Comments on: Review: Palm m500 Series Hardcase

In Decmber, Palm introduced a hardcase for the m500 series that some had been waiting for since spring. It is an aluminum case with a very stylish look. The front cover, which opens to the side like a book, can swivel all the way around to the back. Inside is padding to protect the handheld and a rail to hold it in. There is also a slot to hold business cards. First-time reviewer Kezza has this look.
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Glue is fine

I.M. Anonymous @ 2/4/2002 2:38:15 PM #
I have the M50x series hard case pictured here, and the glue on the back came of like any of that rubber cement type of glue, perfectly cleanly. Perhaps you got a different batch or something, but mine was just what you'd expect.

Opening and closing is tricky if you press both sides of the edge of the case. Once you get it of course it is easier, but good point there. The inside lining is excellent. I actually got mine and admired and thought, these things probably take reasonable development time to work out.

Like the case.

RE: Glue is fine
I.M. Anonymous @ 2/4/2002 5:28:22 PM #
Same here, didn't have any problems with glue when I got mine in December. Get plenty of comments on the case as well, everyone remarks on how well made it is, and I quite like how my 505 fits snugly inside.

I tried the slim leather case, same problem as reviewer, it slipped out after some use, and I found that it didn't protect the screen well, with the SD cards rubbing against the screen. I shifted to the zip up case and while it was better, as far as screen protection, I still found the unit would get turned on by any pressure on the case.

I use my 505 for many things, a great deal of storage of books (ebooks) and manuals and other information. Used to use my old Vx for storing entire course manuals when I was teaching, which was much easier than carrying three briefcases to manage all the binders I used to have to lug around. And of course, being in the financial world, I rely heavily on AvantGo and web clipping apps to keep up to date on the markets and news. Now, if they would only come out with a decent case for the 505 modem :)

Overall, I'm extremely happy with this hard case, compared to the one that was around for the Vx which I eventually gave up on as fairly useless.

RE: Glue is fine
I.M. Anonymous @ 2/4/2002 5:33:53 PM #
Whoops, forgot one thing... if I had a wish for the next generation hard case, it would be some storage for SD cards... I ended up purchasing two Microtech MediaVault cases to carry my spare SD cards, which give the same level of protection for them as this case does for my 505 :)

RE: Glue NOT fine
I.M. Anonymous @ 2/4/2002 8:38:15 PM #
Lucky guys you two. I didn't have the same luck. Mine was more like the author. It was not rubber cement but rather a hard glue that left half the info sheet on the device. A bit of rubbing... and then more over the next several days till it finally all came off. Must be different runs off the line.

opening and closing and reset pin

I.M. Anonymous @ 2/4/2002 2:52:08 PM #
I am still having problems closing this case. I ended up going back to my Vaja case for a while and see if I miss the hard case.

As for the reset pin, I drilled a 1/64 hole in the end piece and superglued a cut piece of paper clip in the hole. Works nicely.

Reset pin and customer service

I.M. Anonymous @ 2/4/2002 2:55:20 PM #
When I first got the case, I thought it might have had a reset pin. I called Palm and they said they would send me a new one if I sent them mine.

No thanks...


I.M. Anonymous @ 2/4/2002 3:00:32 PM #
IMHO... I know itís a hard case, but shouldn't they have made it so it doesn't slip out of you hands so easily? I wonder just how many times you can toss this thing before you do some damage to the Palm.

RE: Oops...
Sweetlu @ 2/4/2002 3:14:26 PM #
....but handling the hardcase while it is open feels very secure and confortable.

Keeza nice review, but I disagree with the point that the case is highly scratch resistant. I would strongly advise users not store their case along side with keys or loose change. I did this and the case is all scratched up to the point that I have a small blemish in the front cover. It seems that the silver coating rubbed off. It's smaller than 1mm, but it could be anoying at times.

Would've like to see if the SD/MMC card holder from Riley Dog fits into the business card slot.

RE: Oops...
I.M. Anonymous @ 2/4/2002 4:24:13 PM #
>> "IMHO... I know itís a hard case, but shouldn't they have made it so it doesn't slip out of you hands so easily?"

Apologies... I miss-read the statement in the original article.

Can anyone tell us just how slippery it is when closed?

RE: Oops...
I.M. Anonymous @ 2/4/2002 4:38:01 PM #
I have had this case for about a week now. It is quite good, and yes, it is a bit slippery when closed, but I do not think, that it may slip out from your hands. And definitely, it can protect your Palm - mine has fallen down from the about 4 feet while in the case, (and the case was open) and nothing wrong had happened. (I know I am lucky:-)

RE: Oops...
I.M. Anonymous @ 2/6/2002 9:53:09 AM #
Slippery? Geez are you Earnest Byner?
I don't find the case slippery at all. I supsect its too much foreign materials on the hands and not actually holding onto the thing.

I really like this case but I think it was a mistake to not have a place to accomodate expansion cards (I mean isn't that what the m50x series is all about?) I'm reluctant to put them in the slot that is made to hold the four business cards because it looks like they might rub onto the screen.

Also, I know it'd be tuff, but its a pain to remove the PDA from the case everytime in needs put in its cradle.


Ways to make reset pin

NoBrain123 @ 2/4/2002 3:28:35 PM #
Can someone please give me a step-by-step process to put a reset pin on the stylus? Thanks.

RE: Ways to make reset pin
I.M. Anonymous @ 2/7/2002 2:38:48 PM #
stick a toothpick in the little area to the left of the M50x. There's a small little crevice between the PDA and the hinge of the case.

Or, to make a reset pin: Clip about 3/8" of an inch off of a paper clip. Take the rest of the paper clip and open it up. Holding it with pliers, heat up the one end of the paper clip with a lighter, or better yet a propane torch. Insert the heated end carefully into the removable top of the stylus. Be very careful to go in the middle and go straight. Then superglue the 3/8" piece into the stylus top.

Let me know if it works then I'll try it.


scat_sweeney @ 2/4/2002 3:45:12 PM #
I have a cross stylus/pen & I think it is the greatest. The only thing preventing me from purchasing this case is the inability to use other styli. I have an Innopocket and it rocks. Although I like the color and style.

* Commit random acts of coolness. *
RE: Stylus
Moosecat @ 2/4/2002 5:00:20 PM #
Is is true that you can't use other styli at all? It's not clear to me whether the stylus that comes with it is just better, because it has a big old hook on it for removal when the case is closed, or if it is the only stylus you can use.

If I can't use my floating point, that's a dealbreaker.

RE: Stylus
I.M. Anonymous @ 2/4/2002 6:10:56 PM #
You can use any standard-size stylus with this case, you just won't be able to pull it out as easily without the hook.
People in the forums have said they're using their floating point styli with the hook screwed onto the end quite successfully.
i'm thinking of doing the same, myself. though i am rather fond of the stylus it comes with. it's just that i can't use it to reset!

- kezza (hey Ryan: I still can't post non-anonymously! I'll put something about it in the forums)

RE: Stylus
dethblud @ 2/4/2002 8:46:24 PM #
Even though I have the floating point and am not concerned with the stylus I am quite happy with my Innopocket case. It bugs be that the Palm case is larger enough to require a special stylus. Now if only Innopocket would make a case without holes in it...

Wear test

sandbuck @ 2/4/2002 4:35:32 PM #

Can you check in after a couple of weeks and update us on the lining?

RE: Wear test
I.M. Anonymous @ 2/5/2002 12:05:20 AM #
Actually, my name's not Michelle, it's Kerry. ;)
anyway, Ed acquired the pics from someone else because I lack a digital camera.
but, yeah, i'm keeping my eye on that lining, especially since someone else here has had the same trouble.
not sure if it has something to do with first batches versus second -- I got mine in what i think was the second wave of production.
hopefully the lining was something that was worked out before the current production, so it won't plague anyone else.

On another note, since I wrote this review I've gotten two scratches on the case. They're small and don't bother me, but this may be something that would put people off the case. I say follow Sweetlu's advice and keep it out of the way of keys and other sharp metal objects.

- Kezza

Great review

I.M. Anonymous @ 2/4/2002 4:37:24 PM #
I don't have a m500 but still thought this was a great article. Can't wait to see "second-time reviewer" in Ed's introduction. :)

Use with PPK?

I.M. Anonymous @ 2/4/2002 6:14:54 PM #
Does anyone know if you can use the palm keyboard without taking the hard case off? Thanks in advance.

RE: Use with PPK?
I.M. Anonymous @ 2/4/2002 10:08:18 PM #
No, you cannot use the keyboard with the hard case on. The back of the case will only swivel out 90 degrees from the back of the m50X. I even tried to put the keyboard at the back edge of a table to see if I could have the case hang over the back of the table. The case just does not give enough room for the palm to be connected to the keyboard. Other than that, it's a great case and I really like it. You will have to remove the m50X from the case in order to use the keyboard. My only worry with that is that the rail connecting the palm to the case will eventually get loose with the repeated removing and installing of the case.

HotSync, CardSlot usage and IRPort window using the case

I.M. Anonymous @ 2/4/2002 6:29:09 PM #
I have not read anything about things like, inserting or taking out cards from the slot, doing a hotsync using the cradle with out taking the palm out of the case and finally how is the window for the IRPort when palm is in the case but the door is fully opened.

Can current users of the case please post their opinions.

Also, are you able to fit the case inside the palm's leather folder with belt clip.

thanks -mb

RE: HotSync, CardSlot usage and IRPort window using the case
Kezza @ 2/4/2002 7:13:55 PM #
Sorry I didn't mention cards and IR in the review, but I did describe my setup for using the cradle with the palm still in the case.

As for IR, I've had no troubles. In fact, I've beamed a lot of stuff to my coworkers (two of them just got their first palms) over the last couple weeks with no hindrance in signal from the case.

And, as for cards, the easiest way to put in/take out cards is to swing the palm out of the case 90 degrees (as far as the rail moves) to get to the card slot. it's the same way I did it with my slim case, and it workes fine for me.

- Kezza

RE: HotSync, CardSlot usage and IRPort window using the case
I.M. Anonymous @ 2/4/2002 9:22:19 PM #
Thanks a lot Kezza. I might have missed out on that stuff. Good review.

thanks -mb

Palm m505 Hardshell Case

Soul @ 2/4/2002 6:38:37 PM #
I have found that the glue holding the metal to the plastic can come undone. I am on my second one.

RE: Palm m505 Hardshell Case
I.M. Anonymous @ 2/26/2002 7:44:56 PM #
Is your second one ok?
Cause I'm having same problem.

RE: Palm m505 Hardshell Case
I.M. Anonymous @ 4/23/2002 11:28:55 PM #
same problem with my case. almost the first day i got it, the aluminium started to lift off the inner plastic skeleton. i think the quality of the case sux (especially for the price paid)


SuccessWizard @ 2/4/2002 6:44:54 PM #
The Palm m500 Series Hardcase is designed to be a simple protective case -- not a portable office.

The stylus that's included serves as an emergency stylus in my opinion, not your everyday stylus. The ttools Premier complements the case well, but will not dock while the Palm is in the case.

The business card slot can't hold a serious number of cards for a typical business use -- Kezza crammed four whole cards in there! Try getting through a Chamber of Commerce mixer with just four cards. I'd say the slot is for maybe one of your cards and the Graffiti reference card.

As for SD slots, I wish it had some slots molded in the rear section -- they would be hidden under the Palm. I thought of cutting two of my own into the plastic -- and I haven't ruled that out yet. I'm trying the Riley Dog SD card holders first.

I bought the Hardcase for the simple reason of keeping my Palm m505 from getting the buttons pressed my mistake while in my pocket and briefcase. It does that really well -- I give it a ten for that!

Mike Lohsl
Palm & ACT! Advisor

RE: Simplicity
I.M. Anonymous @ 2/4/2002 7:08:07 PM #
The absolute best case is Kensington's PDA Protector. It's rubberized aluminum, slim, flips open, so you can open it one handed. It's the best designed, like most of Kensington;s products.

RE: Simplicity
Sweetlu @ 2/4/2002 9:09:10 PM #

When you get the Riley Dog SD card holders let us know if it fits. I noticed that the business cards curl while they are in the slot.

RE: Simplicity
I.M. Anonymous @ 2/5/2002 10:40:02 AM #
Isn't the magnetic closure on the Kensignton case bad for near-by disks, zip, credit card, and SD or MM cards?

Were it not for that issue, that's the one I'd get. I have the Innocase (whatever it's called). I do like it but it is too slippery. And I agree with another post that there is no reason for the hole for the memory cards.

RE: Simplicity
I.M. Anonymous @ 2/5/2002 11:07:34 AM #
My SD holder from Riley Dog arrived in the mail yesterday, conveniently enough. I had purchased my m500 hard case this past weekend and was eager to see if the two were compatible. Unfortunately they are _not_. Frustrated, I forced the RD holder in and ended up tearing the rubber molding of the hardcase.

For the record, the Riley Dog is a bit thicker than I imagined and certainly wider than I had hoped for-they should have been able to cram three or four SD cards in there! So for now I just keep the Riley Dog in my wallet and the hardcase in my pocket, waiting for the next hardware revision. Alas...

RE: Simplicity
GKreamer @ 2/7/2002 11:21:26 AM #
I would not agree that Kensington's case is the best... I bought one and it is OK- the m505 slips in snugly, but then can move up and down a small bit while in the case AND while you are trying to use it. The Palm will not fall out accidentally and it is nice that it flips...

m50x vs V hard case

I.M. Anonymous @ 2/4/2002 9:09:54 PM #
Just my own comments... I was disappointed that the stylus included with the m50x does not come with a reset pin in the stylus. This is a MAJOR disadvantage that causes me not to use the stylus.

As for the actual case, I find it VERY difficult to place business cards in the holder on the m50x, on the V case this was quite easy.

On the V case I was able to place the graffitti stickers on the inside cover of the case, I am not able to do so on this case.

The V case seemed more snug to the Palm while the m50x case seems to add a little more bulk (disappointing since the goal of the m50x series is it's sleek small design)

I do like the ability to fold the case behind itself that the m50x offers (the V didn't).

Overall I like the design of the V case much better than the 50x. I'm upset Palm took a great product the Palm V and the Palm V hardcase and put out the Palm m50x along with it's hardcase. The Palm Vx is a NICE unit and unfortunately we have no place to turn but the m50x/m515 with a compromise on the hardcase.

there is also no cutout for the infared beam ability on the m50x case, the V case has this nice feature.
I agree with your post and I liked the V hard case as well. For the businesss cards and graffitti stickers , the sleakness, the only good item about the m50x case is the 360 opening.

RE: m50x vs V hard case
I.M. Anonymous @ 2/4/2002 9:18:59 PM #
Maybe on OS 5 u wont need to reset your palm? hmmmm.

RE: m50x vs V hard case
I.M. Anonymous @ 2/4/2002 11:35:40 PM #
Good luck on not having to reset any PDA.

RE: m50x vs V hard case
I.M. Anonymous @ 2/5/2002 10:23:04 AM #
Your stylus that came with the 50x does NOT have a reset pin?

That is strange. I am on my third 505 (exchanged the first one at the store, returned the second one to palm when it died). All three had reset pins in the stylus heads.

Case Colors

I.M. Anonymous @ 2/4/2002 9:34:37 PM #
Any chance of the case coming in a blue/red color to complement on the limited edition Palm m505's?

Palm Hardcase for m505

PalmNut @ 2/4/2002 11:34:07 PM #
This is great but Zero Halliburton is also coming out with one in March. Check it our on their site

RE: Palm Hardcase for m505
-kael @ 1/28/2004 10:28:50 PM #

A few years later, and I have to say, this case babied my m500 pretty nicely. It's all banged up, but my m500 is just finally starting to fall apart, and yes, that's because I've pretty much used it to death....

If there's interest, maybe I'll post a photo of it when my roommate gets back with her digital camera.


Best add-on!!

I.M. Anonymous @ 2/5/2002 9:32:17 AM #
Have been using this hardcase for over a week, and I'm extremely happy with it. I have my Palm for over three months, and I was getting really mad at pulling it from my pants'pockets to find it already turned on. This case solves this problem, and offers good impact protection.

The unit is well build, and is extremely stilish. It is fairly easy to swap SD cards (just pull the unit 90 degrees), to beam (having the case open does not interfere; had IR hotsync'ed), and put on the cradle (same as in the SD situation; just pull the unit 90 degrees, and place the cradle on top of some books). I avoid taking the unit off the case as I fear that it would weaken the ridge.

I own a IBM WorkPad c505, which is anodized black (so much cooler :-), so my only "complain" is that there's no color options, not even for the red&blue special editions m505. Well, maybe it's for the best; my case already got some scratchs from coins and car keys.

Two thumbs up!!

Another Problem

I.M. Anonymous @ 2/5/2002 10:01:56 AM #
My biggest gripe with the m500 case I have is that it is extremely easy to turn on the device just by putting pressure on the outside of the closed case.. this means you cannot put it in a tight pocket that might put up and down pressure on the front lid.

RE: Another Problem
Covey @ 2/6/2002 2:10:29 PM #
I carry my M505 in the hard case in my back pocket and have never had the device turn on from pressure on the case. I even tried to do it by pressing on the case on my desk. I am very surprised that you have experienced this problem.

RE: Another Problem
PinkPanther @ 6/24/2003 1:29:09 PM #
I just bought a Palm Hard Case for my M515 and I too find that almost every time I take my Palm out of my pocket it is on. Often the backlight is turned off. This is an indication that the power button has been pressed for several seconds.

Anybody found a fix for this?


RE: Another Problem
PinkPanther @ 6/25/2003 8:28:33 AM #
This is a follow-up to my previous post. I found that my M515 is getting turned on by this case while in my shirt pocket not just my back pocket. This is not as frequent as in my back pocket.


RE: Another Problem
PinkPanther @ 7/15/2003 2:03:59 PM #
My local computer store traded the Palm hard case for a Rhino Skin. This solved the problem with the Palm getting turned on. I like aspects of both cases. I wish someone could bread the two and come up with something in between.

Added Commentary

PalmPowered @ 2/5/2002 11:36:31 AM #
In a review I submitted to PIC last month about this case, I commented on some of the same things that Kerry mentioned. Mine must have come off the same line that hers did since the instructions were glued to the back and left much residue to try to get off over time (for those of you wondering, spray a bit of WD-40 on a cloth and buff with that-it neutralizes the glue and takes it right off). Additionally, if you plan to use the little arrows on the underside of the case as a guide on where to push and how to open it, learn it fast as these arrows will come off in a couple of months. I agree the stylus should have a reset pin and mine flies out occasionally. I also have noted that the glue holding the aluminum to the rubberized interior has started to separate. Pushing the rubber and aluminum together will bond them back but over a period of minutes will see them separate again. Finally, a suggested method for keeping it from scratching....I put a small piece of rubber (a round glass skid that sticks on one side) on the back so that when I have it folded all the way around, the front rests on the rubber piece. This keeps the two halves from abraising themselves. I like this case and use it occasionally but have gone back primarily to my Fellowes Bumper V case. It just feels more secure in the hand and in the case with the rubber exterior.

Good Job K

-If you only knew the power of the Palm side-

Kensington PDA Protector case is better IMHO

MobileMitch @ 2/5/2002 1:40:12 PM #
This new palm case is 100% better than other hard cases but still not as good as the kensington.

Anyone shopping for a hard case should give a good hard look at the Kensington before making any purchase.

What is best about it is that it opens up, rather than to the side. You don't even have to have opposable thumbs to use this case. It isn't slippery and it is very protective. Especialy if you keep your checkbook registry on your palm you will love this case. To open and close this thing requires no dexterity and is very fast even when juggling groceries, checkbook pen etc....

I have obviously gushed too much but bottom line is, check it out before you buy.

RE: Kensington PDA Protector case is better IMHO
I.M. Anonymous @ 2/6/2002 8:22:23 AM #
I agree. I was one of the first to get the new Palm hardcase and I wound up sending it back and going back to my trusty Kensington case. True, the Palm case has some nice features and, for me, the main draw was the singular footprint....but once the cover was folded behind, I found it made the unit awkward to hold and not very comfortable...too much thickness.
I will stick with Kensington for the already stated reasons. If I get another case, it will be a Vaja.

RE: Kensington PDA Protector case is better IMHO
I.M. Anonymous @ 2/23/2002 10:05:43 PM #
I have the kensington hardcase. i like it but i want to try palms hardcase. i currently own a rhinoskin hardcase too. my prob with kensington is that its too heavy.


Differences in runs of the same case

I.M. Anonymous @ 2/5/2002 2:51:36 PM #
I have had two units, the first I believe came from the original run and had some issues with the edges of the metal not being stuck flush with the plastic lining. I now have a second run unit which had flawless build. The only other differences were a slightly looser rail on the second unit but it to snapped securely onto my m505. I LOVE this case.

As for the sticky tape, I too had this (with both units) but people don't need to go the WD-40 route, I simply rubbed the residue with my thumb for a few minutes which removed 95% of it until it was smooth with the case leaving kind of a blurry smear then I blew on it and rubbed with an old t-shirt for another minute and it was clean as brand new. Annoying but hardly a big problem.

Great Review

Covey @ 2/5/2002 10:44:05 PM #
Kezza's review hit all the highlights of this case and dealt appropriately with its shortcomings. I had posted on a couple of the forums that you could use the Landware floating point stylus by simply exchanging the Shepard's hook for the original top. Just be careful that you don't push down too hard when returning it to the Palm. If the device is not seated in the case, you can over do it and push the floating point down too far and run the risk of breaking the tip. I know from personal experience on this one. However, as stated by others, you can use any stylus in the hard case, it is just more difficult to remove it without the Shepard's hook top.
Great review!!! I got my case for Christmas and love it. I carry my Palm in my back pocket and the need for a hard case is obvious. The workarounds for using the cradle and lack of carry space for SD cards and business cards are features I can live with since it protects my PDA and looks cool at the same time. A friend saw my case and immediately went home and ordered one, he liked it so much.

Cradle solution

I.M. Anonymous @ 2/6/2002 5:05:48 PM #
It made me shudder to read about putting your hot sync cradel on the edge of your desk! Way too precarious for me. A safer solution is to simply lay your cradle on its right side. Sure, its hard to read the screen while it syncs, but there's no fears of falls from a desktop. And btw, my m500 in case stays put just fine, even w/out gravity keeping it in its connector.

One more thing, I got a case with the instructions glued on with "bad" glue - it took 5 minutes of rubbing to get the crap off.

RE: Cradle solution
Covey @ 2/7/2002 11:27:23 AM #
I have given my cradle a "booster seat" using the box that the AC adapter came in. It puts the cradle up high enough to allow the hard case to clear the desk and the Palm can rest securely on the cradle in the case. That way I can see and use the PDA very easily. Not very pretty, but until I breakdown and get the USB HotSync/Recharge cable, it really fits the bill for me.

Best Palm Case So Far

Acoustic @ 2/8/2002 5:42:32 AM #
I was surprised to see one of these in CompUSA here in Reno, NV and snapped it up in a heartbeat. I too have had ever possible problem with the "Slim Cases" and although I wasn't looking for a hard case, just couldn't resist! As for the "no SD card spaces.... I disagree. I have both a Backup Card and the very cool Road Atlas card held securely in the face cover in a "North-South" configuration (one at the top and one at the bottom) using the flaps on both ends that were designed to hold the ends of you business cards. Give it a try, you'll be pleasantly surprised. The primary reason that I love this case is that it actually fits in my suit pocket without a huge bulge and doesn't tear my suit pocket to shreds when I take it out for use. :-)

M505 Hard Case

Jcb2001 @ 2/8/2002 10:40:49 PM #
I ordered a hard case for my m505 from Received it a month and half later. When I opened the package I noticed a small dent on the edge of it. Not wanting to send it back and waiting another month I decided to keep it. A week later a large dent appeared on the cover. For the money I paid it was not worth it!!! I have since gone back to my soft leather case. I am really suprised that Palm would market such a piece of garbage

Need to hold together

I.M. Anonymous @ 2/26/2002 7:35:29 PM #
I've had it for couple months now...
But outer case and inner lining(?) are falling apart. They must have used cheap glue. Or is it just mine?

RE: Need to hold together
I.M. Anonymous @ 4/23/2002 11:40:40 PM #
mine too

Hard case m505 with Stowaway keyboard

I.M. Anonymous @ 3/29/2002 12:25:50 PM #
Does anyone have some experience using the stowaway keyboard with palm m505's hard case? I have the case for over two months now and since I purchased Docs2Go I've been giving serious thought about buying a keyboard, and the stowaway seens to be the best choice.




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