Comments on: Palm To Replace Faulty USB Cradles
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> Naturally, this won't help people who already have a handheld with SUDS,
> though it will prevent it from happening again. Palm will replace any handheld
> that has the problem. Contact Palm's support staff to find out how to get a
> replacement unit.
RE: Replacement cradle only?
RE: Replacement cradle only?
RE: Replacement cradle only?
palm support
RE: palm support
> No exact details of the replacement program are
> available yet. It is not yet known if Palm will want
> the defective cradles sent in or if there will be
> any kind of a charge for customers. The company will
> be in contact with all registered Palm m500 and m505
> users with more details.
So you're better off waiting until Palm Support contacts you, or when PalmInfoCenter gets more details on this offer (Thanks Ed!).
This is actually great news. I had this USB problem happen only once, but once is enough. I don't want to worry about it happening again. The battery draining fix solved it for now, but I'm hoping that this will fix it permanently.
Jim
Lousy engineering
they should have figure this out from the very begining!
RE: Lousy engineering
RE: Lousy engineering
DELL QUALITY
RE: Lousy engineering
RE: Lousy engineering
Of course your local P.C. builder will say, "Don't buy Dell. They're junk. You should buy one of our computers."
That's like asking a Lexus dealer if a Mercedes Benz is better.
RE: Lousy engineering
RE: Lousy engineering
What disappoints me most is that it took so long for them to own up to it. You know it's bad when the community has figured out two ways to fix this problem by ourselves before we hear even word one out of Palm about it. Even if they weren't ready to do mass-replacements of cradles, I still would have liked them to at least let us know they were aware of the problem, and working on solutions.
SUDS
PSIG
RE: SUDS
Sony won't even bother to release a bug fix for a one year old machine!! (check what they got for the S300 :D)
(i own a N760 personally...i am not a troll)
WNTS
There's a difference between Doesnt support and doesnt release bug fix. Is there any bug with S300 ?? I don't think so. So WNTS = Who Needs tech Support
How about its faulty screen??
What faulty screen??
RE: How about its faulty screen??
Anyways when someone buys a product make sure you like it before you buy it, no whinning alowed after you bought it.
RE: How about its faulty screen??
RE: How about its faulty screen??
How 'bout "He's a weirdo Sony employee." Don't forget Sony's history of planting employees as the man in the street.
RE: How about its faulty screen??
what !? You must be a palm employee. Don't forget Palm's history of false Advertising too.
Anyways if you are refering to the Sony US Movie division's Advertising department quoting planted comments in advertisments, then you must be really stupid. O well as you didn't catch my post last time I'll just cut and paste it again.
A quote from the news about fake reviews:
"Other studios and their subsidiaries named include Sony, Lions Gate Films, DreamWorks, Vivendi Universal, Artisan Entertainment and Viacom.
The California Civil Code and the Federal Trade Commission set down laws saying advertisements should be truthful."
1) There are alot of company that's doing this, I am not saying it right to do it, but it would be unfare for other people if they don't do it while others are doing it.
2) "advertisements should be truthful" I wonder which company just got accused for misleading advertisement, is it parm, plam or something like that.
3) Sony is a huge company they got movie department, music department consumer electronics department, chemical department, the list goes on and on, so is that Sony Movie US Division Made a lie about their movie so we should assume that their chemical, electronics, music are all built upon lie ?
Get a life
RE: How about its faulty screen??
Only a fanatic will stand by a brand that's obviously inferior to another. I'm not naming names, but one of those brands decided to make a replacement with a brighter screen and adjustable brightness control...pretty much conceding that the dim screen was a mistake.
Faulty screen from who?
RE: How about its faulty screen??
RE: How about its faulty screen??
The 320x480 is an improvement. I don't think that anyone was gripping about the 320x320 screen like they did about the dimness of the m505.
RE: How about its faulty screen??
I myself switched to Sony due to many problems with the m505, after 4 years of being a loyal Palm user..
BTW: IMO the fact that Sony sells less units is becouse you can only find them either online or at BB-Circuit City.
What about cradles bought separately?
Umm gee would that be
Sorry I needed that :-)
But seriously it has the "E" on the cradle and it did just fail. Tried it on the desktop, tried it on the laptop, tried it with support and finally tried it with .1 (which fixed it).
Now I have one that broke but is fixed and a replacement on its way which might break ( and is a refurbed unit ?) What should I do? Keep the old one or take the replacement?
RE: Umm gee would that be
RE: Umm gee would that be
Another posting by a loyal Sony employee.
RE: Umm gee would that be
LoL why would I be a Sony employee !? I didn't even mention Sony or Clie in my post.
You must be a palm employee then, you are basically out here to say all not pro-Palm post as posted by Sony employee.
Get a life
RE: Umm gee would that be
When arguments fail, and yours always do, let's resort to mindless expressions. What are you, 14/15 years old. Wait a minute, I hear your mommy calling. Must be time for your nap.
RE: Umm gee would that be
Seems it's your arguemnts that's failing not mine, your last post can't even do any rebuttal whatsoever except naming calling, it's pretty sad.
RE: Umm gee would that be
Posting by a loyal Palm employee/fan.
RE: Umm gee would that be
Posted by a fan of all makes and models, who is stuck with an m125.
Oh, btw, go ahead and accuse me of working for a company, I dare you!
------
PALM POWERED!!!
RE: Umm gee would that be
RE: Umm gee would that be
Miss Cleo : You work for Enron !
E Cradle Ride
I've never had a SUDS problem with any of my m5xx or i705 units. Seems kind of strange that the serial cradles didn't have the problem, but the USB's did.
Mike Lohsl
Palm & ACT! Advisor
Got the E sticker-still get static pop
RE: Got the E sticker-still get static pop
RE: Got the E sticker-still get static pop
RE: Got the E sticker-still get static pop
RE: Got the E sticker-still get static pop
RE: Got the E sticker-still get static pop
When I tried hard resetting, at first it did nothing. No response from the unit. Then it came on, but immediately went into the calibration of the screen. For a moment there I thought that my troubles were over. But, it would not go out of this. Just kept putting those crosses up there to touch. You could do it all day if you wanted. So, more resetting. Actually it was kind of interesting seeing what symptoms or combination thereof would appear after each reset. Sometimes the digitizer would respond, other times not. Sometimes the screen was blank. Sometimes the power button stayed lit out of the cradle, other times it would not light even in the cradle.
I have an engineering degree but I did not need it to know that this unit was screwed.
Not Going To Fix the Problem
Palm denied that this problem even existed for months. Now they are going to undertake an expense that I am confident will not fix the problem. This is surely the last strike against Palm.
My $.02
RE: Not Going To Fix the Problem
Business As Usual - 10 Months Late
Seriously, whomever that is working in their Marketing Dept. should have been fired a long time ago! And a good Tech. Support is no excuse for shoddy products. By the way, how much did that cost Palm with all the complaints going on in Tech.Support? Maybe someone looked through their incident logs and calculated it was cheaper to replace all the cradles.
And to all those pathetic souls who cannot comment rationally, go find another forum to suck your thumb.
Atypical???
I think you intended to say that this was typical of Palm... and you'd be correct, too. I agree that forums should be left to rational comments, but please be sure of your word usage.
RE: Please be sure of your word usage?
What a ***hole
RE: Please be sure of your word usage?
RE: Business As Usual - 10 Months Late
"...go find another forum to suck your thumb." is also probably wrong. I don't think that he believes
that any thumbs are being sucked by any forums. What he probably meant was "go find another
forum in which to suck you thumb."
The "Atypical" poster is neither an ***hole nor ***hole. He was just correcting someone who
typed exactly the opposite of what he meant.
RE: Business As Usual - 10 Months Late
RE: Is the cradle really the problem OR is it the m505 itself?
RE: Is the cradle really the problem OR is it the m505 itself?
A great read. I'll definitely be the first to take apart my PDA's if I ever hear something shaking around in it.
---
If you sing in french while hopping on one foot, the evil birds won't come out of your bathroom mirror.
RE: Is the cradle really the problem OR is it the m505 itself?
RE: Is the cradle really the problem OR is it the m505 itself?
It could very be likely, but not in all cases. The two unauthorized fixes would not work on units physically shorted out by solder. The bad thing about the little pearls of solder is you probably would not hear something that small because the metal casing of the 505 has a plastic lining. I had two 505's with SUDS and neither one rattled, but I did not try either of the repairs.
Which is better?
What's gonna be next? SUDS (Suddenly User sees Dead Screen) or Palm device blowing off on your face? Take your pick.
RE: Which is better?
One would wonder if Palm can actually create next generation ARM based PDA at the same technical level like HTC or even Toshiba anad Fujitsu. You think dusty color screen is a problem, wait until, more built in connectors, speaker, big battery, and massive CPU. Maybe Palm will make the first "smoking" PDA just like early Apple or Dell laptop.
RE: Which is better?
Anyone else aroused by this whole scenario?
Cradle
Since then ... no more problems.
RE: Cradle
RE: Pinnacle Law Group
"Lawyers for the plaintiffs are seeking class-action status for other users in the United States who bought certain models of the Palm devices. Palm III-series and Palm Vs reportedly are affected. "
"The allegedly defective Palms have been sold since 1999, and International Data Group reports that the law firm estimates "hundreds of thousands" of users might be affected by electrostatic discharges (ESD) that potentially could cause harm to PCs. "
http://www.eschoolnews.com/
news/showStory.cfm?ArticleID=3025
Why they finally did this
RE: Why they finally did this
_________
Paul C.
RE: Why they finally did this
Of course the accuracy of this whole news discussion thread isn't being helped by the Sony-heads and anonymous posters making up whatever they feel like to bash Palm. There is a lot of misinformation in this thread.
RE: Why they finally did this
Palm says article is wrong
USB Cradle Replacement - NOT
RE: Palm says article is wrong
RE: Palm says article is wrong
RE: Palm says article is wrong
RE: Palm says article is wrong
RE: Palm says article is wrong
The only way customers can fight back is not to buy their products. Perhaps Palm thinks that since they own the platform they can also own the customers.
RE: Palm says article is wrong
www.palminfocenter.com/view_Story.asp?ID=3187
---
News Editor
m515 + enhanced cradle =SUDS
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Replacement cradle only?