Palm Launches Knowledge Finder
Palm Inc. is aware that many thousands of people will be getting their first handheld as a gift in the next few days and they want to be ready for all the tech support calls that will start pouring in shortly thereafter. In preparation, they just announced the Palm Knowledge Finder, a web-based interactive customer-service tool available on their Support page. It contains hundreds of technical solutions compiled by Palm engineers and is designed to provide users with around-the-clock access to Palm technical support.
For those who need a more personal touch, Palm also announced that their Customer Service Organization will be open during the holiday season.
"One of the hottest gifts this holiday season will be Palm handhelds. We want to ensure that our customers' questions are answered even if it's Christmas morning or New Year's Day," said David de Valk, director of Palm's Customer Service Organization. "We aim to delight our customers with their Palm service experience and, going further, gain their lifelong loyalty. We're happy to serve them, even during the holidays."
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