Comments on: Developers Address Tungsten T3 Quirks

Two developers have released applications that address a few bugs and quirks with the palmOne Tungsten T3 handheld. The apps fix an unconfirmed processor speed bug that causes the T3 to run slightly slower than it should, beating palmOne to the punch with an unofficial fix.
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are you reading this, palmOne?

gbbles @ 10/30/2003 12:44:43 PM #
i hope an official fix will be out soon. many thanks to the vigilance of some of our developers out there. kudos to you!
RE: are you reading this, palmOne?
jca666us @ 10/30/2003 2:05:10 PM #
Forget the underclocking bug...and the SD Card issue...

PalmOne needs to take a better look at QC.

I've traded in three different T3's

#1 fried my SD card

#2 had a broken slider

#3 has a dim yellow display

UGH!!!! If #4's a lemon, I'll wait for the zodiac to be released.

RE: are you reading this, palmOne?
JonathanChoo @ 10/31/2003 9:30:17 AM #
so far no problem with mine. i have been betatesting lightspeed for 2 weeks and knew about this problem (it runs at 330Mhz). But I guess it just depends. Just like any products there would be bugs to be ironed out like the original T610 was full of bugs as was my NR70V which loves to corrupt my memorysticks.

Psion 5 -> Palm Vx -> Palm m505 -> Sony N770C -> Sony T625C -> Sony NR70V -> Toshiba e310 -> Palm Tungsten T -> HP h2210 -> Palm Tungsten T3

Motorola StarTAC -> Ericsson T28m -> Ericsson T39m -> Ericsson T68m -> Ericsson T610

Where's the "Don't turn my SD card into a McNugget" Fix?

Gekko @ 10/30/2003 12:48:30 PM #

RE: Where's the
Altema @ 10/30/2003 1:01:25 PM #
That option is under prefs, card info, then pick light medium or dark.

Underclocking intentional?

Altema @ 10/30/2003 1:05:39 PM #
Wasn't the T3 underclocking intentional to extend battery life? Thought I read a thread somewhere on the subject...

RE: Underclocking intentional?
Altema @ 10/30/2003 1:07:38 PM #
Come to think of it, my T1 and M515 also benchmarked their fastest times immediately after a reset. I'll have to check this app out, but will keep an eye on battery life.

RE: Underclocking intentional?
Altema @ 10/30/2003 1:19:40 PM #
Looks like this particular slowdown on the T3 is NOT intentional. The app author goes pretty deep in the readme file... worth reading even if you don't plan on using the T3 optimizer.

This is not underclocking
Patrick @ 10/30/2003 5:33:11 PM #
The CPU is still running at full speed, it is simply being given a bazillion bogus interrupts to deal with, making it appear externally that it has slowed down.

RE: Underclocking intentional?
Ronin @ 10/30/2003 6:48:30 PM #
If I understand this issue correctly, I think the fix improves battery life.

As I understand it the interrupts being generated are constant once they start thus the CPU is constantly working instead of slowing down when you are not actually doing anything with the PDA. The constant CPU activity reduces battery life.

In the Spirit of Umoja,

RE: Underclocking intentional?
Edward Green @ 10/30/2003 6:56:51 PM #
The Treo 600 slows down too. A reset can add 10% to benchmark scores.

Edward Green
RE: Underclocking intentional?
Altema @ 10/30/2003 10:04:03 PM #
"The constant CPU activity reduces battery life."

That would be logical, and seems to be shown in the battery life after the optimizer is installed. I've had two hours of runtime including email and web surfing with the keyboard driver active, and it's still at 74%. I take care of my batteries and usually get a bit better than average life, but this is appears to be a good improvement.

That's more like it :)

Service Pack

flevy @ 10/30/2003 2:37:55 PM #
It looks like there is enough problems here for Palm to issue a MS-like service pack before quality issues undermine sales.

Sales have been undermined
Patrick @ 10/30/2003 5:17:22 PM #
I can confirm unequivocally that these bugs have undermined sales in at least one small way: I had originally intended to replace my T1 with a T3 but not anymore.

I can accept bugs in new products, that is not the issue. You would be hard pressed to name very many (or any?) leading edge products like this with no bugs. For me, the telling issue is that there is, and it seems never will be, any offical acknowledgement of the T3 issues by Palm. All the information the general public has is through third parties. That is unacceptable, at least to this potential buyer.

RE: Service Pack
mikecane @ 10/30/2003 6:04:23 PM #
I'm waiting to buy a T3 as well. Won't touch it until palmOne address the Frying SD Card issue.

Are you listening, Bradley, et al?

RE: Service Pack
Altema @ 10/30/2003 10:12:13 PM #
"That is unacceptable, at least to this potential buyer."

Have to agree. The only major issue for me was having to keep a 128MB card in my wallet for backups until the issue is formally resolved (which this patch does NOT fix, BTW). But having a problem with a bleeding edge device is nothing compared to the perception of turning your back on the users.

RE: Service Pack - Backups to Card OK?
nzjss @ 11/3/2003 2:05:39 AM #
If your Backups to Card are OK then your T3 is OK - with the SD problem (old T|T files in Ram?) it fails every time.

Don't forget the lingering, *VERY* annoying voice memo bug!

hkklife @ 10/30/2003 2:40:29 PM #
I'm on my 2nd T|T2 now after having 2 T|T1s. All units have exhibited the intermittent lockup/freezing/inability to record voice memos. The problem seems to be exacerbated when trying to record directly to the SD card instead of to internal memory.

I've corresponded with several other users experiencing similar problems and we all feel it's somehow tied into Aeroplayer/Real/Pocket Tunes when they access the sound hardware, but usually solved with a reset. I used to think Aeroplayer's background playback was the culprit but I still have to reset my T2 after every mp3 playback to ensure I can record a voice memo.

Just this morning, I tried to record a long-winded reading of some very important information and missed all of it! I double checked that I was recording to ram instead of my Sandisk SD but I forgot to reset my T2 before hitting record. The screen said "recording" and the LED flashed but nothing was actually captured. I almost throw my T2 down in disgust after being foiled again. Looks like I'm off to buy an Olympus microcassette recorder today...

For the record, that puts two, possibly three problems (voice memo, CPU slowdown, SD corruption)all stemming from sound hardware functions. I'm not even going to begin to get into the TT1/TT2/Z71 audio playback woes from a year ago. Palm had better get their act together PRONTO and start addressing these issues!

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
framecatcher @ 10/30/2003 8:24:54 PM #
Now I know why sometimes I can record voice memo and sometimes I can't!

Also I found that the sound quality for playing back MP3 on my T2 is not so good. At high pitch levels the voices appear to crack. I have been wondering if that's the problem with AeroPlayer's "volume overdrive" function. I don't find the same problem listening to the same songs on Sony NX70V or even my cheap Acer PocketPC. So can't help wondering if that's due to the slower processing capability of the TI chip used on T2.

Too many unknowns ...

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
Altema @ 10/30/2003 9:54:49 PM #
Guys, this thread is for the T3. However, you may be dealing with a third party software problem. I've had two T1's and two T3's (one for me one for the wife), and they have never failed to to record in any circumstance. I did notice some odd behavior back when I had AeroPlayer, but it was not affecting the recording function.

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
hkklife @ 10/31/2003 12:29:53 AM #
Correct me if I'm wrong, but the T3 and the T2 both use v. 1.1 of the voice memo app. I've also spoken to at least one T3 owner who claims to experience the exact same problems as I've had on my T1 and T2.

He was scared to use an SD card to record his voice memos to, so he's had extensive use of recording to main RAM and still has the lock-ups...

If this insanely aggravating little bug had been fixed, I'd have seriously considered getting a T3 but the SD corruption combined with the other two smaller bugs are just too many for comfort.

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
Altema @ 10/31/2003 11:02:52 AM #
The T3 uses Voice Pad version 1.2 with a create date of 8/25/03 and a file size of 127k. Not sure if the new version was just to accomodate the VG, or if they included a bug fix. I'm also not sure what the issue is with the failures on your device, but I certainly would have raised a stink if mine did not work!

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
hkklife @ 10/31/2003 3:41:52 PM #
Altema, here are but a few links to the pertinent recent threads on Brighthand regarding the inability to record voice memos/audio corruptions.

There are many, many more threads on this if you search for them in the T|T forums. It was a big discussion around the time of the T2's release.

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
Altema @ 10/31/2003 9:01:01 PM #
Thanks for the links. I did not pay much attention to the T2 or related info because I was planning on skipping from the T to the T3.

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
Bruno33 @ 11/1/2003 7:02:59 AM #
Real quick on this....if you have a T2 and are having problems recording voice memos.

If you have the Palm issued Security patch update installed, delete it and see if that solves your problem. It did for me.


RE: Don't forget the lingering, *VERY* annoying voice memo bug!
hkklife @ 11/2/2003 11:56:43 AM #
Tried it....symptoms still same as before.

I've got to think it's a caused by Aeroplayer/Real Player accessing the T's audio hardware. The odd thing is that Aerodrome Software's usually responsive technical support is rather silent on the issue, as is Palm. The only way I can be guaranteed to get a stable voice memo recording session is to reset my Palm right before I begin recording and to avoid audio-playing apps/games as much as possible.

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
nzjss @ 11/4/2003 8:30:33 PM #
If it is OK after a Reset then it may be the T3 SlowBug which results from an Audio related fault

See here for more details & the cure:

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
hkklife @ 11/6/2003 10:54:06 AM #
No, I'm referring to the T|T and T|T2, as far as the voice memo lockup bug is concerned. I suppose it may be a bit off topic to be posting here, but I was wondering out loud if any T3 owners were experiencing this issue yet.

It's the one lingering issue I've been experiencing with both T's so far...I'd really like to see the updated Voice Memo app found on the T3 released for the older units, as it appears that the bugs have been squashed (at least for voice memo recording) on the T3.

RE: Don't forget the lingering, *VERY* annoying voice memo bug!
rolandbejj @ 3/10/2004 4:51:14 AM #
Since i first bought my T2,everything is working perfectly except the voice

memo!! when i press RECORD form the side button or from the screen, it doesnt record!! but

it showns on the screen the red dot button as if it is recording , but the seconds which

shows the time recorded stays on zero!! i tried to pause, in fact i tried al the

possibilities, but still doesnt record! the only way i could record again is to RESET the

T2!! after a reset, it records few times , then the problem appears again! So i have to

reset again!! what could be the problem!!?? So Now I did the following: uninstalled, then

reinstalled Realone.I did a hard Reset.But the problem still occur!Sometimes when the

problem is present, I try to change any files category in voice Memo, then if I try to

record , it will work sometime!!This is strange!Could it be a problem in the voice Memo

itself?Can you send me a newer version of Voice Memo by Email?
Note: I happen to be aware now that this problem exist with many users of T2!!!!(note:when

i reset. it deletes the reminders ( the snoozed alarms) !!! is this normal ) Waiting for

your feedback!

Bad PR

acorntree @ 10/30/2003 2:56:28 PM #
If this is how Palm1/PalmSource treats its community then I'm going to think twice about buying one of their products. At the very least they should give the developers credit for finding the problem.

I expect an "official" press release w/i a month. Otherwise the nokia communicator is starting to look very promising.

RE: Bad PR
Admin @ 10/30/2003 3:05:42 PM #
for the record palmone does a great job answering my questions for the most part, however they have been ignoring most of my T3 requests and the issues are mounting.
RE: Bad PR
acorntree @ 10/30/2003 3:16:48 PM #
Thats good to know, but its still fishy when they flat out refuse to comment. I mean at least say they'll look into it. Again, I'm giving them to a month to "look into it." I think its generous considering that someone *else* already found the problem.

Just to be more clear, maybe the current solution to the problem is not perfect. They can say that, but since there are other more fatal issues to deal w/ this is a good tmp solution. Again they should give the develops credit for a quick patch so pple can use their pda at normal speed.

Think about all the money they dump trying to grow a strong community... praise is FREE. Give it where it's due.

RE: Bad PR
BimBoy @ 10/30/2003 3:32:10 PM #
You wouldn't happen to think that they might be opening themselves up to a pricey ownership situation? If they come out and say "Yes, we acknowledge that we fried 25000 500Mb sd cards, due to our shoddy coding." that they are opening themselve up to (no questions asked) replacing all those fried McNuggets (I liked that correllation). I'll bet they are close to releasing a fix, but are not sure how to phrase it so they are no held liable. Either that, or they are waiting to hear back from Corporate if they are going to own the replacement of all those sd cards before commenting. After all, the next question from those effected would be "Are you replacing these cards?".

RE: Bad PR
hkklife @ 10/30/2003 4:29:14 PM #
Question for Ryan/admin:

Do you email Palm saying "Hi this is Ryan from PIC and I have a question" or do you use a personal e-mail addy and act like you're a regular Joe end-user?

I'd be curious to see if they escalate someone like you who could potentially make a bigger stink out of a problem than the average Joe could/would want to.

RE: Bad PR
Patrick @ 10/30/2003 5:27:59 PM #
Also to Ryan/Admin

What I would like the next question you ask of Palm to be is why nothing, absolutely nothing, appears on their web site concerning any of these issues?

RE: Bad PR
twocents @ 10/30/2003 6:01:06 PM #
This whole situation is such a buzz kill. I was sooo ready to buy one. Now I am waiting to see what palm does to address the situation.

Random question: Would palm issue a software fix and then try to correct the hardware on future devices? If so, could anyone speculate, based on time to develop a fix and inventory of existing units, how long it would take for the fixed units to hit the street?

RE: Bad PR
mikecane @ 10/30/2003 6:06:31 PM #
Issues where end-user damage occurs generally goes beyond Customer Service and into the Legal Department. While I would think there are palmOne execs who want to do the Right Thing (if they have yet even uncovered the source of this problem!), there's always some weasel lawyer who puts the kibosh on that sort of thing. The end result? Ill will is generated. And that, I think, costs *more* than any monetary damages that might threaten.

I mean, hell, even if you send people a free 32MB SD card, that'd be *something*. In Japan, top-level execs visit the homes of people who have been damaged (even where, say, a plane has crashed and killed a family member!) and prostate themselves in abject apology. Far fewer lawsuits. People understand that These Things Happen and appreciate contrition.

What they *don't* appreciate, palmOne Legal Department, is silence and stonewalling!

RE: Bad PR
Admin @ 10/30/2003 6:57:18 PM #
if I ask palm a question it is on the behalf of PalmInfocenter. No idea why they don't acknowledge anything on their support pages, you'd have to ask them. The support personnel seem to be quite familiar with it.

Legal issues are probably one factor keeping this situation under wraps. It's one thing to say that they may replace SD cards, but what about all the damage done to people's data? How do you put a price on that?

RE: Bad PR - Just a Thought
maven @ 10/30/2003 10:04:45 PM #
Another issue for Palm/PalmOne is the merger/spinoff which just completed. Due to the regulations involved during a merger, companies are required to enter a "quiet period" where news is censored.

This may (or may not) be a possible reason for Palm's lack of response lately.

RE: Bad PR
hkklife @ 10/30/2003 11:16:42 PM #
This just hit me......I've posted both here and on Brighthand (as have others) about seemingly low inventory levels of the T|T3 in certain areas of the country.

The following is an outlandish, but still within the realm of possibility:

What *IF* Palm's trying to retool/fix things on the fly and is going to release a "fixed" T3 in the next month or two that is identical in every way to the current one OTHER than:

1. Having the bug(s) squashed (at least the SD one, which seems more deadly and hardware-related than the patchable CPU/voice memo ones)
2. Having the new PalmOne logo instead of the old classic blue Palm logo. It may have revised box artwork as well.

Palm would then issue a statement at the same time the refreshed T3 is announced and offer either a trade-in/swap for all of the existing T3s (for a small fee) or a downloadable/flashable update for those that don't want to send their T3s in....with a free copy of SimCity thrown in to placate everyone ;-)

RE: Bad PR
mikecane @ 10/31/2003 10:18:32 AM #
With all computers, losing data is akin to Caveat Emptor: It's *your* risk, buddy. Sad but true.

Another set of reasons why palmOne might be silent:

1) It might not be their legal liability

2) It might be a bug from PalmSource

3) It might be a faulty component from a supplier

4) It might be faulty assembly at the plant

If it's any of these, palmOne would have to negotiate with any one of those for reparations to their (palmOne's) customers.

In instances such as these, it's *good* to have a Legal Department.

RE: Bad PR
Altema @ 10/31/2003 11:08:22 AM #
"a downloadable/flashable update for those that don't want to send their T3s in....with a free copy of SimCity thrown in to placate everyone ;-)"

Yeah! This gets MY vote. I'd be keeping mine, as it has been great in every other way, but I'd sure like an OS5 version of SimCity.

RE: Bad PR
cbowers @ 10/31/2003 2:07:51 PM #
"Issues where end-user damage occurs generally goes beyond Customer Service and into the Legal Department."

Hasn't PalmONe heard of a *beta program*? This kind of thing could be stopped with an effective external beta program, of real world users, in real world situations. Moreover they're bound by NDA, problems, while being fixed, don't wreak havok with your company image.

Cra*p like this is the last thing I need when I'm pitching to enterprises for a PDA project, when they're wavering on the PPC/PalmOS fence.

It's hard enough with the hardware differences compared to HP at the moment.

RE: Bad PR
hkklife @ 10/31/2003 2:30:35 PM #
The old-timers here will, of course, recall that SimCity was the token offering made to placate everyone over the "false advertising" stink raised by the m130's 12-bit color depth a year and a half or so ago...

The Lexus Way
Gekko @ 11/1/2003 12:01:35 PM #

“The Lexus LS400 was a phenomenal success for the first four or five months,” Clements says. “One of the articles said that the Lexus had gone ‘from a question mark to a benchmark.’ That helped dispel the notion that the Japanese couldn’t build a genuine luxury car and luxury channel. But then we ran into a quality problem – our first recall. At that time the people here elected to do something that no one else had ever done before. They had a massive recall, went out and picked up every customer’s car, made the repair, washed every car and then gave every owner a gift. Nobody had ever done that before – taken a recall and turned it into an opportunity to build customer loyalty. And what it did was give our dealers a level of authenticity – it showed that we were for real, that we meant it when we said we are all about a superb customer experience. So out of that initial adversity, we were very fortunate.”

RE: The Lexus Way
The Ugly Truth @ 11/1/2003 12:12:09 PM #
Great idea - Palm going back to providing great customer service like they used to in the late 1990s. Only problem is they can't afford to provide great customer service any more.

Pretend they are going to do the right thing and stop shipping the Tł, pay for every crispy SD card and send users fresh, fixed units. How much do you think this would cost? Factor in loss of new sales, cost of store returns, bad PR from a recall (if spun negatively by reporters), hardware costs (new Tł + SD cards), and shipping (both ways). Each return could easily cost $200 - $300. How many Tł have been sold so far and how many are sitting in stores right now?

Then factor in the biggest threat: the inevitable lawsuits. What are the odds that there is going to be another class action suit filed over this? Suddenly the recall goes from costing a few million to potentially killing the company. Palm's lawyers are rightfully preparing how to handle responding to problems while operating in such a litigious environment.

Sometimes the truth just isn't pretty™

RE: Bad PR
mikecane @ 11/1/2003 1:40:40 PM #
>>>Palm's lawyers are rightfully preparing how to handle responding to problems while operating in such a litigious environment.

Or they are busy drafting the potential lawsuit against the true culprit (assembly, component manufacturer, etc).

Palm's quality control problems
The Ugly Truth @ 11/1/2003 1:58:52 PM #
Or they are busy drafting the potential lawsuit against the true culprit (assembly, component manufacturer, etc).

Face it, Palm's quality has nose-dived since they moved production to China, Hungary, etc. Yes, we know why they did it, but this has come back to haunt them. Bring production back to the USA, or at least get a better manufacturer. I've been waiting to buy a Treo 600, but now after reading about a number of quality control issues users have had with the Mexico-made Treos (see the discussion area at Treocentral for a incredibly active group the makes PIC look like a morgue - I'm not sure I'll bite until everything's fixed. I'll take a second look at Samsung, but the Treo is a much nicer design.

Sometimes the truth just isn't pretty™

RE: Bad PR - not noticed on the street?
nzjss @ 11/2/2003 6:17:13 PM #
There does not seem to be a hardware quality problem with the T3 especially from the new custom built factory in China - rather the problem is getting through to hard core Palm-a-holics (like myself) that the T3 is not the same as your old Palm - you cant just pop in your SD card from the old device & hit Restore etc.

We all know that men only read the instructions after there is a problem (and some not even then!)so Palm should have designed their install CD to bring up all new facts before allowing any new T3 to HotSync to an existing user name - even to the point of automatically renaming all existing Palm user data directories to allow the T3 to get a clean install on the 1st HotSync.

These T3 problems have been made by a Palm US project manager not putting enough thought into the initial setup design and another US Palm OS designer who let the T3 SlowBug stay in his/her teams code.

I have had problems as an early buyer of every Palm OS device from both Sony & Palm. When you look at the Palm device update software page nearly all Palm devices have some sort of FileManager update listed - but the recent ones are disguised by different naming.

I just wish Palm would hurry up and get the T3 software update out now!

As for the Bad PR? I have met only 1 shop owner that has noticed any noise on the internet about T3 problems and it has not slowed his sales. Four other stores near my work with T3's on their shelves had no idea there were any issues with the T3 and the average Joe buying one is simillarly ignorant.

Quirks? QUIRKS?

Strider_mt2k @ 10/30/2003 3:20:25 PM #
Someone is being very kind.

This is the kind of stuff that made me buy and love a Clie'.

Way to handle your flagship product, Palmone.

Opinions on quality
Boogaboo @ 10/30/2003 5:04:44 PM #
I am currently assessing different models to upgrade to, and wondered if there was a general consensus as to palmOne vs Sony vs Handspring quality. Are there references to any subjective or objective comparisons?


RE: Quirks? QUIRKS?
Strider_mt2k @ 10/30/2003 6:30:27 PM #
My m125 and m130 each failed in less than a year.
Each nicely out of the warranty period.

When I bought my PEG-SJ33, I decided I would try another company, and it turned out to be Sony.
It's only been since the spring that I've had my SJ33, but so far it's been a solid performer.
(Considering it's "old school")

When it comes time to buy an OS 5 or 6 machine, we'll have to see, but for now I'm REALLY glad I made the switch.

RE: Quirks? QUIRKS?
mikecane @ 10/30/2003 6:45:22 PM #
My Palm III lasted just fine until I bent over to pet a cat on the sidewalk and the III dived to the concrete and its screen committed suicide on me!

RE: Quirks? QUIRKS?
maven @ 10/30/2003 10:11:42 PM #
My first PDa- a PalmPilot Professional, still works to this day.

My Second PDA- A Handspring Visor, is also working for the person I gave it to.

My third PDA- A Handspring Prism, started having problems with stylus/touchscreen recognition after 6 months. Of course, it was an early prototype, so I can't really call that a quality issue.

My fourth PDA- A Sony Clie was just fine until one day my 3-yr old walks into my office, and says "Look daddy! I gave your 'puter a bath, and it's all clean now!" What could I say to that? (I cried later)

Overall, I've been happy with my devices, and I intended to buy a T3 this month, but now I will wait until I hear something conclusive on the SD card issue.

RE: Quirks? QUIRKS?
Altema @ 10/30/2003 10:19:07 PM #
LOL, I've still got my IIIe in the drawer... with a shattered screen!

Just as well... it had a quirk of crashing when loading MP3 software ;)

RE: Quirks? QUIRKS?
rcartwright @ 10/31/2003 2:29:50 PM #
I have a Palm III and VIIx that works just fine. I also have a Palm m515 that works well too, So far, I have had no sign of problems.

Life is a great adventure or nothing.
RE: Quirks? QUIRKS?
Strider_mt2k @ 11/1/2003 6:39:48 AM #
BTW, my original PalmPilotPro is still kicking to this day.
It has changed hands so may times that I've lost track of it.

That was Zen, this is now?

PalmOne Acknowledge SD Card Problem

just_little_me @ 10/30/2003 5:07:05 PM #
And their response is "don't use SD cards!". This was recently posted to


I sent an email to PalmOne Australia on the SD card issue, directly asking them whether Palm recommended I don't use my SD cards until this issue is resolved. This is their response:

"With regard to your recent email, palmOne is currently aware of this issue and we have escalated this case to our US engineers. Once we have a suitable resolution, we will update you again.

In the meantime, we advise you not to insert any SD card into the slot till the patch file is released. You may want to check on our website at regularly for any updates."

Warmest Regards,
Sharifah (Ms)
palmOne Technical Support Asia Pacific Region


Straight from the horses mouth...


RE: PalmOne Acknowledge SD Card Problem
mikecane @ 10/30/2003 6:11:28 PM #
What? Of course you can insert an SD card into that slot!

You just need my new, patented, and Not Too Expensive, "SD Condom"(TM)!

Send $9.99 to: palmOne Hates You, POB 666, Hell Freezes Over, Wisconsin, 0000-000.

Act now and get a **free** "True Palmists Don't *Need* External Storage" button that you can wear to delight your friends!

RE: PalmOne Acknowledge SD Card Problem
gavinfabl @ 10/30/2003 6:24:48 PM #
Dont insert a SD card!!!!

If you dont use an SD card you cant use all the features of the T3.

Zlauncher 3.62b, Tungsten TT3.

RE: PalmOne Acknowledge SD Card Problem
mikecane @ 10/30/2003 6:43:17 PM #
The answer, my friend, is my patent-pending "SD Condom"!

Hell, not only can you then insert an SD card into your T3 without worry, you can also put it inside a PPC and not worry about getting any unsightly lesions!!

Buy now for just $9.95 -- oh, and $4.95 postage and handling!

The price goes up once palmOne solves this problem, so act now!

RE: PalmOne Acknowledge SD Card Problem
Altema @ 10/30/2003 10:23:39 PM #
Oh! Oh! I'll take three, no, make that four! Lemmie check my Palm again after using the card from my HP. Aw nuts, it's telling me I have to reset to rotate the screen now...

RE: PalmOne Acknowledge SD Card Problem
nzjss @ 10/31/2003 7:00:53 PM #
Well at least the warm Ms Sharifah is giving more feedback now than 8 October when I got this reply:

SD Card Issue
Palm engineering is currently investigating the issue. In the meantime,
kindly supply us the serial number of the SD Card.

Warmest Regards,
Palm Technical Support Asia Pacific Region

I would like to say that since my friendly retailer (Portables Plus here in Wellington NZ) has replaced 2 SD cards and now given me a SimpleTech (Panasonic) SD256 card I have had 2 weeks of T3ing without card problems including using BackupBuddy VFS except I wont say it as it may bring bad luck...

The path to problem free card usage has been many hard resets and installing software in small doses with resets and backup tests between each installation
Things went better when AvantGo was left off even though the T3 was fast enough (with T3 Optimiser) to let avantGo pages snap onto the screen instead of the T1 dribble.

Voice Memo v1.2 is working fine after playing MP3 on Pocket Tunes

I phoned Palm Technical Support Asia Pacific Region about my T3 Slowdown yesterday and the tech had never heard of it and went away to discuss it with his boss who also claimed no knowledge yet I had filled in the PalmUS support complaint on that topic a week ago and the US has not passed any info to the rest of the world

RE: PalmOne Acknowledge SD Card Problem
pdouglas12 @ 11/1/2003 9:40:56 AM #
Wait a minute! Does it occur to anyone else that the hold-up on the SD Wi-Fi card may also be related to the SD bug? No wonder San Disk has been promising the 802.11 card to us for over a year, without delivering. I wonder if they all know/knew and released the T3 anyway, while they worked the problem.

SUDS Anybody?

Konstantin @ 10/30/2003 6:59:14 PM #
Yeah, seems every one have calmed down and forgot the m505 SUDS issues.

RE: SUDS Anybody?
just_little_me @ 10/30/2003 8:26:31 PM #
What the hell has SUDS to do with this?? SUDS is old news and was solved ages ago. Get on with life dude.


RE: SUDS Anybody?
Strider_mt2k @ 10/31/2003 9:55:02 AM #
Yes, by all means forget Palm's track record.

No sir, remember it, and remember it well.

Hints of a fix soon

Altema @ 10/30/2003 11:10:42 PM #
Have heard some chatter about a fix almost ready from palmOne themselves... just waiting to make sure everything works properly before releasing to the public.

RE: Hints of a fix soon
Torael_7 @ 10/30/2003 11:44:22 PM #
This is good news. Occur to anyone that maybe they're making sure to thoroughly test their fix before announcing it, just to make *sure* that it causes no other errors? Could explain it...

What Happened During Beta Testing???

ozz @ 10/31/2003 12:07:12 AM #
What I cannot comprehend is why in the heck didn't these problems surface and get corrected during beta testing? How could such major issues as SD corruption, CPU slowdown and voice memo crashes be totally overlooked during beta testing. I can't believe these problems didn't occur during the testing phase and then all of a sudden, when they released the final product....WHAM....these problems show up. What is going on here?? Who is in charge of beta testing and when are they going to get fired over this?
RE: What Happened During Beta Testing???
ganoe @ 10/31/2003 6:43:55 AM #
There isn't a consumer OS out there that is 100% bug free. What often happens is that when you fix one bug it causes another or others to appear more frequently, and/or sometimes the fix just introduces more bugs.

Not that this is a good excuse or anything, but that is often what happens.

RE: What Happened During Beta Testing???
Bostonnerd @ 10/31/2003 7:08:25 AM #
This bug should have been caught long before Beta. By the time a product reaches Beta, any and all issues relating to data integrity/coruption should have been caught long before in DVT and/or QA. Palm has had SD card support for a while now. As such, their DVT and QA test plans should have had robust and detailed IO test specifications to cover this area of qualification. While customers expect possible problems during Beta, they do not expect, nor should they be exposed to, any type of data corruption. BTW...I've been writng, designing and debugging operating systems for the last 30 years, so I have just a little experiance in this area.
RE: What Happened During Beta Testing???
ozz @ 10/31/2003 9:48:23 AM #
Whether these problems were detected during beta or before, they should have been caught, none the less. This is like doing a test drive of a new car right off the assembly line and finding the transmission missing! Oops! There is a very serious QC issue here. I think the president should appoint an independent council to investigate!
RE: What Happened During Beta... Testing???
Strider_mt2k @ 10/31/2003 9:57:04 AM #
Look, they talked to "Doug" the QC guy, and he says whenever he picked up the prototype on the way to the bathroom it worked just fine for him.
Other than that, when the janitor borrowed it, he said it was okay too.
So lay off Palm, they have more VPs to hire now to correct things.

RE: What Happened During Beta Testing???
mikecane @ 10/31/2003 10:23:47 AM #
Stuff like this always make me want to shout (for the umpteenth time!): "Don't you guys USE your own product?!!?"

(Don't get me started... 32K Memos with a Clipboard that *still* craps out with a buffer measured in *characters*! Such thinking! Someone must be flogged!)

RE: What Happened During Beta Testing???
LiveFaith @ 10/31/2003 11:05:22 AM #
I thot the 32k memo & clipboard were upgraded on the T3? Still, since the IIIe this goofiness should have been addressed.

Pat Horne;
RE: What Happened During Beta Testing???
mikecane @ 11/1/2003 1:36:54 PM #
Memos are now 32K max. But the Clipboard still has a laughably small buffer! *NO* Clipboard size improvement. Go figure...

What about the IR bug ??

Solo @ 10/31/2003 10:11:37 AM #
With the T3, IR usage wich have been without a quirk with all my previous Palm models, suddenly becomes very capricious.

On my laptop (A Toshiba Satellite running XP Pro) I've been able to connect via IR only one time over 30 tries ( I guess the planet alignement and the moon phase was favorable that time). If I try with my T|T, I connect every single time.

With XP, if the OS doesn't "see" the other port, it's impossible to transfer files (one way or another). After a couple of post on the Forum Discussion board, everybody seems to have more or less problems doing their IR syncing

I really enjoyed the possibility of exchanging files between my Palm and my computer quickly without hotsyncing, now it's almost impossible. I thought new versions of OS / Hardware were supposed to simplify things, not complicated them.

- Solo

RE: What about the IR bug ??
mikecane @ 10/31/2003 10:38:31 AM #
Hardware flaw or software bug? Any clues?

RE: What about the IR bug ??
Dennizlerim @ 10/31/2003 11:55:41 AM #
I notices that one, too...
Didn't really think about it, but now that you metion it....
I've got a sd-slot in my laptop, so that probably kept me from thinking......


RE: What about the IR bug ?? - try a hard reset?
nzjss @ 10/31/2003 7:22:22 PM #
When I purchased my T3 on October 6 I made the mistake of pulling the SD card from my T|T (T1) and using BackupBuddy Restore to load everything to the T3 - big mistake! Everything had problems from SMS/Bluetooth loosing messages to the IR playing up and of cource that SanDisk SD256 card was promptly fried.

My t3 seems to be working smoothly after many hard resets and loading all software fresh and re-entering reg keys etc. (after a nightmare 20 days of resets & data loss)

I know that Palm Support always annoys me by saying "do a hard reset" but give it a go and check the IR before loading any software & data.

To stop HotSync putting problem files back on your T3 ram go to your HotSync Owner named folder and copy the Backup Directory somewhere else such as to your Archive directory.

After your T3 is tested to be still behaving - load the T3 update files first such as T3 Optimiser, ATPhoneDriver.prc, ATPhoneDriver_enUS.prc, AppSlipRotate.prc, StatusBarLib.prc and I load my Graffiti 1 files: Graffiti Library.prc & Graffiti Library_enUS.prc (or your own language versions)

Now load your Palm new version software (WebPro+Doc2Go+Kinoma etc)leaving all the old versions wasting space in ROM + load your 3rd party software.

Good Luck

RE: What about the IR bug ??
Altema @ 10/31/2003 9:10:09 PM #
I thought about reloading from the card, but the new Palm desktop that comes with the T3 attempts to sort out incompatible files, so I chose that route instead. The only thing that did not go smoothly for me was the corrupted icon for Avantgo, which made LauncherX crash. Moving the saved prefs file to the card, launching LauncherX, then copying the prefs file back to RAM took care of it. Another problem file was the slot driver from the T1, but this had no effect on the card issue.

RE: What about the IR bug ??
Solo @ 11/1/2003 2:09:44 PM #
Mike, I guess it's hardware, but I cross my fingers that it could be solved by software (if they work on it...)

I dunno how that topic deviated into a "clean install thing". I did a clean install, and i hard resetted before doing the fresh install, and I have a SD card reader incorporated into my laptop. All my SD cards are Panasonic, so no problem with the SD card bug.

Don't get me wrong, the T3 is an incredible piece of hardware, well in advance of the T1 I owned since last year. But someone should explain to me why 3 ESSENTIALS FEATURES are not included with the T3.

1. BToggle Pro - I use a lot of Bluetooth with my phone (Siemens S56, way better than the crappy SE T68i, at least in North America). You can increase your battery life by at least 20 % without ever knowing about it. 10 seconds to configure it, a must if you use Bluetooth.

2. A underclocking utility.- There's 2 utilities that does that on the market now. I understand they don't want to overclock the T3, but why not let us underclock selectively wich app we prefer ? For my part, except for AvantGo / Web Pro, AcidImage, MMPLayer and Mapopolis, I can underclock all of the other apps. PTunes can play almost twice as long underclocked without any noticable difference.

3. Clip Pro, you mentionned it before, we need at least 64k copying possibility.

So figure around an extra $40 to have the T3 like it should have been in the box.

- Solo

RE: What about Avant Go?
nzjss @ 11/2/2003 6:49:01 PM #
I thought that AvantGo is listed as Not compatable with the T3 - is that correct?

My T3 is more stable (but not perfect) with Avant Go removed.

MobileVoodoo makes Power48

PFloyd @ 10/31/2003 3:31:47 PM #
I think it's worth noting that mobilevoodoo makes the very cool Power48 calculator emulator. I hope one of you new T3 owners will try this out.

Sony...watching, waiting they will strike!

31palms @ 10/31/2003 7:35:48 PM #
I love my palm. I would never consider using a smocket pc. But this worries me. Palm can't afford slip up's like this. IMHO Sony will purchase Palmsource and pickup palmone and call it a day. Palm could use the money for R&D and marketing. Would I like it? Probably not. The thought bothers me, but it might be the only way "palm" survives. And I'm doing the doom and gloom for palm thing, but in the long run I don't see them with staying power. Just my 2 and half cents.

"I picked the wrong week to quit sniffing glue!" Airplane

RE: Sony...watching, waiting they will strike!
Strider_mt2k @ 11/1/2003 6:48:24 AM #
Not just Sony, EVERYONE who makes handhelds now.

PDAs aren't some little quirky thing anymore, they are real, and big biz.

Palmone is giving an excellent impression of the wounded water buffalo.
Of course the predators and scavengers are watching.

RE: Sony...watching, waiting they will strike!
31palms @ 11/1/2003 1:11:45 PM #
Agreed. The thought of Bill Gate$ watching from remond and telling himself that all he has to do is wait sicknens me. Palm really needs to handle this.

"I picked the wrong week to quit sniffing glue!" Airplane
RE: Sony...watching, waiting they will strike!
The Ugly Truth @ 11/1/2003 1:34:39 PM #
Palmone is giving an excellent impression of the wounded water buffalo.
Of course the predators and scavengers are watching.

Thanks to you, I now can't get the image of a lumbering, bleeding buffalo stumbling around on the plains. Very dramatic. That Water Buffalo's wounds appear to be self-inflicted. Sabotage? Or Stupidity? The PDA Coroner may know.

How will the water buffalo survive? Sony to the rescue.

Sometimes the truth just isn't pretty™

RE: Sony...watching, waiting they will strike!
Strider_mt2k @ 11/1/2003 5:45:35 PM #
I didn't mean to turn this into Mutual of Omaha's Wild Kingdom.


RE: Sony...watching, waiting they will strike!
The Ugly Truth @ 11/1/2003 5:54:23 PM #
pa1mOne is deader than Mutual of Omaha's Wild Kingdom's Marlin Perkins.

Marlin Perkins R.I.P.
1905 - 1986

(but still listed as a Vice President at Palm)

Sometimes the truth just isn't pretty™

Has anyone had a problem with the T3 Photo v1.1.0.20

nzjss @ 10/31/2003 7:51:11 PM #
Every time I hotSync the Photo conduit messes up most photos on the T3 Ram saying the photo is nolonger there when I can see it (there are frequently several copies) in RAM using ZLauncher or McFile.

With the Photo conduit set to Do Nothing there is no more problem I wait?

newk731 @ 11/1/2003 11:43:49 AM #
I must say I was looking forward to getting a T3 this weekend until I saw this article. If palmone is about to release an updated version, I don't want to be stuck with the "old" T3. I noticed that the palmone store started a promotion for a free 32 mb card with the t3. Might it seem reasonable that an update would come right after the promotional ends (tomorrow)?

Has anyone written palmone asking for a time frame? I sure hope that this update (if it exists) is coming really soon...

God said, "Let there be the greatest enhancement to Mobile Productivity" and there was PalmOne.

RE: I wait?
The Ugly Truth @ 11/1/2003 4:15:53 PM #
Do you really think anyone here is buying a Tł until Palm officially announces the cause of the Barbecued SD Cards and is offering a fix?

How many people here would still recommend a Tł to a family member? Word of mouth is going to hurt Palm for a long time, even after this is resolved.

Sometimes the truth just isn't pretty™

RE: I wait?
Strider_mt2k @ 11/1/2003 5:47:45 PM #
What's the 32MB card for, an appetizer?

RE: I wait?
The Ugly Truth @ 11/1/2003 6:17:39 PM #
What's the 32MB card for, an appetizer?

Makes a nice, light snack.

Sometimes the truth just isn't pretty™

RE: I wait?
newk731 @ 11/1/2003 10:19:31 PM #
A piece of bait to empty the shelves of remaining T3's before the update? That's waht I'm wondering...

God said, "Let there be the greatest enhancement to Mobile Productivity" and there was PalmOne.
RE: I wait? - buy the T3 now & find the Readme file
nzjss @ 11/1/2003 10:22:02 PM #
My T3 has damaged 2 Sandisk SD256 cards used in my T|T
until I discovered this file hidden in the English/Helpnote/ directory of my International T3 CD:

Palm(TM) Tungsten(TM) T3 Handheld
Readme File
July 2, 2003
Congratulations on your purchase of Palm Tungsten T3.
This Readme file contains important information about your Palm Tungsten T3 handheld and Palm Desktop software v4.1, including troubleshooting and compatibility issues for this release.

> One of the items listed is:

Some applications that you may have installed in RAM are built into the ROM of your Tungsten T3. Examples include:Palm Photos, VersaMail, Phone Link, Dialer, SMS, DataViz Documents To Go, RealOne Mobile Player and Kinoma Player.
To avoid duplicate applications, and to ensure you are
using the latest versions, it is recommended you create
a new user profile, or delete these applications from your existing user profile before upgrading to Tungsten T3.


1/ I am annoyed it was so well hidden and the question "Are you upgrading from an existing Palm" should be built in to the install CD bringing these facts up before installing and doing that 1st T3 HotSync.

2/ As I have many 3rd party software programs registered to my HotSync ID I kept the same name but removed all trace of the T|T desktop and backup files (renamed the Palm data directories and deleted all Registry entries )

3/ The a68K file for SlotDrvrPnpsApp from the T|T is put on the T3 when doing an initial install of backed-up T|T files - does this cause a problem with the card?

4/ The long story is after a clean T3 install and a SimpleTech (Panasonic) SD256 card I have had NO card problems even using BackUpBuddy VFS v2.04 for sheduled backup. (with the same T3)

I have not heard of any "First Palm" T3 buyers having any issues with Cards (just the Slowdown) and they are selling well at all the palm resellers in my area with zero warranty replacements reported. (unlike the local Sony shop)

Not so ugly here in NZ

RE: I wait?
nzjss @ 11/1/2003 11:04:51 PM #
"What's the 32MB card for, an appetizer?"

1/ Palm is selling the T3 at the same price as other resellers so Palm has plenty of margin to fit in a sweetener

2/ Who uses 32meg cards these days? Palm are probably clearing them out as 256Mb is todays standard card.

Support your local reseller

RE: I wait?
solb1 @ 11/2/2003 1:29:32 AM #
I had my suspicions about the SlotDrvrPnpsApp file as well. Mine was installed, I suspect, when I installed the File Manager update (SD-related) on my m515.

One possibly-silly question: is the file still there on your T3?

Also, have you tested heavy read-writes on any Sandisk cards thereafter?


RE: I wait?
nzjss @ 11/2/2003 1:45:18 AM #
is the file still there on your T3?
= Yes with a different creation date

Also, have you tested heavy read-writes on any Sandisk cards thereafter?
= Not SanDisk as I am now using Panasonic SD256 - have cleared the BackupBuddy VFS "Backup" directory and had it do a complete backup of all 400 files in Ram (about 25Mb) to the Panasonic card with no problem

+ have copied the "Tungsten T3 Handbook" pdf (4.7Mb from Ram to card & back) plus reads from card OK

Another issue with my (now dead) SanDisk SD256 cards was the formatting - one was Fat32 and the other RAW (ex Camera)- Any SD cards used in the T3 should be Fat16 and formatted in your T3 first.


RE: I wait?
solb1 @ 11/2/2003 9:59:20 AM #
nzjss: Thanks a bunch for the heads-up.

I've been using a Kingston 128 Mb from Japan, another one from Taiwan, and a Sandisk 32Mb also from Taiwan... all three used on an M515.

Would you suggest that I back-up all of them using an SD-card reader before formatting them again on a new T3?

Thanks again mate!

RE: I wait? - NO!
nzjss @ 11/2/2003 6:08:40 PM #
I recommend any cards used in a T3 have the data copied to PC and be formatted in the T3 (+ be careful what data is copied back)

Regarding SanDisk I have an old San Disk MMC64Mb that works fine in the T3 after formatting

RE: I wait?
WiG @ 11/3/2003 9:52:32 AM #
T1's SlotDrvrPnpsApp should not end up in T3, even if you use the same Hotsync username. By default, the file is not backed up to your PC during hotsync.

RE: I wait?
nzjss @ 11/3/2003 2:14:58 PM #
And who relies on Palms HotSync backup when you have 20~30Mb of software & data on your T3?
RE: I wait?
jdh @ 11/3/2003 3:51:19 PM #
Files that were in ROM on previous devices would be very unlikely to come across, since they are never backed up. However, if a patch was released that replaced one of these files, there is a possibility that it could be in the backup directory and thereby restored to another Palm device.

Mind you, this doesn't rule out third-party software from trying to be "helpful" by providing a SlotDriver file... In my case, the Veo Photo Traveller software was supplying a SlotDriverSDIO file that seemed to be the culprit. I fried two SD cards before finding and thwacking this particular file.

Since doing that, I have had NO SD card problems in my T3. Further, my wife's T3, which was brand new (and therefore not restored from any previous configuration), has also had no problems. I have actually run extensive stress tests on both devices, copying 50Mb files back and forth, and all of my cards remain completely functional.

Now, I can't guarantee that this is the same as any else's problem, but it was definitely mine. As always, your mileage may vary.

Extra battery life

Altema @ 11/2/2003 10:45:37 PM #
Now that those 30,000 extra interrupts per second have been quenched, I've seen a marked improvement in battery life. How about 6 hours and 20 minutes before the first low battery warning? That's almost 13 days for the 'average' user... not that there are any 'average' users here on PIC!

Still waiting on the formal fix for the SanDisk SD card issue though. My old 128MB Lexar is my backup card now, onto which a do a full backup twice a day with no problems. The SanDisk fails, so I don't bother. My wife's T3 has the 256MB Lexar which also works fine.

RE: Extra battery life
nzjss @ 11/3/2003 1:53:11 AM #
Are your SD Cards formatted in the T3?
RE: Extra battery life
Altema @ 11/3/2003 11:23:23 AM #
They were formatted on my laptop using a card reader (FAT, not FAT32) except for the 128MB Lexar, which was last formatted in an M505. It was an old card.

RE: Extra battery life
Galaxyhunter1 @ 4/6/2004 11:46:42 AM #
You stated:
Now that those 30,000 extra interrupts per second have been quenched, I've seen a marked improvement in battery life. How about 6 hours and 20 minutes before the first low battery warning? That's almost 13 days for the 'average' user...

What PDA was this on? What do you mean and how do you do the 30,000 extra interrupt improvement?If this is for the T3 then this is the first life distance this long I've seen.

Deciding if I should buy a T3

T3 Underclocking

Frank Wilkinson @ 11/3/2003 4:45:33 AM #
As comments here seem to go to the end of the three pages, rather than the beginning, I have posted my results on trials of the two bug fixes in the Palm OS forum.

Frank Wilkinson U.K.

Where are Patches/Updates???

Galaxyhunter1 @ 4/6/2004 12:25:43 PM #
1) Where can I find new patches and updates for the T3? Or for that matter any Palm?
2) I found this forum today by mistake. What is the tiele of this forum section we are in now so I can get back to messages to read responses?

Deciding if I should buy a T3

T3 Quirks could be shipments of defective palm's

mtnbiker1290 @ 8/3/2004 8:55:58 AM #
I Haven't bought a Palm T3 yet, but I thought I'd say this. I believe that some of the Palm Pilots that you may find at a discount are defective ones. Buying a Palm dirtectly from is much safer, even if it is more expensive.

Tungsten T3

jolo @ 12/5/2005 12:38:55 AM #
I find that the Tungsten T3 is the best PDA that Palm has ever made, loaded with features. BUT unfortunatelly, Palm Inc has been horrific to their customers, as has been their style for the past few years.

Palm Inc, is intentionally limiting usages of SD cards that are 2gbs and higher because they refuse to post an official, already developed by Palm, FAT32 driver. There IS NO limitation on the Tungsten T3, just a limitation in Palm's service and thinking that we should keep bying a new one every six months.

What is particularly bothersome is that Palm has lied to me specifically on their support replies and is lying to the general Tungsten T3 community why the FAT32 is not released.

Read the lying soap opera on their web site about how Palm "Can't test every SD card on the market" and that most of the SD cards are incompatible with the SD standard".

What is ironic about this total lie is that PALM NOW MARKETS A 2GB SECURE DIGITAL CARD !! Yep, the sell up on their web site.

It would take about ten minutes to take their existing FAT32 drivers and release a FAT32 drive on their web site for a quick upgrade.

I just really hope that ACCESS makes deals with other companies that will be innovative and support oriented, just like Palm used to be.
I would love to see the salary and bonues that Palm Inc senior management has rewarded themselves for raping the assests of Palm Inc and Palm Source before this.


get me out of the forums

RE: Tungsten T3
HollyCarlson @ 12/5/2005 7:24:08 PM #
Nice to know someone else out here loves their T3. It's my workhorse and I won't go to any new Palm until there's one better than it.
Only thing I never liked was that Palm didn't come up with an adequate durable hard case. I found one somewhere on line that has been incredibly rugged, compact, and lightweight, and half the price of the Palm case which seemed to be made out of tinfoil over plastic.
As for Palm's service, my experience has been quite good . . . I bought the extended warranty/service contract from Palm and have been very pleased with the assistance I've received on a few occasions including replacement once when Grafiti was no longer being recognized because the screen was worn.
I think getting rid of the T3 was like Volkswagen giving up the Beetle! Bad, bad move.



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