palmOne Airport Retail Stores Win Industry Awards

Posted By: Ryan on Tuesday, February 08, 2005 4:21:57 PM

palmOne today announced that palmOne Retail Stores in airports across the country have won three awards from Airport Revenue News -- Best New Specialty Concept, Retailer with Highest Regard for Customer Service, and Best Specialty Retail Brand Operator.

palmOne collaborates with Airport Wireless, Inc. to run the operations of the airport locations, delivering the stores' award-winning attributes, such as knowledgeable and attentive staff; inviting, contemporary spaces; and hands-on experience with smartphones and handhelds.

"These industry accolades highlight the palmOne store as an inventive retail concept that is successfully serving the needs of business travelers," said Kanwal Sharma, director of palmOne Retail Stores. "Airport Wireless has been an operator of choice for palmOne to help airports deliver a rewarding, new retail experience to their customers."

The successful palmOne airport stores, found in the busiest terminals across the country, have a threefold objective:

To set up attractive environments in locations that provide products and services exactly where they are most convenient for mobile professionals;
To provide expert consultants who educate customers and help them choose from the company's line of Zire and Tungsten handheld computers, Treo smartphones, and accessories; and
To deliver a high-quality brand experience that shows how palmOne products can be used to improve productivity, access and share valuable information, and enhance the enjoyment of life.

"An efficient and enjoyable shopping experience is of paramount importance for our customers," said Iris Goldschmidt, president and chief executive officer of Airport Wireless, a Woman's Disadvantaged Business Enterprise-certified company. "We're pleased to be working with palmOne, a renowned brand name in leading handheld and smartphone technology, to successfully attract and serve the always-connected executive and other mobile professionals."

palmOne Airport Wireless stores are located in Hartsfield Jackson Atlanta International Airport (Terminal B and T), Boston Logan International Airport (Terminal C), Newark Liberty International Airport (Terminal A and C), Philadelphia International Airport (Terminal B), Pittsburgh International Airport (Terminal D entrance) and Ronald Reagan Washington National Airport (Terminal B / C National Hall). palmOne Retail Stores also are found in select malls across the country.

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Where are the goods?

hkklife @ 2/8/2005 4:58:01 PM #

Too bad there's no compelling product to offer for sale in those stores!!! It'd be nifty see a few limited edition store-only items (a matte black T|E, for example).

I've yet to personally visit one of P1's stores but they seem to be nice, well-lit, clean places from what I've heard. Service seems to run the gamut drastically depending on location.

Hey, Ryan, maybe you could run a PIC story about a "user experience" review from someone who regular travels to malls or airports where a store is located!

RE: Where are the goods? RIGHT HERE, BABY!

The_Voice_of_Reason @ 2/8/2005 11:20:22 PM #

Too bad there's no compelling product to offer for sale in those stores!!! It'd be nifty see a few limited edition store-only items (a matte black T|E, for example).

Too bad pa1mOne doesn't put as much energy into trying to come up with actual HARDWARE worthy of industry awards.

Your point about putting out a matte black PDA is a good one. The IBM Workpad c3 was one of the best, most professional-looking PDAs ever released and it's odd that Palm never seemed to understand the appeal of a clean, Basic Black design to business customers. (IBM's black laptops sell well for a variety of reasons, but they just wouldn't be "cool" if they didn't come in a black case...)

******************************************************************
Sony CLIE UX100: 128 MB real RAM, OLED screen. All the PDA anyone really ever wanted.

RE: Where are the goods?

RhinoSteve @ 2/10/2005 2:03:50 PM #

Well all you guys that can't afford first class tickets and spend time hobbing on CheapFlights.com won't be shopping there anytime soon. These airport stores are a brilliant move and are doing very well seeing to real people that matter and not those that bitch on forums like this.

Man, I don't need reality TV, I have this place!

-- Passive Agressive types need not apply.

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