Visor STILL missing in action!
(Robert Zach wrote in with his experiences dealing with HandSpring. I'm sure there are many more HS horror stories out there as well. It seems as if they will not fulfill the demand anytime soon and some problems still haven't been resolved. Click the Read Story button for the full article. -@)
I hope that everyone is not having the same experience I am. I have lost ALL faith in Handspring!
I was very excited about the Visor and ordered it two hours after the phone number was posted in the web site back in September...
The first announced ship date (October) went by and NO Visor. I called the order line, after over 40 minutes on hold, I gave up! The next day I tried again and after ONE HOUR on hold I spoke with someone. I confirmed my order info and address. The address they had was wrong. I have never heard of the U.S. state of "RA" have you? Well, that's what they had listed! I was assured this hadn't delayed the shipment and to just give it another week.
I gave it TWO WEEKS, still no Visor. I wait on hold for only 30 mintes this time, and was told that the order shipped! WOW! I asked for tracking info and was told that all the generated UPS tracking numbers they had were wrong! (Off by two digits). So I couldn't track my Visor deluxe, but at least it was coming! So I thought.
Another week went by and still no Visor! I called again, this time I was told that NO my order never shipped, it wasn't scheduled to. I was furious at this point. I have never seen such poorly run order fulfillment in my life! I wanted to cancer my order! The rep told me that the orders from day one were "first priority" (no, really? why wouldn't they be! - others who ordered after me got theirs!). He said "two weeks" and ALL September orders would be filled....
What's the bottom line...THREE WEEKS HAVE GONE BY AND MY VISOR IS STILL MIA!!!!
This company simply CAN NOT DELIVER!
A TRGpro is now in my future! Bye-Bye Handspring!
(The worst part of this is the silence of Handspring! Didn't they learn from the likes of Intel and others? This type of sheer disregard for the customer is incredulous...no offer to "get one out the door right away", no offer to "send the Visor out next day air", NOTHING! simply put, NO VISOR!)
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