Comments on: QuickLink OCR Pen preview
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RE: pen scanners
TechData who sells to Buy.com, so they should be in stock. I am presently in Israel with
the engineers finalizing the release plans for the Palm Pilot. The update has been through
beta testing, and the data transfer speed is being optimized now, so it should be ready
for download shortly from Wizcom's website (www.wizcomtech.com) under Software
Downloads. I'd like to say it will be ready next week, and Wizcom had every
expectation of doing so, but because thorough testing indicated that the transfer speed was not
as fast as users would expect, it was determined that delaying the release was preferable.
We apologize for the delay but hope that our customers will appreciate the better
performance which will, as a result of additional optimization, be achieved in data
transfer between your PDA and the QuickLink Pen. Users may also use the Scan to PC mode
and input data into the PDA desktop application and then sync it to the Palm. Unlike the C-Pen,
there is no additional application to load onto the Palm Pilot.
RE: pen scanners
I think the pen scanner thing is going to explode. I mean except for voice the quickest way to
input data instead of chicken scrawling graffiti,digital ink, word completion programs or keyboarding, will be
scanning. And the company that has the best and fastest distribution will win better marketshare.
As for the PalmOS, thanks for holding off on the release. I vote for stability and quality over a rushed job.
cheers,
ccahua@pocketmail.com
RE: pen scanners
In regard to chicken scrawl, we will shortly release an applet which will allow you to capture chicken scrawl as a graphic (you will also be able to capture signatures, small icons, etc.) -- chicken scrawl is just the icing on the cake, ha, ha, ha...
compatibility with PDAs
RE: compatibility with PDAs
and not the Palm, so you only have the installation on one side, which makes installation and data transfer
a clear process.
Clarification
RE: Clarification
RE: Clarification
QuickLink Pen
RE: QuickLink Pen
The French Canadian version which contains the
French interface and speller, as well as English, is in production now. The other languages,
Spanish, Italian, Portuguese, etc. will be rolled out in the following weeks. All of them
will be made available over the Internet separately, or provided on one CD by the end of April.
other language support
RE: other language support
to Randy Green
RE: other language support
I hope you like your QuickLink Pen -- just so you know....
1) we provide free tech support and on a TOLL FREE LINE! We recognize that individual computer configurations sometimes tie up the com ports, so free tech support can be a necessary element in the post-sale process.
2) For anyone who buys the QuickLink Pen, and who specifies interest in the language capabilities (which are just on the horizon), we are bridging the gap by offering a free copy of WordPoint (a desktop translation program). You just have to ask...we'll also throw in a QuickLink t-shirt if ya ask nice!
Comments regarding QuickLink, Randy Green, and I got mine yesterday (Thursday)!
One thing that impressed me was something I found in the literature that ships with the pen: Randy Green, it turns out, is the president of the company. I'm really impressed with the fact that he came here and answered questions. Granted, customer service needs to continue, but that coupled with a toll-free customer support number really made me feel positive about my purchase. I'm really looking forward to the Palm link. I'm assuming it will also work with a TRGpro.
Cool gadget!
-T
A Little Truth in Advertising
While it's nice that Mr. Green addressed comments in this forum, I really think it would have been much nicer not to have "green lighted" these claims to begin with, given that the interface obviously did not exist, or was still in development several months ago at product launch. The QuickLink is actually quite a good device and could have sold well without the falsehoods. I plan to hang on to it till the end of the month. If there's still no interface by then, I'll just have to send it back and bite the bullet and spring for the C-Pen. Sorry if this post offends people, but as a busy tech professional, I like a little honesty in advertising. I simply don't have time for much else.
RE: A Little Truth in Advertising
RE: A Little Truth in Advertising
I agree with you that it was misleading to print palm connectivity on the box without the requisite software. Perhaps they should have put a more prominent message on their site that connectivity will soon follow.
I finally received my QL Pen and the issue is not so much with Palm connectivity but with scanning recognition.
I found that scanning on a flat surface helps, but sometimes OCR recognition is none to excellent. It seems to vacillate between garbled garbage to outright clarity.
I think the pen works great for clear black and white type in a standard font as in books but any shades of color create decreased recognition.
I want to give a fair assessment so I will practice scanning further with a wide variety of type.
I haven't tried the c-600 pen from C-technologies. It has a different OCR engine and I think mechanism. If anyone is interested a user of the pen posted his review you can find it at the Pilot Mailing List archives.
Just search for C pen.
cheers,
happy scanning
ccahua@pocketmail.com
RE: A Little Truth in Advertising
I've been scanning everywhere and everything. It works under the conditions ccahua described. It's batting 50-50 under the conditions I wanted to use it. It has trouble scanning the URLs off of headers on pages printed with Netscape and IE browsers. Besides garbling parts of the text string, it also seems to have string length limitations. I read the manual, and didnt see any limts to max_length of URLs.
Scanning from magazines is tricky as well. It was hit or miss gathering URLs from my current PC Week. I have tried using the Opticard function to input corrections and for some reason it's hit or miss activating it. Trying to correct from the screen is awkward and I haven't figured out how to delete more than one character at a time. I'm going to tackle business cards next. It seems to be a good product, but I'm glad I didn't pay the $150 for it.
Hey Mike! Read your article and liked it. You note in your post that you complained to Green about the box claims. I think you should have also mentioned that in your article to CYA. I think that Unhappy Buyer guy might have missed the Infocenter link to your March article. I clicked on one of the links in the blurb (Ryan) about the QLink preview and ended up at an older piece. I went back and clicked on another highlighted word and there it was. So it was kinda tricky, but not your fault.
RE: A Little Truth in Advertising
In regard to some of the other comments, let me say that the Pen is built on an open architecture, and we are constantly going to provide updates that will increase the Pen's accuracy and speed, as well as functionality. There are applets being designed that will 1) let you train the Pen on fonts and broaden its accuracy range, 2) let you capture handwriting and small icons as graphics, 3) retain formatting i.e. bold, italic, underlined, etc. Because we had so many people who wanted USB connectivity, we went ahead and negotiated quantity pricing of Xircom USB adapters which we will sell to customers at OUR buy price. They are already ordered and on their way. We are working on providing our own USB cable for the future, and giving the customer the option (serial or USB).
I do believe that we actually listen to our customers and make an active effort to be responsive and incorporate their ideas into the product. Every feature request is recorded -- we are trying to build what the public wants -- that is primarily why I personally respond to over 300 emails a day and take these forums so seriously. Providing good customer service in addition to building a product that the customer wants are key components to our long term success.
Yes, we are suffering right now. I am eating crow and dirt, and beating myself over the head daily about not having all the feature sets which were expected, and promised from the parent company. All I can do as the president of the US subsidiary is promise that we will do our best to make up any of our present deficiencies to our customers in the future. I strongly believe that our base offering is technologically superior to our competition's product, and that the team we are building in the US (now 20 strong), will provide a solid base for customer support and service.
PS: In regard to the Opticard: All you have to do is scan the "Opticard" barcode found on the lower left hand side of the carrying case slowly with the Pen WHICH IS HELD IN THE SAME DIRECTION AS THE CARRYING CASE till the light blinks very quickly. Then again with the Pen in the same direction as the carrying case, touch the scanning head of your QuickLink Pen against the "Letter" barcode you wish, and that letter will show up on the display of your QuickLink Pen. To turn off the Opticard, you must again scan the Opticard barcode till the light returns to normal blinking.
By the way, we are printing separate Opticards (because of a user's suggestion) that will have the qwerty keyboard on one side, and the other side will be alphabetical. They will be free upon request to present customers, and put in future shipments as a regular package component.
PSS: I'm actually female, and equipped with an attitude!
RE: A Little Truth in Advertising
Ms. Green - Randy, I'm sorry. I guess I'm a bit old school, and tend not to address people by their first names. While I stand by my previous comments (as a former retail pro), I really must commend you and your team on the quality of your product. Most importantly, the documentation is supurb! Easy to read, thorough, and compact. The pen itself is very intuitive. A device like this with the features it has could be a real pain to use if not thought through. While the Pen still requires a bit of practice, I think your folks have made a very good UI under the form factor conditions. Since accuracy can vary greatly, the Opticard is a great addition and I agree with your decision to print up separate cards. I can see, where over time, the one affixed to the bottom of the case would wear, affecting the accuracy of the scan.
I think, as you consider future functionality, may I recommend a "Scan to Palm" (or PDA) feature. This way, errors can be corrected directly on the Palm using Graffiti or other built-in input mechanisms. Unless this is the type of add-on we're all eagerly awaiting - although this would require a Palm .prc.
Still. This is an excellent product - at any price. I hope your quality and customer service "attitude" catches on - this industry needs more of it. I too know what it's like to be let down by the folks at HQ, but I hope their other division heads are rapping their knuckles as well.
RE: A Little Truth in Advertising
The opticard needs to be separated from the shift! Its is very inconvenient to stroke twice for a backspace Del.
The digital ink 'graphic' scanning applet sounds exciting. I like Unhappy QL Buyer's suggestion of a Palm .prc to edit the QL db on the Palm side.
Imagine scanning a graphic or text and editing it via bugme,diddlebug and graffiti.
As far as scan to palm, I think that will be in the QL module for the Visor springboard.
on C-pen:
Having no experience w/ the C-pen, I think the neat thing about the QL pen is that it is upgradable in Flash up to 8Mb. To my understanding the C-pen is not and the palm function works on the 600 (4Mb) model on up. The model 200 that is common at Office Depot in the US doesn't have Palm compatibility and retails about $169. The 600 is about $249. As far as OCR recognition, one user said he scanned a large address book with nary a hitch but his friend who works with Xeroxes had a lot of trouble and had to return the c-pen. I would not think he would have better results with the QL pen.
Perhaps we are all early adopters and the technology is not quite ready for 100% accurate fast real-world scanning. The user has to be consistently careful particularly with dense or fine print with little type variance.
I challenge anyone who has a C-pen and/or Quicklink Pen or any pen scanner for that matter to try it yourself and find out- and please post your results if you do!
Lastly
I just want to say that Randy Green has personally replied to my queries and suggestions about her company's product. I haven't seen such attentive and active customer service and support since Kenny West of PalmGear used to post on Usenet. I commend and thank you in public, Ms Green for listening to this user's needs and concerns. You (and your team) are doing a GREAT job from what you're given. Heck aside from the actual functioning of the product, your customer service wins me over. Too bad your service is not applicable to other products :-P
Throw a t-shirt my way and I give you free advertising!
Cheers,
ccahua
ccahua@pocketmail.com
--
I have absolutely no affiliation with of the above companies. I just want a fast and accurate scanner!
Keeping me on my Toes!
Psssst...if you want a t-shirt, email me at randyg@wizcomtech.com (need ship addresses!)
Scan to Palm
To: "'Randy Green'" <randyg@wizcomtech.com>
Subject: RE: Features to add to QLPen
Randy,
We will have scan to palm !
Garon
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pen scanners
I have a backorder for a Quicklink pen from Buy.com.
More research has uncovered another pen scanner, C-Pen from C Technologies. They have Palm software for downloading for use with their C-pen 600 and C-800.
Check them out at http://www.c-pen.com/
Their" CLASS=NEWS>http://www.c-pen.com/
Their pens got good press over the Siemens Pocket Reader, I think PC World or Magazine has the review.
A tech person at Wizcom said their Palm iR software would be ready in ~2weeks which was a week ago. Their other pens- Quicktionary are quite popular.
VisorCentral mentioned in an article about a Quicklink module that works with the Handspring Visor.
All this new technology if it works looks very promising. A few pen owners that wrote to me said it takes Practice (swiping) though to get good results.
Alas I have no pen scanner yet but the thought of text entry by swiping makes me drool....
I eagerly await your review!
Cheers,
ccahua@pocketmail.com