Comments on: Palm Releases OS 4.1 Update for m500 and m505

One of the most long-awaited software releases has finally happened. Palm Inc. has released an updater to flash Palm m500 and m505 models to Palm OS 4.1. This update is free.

The update includes several patches that have already been available separately, including one that prevents OS 4.0 models from using SD cards larger than 32 MB. It also includes Copy Update, which lets the Launcher's Copy function copy user data associated with an application.

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Palm Limitations

bookrats @ 7/11/2002 11:04:31 AM #
"For some reason, it can't be installed from Windows XP or Mac OS X."

Looks like PalmSource got all the programming wizards, leaving Palm with a bunch of marketing guys and a part-time Visual Basic contractor. :-)


Jeff Meyer

RE: Palm Limitations
I.M. Anonymous @ 7/11/2002 11:14:53 AM #
it seems to me that anyone anxious to keep their palm os up-to-date is going to be running either winXP or Mac OS-X on their desktop...pretty lame but then i dont expect much from palm hardware division (owned a 505...)
RE: Palm Limitations
I.M. Anonymous @ 7/11/2002 11:17:09 AM #
Ummm... let's see - you buy a $400 Palm and I guess they expect you are still running it with a Pentium II 450 running Windows 95. Sheesh....

Although I really like Palm products, I have to admit the new thin Toshiba PPC with integrated 801 is a very, very nice PDA. And since I have a wireless network at the house......

RE: Palm Limitations
I.M. Anonymous @ 7/11/2002 11:35:15 AM #
Well, this is certainly an about face from what palm reps began claiming after OS 4.1 became available for other models. Although they initially announced a free update for 4.0 users, reps from the company then claimed that 'os 4.0 users don't need to upgrade to 4.1, because 4.1 is really just 4.0 but for other palm devices' - and no i'm not kidding, i saw this in print and heard it from reps over the phone. lame. my guess is that they waited til most owners of defective m505s paid good money to upgrade to m515s, that way the number of people they would have to provide the free upgrade to would be less - saving them money. Yes, its downloadable, meaning in theory it costs the same no matter how many people get it. But the increased cost would come with support issues. just my theory anyway.
RE: Palm Limitations
I.M. Anonymous @ 7/11/2002 1:28:04 PM #
i just read the palm web page regarding the 4.1 updater and it says that the "4.1 software updater isn't compatable with xp or osx) i imagine that if i were to update using a win98 or 2k machine, the palm will be able to sync with xp or osx after it's upgraded.
i'll try it tonight, i have a win2k machine laying around the house somewhere. after that, i'll try to sync on xp(my main machine).
it seems like a bad idea to release a software upgrade that won't work on the newest OSes from both MS and apple.
hopefully (and i can't imagine why not) the 4.1 m505 will sync with xp.
and fortunatly, this upgrade opnly has to be performed once.
RE: Palm Limitations
useybird @ 7/11/2002 4:27:43 PM #
Windows XP comes with a compatibility setting changer. Find your file in which ever folder, right click it and choose properties. Under the compatibility tab you should be able to change the OS compat. settings from there. Sorry I can't help Mac users

--()-- Support the USA in the war against terrorism.
RE: Palm Limitations
I.M. Anonymous @ 7/11/2002 4:39:36 PM #
> Ummm... let's see - you buy a $400 Palm
> and I guess they expect you are still running
> it with a Pentium II 450 running Windows 95.
> Sheesh....

I do have Palm m505 and Windows 95. What's wrong about it?

RE: Palm Limitations
I.M. Anonymous @ 7/11/2002 8:29:43 PM #
Useybird, you are pretty slick. Still, it gives me one or those error reports as the flash updater opens after the installation. Tried changing my desktop to w2000 but still no workie. Probably something simple I overlooked.
RE: Palm Limitations
jjsoh @ 7/12/2002 11:01:41 AM #
useybird, thanks for the tip.

I tried the COMPATIBILITY change by running the app as a Windows 2000 program. I've also UNASSIGNED MY SECURITY PASSWORD before running it (as recommended by someone else on this forum). It seemed to do the trick, though not without my share of problems.

If anyone is having problems updating to OS 4.1 through USB cables sold by Landware or the like, try using the Palm cradle that was originally shipped with your Palm instead. I used the Hotsync/Charger cable from Landware at work, and could NOT perform the update on a Windows 2000, XP or 98SE machine. When I went home and used by cradle, no problem running the updater. BTW, at home I'm running WindowsXP Pro with an m505 (w/ upgraded internal 16MB RAM).

However, I had to launch the updater 6 times until it finally updated properly. The other 5 times gave me update errors which left my Palm COMPLETELY unusable because it was stuck in the debugging mode (with the blue line running along the bottom of the screen). I've also restarted my computer once after installing the updater.

Since I had no intention of leaving my m505 in that dead state of debugging limbo, I was left with no choice but to keep trying and trying. Eventually, I was lucky enough to have the update sucessfully complete! I am now at 4.1. All that work for colored memos! :P Heheh.. just kidding.

Anyway, I hope this helps for those who might be having the same issues as I.


RE: Palm Limitations
jjsoh @ 7/12/2002 11:20:17 AM #

Sorry if this statement was a bit confusing. I was referring to the unassigning of the security password in your Palm before running the updater.


RE: Palm Limitations
LiveFaith @ 7/12/2002 3:59:52 PM #
Palm responds ...

Either they are confused, lying or hired "The New Cokes" marketing team. I'll try what they say and see what happens. :-0

Actual letter to Palm with their response ...
I want to upgrade to Palm OS 4.1, but Windows XP is not supported as it says. Is the wait going to be very long before this is available for XP, or is their some other way that I must do this?

Dear Pat,

Thank you very much for your inquiry. We understand that you wish to upgrade to Palm(TM) OS 4.1 with Windows® XP.

The Palm(TM) OS 4.1 can be now be installed using Windows® XP.

For further questions you may send another E-mail message or use our telephone support.

To telephone Palm U.S. Technical Support, please dial:
(847) 262-7256

Pat Horne;

RE: Palm Limitations
LiveFaith @ 7/12/2002 5:16:18 PM #
Did what the Palm rep said and I've got a dead 505 and no fix in sight. Any help appreciated as I am now in a limbo state with Palm not responding via e-mail.

Pat Horne;
RE: Palm Limitations
I.M. Anonymous @ 7/12/2002 11:42:41 PM #
This comment was in this thread:
>BTW, at home I'm running WindowsXP Pro with an m505
>(w/ upgraded internal 16MB RAM).

How do you do that m505 upgrade to 16MB RAM? That makes it an m515, no/yes?

Any help appreciated.

RE: Palm Limitations
I.M. Anonymous @ 7/15/2002 9:34:55 AM #

Look on eBAY or web search for Palm memory upgrades. This is a service I think for about $100 to go from 8mb to 16mb. Still the better screen, new Docs2GO version & possibly other upgraded software are on the 515.

It also doesn't work!

I.M. Anonymous @ 7/11/2002 12:08:29 PM #
I have a palm505 running win200 and this update won't work. It puts the flash tool into the palm directory but then it says the flash tool has generated errors and is closing due to errors. It also says its generating a log which it doesn't appear to do.

Sad that Palm can't get an update like this to work.

Pick a Name

RE: It also doesn't work!
Barry @ 7/11/2002 12:17:03 PM #
I also tried to upgrade my M505 and got the same error messages. I am running Windows ME. Hopefully Palm will fix this soon!

RE: It also doesn't work!
I.M. Anonymous @ 7/11/2002 12:39:39 PM #
I don't get any errors, but it's not working... I install the flash tool, get to the point where I "Backup and Upgrade", I follow step 1 and 2 (Perform a Hoysync and reset palm), I reset when asked on the palm, then nothing. It says that after I reset the Next button on the flash tool will become active. It never does...
I've tried to HotSync again, but I just get a "Could not est connection with palm and desktop." I've closed all my Hacks, thinking it might be that and tried everything again... I closed launcherIII and tried again, nothing... I'm at my whits end. Anyone have any ideas?

BTW, I'm using win 2000 and have a palm 505 running 4.0...

What next?

RE: It also doesn't work!
I.M. Anonymous @ 7/11/2002 12:46:43 PM #
Same here, it installs the software but when it runs i get the error and it shuts down.

RE: It also doesn't work!
I.M. Anonymous @ 7/11/2002 12:54:35 PM #
a little more info... I tried to install the upgrade in the the "Advanced Mode" but in step 2, ran into the problem, I think. When I tried it the other way and got to the point where it asked me to reset the palm, it reset, but when it turned back on, I was taken to the Date&Time screen in the preferences area. Well, when I tried it the Advanced way and performed step 2, which tells it will put it in "Debug Mode" when I do a pin reset while holding down the Down scroll button, it says I will see a blinking square in the top corner... I don't, guess where I go. yup, the Date&Time screen in the preferences area... Hmmm????

Any help is appreciated :)

RE: It also doesn't work!
Xian @ 7/11/2002 1:21:32 PM #
I was having the same problem as well. I tried the reset-down button trick and I never got into Debug mode. I tried to use the shortcut, but that didn't work at all. I basically backed up everything on my m505 and did a hard reset. After that, I was able to upgrade to 4.1 with no hitches. Then I restored all my data back from my SD card.

RE: It also doesn't work!
I.M. Anonymous @ 7/11/2002 1:54:32 PM #
Same here. Backuped all data to my SD card with Backup Buddy and then do a hard reset, then the install works for me. I've been working with OEM's on Palm OS's for years, but have never had such a crappy update before. Such a shame.
RE: It also doesn't work!
Stranger @ 7/11/2002 2:57:43 PM #
Same here, I get the "Unknown Exception Error" when running the Flash upgrade tool. I emailed Palm Tech Support and they replied with:
I suggest to attempt to run the Palm(TM) OS 4.1 upgrade with no other
applications running in the background. If you have anything in the
System Tray in the lower right corner, attempt to shut these off except
the HotSync® Manager and attempt the upgrade again. If this does not
resolve the issue, I suggest to attempt the upgrade on another computer.

Anyways, it didn't work at all, even when I tried it on another Win2k box. I dont have a Win98 box to try it on. My other other one is Win XP. Oh well, I guess I'll wait for a patch to fix the upgrade (hopefully they'll fix it)

Did you know it is impossible to lick your elbows?

RE: It also doesn't work!
I.M. Anonymous @ 7/11/2002 4:58:14 PM #
It's not working here either. Not on Win 98se, win NT 4Sp6, ME even Win2000. Even running in compatibility mode in XP does not fix the problem (bug). I'd suggest that the Palm developers drink more Mountain Dew.
RE: It also doesn't work!
I.M. Anonymous @ 7/11/2002 6:47:20 PM #
Now we need a patch to fix the patch! Sounds like Palm is about as efficient (read: not at all) as micro$not! Typical! F#@k!ng idiots!
RE: It also doesn't work!
I.M. Anonymous @ 7/11/2002 6:50:24 PM #
Thanks (really!) to all you guinea pigs out there who have volunteered your time, your Palms and your data. I have downloaded the patch, but I now see that I will have to wait for Palm to fix (if they are even capable of doing so) the patch (patch the patch?) before I attempt to waste my time and potentially lose data trying to upgrade (and for what?).

Seriously, *THANK YOU*! to all who have attempted this upgrade only to find out that Palm still has their head up their ass! Your help (not Palm!) is invaluable!

RE: It also doesn't work!
I.M. Anonymous @ 7/12/2002 5:11:50 PM #
I'm having trouble too.

Error message appears towards the end of running the installer. The Palmm500_ENG_Flash Tool appears in the correct folder though. When I run it, I get the message: "Palmm500_eng_flashtool has caused an error in PALMM500_ENG_FLASHTOOL.EXE. Palmm500_eng_flashtool will not close." It closes OK and does cause any other problems. Tried restart, no difference. Tried reinstalling, same result.

I use WinMe on a Dell laptop (but using USB, not serial cable, so haven't disabled the IR port).

RE: It also doesn't work!
Lucky Dragon @ 7/12/2002 6:24:52 PM #
I'm using Windows 2000 also and my M505 wouldn't update either until I did the following two things:

-Uninstalled HandEra's FlashPro
-Removed the security password on my PDA

RE: It also doesn't work!
I.M. Anonymous @ 7/13/2002 8:21:58 AM #
I have not tried this upgrade yet but I remember when I upgraded my PalmV a while back that any modifications to the ROM using an app like JackFlash or FlashPro must be removed prior to attempting the upgrade. When I tried the update last time I kept getting errors refering to the checksum on the ROM. The modified ROM would not validate correctly for the update.

I hope this helps those of you who are having trouble.

RE: It also doesn't work!
I.M. Anonymous @ 7/15/2002 10:51:35 AM #
I downloaded the update and now I get the error message when trying to pull the file up to Sync it to my palm. I thought that I was a computer dummy but evidently Palm Pilot must have some tech's with as much knowledge as myself working for them.

Does it works with EFIGS ROM???

I.M. Anonymous @ 7/11/2002 12:14:33 PM #
Seems that it doesn't works with EFIGS (English, French, Italian, German and Spanish) ROM, which is sold outside USA...
RE: Does it works with EFIGS ROM???
I.M. Anonymous @ 7/11/2002 12:26:47 PM #
Had the same problem
RE: Does it works with EFIGS ROM???
I.M. Anonymous @ 7/11/2002 8:50:15 PM #
I have tried using both Win98SE and Win2K Pro on different hardware and got the same error message, I even tried to use the M500 AND M505 installers but get this error message every time :

Application Error : The exception unknown software exception (0xc06d007f) occurred in the application at location 0x77e89b01.

Search of the web gets me nothing and Palm web site support is pants.
How do Palm expect to maintain a loyal user base when they treat their customers like this.

My patience wears ever the thinner......

RE: Does it works with EFIGS ROM???
I.M. Anonymous @ 7/12/2002 3:41:52 AM #
I have tried flashing the ROM twice but to no avail. I have gone to palm-asia and this update is on their site but it points back to These guys are dumba$$e$ as for as i'm concern.
RE: Does it works with EFIGS ROM???
I.M. Anonymous @ 7/12/2002 5:29:03 PM #
Here is a report of how it can be done with efigs rom

Read the readme homepage.

Remove files from flash and release flash (JackFlash).

Make a COMPLETE backup of your RAM data (by some means)

Installation Instructions
If you are a Windows user and have downloaded the zip file:

Download the zip file to your hard drive.
Extract the file using a standard unzip utility. Note the location of the directory/folder the file is extracted to.
Locate Palmm50X_eng4_1_FlashNew file in the directory/folder noted in Step 2 above and double-click on it.

Then the fun begins.

A. When the hotsync button is pressed this little nice window pops up with text and exit button.
not match the model of the handheld you are
attempting to upgrade. Click exit and locate the
correct upgrade utility for your handheld.>

B. Next try is the advanced mode update
I bring the Palm in debug mode by:
1. unassign password
2. press scroll down button while
2.a. press and release reset button by pen
2.b. wait several seconds
2.c. see one blink in upper left corner (if lucky)

C. When the palm is back in the cradle the next button becomes available...
But a new error pups up.. something like "flash could not be updated cause some of it is locked"
(sorry I didnt made a screendump of that window)

D. Hard Reset Palm

E. Reinstall old EFIGS ROM backup with all languages (see Brayder JackSprat doc.)

F. Try step A but same result.

G. Perform step B again.

H. When the palm is back in the cradle the next button becomes available...
And it worked !!!!

So as you found out it seems not to work on efigs rom.
But if you do it on "non-mingled" efigs rom it can be done in advanced mode.

Good luck

RE: Does it works with EFIGS ROM???
I.M. Anonymous @ 7/13/2002 7:19:07 AM #
Hi Tim,

Congrats on upgrading your m505. I tried to go into debug mode, but somehow it can never work. I never get to see the blinking cursor.

Is there any other way to do this?

RE: Does it works with EFIGS ROM???
I.M. Anonymous @ 7/13/2002 9:38:40 AM #
I tried to go into debug mode three times and only saw one blink... so I did it in my cracle and suddently the next button was available (I guess this means the m505 is in debug mode even with no blinking) so I could continue. Have you remembered to unassign your password ?


RE: Does it works with EFIGS ROM???
I.M. Anonymous @ 7/15/2002 7:22:32 AM #
A very (un)helpful response to my query regarding this from Palm European Technical Support was,

>I'm am sorry to say that at the moment we cannot >comment on any non
>released products. For further information on this it >will be posted on
>the web site in due coarse.


RE: Does it works with EFIGS ROM???
I.M. Anonymous @ 7/15/2002 7:56:44 AM #
I received the slightly more helpful:

Thank you for contacting Palm.

Your operating system is OS 4.0.1 EFIGS. It is not yet possible for you
to upgrade to OS 4.1 EFIGS. Palm are working on this & something will be
available in the near future. Please visit as it is updated

Kind regards,
Palm Technical Support

Doesn't work for me

I.M. Anonymous @ 7/11/2002 12:25:13 PM #
I get an error saying that the version of software in my Palm doesn't match that in the updater...
RE: Doesn't work for me
I.M. Anonymous @ 7/11/2002 1:34:39 PM #
I'm getting the same error
RE: Doesn't work for me
I.M. Anonymous @ 7/11/2002 5:07:38 PM #
Also for me
RE: Doesn't work for me
I.M. Anonymous @ 7/11/2002 8:47:54 PM #
enter advance/debug mode,
it work for me ...
powerbook 2300 + palm desktop 2.6.3 + serial cable.
hope this help!
RE: Doesn't work for me
I.M. Anonymous @ 7/12/2002 5:47:57 AM #
Nice idea but I have the same problem reported elsewhere that I cannot put my m505 into DEBUG mode - just get the data & time screen. However, I now realise that of course MY m505 is an EFIGS one, so it seems I'm stuffed anyway.... oh well
RE: Doesn't work for me
I.M. Anonymous @ 7/13/2002 9:43:57 AM #
So did I until I unassigned my password

Confusion (an possibly incompetence)

I.M. Anonymous @ 7/11/2002 12:30:21 PM #
Palm says on their website:

"Palm OS 4.1 Software Upgrade for the Palm m500 and m505 handhelds is not compatible with Windows XP and Mac OS X."

Hm, does this mean I can't do the upgrade from WinXP or that my Palm won't sync with WinXP after an upgrade...? Or both...?

(Doesn't matter much anyway, as other people have found that I can't do the upgrade at all on a non-US Palm.).

RE: Confusion (an possibly incompetence)
Xian @ 7/11/2002 1:20:19 PM #
It just means that the updater is not compatible with Windows XP or Mac OS X. After you do the update, it'll still operate and sync fine in those OSes. Does on mine.

RE: Confusion (an possibly incompetence)
I.M. Anonymous @ 7/11/2002 6:55:36 PM #
Excellent question - the first one I had when I saw that EXTREMELY poorly worded statement from Palm. Obviously, they have high-school dropouts with IQs below room temperature working in the "programming" AND "marketing" departments. Simply, they are idiots. (They probably were too stoned in school to even remember whether or not they even went to English classes in school - OH, WAIT: that's right, schools dont teach English anymore, opting instead for those "feely" classes such as finger painting - you know, the class in which students paint their fingers, not canvas.) The problem with STOOPID people working for Palm is that WE, the customers/consumers (remember US, Palm?) are the ones that suffer!

Maybe we should consider PPCs - oh, yeah, that's right. PPC OSs are from micro****, just as bad! YIKES!

Very poor execution

kevdo @ 7/11/2002 12:50:54 PM #
I've been a pretty big proponent of Palm's moves, even with some of the mis-steps over the last 18 months.

But, they have handled this about as poorly as can be imagined.

"No, there is no update for m500, m505."
"Yes, there is but it won't work on any new OS"
"Oh, it breaks on every other OS, too..."

They would have been better off not even releasing it. Sigh...

-Kevin Crossman

4.1 Fixed SD Card broke by 4.0, sort of.....

I.M. Anonymous @ 7/11/2002 1:09:28 PM #
Upgrade worked fine using Win98SE.

I had previously tried using a 128MB SD card on my m505 with problems. When I tried to format the SD card in the m505 the card stopped working completely, and could not even be formatted anymore by my digital camera (Minolta DImageX), a SanDisk USB SD card reader, a Porteson mp3 player Palm accessory, or even by my new Toshiba e310.

Now with OS 4.1 I tried a format of the 'broken' card, the Palm just said 'Formatting' and locked up. When I did a hard reset the Palm came up asking if I wanted to format the SD card. I said yes, again the Palm locked up. (or it takes longer than 1/2 hour to format 128MB).

But, then I put the 'broken' card in the Toshiba e310 and it formatted OK. The card is now usable and works in both devices.

So OS 4.1 fixed the card OS 4.0 broke. Kinda of, Sort of..... fixed??

My new t665c has 4.1, dont care about my m505

I.M. Anonymous @ 7/11/2002 1:22:00 PM #
My new t665c has 4.1, dont care about my m505
RE: My new t665c has 4.1, dont care about my m505
Crash Override @ 7/11/2002 2:38:48 PM #
Thats very helpful thank you so much.

Yipee! I got a star but no avatar. Gold stars? - its like playschool
RE: My new t665c has 4.1, dont care about my m505
I.M. Anonymous @ 7/12/2002 3:40:46 AM #
Hello! Great to know for us all on the Internet that you have a T665c. This saves my day!!! Thank you and keep enjoying your T655c.
RE: My new t665c has 4.1, dont care about my m505
Lock @ 7/12/2002 4:53:41 AM #
Now I feel like all my problems are solved...

RE: Dorky new Palm revealed
ahecht @ 7/11/2002 7:36:19 PM #
RE: Dorky new Palm revealed
I.M. Anonymous @ 7/11/2002 10:25:47 PM #
Yup, I hd a copy of the pic on my site and got contacted by Palm too... they weren't threatening at all. I took the pic down.

Doesn't work

Fender @ 7/11/2002 2:25:11 PM #
I tried the 4.1 update on my m505. I got as far as the installation of the Flash Enable app and the reset screen. Then, the "Next" button on my pc would never activate. I've tried everything. I can't get it to work.

RE: Doesn't work
I.M. Anonymous @ 7/11/2002 4:05:43 PM #
Same for me. I can't do anything with it .... no even a hard reset. I'm contacting palm.

RE: Doesn't work
Carlis @ 7/11/2002 5:09:45 PM #
Try a pinreset when its in cradle .. if U get it into debugmode ..( blue lin in the bottom of screen on M505 .. ) .. Try the tool again .. Good luck

RE: Doesn't work
Carlis @ 7/11/2002 5:14:59 PM #
Btw ..
If you have a password set,
it may not go into debug mode
First unassign the password.

RE: Doesn't work
I.M. Anonymous @ 7/11/2002 5:50:20 PM #
Got it ..... I had to reboot the PC (win2k).


RE: Doesn't work
I.M. Anonymous @ 7/11/2002 8:51:54 PM #
This update is poopie I say! Palm's market for this update is the people on the cutting edge of PDAs. Do they think we still have Win 95? Why don't they just release it on a 5.25" floppy and be done with it? Mail it to me with a 6 cent stamp. (I'm frustrated with Palm.)
RE: Doesn't work
Fender @ 7/11/2002 9:34:17 PM #
I finally got it to work. Now, JackFlash says that my device doesn't support flash rom. DAMN!!!!!

RE: Doesn't work
Altema @ 7/12/2002 2:12:53 AM #
"Now, JackFlash says that my device doesn't support flash rom."

Make sure you have the newer version of JackFlash, 2.3.3 (2.4 is available but only adds hi res support). I received a similar message when I moved my former version of JackFlash from the 505 to the 515. If you do have the current version, I'd check with Brayder for advice, or go back to the original ROM and install the card patch from palm called FATfs.prc to take care of any large card issues. Funny thing was that my former m505 did fine with 64 and 128Mb cards...


RE: Doesn't work
Altema @ 7/12/2002 2:25:39 AM #
Oops, 2.5 adds hi res support... sorry!

RE: Doesn't work
I.M. Anonymous @ 7/12/2002 4:39:00 AM #
I have JackFlash 2.4 and I also get the "No flash ROM" error!!! I have emailed Brayder on this one.
RE: Doesn't work
I.M. Anonymous @ 7/12/2002 12:00:31 PM #
I have JackFlash 2.5, same error. However, for $5 upgrade price, FlashPro detects the flash just fine.

Is Sony going to release a 4.1 update?

I.M. Anonymous @ 7/11/2002 3:06:41 PM #
I have a Sony CLIE S320 with 4.0 PALM OS. Does anyone know if Sony is going to release a 4.1 patch for its 4.0 models?
RE: Is Sony going to release a 4.1 update?
I.M. Anonymous @ 7/13/2002 1:27:07 PM #
What about Handera? When are thos guys gonna get off their asses and support their users with an OS4.1 upgrade. I keep seeng Handera users and would be users getting fed up and buying other units because the idiots in IOWA are not properly supporting its users.

They must be busy cow-tipping or something

I am a SONY fan but I applause for Palm.

I.M. Anonymous @ 7/11/2002 5:39:42 PM #
SONY released OS 4.0 update for N710C for $50 bucks.
Palm is willing to do this for free,.

Isn't is great?

RE: I am a SONY fan but I applause for Palm.
I.M. Anonymous @ 7/11/2002 5:46:42 PM #
upgrading 4.0 to 4.1 is like installing a service pack, even Microsoft won't charge you for that.

Upgrading from 3.x to 4.0 is really an upgrade.

RE: I am a SONY fan but I applause for Palm.
I.M. Anonymous @ 7/11/2002 7:20:39 PM #
The 50 bucks Sony charged include Shipping too. For Palm's upgrade, you don't need to ship the PDA to them, which is nice.

In fact 710c can be upgraded to OS4 on your own & save the $50, but that's another story. You void the warranty too. Gee this is such an old topic that I don't want to talk about it.

RE: I am a SONY fan but I applause for Palm.
I.M. Anonymous @ 7/11/2002 7:28:29 PM #
of course not... Sony can do no wrong but Palm has somehow ****ed up by releasing a patch!! seems to me theyre damned if they do and damned if they don't -- same people yanging about the patch not workign yang about Palm not releasing a patch in the 1st place.

IMHO most of the problems people are ahving are a fault between the monitor & the keyboard (ie the user...)

RE: I am a SONY fan but I applause for Palm.
Beavis @ 7/11/2002 8:01:49 PM #
Yes, Palm was real nice to release it for free, as opposed to Sony, who charged for it.

The main difference is Palm's free upgrade doesn't work!!!!!!!!!!!!!!!!!!

RE: I am a SONY fan but I applause for Palm.
I.M. Anonymous @ 7/12/2002 6:32:40 PM #
Um, uuh, it is NOT great if the update won't install/work! STOOOPID!

Fatal error (after backup and reset)

I.M. Anonymous @ 7/12/2002 2:09:18 AM #
I have m505, and followed the update instruction. After selecting Reset button, fatar error message appeared. What's going on Palm???
RE: Fatal error (after backup and reset)
I.M. Anonymous @ 7/12/2002 9:12:44 PM #
Good luck. The upgrade trashed my M505. You cannot remove the upgrade. I had the 16MB memory upgrade done this past December (works flawlessly) and now it is not recognized. But worst of all my Palm will not load the apps.

I contact Technical Support (actually very helpful) they indicated that they have received,"a few calls today" about the upgrade. The only thing he could do was issue me a refurbished unit with OS4.0 on it. He did say that it appears several of my OS4.0 apps are not OS4.1 compatible. I find that odd since I am sure SplashID, SplashPhoto, Silverscreen, ActionNames and others are OS4.1 ready.

So I will get a new one next week, limp along until then and then ship out to get the memory upgrade done all over again. I will not upgrade to OS5 when the first units come out since they now doubt will have a better unit six months later to fix the problems with the first one.

One last thought, I had over 10MB of apps on my palm that needed to reside on the Palm so the memory upgrade was necessary (see M515).

RE: Fatal error (after backup and reset)
I.M. Anonymous @ 7/12/2002 10:43:41 PM #
Oh yeah and good luck figuring out which apps will not work with OS4.1P. After three hours of hard resets, I have found that DocsToGo doesn't work. You know the app that came free. At least in a few days I will have a replacement unit that has OS4.0. I will just hold off for the next screw up.
RE: Fatal error (after backup and reset)
jjsoh @ 7/12/2002 11:10:37 PM #
: Oh yeah and good luck figuring out which apps will not
: work with OS4.1P. After three hours of hard resets, I
: have found that DocsToGo doesn't work.

Docs-To-Go worked for me after the upgrade without a hitch. Did you try reinstalling both the Palm (.prc) apps, as well as the Docs-To-Go desktop software? Other apps I use such as DateBk5, AvantGo, PalmReader, MGI PhotoSuite also had no problems.

The only program I've had a problem with after my completed upgrade to OS 4.1 was thinkDB 2.5. But I simply deleted and reinstalled the .prc file. Now it works fine.


RE: Fatal error (after backup and reset)
I.M. Anonymous @ 7/14/2002 3:50:20 PM #
I did re-install DocsToGo from the ground up, it still caused a fatal error. The only apps I have working so far are SplashID, Sphlashphoto, ActionNames, Xmaster with quiet sync, backlight, crash, keyboardII, PDA Defense PRO, Silverscreen. I have had time to reload others, but DocsToGo doesn't work for me.

Palm also does not have an OS4.0 update out there so you cannot reverse this you can only get a replacement if you are under warranty which I fortunately are. But now I have to upgrade the memory again.

What is the problem

I.M. Anonymous @ 7/12/2002 11:38:15 AM #
I'm unsure if everyone posting here is in another country, etc... but i just downloaded the patch, ran it in win2k, followed the instructions and everything worked fine.

One note, when it does the first hotsync to backup, avoid touching the unit, it installs a program to update and the screen goes completely blank except for a small line at the bottom of the screen.

I think what everyone needs to remember is that you are doing a flash update. ANYONE who has ever done a flash update knows that if it is interupted in the middle, you are sol.

My advice, just let it do what it does. There are times in the update when it looks like it is just doing nothing, let it do nothing. All together it took about 10 minutes.

RE: What is the problem
I.M. Anonymous @ 7/12/2002 12:07:27 PM #
The problem is that the flash tool dies when it is executed either by the install exe downloaded off the Palm website, or manually in the Palm directory.

I am running a Win2000 machine, in Canada. I really expected more support for this and was wondering if someone from this site could contact Palm about these problems *many* users are having.

Pick a Name

RE: What is the problem
I.M. Anonymous @ 7/12/2002 12:14:35 PM #
Probably more effective if everyone who is having these problems contacts Palm directly - I certainly did... tho' surprise surprise no response yet!
RE: What is the problem
I.M. Anonymous @ 7/12/2002 1:34:51 PM #
The instructions are very very clear. Download the file to your harddrive, do not attempt to execute it directly. Once the install program is through running, the update program launches automatically. Maybe if people stopped to read directions instead of 'thinking' that they knew better than the authors of the software, there wouldn't be so much confusion... just a thought.. ;)
RE: What is the problem
I.M. Anonymous @ 7/12/2002 2:10:31 PM #
Thats all well and good but what happens when the install programme doesn't work?

Keep your thoughts to yourself ;)


RE: What is the problem
I.M. Anonymous @ 7/12/2002 2:48:48 PM #
I think i have identified a pattern in those palm owners having problems with the update. They are not in the USA, and the update is only for us-english palms. the update for the foreign palms will probobly be along in a while, but this updater isn't it.

RE: What is the problem
I.M. Anonymous @ 7/12/2002 2:56:31 PM #
I am in the US. Had the same problem of crashing. Checked and was not using Hotsync 4.0.1. Updated Hotsync, and then the OS update worked like a charm. Using Win2k.

Respose from Palm....

I.M. Anonymous @ 7/12/2002 2:28:11 PM #
Wow, 3! Yes 3 canned responses in one email and one is even an ad... Explained the issues and get this. We'll see if they call.

This is the email I received:
We regret that we have not been able to provide a suitable resolution to your issue. Please be advised that you will be contacted by a technical support agent within the next two business days (Monday to Friday) to ensure a resolution is provided.

Thank you for your continued patience regarding this issue.

Due to the advanced technical nature of your issue, unfortunately we cannot respond immediately. We have escalated your issue to one of our Palm(TM) Escalation Support Agents. They should respond directly to
you within 24 to 48 hours, Monday to Friday 8:00 AM to 8:00 PM EST.

If you have not received a response within 48 hours (Monday to Friday), please contact Palm U.S. Technical Support at:
(847) 262-7256

We apologize for the inconvenience this has caused, but be assured that we are committed to resolving this issue with you. Thank you for your patience.

Save money! Spend less time on hold! Call Palm toll-free! Get all these great benefits with the Palm On Call telephone technical support plan. For less than the cost of two separate telephone incidents, you can now get one full year of telephone technical support
whenever you need it!

Visit this web site for details :

RE: Respose from Palm....
I.M. Anonymous @ 7/12/2002 2:34:15 PM #
Oops, title should be RESPONSE... Didn't learn how to spell...
RE: Respose from Palm....
I.M. Anonymous @ 7/12/2002 5:22:03 PM #
I have received two messages from Palm on this subject, neither of which helped.

I repeatedly explained that I could not get my m505 into debug mode. There was no response to this issue. I also mentioned that the update would not work and that I had tried everything I could find in the forums. Their responses are shown below. They are just obtuse verbage that really ignored my questions and problems. They are probably canned responses. What good is having any support if they ignore your questions? As you can see below, response #1 had me uninstall the desktop software. Unfortunately, without it, you can not run the updater because condmgr.dll could not be found and the software can not communicate with the m505. Duh?

I replied to response #1 and explained that the first response had no relevance to my original message and that the instructions did not work. I repeated my problem of not being able to get the m505 into debug mode. I told them that if I held down the down scroll button and reset the device, all I ended up with was a blank screen. There was no blue line, no blinking box. A reset was necessary to get it out of this state. I waited over five minutes in this state to see if perhaps it would enter debug.

Regardless, they responded again with another totally useless message! I am positive that they do not have any skilled support people left there. If they did, they would deal with this issue on their web site immediately so that others could get the update to work. Instead, they waste all of our time with this nonsense. How pathetic this situation is!

(Sorry about the length of this post, but I am really ticked at them and yes I am in the US! I have now lost interest and patience with them. My next PDA will not be from this company. Yes, it will probably run Palm OS, but it will not be from them!)

Response 1:

Thank you very much for your inquiry.

I understand that you are experiencing difficulties in upgrading the Operating System(OS) on your Palm(TM) m505 handheld. I understand your concern in the matter and am pleased to provide the following resolution.

<<Unable to upgrade OS>>

If, while trying to upgrade the operating system on your Palm(TM) handheld, you notice the 'Next' button does not highlight, or the upgrade fails, you may need to uninstall Palm Desktop and run the Upgrade Utility again. Before doing this, you will want to back up your User data. Please follow the steps below to resolve this issue:

NOTE: The Palm OS® upgrades are only recommended for Palm brand handhelds, and we suggest disabling the Infrared port (if applicable) before performing the Palm OS upgrade.

*Backup User data*

1. Double-click My Computer on the Windows® desktop.

2. Open the C: Drive, select and open the Palm or Pilot folder.

3. Right-click the User folder and select Copy.

4. Close any open windows, so you can see the desktop.

5. Right-click an empty location on the desktop; select Paste.

6. The User folder should appear, if it does not appear, please repeat steps one through five.

*Uninstall Palm Desktop*

1. Ensure the HotSync® Manager and all applications are closed.

2. Click Start, select Settings, and open the Control Panel.

3. Double-click the Add/Remove Programs icon.

4. Scroll down the list of programs, select Palm Desktop or Pilot Desktop, and click the Add/Remove button.

5. When asked, 'Do you wish to completely remove Palm Desktop', click Yes.

6. You should receive a window stating the Palm Desktop was completely removed; click OK.

*Run the OS upgrade utility*

1. Place your Palm handheld into Debug Mode by doing the following:

a. Press and hold the Down-scroll button.
b. At the same time, depress the reset button on the back of the Palm device. You can use a small blunt object, such as a paperclip, or use the reset tool in the end of your stylus.

You should see a blinking square in the upper-left corner of your Palm handheld. If the blinking square is not visible, please repeat Step one until you see the blinking cursor.

2. Place your Palm handheld in the HotSync(R) cradle and start the Palm OS Upgrade Utility.

3. Once Palm Desktop version 4.0.1 is installed, you will be asked to restart your computer; please do so.

4. On the main Palm OS upgrade screen, please choose the Advanced button.

5. Choose the correct ROM file, if it is not already selected.

NOTE: If there is not a ROM file listed, or if you are unable to click the Next button, please perform the Palm OS upgrade on a different computer.

6. The OS upgrade should start, with a 'static' like screen appearing on the Palm handheld device. A status bar should also appear, indicating how long the upgrade should take.

7. Once the Palm OS upgrade is complete, you will need to reset the Palm handheld again, by depressing the reset button on the back of the Palm device.

8. Perform a HotSync operation to retrieve your information.

If these steps do not resolve your issue, please perform the Palm OS upgrade on a different computer, as this often resolves upgrade issues.

Response 2:

Thank you very much for your inquiry.

During the Palm OS® flash of the m505, the screen will appear to be blank, but the flash is actually running.

You will need to reinstall the Palm(TM) Desktop software onto your computer, otherwise there is no way your Palm can communicate with your computer. The previous e-mail stated to remove the Palm Desktop
software, but it is contained on the OS upgrade CD-ROM and should have prompted you to install before running the upgrade.

For further questions you may send another E-mail message or use our telephone support.

Backlight Control?

I.M. Anonymous @ 7/12/2002 2:41:57 PM #
I have just finally installed the update after several attempts. Doing a hard reset on my 505 and then launching the update, doing the hot sync etc. and it worked.

Now my backlight seems to come on depending on the previous state when it shut down. This is just like the Palm patch released a while ago which I thought was useless. I have always used GlowHack as you can set time windows when it should be on and off, really handy. Now I can't use it because it appears Palm has built their backlight patch in and so you can't delete it and I haven't figured out how to disable it. It seems to overide GlowHack so if I had my backlight off in the day and then I turn my Palm on at night, GlowHack would have turned the backlight on. Now it flashes on for a split second, GlowHack working, and then it goes off, Palm trying to work. Anyone else notice this or am I alone on this one. Also, anyone know how to get rid of the Palm version?

How to install the update

Dryden @ 7/12/2002 4:20:27 PM #
To any of the people who are having trouble even getting the installer to start, try reinstalling the palm desktop. I don't know why this works, but it will fix the "unable to talk error". If you are having trouble performing a debug or hard reset, hold down the down key or power button while the handheld is on, push the reset pin, and continue to hold the down key or power button until the desired result occurs - it can take 5 seconds or so.

Also, while using the application compatibility mode setting set to windows 2000 works for getting the update to run under windows xp, it will not actually flash the code under xp - the next button never becomes active, due to some kind of USB communication issue. (Hope they fix this one)

Hope this helps folks out who are having trouble.

RE: How to install the update
I.M. Anonymous @ 7/12/2002 4:45:16 PM #
Also, in the readme it says "If you are running windows me turn off your hotsync prior to starting the updater" and "the no communication is usually caused by the hotsync manager set to listen to com port not usb."

hope it helps.

RE: How to install the update
LiveFaith @ 7/12/2002 6:04:39 PM #
XP upgrade as you stated has not worked for me. I sent Palm a mail earlier and they told me that it WOULD work for XP.

I try it and now my data & Flash is erased and at the 100% of the software installation to the Palm it gives the error "Encountered and error flashing the ROM into the handheld. The system cannot find the path specified" and I have to shut it down.

My Palm is zapped dead in the water now and my trusty Palm rep has taken an early weekend it seems?

Any ideas?

Pat Horne;

RE: How to install the update
I.M. Anonymous @ 7/12/2002 6:48:08 PM #
Guys, I happen to have both a USB cradle and a serial cradle for my 505. I do not have easy access to a win2k/9x machine but if absolutely necessary I could use one at work/a friend's.

Where do I stand if I try using the upgrade in XP but with the serial cradle? Is it worth taking a shot at it? I am rather new to all of this and don't want to risk frying anything right now...

RE: How to install the update
LiveFaith @ 7/13/2002 10:21:24 AM #
I ran the upgrade on Xp according to the Palm Rep and I'm 100% dead! My advice ... don't even try it.

Pat Horne;
RE: How to install the update
LiveFaith @ 7/16/2002 9:43:49 AM #
Fixed, went to a W98 machine and finished the flash upgrade. Finally, but still no help from Palm.

Pat Horne;


PIC mobile user @ 7/12/2002 4:43:32 PM #
Why must Palm follow the American habit of neglecting its customers outside the USA? Why are localized updaters not available for those of us elsewhere at launch? As they identify it as an 'English' updater, I suggest they invest in a dictionary and look up the word. They and their updater are American, I am English and will have to wait like the rest of the world until Palm can be bothered to do something about an updater for us. As usual, a good idea poorly executed. Palm is in danger of resting too heavily on customer loyalty; treat us poorly too often and you'll find it gone!
RE: Frustrating!
I.M. Anonymous @ 7/12/2002 4:48:56 PM #
While i don't mean to understate your problem, as a US resident i am rather happy thet the long overdue update was released without waiting another month for the international versions to be made. Isn't it a little selfish to say "everyone should wait until everyone can get updates at the same time.. this isn't fair..."

I am quite happy that they are releasing the update as soon as it is ready, and i dare say you would be to if you lived over here..

RE: Frustrating!
I.M. Anonymous @ 7/12/2002 9:12:46 PM #
So "I'm all right Jack, pull up the ladder". Point missed: the updaters should have been available together - how long has 4.1 been available in other forms than this update?
RE: Frustrating!
I.M. Anonymous @ 7/16/2002 1:52:29 AM #
Localized updaters? Why would you want an updater in your language that frags your palm?

How about waiting until palm gets an updater working in their native language then localize it. Shesh, take a pill, at least your palm still works.

Palm is a company of disingenuous pigs!

I.M. Anonymous @ 7/12/2002 6:15:02 PM #
So, let's see now, Palm FINALLY releases the 4.1 OS for free for us m5xx users, for which we have been waiting for almost a year.

And then the update doesn't install properly/work?

I submit that Palm released it so we would all think warm and fuzzy thoughts about Palm. However, I submit that PALM IS A COMPANY OF DISINGENUOUS PIGS! If Palm and its employees REALLY cared about its customers, they would have (1) released it for us a year ago and (2) they would AT LEAST have quality engineered this release well enough so it would actually work!

I submit that Palm's release of this sh!t "update" is just another part of a scandalous and dishonest marketing campaign to force users to buy newer Palm models. Simply, this is BU!!$#!T!!!!!!!!!!

OS Size Differential

I.M. Anonymous @ 7/12/2002 6:27:21 PM #
Just in case anyone has managed to get this update to actualy install/work, can anyone please tell me what the size differential is between OS v4.0 and v4.1? To put it differently, I wonder how much LESS I can put into my flash ROM, assuming I could get this "update" to work.
RE: OS Size Differential
I.M. Anonymous @ 7/12/2002 7:30:33 PM #
Jackflash tels me that 1663k is free. Compared to the 4.0 rom you will have to add the fatfs.prc (52k) which is integrated in the 4.1 rom (and the small backlight utility)
So I would say the they are same size even if I dont remember the exact free space on the 4.0 rom


Upgrade failed, I should have known better

I.M. Anonymous @ 7/12/2002 9:17:12 PM #
I've reflashed the os on my Vx twice and so was familiar with the care and patience needed to successfully execute this upgrade.

I followed the proceedure for my M505 to the letter, and at the very moment when I was expecting to see "snow" on the screen, instead the error message appeared saying the upgrade had failed and an error log was being written. I never did find where the error log was being written.

I poked around a bit in the knowledge base and found the proceedure for placing the device into debug mode. "hold scroll button down and do pin reset, then release scroll button after a few seconds." To no avail, repeated several times. I did notice a time or two a horizontal line appearing about half way down the screen, but no little flashing square.

So I sent the email...response after 24 hours said I should do hard reset. Apparently the tech rep didn't get the gist of my email. I said the unit is totally unresponsive to any input except that the charge light glows when it is in the cradle. So I clarified in my reply. If I have to buy a new palm, I am going to be pissed. But never enough to buy a Pocket PC.

In the past, the only time I've ever had problems with my Palm device is after installing freeware. Technically this upgrade package qualifies as freeware. I never suspected the "mother ship" would send me defective freeware. Maybe there is a plot to disable all the M5xx's out there to induce us to upgrade to the upcoming OS5 units.

RE: Upgrade failed, I should have known better
jjsoh @ 7/12/2002 11:26:49 PM #
: Apparently the tech rep didn't get the gist of my email.
: I said the unit is totally unresponsive to any input
: except that the charge light glows when it is in the
: cradle. So I clarified in my reply. If I have to buy a
: new palm, I am going to be pissed.

Take a look at your Palm device while it's in your cradle (so that we know it has power). You should see a thin blue strip lining the bottom of the screen. If you see this, then that means it's ready to be flashed (or it's stuck in the flashing mode).

Inititally, mine was also stuck in the same way yours is and I was worried. So I continued to flash the ROM with the updater MANY times thereafter, and it finally worked! (After 5 times with install errors). Keep trying and trying.. I mean, at this point, you have nothing to lose anyway.

At least getting to the point of the "debugging mode" means it's a good sign that the updater CAN work. Well, I'm hoping this is the case.

Hope this helps.


RE: Upgrade failed, I should have known better
harriet @ 7/13/2002 11:18:09 AM #
I to have tried to install this upgrade, at least 3 times. I get to the screen on the Palm that says to "Reset", I hit next and my Palm goes dead, no blinking lights, no lines, nothing. I have to do a soft reset to bring it back on. I am a novice so this is very frustrating to me. I am not running any hacks or Jack Flash etc. My Palm has DateBook 3, Documents to Go, Backup Buddy and that is about all the extras.
If anyone can help, it would be appreciated. Also, do I even need this update!
Thank you!

Precious Palm
RE: Upgrade failed, I should have known better
I.M. Anonymous @ 7/13/2002 1:33:55 PM #
The tech rep replied last night, that the unit has to be replaced. @#$%^&$!
RE: Upgrade failed, I should have known better
I.M. Anonymous @ 7/13/2002 9:17:20 PM #
Did you try the reset? If not, you should. Mine was also totally unresponsive other than the charge light. Out of desperation, I tried a hard reset. Maybe I didn't hold the power button long enough because I ended up with a soft reset - a successful one! I was SO relieved!
RE: Upgrade failed, I should have known better
I.M. Anonymous @ 7/16/2002 11:30:41 PM #
Here's the update to my experience...the tech folks told me the problem I have has no field repair so the unit has to be replaced. Fortunately it is still under warranty.

Mac Version Works Great

I.M. Anonymous @ 7/15/2002 10:59:20 AM #
I installed the update from my Mac running OS 8.6 over a serial connection. No problems. You Windows users should get a REAL os and you'd have less problems. ;-)
RE: Mac Version Works Great
I.M. Anonymous @ 7/15/2002 11:23:50 AM #
OS8? A real os? I want some of the drugs you're on...

OS 4.1 for Palm Vx

PIC mobile user @ 7/19/2002 4:33:49 AM #
How much is the upgrade? What are the advantages vis-a-vis OS 3.5?


I.M. Anonymous @ 7/21/2002 9:26:09 AM #
i would like to know if there are any news from palm about the update. I have m505 and wXP (italian versions). for what i read on this board up to now, guys, i think i won't do the upgrade until palm won't let come out a better upgrade version. am i right?

thank you for any comment.

Update worked for me

I.M. Anonymous @ 8/27/2002 7:39:01 PM #
This may be old news now, but the update worked nearly flawlessly for me on my m500 under Win2K. I did have to remove the system password from my m500 and try running the updater again before the "Next" button would appear (i.e. after the backup and before the flash), but then it worked just fine.

Chad Conrad

Thought I had a dead palm

SW_Seeker @ 12/22/2002 7:23:38 PM #
Like a couple of posters here I also had a problem with the update program. It said the install program had disconnected after about 13% of installation. After trying the reset and not seeing a box or line the install program discontinued. After testing my unresponsive palm 505 I found the power button light was not responding, or was it? The light wasn't coming on at all. I found that the palm was on though. I tried the hard boot twice. One without touching the on-off power button then clicking power button once. This is the boot where you hold the scroll down button and use the reset tool in the stylus. I noticed a dark line at the bottom of the viewing area. I read in my manual to just push a system button to make sure it is on. The light on power button stayed off. I then tried using the upgrade utility again. This time every time it said the upgrade was interrupted I opted for "RETRY" after waiting about 30 seconds each time before clicking retry. I also had to click retry a couple of times after retry failed to connect...don't give up on the retry button. The Upgrade install finally finished and I was able to hotsync to restore my data. I admit this thin line at the bottom of my blank Palm was hard to see. I also recommend disconnecting any cable or dsl modems, these may interrupt the upgrade process...I am pretty sure it did on my system (dsl). Hope this helps anyone.


How to make it work

grantb4 @ 5/12/2003 10:41:59 PM #
In the unlikely event that anyone is still following along with this thread, I found out how to get the upgrade utility to work on my PC. After the InstallShield portion is finished and you try and run Palmm500_ENG_FlashTool.exe, it fails because it is trying to create a DLL called UsbPort.dll which is already located in your Palm directory and is being used by the system. The fix is to copy Palmm500_ENG_FlashTool.exe to a new directory and run it from there.


RE: How to make it work
BioPharmWater @ 2/25/2004 12:12:42 PM #
Palm Tech told me to fix the problem this way.

Upgrade to 4.1 Desktop.

Enter Debug Mode. (See Above)

Change the Compatibility Mode to Window 2000 for the File "Palmm500_ENG_FlashTool" in the Palm Directory.

Run "Palmm500_ENG_FlashTool" in Advanced Mode.

When complete the Palm should hang on the opening logo. Wait 5 minutes and then perfrom hard reset.

Run HotSync



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