Comments on: Palm Customer Service horror story
Ever since I purchased my new Palm IIIc I have been happier than hell with it. What I am not happy about is the knowledge level of the Palm (technical) group.
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Palm customer support needs help too
Currently their customer support keeps telling me that they cannot help me because it is a dot command and is unsupported.
I keep trying to explain to them that I am asking if it will be officially supported as an enhancement to the OS but for some reason they seem to be thoroughly convinced that I am asking them about a dot shortcut.
So far my experience with palm customer support is pretty poor, they do not seem to read the problem properly they just spot the words "dot shortcut" and send me a standard reply about them not being supported.
RE: Investor Relations needs work too
More recently, I was having problems with my Hotsync cradle. The button was stuck and the thing would endlessly hotsync while in the cradle. This got significantly annoying that I called Palm. At the end of my conversation, around 3:00 in the afternoon, I was told they'd send me a new cradle, no charge. It arrived well before lunch the next day. I have to say, I was pleasantly surprised.
Good thing you didn't choose Handspring
Included software on IIIc
You can't get to this included software any other way on the CD. It's packed into the latest Palm Desktop Software and is not accesible in any subdirectory on the CD (I know. I already tried it).
If what you're referring to is something different, please disregard my comments.
Darrin Roush
RE: Included software on IIIc
picture converter
it took 1,5 min to get the information (URL) about the missing software from a german customer service.
lucky me..
Software installation, et al.
Sandokan
technical support
FizzY
What the...
Getting the point.
Sandokan
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Investor Relations needs work too
I just became the proud owner of 45 shares of PALM.
On the Yahoo Stock profile page for PALM they feature an e-mail link to Investor relations.
I requested a curent Annual Report and 10 k.
This was the reply....
Due to the high volume of inquires, we may not be able to respond in a timely
manner. If you are inquiring about Palm, please call their investor
information line at 877-OWN-PALM or to leave a message for Palm IR call
408.326.2411. If you are a 3Com shareholder and have questions about the
spin-off of Palm or want financial information, please see our website:
www.3com.com/investor, or call toll free 877/463-6326 for a complete investor
packet.
3Com plans to complete the spin-off of Palm in our first fiscal quarter ended
Sept. 1. So, all 3Com shareholders who own 3com stock through the distribution
date, which has not yet been set and will be a future date, will be entitled
to receive 1.5 shares of Palm for each share of 3Com. We do not expect this
ratio to change materially. When the record date and distribution date are
determined, we will communicate it publicly in a press release.
If you are not inquiring about the Palm Spin-off, please send your email to
Debra_Johnson@3com.com.
Thank You,
Investor Relations
Original Message Text follows:
----------------------------------------------------------
Please Provide me with the latest Annual Report & 10K & Quarterly