Palm Launches Knowledge Finder
Palm Inc. is aware that many thousands of people will be getting their first handheld as a gift in the next few days and they want to be ready for all the tech support calls that will start pouring in shortly thereafter. In preparation, they just announced the Palm Knowledge Finder, a web-based interactive customer-service tool available on their Support page. It contains hundreds of technical solutions compiled by Palm engineers and is designed to provide users with around-the-clock access to Palm technical support.
For those who need a more personal touch, Palm also announced that their Customer Service Organization will be open during the holiday season.
"One of the hottest gifts this holiday season will be Palm handhelds. We want to ensure that our customers' questions are answered even if it's Christmas morning or New Year's Day," said David de Valk, director of Palm's Customer Service Organization. "We aim to delight our customers with their Palm service experience and, going further, gain their lifelong loyalty. We're happy to serve them, even during the holidays."
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palm is lacking of innovation
RE: palm is lacking of innovation
wrong direction for support...
It's insane how hard it is to get the "word" out about a users group to the average consumer. I can't put cards in stores because the stores are selling tech support. Now Palm is going to sell their support too. If people knew they could just join a mailing list, check a web site message board, or even go to a PUG meeting once a month, all these paid support services would get blown away. It's all about money, though, and not the consumer who only needs good support from people who give a care.
Has anyone tried to find the Palm User Group listing on the palm web site? It's buried about 6 links from the top, and you have to be LOOKING for it to even find it. Yeah, thanks a LOT Palm, Inc. :P
new users
Eston Bond
CEO Pine Tree Software
http://www.pinetreesoftware.net/
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Need support
Can anybody tell me the information of Palm service center in Singapore ? I have Palm V which is not working. Please send the contact information to sunil_shindekar@yahoo.com
Thanks in advance.
Sunil