Comments on: GoTreo Releases SafeGuard for Palm OS

Its not an idle claim after the second reset, SafeGuard jumps into action and awaits the next reset and automatically quarantines that app. I was one of the beta testers and this app has already proven its worth to me. It has stopped a couple reset loops, and it has helped me identify which background apps were running so I could figure out which app was running down my battery (turned out it was my Chatteremail's repeated attempts to sign on, as I had forgotten to change the password). I highly recommend this app and believe it is a must have. Since its release, new SafeGuard users have run into a couple issues of incompatibility with other third party software that didn't show up among the 100 beta testers. Jeff Gibon both expected this and is working to resolve these issues. He has already resolved several of them and will be releasing an update later today. So even if you try it and have issues, contact Jeff and you'll get 1:1 attention to resolve your problems. I have never felt so strongly about an app's worth as I do about SafeGuard. If you try out a lot of different software, get it. You won't be sorry in the long run. It will be the best $20 you ever spent on your Treo.

A 19.95 ellaborate hoax. There are few applications that I trust, but after staying current and fixing then refixing problems, I'd really have to say Lightwav is one of them. Since putting Safeguard on the phone, (trial) it has reset my phone for every text message I recieve, and then simply blames Lightwav. See, I've had the typical resets.. I'd like to have the claimed 5 day no reset glamour that people ooze about, but I'm working on 24 hours.. and I'd be satisfied with 48, but I know lightwav didn't reset my phone prior to Safeguard being involved.

Oh, and if safeguard is correct, just about every application I have runs in the background. At one point it told me docstogo runs in the background? I mean really? Oh and I "quarantined" (so misleading, like it's antivirus software or something), fontsmoother.. and it removed the fontsmoother applications, but all my fonts were still being used on the phone... I'm pretty sure it was suppose to remove those.

Anyway, best article I read, came from 2005, or 2006, can't remember, it said.. empty the palm phone.. add one app at a time.. I prayed for safeguard, and now that's it's here, I say be careful what you wish for... you just might get it.. .

Keep trying Safeguard guys.. interface is beautiful at least.

WOW does that mean palm is actually alive and kicking and you work for gotreo?

Why just those? No TX or even (shudder!) LifeDrive?

I wanted to jump in here and first introduce myself and my company. I am Jeff Gibson and I formed GoTreo Software almost 7 years ago now. GoTreo has been my full time job for the last 4 years. I take great pride in the solutions developed under the GoTreo name. In fact, GoTreo has just gained the highest development status within Palm. Palm just elevated GoTreo Software to Select Partner status at the beginning of 2008.

Some of the more popular titles from GoTreo are: VolumeCare, RingCare, ProfileCare and LauncherX. LauncherX was a purchase I made from Little Mobile Solutions after the untimely death of the developer.

SafeGuard is my newest offering. I developed the product after hearing for years about user's frustrations with device resets. Until now, there has been no solution to pull back the covers and understand why Palm devices crash. SafeGuard is developed to address this need. Much of SafeGuard was developed in ARM code so it can gather data about application behavior that has previously been unavailable.

SafeGuard does several things very well that no application so far has been able to offer:

1) Detects and fixes the Reset Loop of Death situation.
2) Logs all crashes and resets for future analysis
3) Provides a listing of all 3rd Party applications stored on your device
4) In real-time, provides background status on all of the above 3rd party applications (and yes, Docs-2-Go runs in the background)
5) Introduces 3 real-time crash monitors (Palm Event Noticiation, Phone Event Notificaiton and Alarm). These monitors will capture failure conditions that applications make that cause crashes when they run in the background.
6) Introduces a Knowledge Engine that tries to sort through all of the crash data to help identify the possible causes for any particualr crash.
7) A REMOTE SUPPORT feature allows you to send all SafeGuard data to remote support desks via a secured website to help the remote support organization more effectively trouble shoot a problem you may be having on your device.

I really hope everyone will give SafeGuard a chance! Version 2.01 did have a bug that caused problems that were not found in the beta program. That bug was quickly fixed and version 2.02 was released within 24 hours of the first problem report. My organization is dedicated to developing and selling high quality software products. We are equally dedicated to providing the highest quality customer support in the industry! Our support desk email account is support @ GoTreoSoftware.com. Even if you are trialing the software, we want to hear if you are having ANY issues. I give you my personal commitment that all issues get attended to and fixes developed if that's what it takes to deliver a quality product. GoTreo does not hold fixes like some companies. We release updates as fixes are made to the product.

I welcome any and all feedback. All I ask is that the feedback is professional.

Jeff Gibson
Support @ GoTteoSoftware.com