Is Your Palm Profile Data Safe? Palm: Yeah, Probably
Sometimes you just go "huh". In the wake of the epic fail that was the Microsoft/Danger Sidekick PIM disaster, Palm Infocenter thought it would be interesting to query Palm on their own backup/security policies for the webOS Palm Profile data, which is similarly stored up in the clouds. A little disconcerting, all we got was a canned response:
And that policy says? In a nutshell: "We guarantee nothing." How... comforting. The relevant quote is after the break.
4. Access and Accuracy
...When we delete account information, back-up copies may exist in storage for some period of time after we process the deactivation request.
We use a variety of industry-standard security technologies, as well as administrative, managerial, and physical safeguards, to help protect sensitive personal information from unauthorized access, use, or disclosure. No data transmissions through the Internet or mobile devices, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.
As you might note, while that delves into security, the policy mentions very little about backups. One would assume that comprehensive backups are made, but considering that we're talking about people's personal information it would be preferable not to have to assume anything.
It's also important to realise that Palm Profiles operate in a different manner to the way that Danger managed Sidekick data; with the Palm Profile, the cloud copy of your information is simply kept updated with the data that actually resides on your device. Still, should something happen to the device...
I hate to put the boot in to my favourite gadget maker, but seriously, Palm. Backups. Spell 'em out for us. Because such a wishy-washy answer as "nothing in life is certain..." doesn't cut it.