Opinions Vary Widely on Handheld TCO
The cost for a single employee to own a handheld can be $3000 a year, according to Gartner Dataquest. But according to the Gantry Group, the Total Cost of Ownership (TCO) each year for a Palm OS handheld is just $455 and $775 for one running Pocket PC.
TCO is more than just the cost of the hardware. It also includes software, training, tech support, and other factors.
According to the Gantry Group, many facets of deploying handhelds to employees are significantly less expensive with Palm OS devices. For example, it says the annual cost of training per employee for a Palm OS solution is roughly $25, while it is $95 for a Pocket PC one.
This lower TCO may explain why Palm OS handhelds are outselling Pocket PC handhelds in the enterprise market. Gartner Group itself recently calculated that in 2001, Palm OS licensees accounted for more than 50% of handhelds sold to large companies and government organizations worldwide, compared to 32% for Pocket PC licensees, 1% for Symbian, and 16% for other operating systems.
According to the Gartner Group, TCO isn't the only factor to take into consideration when giving handhelds to employees. Total benefit of ownership (TBO) is also important.
Some things enterprises should look for to determine the TBO of mobile technology are an increase in productivity, increased revenue resulting from an increase in productivity, increased accuracy because of constant communication and decreased costs based on improving efficiency, eliminating redundant processes or even basic costs, such as printing fees that can be saved by providing an electronic format.
Gartner didn't describe its process for how it came up with its TCO numbers. The Gantry Group studied 20 Palm OS mobile solutions and 20 Pocket PC mobile solutions.
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- I got one -Tuckermaclain
- RE: Don't we have this already? -Tuckermaclain
- RE: Palm brand will return in 2018, with devices built by TCL -richf
- RE: Palm brand will return in 2018, with devices built by TCL -dmitrygr
- Palm phone on HDblog -palmato
- Palm PVG100 -hgoldner
- RE: Like Deja Vu -PacManFoo
- Like Deja Vu -T_W