Comments on: Palm To Replace Faulty USB Cradles

Palm Inc. finally has a fix for the the static electricity problem that causes some of its models to suddenly stop HotSyncing. According Cnet, Palm plans to replace the USB cradles from the m500 series with a redesigned one that prevents static electricity from arcing between the handheld and the cradle. According to Palm, this static electricity disrupts the handheld enough that it is no longer able to HotSync.
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Replacement cradle only?

I.M. Anonymous @ 3/17/2002 11:17:00 AM #
does this mean they will replace just the crade or both the handheld and the cradle? if the problem is in the handheld shouldn't they replace both?

RTA
I.M. Anonymous @ 3/17/2002 11:36:08 AM #
RTA = Read The Article

> Naturally, this won't help people who already have a handheld with SUDS,
> though it will prevent it from happening again. Palm will replace any handheld
> that has the problem. Contact Palm's support staff to find out how to get a
> replacement unit.

RE: Replacement cradle only?
I.M. Anonymous @ 3/17/2002 10:09:25 PM #
The Vx cradle has a static problem also. I have a fried serial port to prove it. There is no excuse for the same problem on the 505. I wonder if it is finally fixed on the 515.

RE: Replacement cradle only?
I.M. Anonymous @ 3/18/2002 6:51:21 PM #
The problem clearly exists with the unit itself & not just the cradle. I am now waiting for my 7th replacement M505 and have been using the "E" cradle since Nov. An interesting possible cause which exists in dry climates seems to be that if you carry the unit in your pocket it will receive a static charge by rubbing against something like a fleece jacket. This will cause the power light to go on and the unit to freeze. Sometimes a soft reset will bring it back to life but from that point forward it will no longer sync without doing the power drain fix. I have tried to talk to Palm about this but they do not seem interested and just send another refurbished unit.

RE: Replacement cradle only?
I.M. Anonymous @ 3/20/2002 2:49:16 AM #
This is exactly what happened to my 505. Why won't PALM stand behind their equipment.

palm support

I.M. Anonymous @ 3/17/2002 11:18:35 AM #
someone give me palm support number!! I am getting my cradle replaced asap..505 was bought in May of last year and has no E on it.

RE: palm support
jjsoh @ 3/17/2002 12:03:09 PM #
You should also RTA (Read the article):


> No exact details of the replacement program are
> available yet. It is not yet known if Palm will want
> the defective cradles sent in or if there will be
> any kind of a charge for customers. The company will
> be in contact with all registered Palm m500 and m505
> users with more details.

So you're better off waiting until Palm Support contacts you, or when PalmInfoCenter gets more details on this offer (Thanks Ed!).

This is actually great news. I had this USB problem happen only once, but once is enough. I don't want to worry about it happening again. The battery draining fix solved it for now, but I'm hoping that this will fix it permanently.

Jim

Lousy engineering

I.M. Anonymous @ 3/17/2002 11:56:22 AM #
electronics 101: static
they should have figure this out from the very begining!

RE: Lousy engineering
I.M. Anonymous @ 3/17/2002 1:23:46 PM #
they tried to blame it on Dell socket. Guess that didn't work. At least they replace it before there is a class action suit against them.

RE: Lousy engineering
I.M. Anonymous @ 3/17/2002 1:31:28 PM #
It's probably the Dell socket, too. Dell makes junk.

DELL QUALITY
I.M. Anonymous @ 3/17/2002 6:18:37 PM #
DELL wins award after award after award for quality year after year after year. They offer the highest quality and best customer service in the industry. Dude, you should get a DELL.

RE: Lousy engineering
I.M. Anonymous @ 3/17/2002 9:24:55 PM #
DELL,,, ahhH another person who will buy what the comercial sez to buy.... Hello! But really..... Dude, visit your local P.C. builder and forget the DELL! hype.

RE: Lousy engineering
fleegle @ 3/17/2002 10:12:05 PM #
"DELL,,, ahhH another person who will buy what the comercial sez to buy.... Hello! But really..... Dude, visit your local P.C. builder and forget the DELL! hype."

Of course your local P.C. builder will say, "Don't buy Dell. They're junk. You should buy one of our computers."

That's like asking a Lexus dealer if a Mercedes Benz is better.


RE: Lousy engineering
I.M. Anonymous @ 3/17/2002 10:41:44 PM #
IMHO Dell machines are very good and reliable, given the huge volume of PCs they sell, you will always find people complaining about something, thats statistically acceptable; besides, their "Dude" commercials are kinda stupid but that doesnt make it a bad machine, does it?



RE: Lousy engineering
jayhawk88 @ 3/18/2002 11:10:04 AM #
Well, keep in mind that this is a very intermittant problem that doesn't affect everyone. It's impossible to duplicate every environment a Palm is going to be in, though this problem is wide-spread enough that Palm probably should have caught it. Problems happen, though.

What disappoints me most is that it took so long for them to own up to it. You know it's bad when the community has figured out two ways to fix this problem by ourselves before we hear even word one out of Palm about it. Even if they weren't ready to do mass-replacements of cradles, I still would have liked them to at least let us know they were aware of the problem, and working on solutions.

SUDS

Davy @ 3/17/2002 12:23:07 PM #
SUDS is also known as "Suddenly USB Doesn't Sync". We need a set standard..... just like we need a standard connector, a standard memory expansion..... standard resolution. Heavy sigh.

PSIG
I.M. Anonymous @ 3/17/2002 12:30:10 PM #
PSIG = Palm's Support Is Great !! they released a bug fix after the problem is founded a year ago.

RE: SUDS
I.M. Anonymous @ 3/17/2002 12:39:23 PM #
SHEBS = Sony has even better support!!

Sony won't even bother to release a bug fix for a one year old machine!! (check what they got for the S300 :D)

(i own a N760 personally...i am not a troll)

WNTS
I.M. Anonymous @ 3/17/2002 12:43:11 PM #
"check what they got for the S300 "

There's a difference between Doesnt support and doesnt release bug fix. Is there any bug with S300 ?? I don't think so. So WNTS = Who Needs tech Support

How about its faulty screen??

I.M. Anonymous @ 3/17/2002 12:46:33 PM #
replace our m505 to m515's screen please!!!

What faulty screen??
I.M. Anonymous @ 3/17/2002 12:49:31 PM #
There is nothing wrong with the m505's screen. While there are people who don't like it, that's true of any product. No one made anyone buy it. I'm sure you didn't buy one at all. You're a weirdo Sony fanatic.

RE: How about its faulty screen??
I.M. Anonymous @ 3/17/2002 12:52:02 PM #
I am pretty sure he's not a sony fan who's trying to flame.

Anyways when someone buys a product make sure you like it before you buy it, no whinning alowed after you bought it.

RE: How about its faulty screen??
I.M. Anonymous @ 3/17/2002 1:23:06 PM #
It's not defective, just crappy.

RE: How about its faulty screen??
I.M. Anonymous @ 3/17/2002 2:27:02 PM #
"You're a weirdo Sony fanatic."

How 'bout "He's a weirdo Sony employee." Don't forget Sony's history of planting employees as the man in the street.


RE: How about its faulty screen??
I.M. Anonymous @ 3/17/2002 2:31:49 PM #
"Don't forget Sony's history of planting employees as the man in the street."

what !? You must be a palm employee. Don't forget Palm's history of false Advertising too.

Anyways if you are refering to the Sony US Movie division's Advertising department quoting planted comments in advertisments, then you must be really stupid. O well as you didn't catch my post last time I'll just cut and paste it again.

A quote from the news about fake reviews:

"Other studios and their subsidiaries named include Sony, Lions Gate Films, DreamWorks, Vivendi Universal, Artisan Entertainment and Viacom.

The California Civil Code and the Federal Trade Commission set down laws saying advertisements should be truthful."

1) There are alot of company that's doing this, I am not saying it right to do it, but it would be unfare for other people if they don't do it while others are doing it.

2) "advertisements should be truthful" I wonder which company just got accused for misleading advertisement, is it parm, plam or something like that.

3) Sony is a huge company they got movie department, music department consumer electronics department, chemical department, the list goes on and on, so is that Sony Movie US Division Made a lie about their movie so we should assume that their chemical, electronics, music are all built upon lie ?

Get a life


RE: How about its faulty screen??
I.M. Anonymous @ 3/17/2002 5:48:48 PM #
"You're a weirdo Sony fanatic"

Only a fanatic will stand by a brand that's obviously inferior to another. I'm not naming names, but one of those brands decided to make a replacement with a brighter screen and adjustable brightness control...pretty much conceding that the dim screen was a mistake.

Faulty screen from who?
I.M. Anonymous @ 3/17/2002 6:04:29 PM #
So you are saying the 320 x 480 screen on the NR series is a clear admission from Sony that the 320 x 320 screen on the N and T series was a mistake? If one is true, then so is the other.

RE: How about its faulty screen??
I.M. Anonymous @ 3/17/2002 7:00:34 PM #
one is a patch, the other is an improvement. FIne line there.

RE: How about its faulty screen??
I.M. Anonymous @ 3/17/2002 7:13:20 PM #
Exactly!!

The 320x480 is an improvement. I don't think that anyone was gripping about the 320x320 screen like they did about the dimness of the m505.

RE: How about its faulty screen??
I.M. Anonymous @ 3/17/2002 10:16:08 PM #
Like it or not, Sony is now leading the Palm OS side with innovation & quality; shame to Palm becouse it had everything it needed to succeed: name recognition, loyal users and plenty of third-party support!
I myself switched to Sony due to many problems with the m505, after 4 years of being a loyal Palm user..

BTW: IMO the fact that Sony sells less units is becouse you can only find them either online or at BB-Circuit City.


What about cradles bought separately?

dethblud @ 3/17/2002 1:13:09 PM #
I wonder if Palm will be replacing the cradles that it sold separately. I bought a second cradle for my m505, and it's also old enough to not be one of the "fixed" ones.

Umm gee would that be

JohnnyGTO @ 3/17/2002 1:13:50 PM #
the big "E" on the bottom of my M505 Christmas present that just failed yesterday!!!!! AAAAAAAAAAAAAAAAAAAA.

Sorry I needed that :-)

But seriously it has the "E" on the cradle and it did just fail. Tried it on the desktop, tried it on the laptop, tried it with support and finally tried it with .1 (which fixed it).

Now I have one that broke but is fixed and a replacement on its way which might break ( and is a refurbed unit ?) What should I do? Keep the old one or take the replacement?

RE: Umm gee would that be
I.M. Anonymous @ 3/17/2002 1:49:23 PM #
Don't worry my friend Palm Inc has the state of the art Tech Support department, they'll fix your stuff as many times as you wish, Palm Inc was voted 10 times as the the reader's choice Best Tech Support in PalmInfoCenter, so no matter how many times your thing breaks, They'll fix it, because Palm has The best Tech Support Despite Crappy Hardware

RE: Umm gee would that be
I.M. Anonymous @ 3/17/2002 2:30:50 PM #
"Don't worry my friend Palm Inc has the state of the art Tech Support department, they'll fix your stuff as many times as you wish, Palm Inc was voted 10 times as the the reader's choice Best Tech Support in PalmInfoCenter, so no matter how many times your thing breaks, They'll fix it, because Palm has The best Tech Support Despite Crappy Hardware"

Another posting by a loyal Sony employee.


RE: Umm gee would that be
I.M. Anonymous @ 3/17/2002 2:35:28 PM #
"Another anti-Palm posting by a loyal Sony employee"

LoL why would I be a Sony employee !? I didn't even mention Sony or Clie in my post.

You must be a palm employee then, you are basically out here to say all not pro-Palm post as posted by Sony employee.

Get a life

RE: Umm gee would that be
I.M. Anonymous @ 3/17/2002 2:52:14 PM #
"Get a Life"

When arguments fail, and yours always do, let's resort to mindless expressions. What are you, 14/15 years old. Wait a minute, I hear your mommy calling. Must be time for your nap.

RE: Umm gee would that be
I.M. Anonymous @ 3/17/2002 4:04:39 PM #
"When arguments fail"

Seems it's your arguemnts that's failing not mine, your last post can't even do any rebuttal whatsoever except naming calling, it's pretty sad.

RE: Umm gee would that be
I.M. Anonymous @ 3/17/2002 4:09:29 PM #
Don't worry , we will help you to solve your SUDS problem by sending you another "E"hanced cradle, just make sure you did send your "OLD" cradle back to us, (about 20% of the customers have been sending the replacement cradles back with their original handheld, that's why you still have SUDS )

Posting by a loyal Palm employee/fan.

RE: Umm gee would that be
AzureGuy @ 3/18/2002 9:43:28 AM #
Guys...When did this small thread get turned into a "declaration of employees" war? HE WAS ASKING WHETHER TO TAKE THE REFURBED UNIT SENT TO HIM BY PALM!!!! Geez, truth be told, I think all of the people accusing Sony and Palm on this message board should shut their mouths and get some PROOF!

Posted by a fan of all makes and models, who is stuck with an m125.

Oh, btw, go ahead and accuse me of working for a company, I dare you!

------
PALM POWERED!!!

RE: Umm gee would that be
Altema @ 3/18/2002 10:19:17 AM #
Johnny, go ahead and take the refurb unit. It should work properly and will not have the static problem.

RE: Umm gee would that be
AzureGuy @ 3/18/2002 12:05:41 PM #
*APPLAUSE*

------
PALM POWERED!!!
RE: Umm gee would that be
I.M. Anonymous @ 3/18/2002 6:42:48 PM #
"Oh, btw, go ahead and accuse me of working for a company,"

Miss Cleo : You work for Enron !

E Cradle Ride

SuccessWizard @ 3/17/2002 5:45:59 PM #
The "E" cradle ships with the i705's by the way.

I've never had a SUDS problem with any of my m5xx or i705 units. Seems kind of strange that the serial cradles didn't have the problem, but the USB's did.

Mike Lohsl
Palm & ACT! Advisor

www.successwizard.com

Got the E sticker-still get static pop

I.M. Anonymous @ 3/17/2002 6:58:06 PM #
It may very well be that the new cradles stop the static discharge from damaging the unit, but it does NOT stop the static all together. A couple of months ago, my 505 got fried that way. Not just the USB sync, the whole handheld was shot. Would not come on, would not charge, nothing. Fifteen or twenty hard resets later, it would come on but would not respond to anything. Finally sent it in and they sent me a replacement. In a another box, a new cradle showed up. No one told me about that. Which is why I can believe the 20% return. I stood there at the door myself thinking "what the hell?" I kept it anyway and returned my old one. Even so, I get static discharge all the time. Paranoid about what happened to my old 505, I have taken to grounding myself before touching it. Even so, occasionally I forget and the charge just snaps. It will even make the backlight flash briefly! exactly like my old one before it was fried.

RE: Got the E sticker-still get static pop
I.M. Anonymous @ 3/17/2002 8:00:25 PM #
You cannot stop static, you can only stop it from causing damage.

RE: Got the E sticker-still get static pop
I.M. Anonymous @ 3/17/2002 8:55:21 PM #
Of course you can. Fabric softener......

RE: Got the E sticker-still get static pop
Altema @ 3/18/2002 10:23:52 AM #
Just curious, and I know it was probably a typo, but how do you do fifteen to twenty hard resets on a device that won't turn on?

RE: Got the E sticker-still get static pop
I.M. Anonymous @ 3/18/2002 11:33:45 AM #
I have two E cradles, one at work and one at home. Still get SUDS.

RE: Got the E sticker-still get static pop
I.M. Anonymous @ 3/18/2002 1:29:55 PM #
There was power to the unit. Evidenced by the power button being lit up. Of course, it STAYED lit even when removed from the cradle, which was the first clue that there was a problem.

When I tried hard resetting, at first it did nothing. No response from the unit. Then it came on, but immediately went into the calibration of the screen. For a moment there I thought that my troubles were over. But, it would not go out of this. Just kept putting those crosses up there to touch. You could do it all day if you wanted. So, more resetting. Actually it was kind of interesting seeing what symptoms or combination thereof would appear after each reset. Sometimes the digitizer would respond, other times not. Sometimes the screen was blank. Sometimes the power button stayed lit out of the cradle, other times it would not light even in the cradle.

I have an engineering degree but I did not need it to know that this unit was screwed.

RE: Got the E sticker-still get static pop
Altema @ 3/18/2002 2:14:01 PM #
Thanks for the additional info... sounds fried to me!

Not Going To Fix the Problem

I.M. Anonymous @ 3/17/2002 7:59:51 PM #
I am willing to lay odds that this DOES NOT fix the problem. I had 3 "Enhanced" cradles and the problem continued. I since gave up on the Palm M series all together and will now be a Clie user until I die.

Palm denied that this problem even existed for months. Now they are going to undertake an expense that I am confident will not fix the problem. This is surely the last strike against Palm.

My $.02

RE: Not Going To Fix the Problem
I.M. Anonymous @ 3/17/2002 8:29:50 PM #
It's just static problem man, not a rocket science.

Business As Usual - 10 Months Late

I.M. Anonymous @ 3/17/2002 8:23:16 PM #
This is so atypical of Palm. 10 months late with the m515; for what should have been instead of the m505. And now, 10 months late replacing faulty cradles. I wonder what the REAL cost is to Palm for all the bad publicity and ill-will they have caused! I am sure that is far more than all the cradles they have to replace now.

Seriously, whomever that is working in their Marketing Dept. should have been fired a long time ago! And a good Tech. Support is no excuse for shoddy products. By the way, how much did that cost Palm with all the complaints going on in Tech.Support? Maybe someone looked through their incident logs and calculated it was cheaper to replace all the cradles.

And to all those pathetic souls who cannot comment rationally, go find another forum to suck your thumb.

Atypical???
I.M. Anonymous @ 3/17/2002 8:50:19 PM #
a•typ•i•cal (a-tip-i-kel) adj. Not typical; abnormal.

I think you intended to say that this was typical of Palm... and you'd be correct, too. I agree that forums should be left to rational comments, but please be sure of your word usage.

RE: Please be sure of your word usage?
I.M. Anonymous @ 3/18/2002 9:07:38 AM #
Please be sure of your word usage?

What a ***hole

RE: Please be sure of your word usage?
I.M. Anonymous @ 3/18/2002 2:27:54 PM #
Ahem... that would be, "What AN ***hole". Amazing how some folks cannot even use English correctly in an insult!

RE: Business As Usual - 10 Months Late
I.M. Anonymous @ 3/18/2002 2:52:08 PM #
The original poster should not have used "whomever". "Whoever" would have been correct.

"...go find another forum to suck your thumb." is also probably wrong. I don't think that he believes
that any thumbs are being sucked by any forums. What he probably meant was "go find another
forum in which to suck you thumb."

The "Atypical" poster is neither an ***hole nor ***hole. He was just correcting someone who
typed exactly the opposite of what he meant.


RE: Business As Usual - 10 Months Late
I.M. Anonymous @ 3/18/2002 7:23:40 PM #
wow, english lessons for free. um, i have a term paper coming up. can someone proof read for me?

Is the cradle really the problem OR is it the m505 itself?

I.M. Anonymous @ 3/17/2002 9:29:48 PM #
RE: Is the cradle really the problem OR is it the m505 itself?
I.M. Anonymous @ 3/17/2002 10:09:04 PM #
hmm interesting!

RE: Is the cradle really the problem OR is it the m505 itself?
big_raji @ 3/17/2002 10:34:27 PM #
This problem doesn't seem to be directly related to the static discharge problems at all, but is definitely something that would make you suspect what other corners have been cut...

A great read. I'll definitely be the first to take apart my PDA's if I ever hear something shaking around in it.

---
If you sing in french while hopping on one foot, the evil birds won't come out of your bathroom mirror.

RE: Is the cradle really the problem OR is it the m505 itself?
I.M. Anonymous @ 3/18/2002 8:11:02 AM #
If you have loose solder balls rolling around the PCB (Printed Circuit Board) causing shorts, this is not a good thing. I bet this could cause all kinds of problems - depending on what gets shorted. I bet some loose solder is shorting out the USB circuitry.

RE: Is the cradle really the problem OR is it the m505 itself?
Altema @ 3/18/2002 10:30:18 AM #
"I bet some loose solder is shorting out the USB circuitry."

It could very be likely, but not in all cases. The two unauthorized fixes would not work on units physically shorted out by solder. The bad thing about the little pearls of solder is you probably would not hear something that small because the metal casing of the 505 has a plastic lining. I had two 505's with SUDS and neither one rattled, but I did not try either of the repairs.

Which is better?

I.M. Anonymous @ 3/17/2002 10:37:21 PM #
...SUDS or your Palm toasting your motherboard? Does anyone remember this problem?

What's gonna be next? SUDS (Suddenly User sees Dead Screen) or Palm device blowing off on your face? Take your pick.

RE: Which is better?
I.M. Anonymous @ 3/17/2002 10:54:14 PM #
hey at least it's not an iPAQ. iPAQ has about twice the battery power. I bet 900ma+ battery discharge can make bigger fireball than the small m50x battery pack.

One would wonder if Palm can actually create next generation ARM based PDA at the same technical level like HTC or even Toshiba anad Fujitsu. You think dusty color screen is a problem, wait until, more built in connectors, speaker, big battery, and massive CPU. Maybe Palm will make the first "smoking" PDA just like early Apple or Dell laptop.

RE: Which is better?
Altema @ 3/18/2002 10:44:52 AM #
The M500 series has a 950ma battery. The iPaq battery is probably bigger. I think the biggest Palm battery was in the IIIc... 1400ma. You could blow up your car with that one!

Anyone else aroused by this whole scenario?

I.M. Anonymous @ 3/18/2002 9:30:35 AM #
Isn't Palm just doing the stupidest things imaginable? An electronics company forgot to account for Static....hilarious

Cradle

PIC mobile user @ 3/18/2002 9:36:00 AM #
Indeed already with my old 3C the cradle was a problem. When my palm decided not to charge the only solution I got was to do it using the travel charger that I can plug far away from my PC.
Since then ... no more problems.
RE: Cradle
Altema @ 3/18/2002 10:48:48 AM #
You may want to check your power adapter for the cradle with a volt meter to see if that's the problem. The IIIc was never known to have any static problems with the cradle... I had three of em!

Pinnacle Law Group

I.M. Anonymous @ 3/18/2002 9:38:40 AM #
RE: Pinnacle Law Group
I.M. Anonymous @ 3/18/2002 10:00:46 AM #
aha, so this is why Palm suddenly turning around and replacing the darned thing.

"Lawyers for the plaintiffs are seeking class-action status for other users in the United States who bought certain models of the Palm devices. Palm III-series and Palm Vs reportedly are affected. "


"The allegedly defective Palms have been sold since 1999, and International Data Group reports that the law firm estimates "hundreds of thousands" of users might be affected by electrostatic discharges (ESD) that potentially could cause harm to PCs. "

http://www.eschoolnews.com/
news/showStory.cfm?ArticleID=3025

Why they finally did this

I.M. Anonymous @ 3/18/2002 9:47:55 AM #
The only reason Palm finally did this is because they were getting alot of negative publicity in the mainstream press. They spent months trying to deny the problem and caused their customers alot of grief as a result. On top of that it sounds like they still haven't fixed the problem.

RE: Why they finally did this
ptc @ 3/18/2002 4:08:07 PM #
This really makes me worried about buying an m515 - this problem may not yet be completely fixed. I also have a Dell workstation, and I seem to remeber a particluar problem with Palms and Dell. Am I being paranoid?? Should I just get a Sony T615?


_________
Paul C.

RE: Why they finally did this
I.M. Anonymous @ 3/19/2002 8:47:42 AM #
This USB problem has never been in the mainstream press. The only problem in the mainstream press has been the claim by Dell that serial ports (not USB related) were being damaged by at least the older Palms. There are problems with such a claim: 1. Palms are probably the #1 item people are/were connecting to a serial port so of course they were the most likely device to be connected to any port that failed; 2. the serial connector both on the PC and the Palm are designed to handle hot plugging and unplugging; 3. if you go monkeying around with the ports on the back of your PC you'll eventually most likely damage them with static as well.

Of course the accuracy of this whole news discussion thread isn't being helped by the Sony-heads and anonymous posters making up whatever they feel like to bash Palm. There is a lot of misinformation in this thread.

RE: Why they finally did this
I.M. Anonymous @ 3/19/2002 9:57:06 AM #
What a loser ! No wonder Palm is dying.

Palm says article is wrong

I.M. Anonymous @ 3/18/2002 10:31:01 AM #
I just talked to Palm and they tell me the article is wrong. They are not replacing all old cradles. They just replace broken devices on a case by case basis and include a new cradle. I'm attempting to escalate the issue with Palm Support.

USB Cradle Replacement - NOT
I.M. Anonymous @ 3/18/2002 12:26:49 PM #
Been on the phone with Palm support today, trying to get my replacement USB cradle. The tech I spoke with is denying any such report. They have refused to replace mine and have stated that they are not doing so, contrary to what the report says. They will only replace the cradle if your Palm is actually killed by the SUDS. Till then, they do not care apparently.

RE: Palm says article is wrong
I.M. Anonymous @ 3/18/2002 12:58:21 PM #
This article does NOT say "Palm will replace your old cradle today". This article DOES say "Palm will be in touch with you about replacing your old cradle." The article isn't wrong. You've misread it.

RE: Palm says article is wrong
I.M. Anonymous @ 3/18/2002 6:22:45 PM #
Well, tell them your Palm won't sync. They will tell you how to do the battery drain fix and send you a new cradle. At least, that's what they're doing in Canada.

RE: Palm says article is wrong
I.M. Anonymous @ 3/18/2002 6:43:08 PM #
I just fried my m505 on the newly shipped out cradle . Yes , it has an E and no the problem is not fixed . I want to scream !!!!! I want my IIIc back . Wish I could afford it . Palm has all my money so I can't buy a sony.

RE: Palm says article is wrong
I.M. Anonymous @ 3/18/2002 6:55:29 PM #
If you sing in french while hopping on one foot, your m505 will start USB syncing again.

RE: Palm says article is wrong
I.M. Anonymous @ 3/18/2002 7:27:13 PM #
If what the reader said is true about Palm denying accuracy of the article, this is one of the many steps taken by an already embattled company to alienate and cut off its customers when it can ill-afford to.


The only way customers can fight back is not to buy their products. Perhaps Palm thinks that since they own the platform they can also own the customers.


RE: Palm says article is wrong
Ed @ 3/21/2002 2:04:22 PM #
Details on the program are now available from Palm:
www.palminfocenter.com/view_Story.asp?ID=3187

---
News Editor

m515 + enhanced cradle =SUDS

I.M. Anonymous @ 3/18/2002 11:23:24 PM #
took 2 days. 'nuff said. POS. it's clie time.


[ No Subject ]

PIC mobile user @ 3/19/2002 7:00:00 AM #
Why does it take 1 yr to advise the public of this? I have been thru 5 replacements of my m505 and 3 cradles.
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