Palm Offering Full Refund to m130 Owners

If you've already got the game and you like the unit (and why not -- it's a lot better than my m125), don't force Palm to spend money on your game. They'll just pass it back to the customers sooner or later! You can think about that when we all complain about how overpriced the OS 5 models are...

(Obviously if you don't have the game or you feel upset about missing 10% of your colour range, take them up on their offer.)

Am I blind??? Please tell me I am...

TAKE THE FREAKING MONEY..DUH

Than if you really like your Palm, go buy another one, that can be purchased CHEAPER, and with a brand new and fresh WARRANTY.

Some people just don't see an opportunity if you sholve a million bucks up their ***... They'd still insist that working for 8 bucks an hour is the best thing.

Anyone in their right mind would send it back... get the refund... buy a new one for less and make some cash on the deal.. and even if its not for less just get the same thing, at least your warranty is longer.... who cares about the game and how happy you are with your palm... this is your chance to either get something new or extend your warranty...or if it is that much cheaper why dont you just keep going through the cycle of buying and returning through palm... probably wouldn't work but its an idea!!

Laters! Smarten Up!

how is get a refund, and buy another one for a cheaper price a crime !? .... hmm .... hmm ..... are you one of those Enron executives ??

How is that dishonest !? ...

1) I think I paidtoo much for a 12 bit screen PDA so I get a refund
2) When I go for shopping I see a M130 selling for less and I think that price justify for a 12 bit screen PDA so I buy it.

I don't see any dishonest in both action 1 and 2 ..
but I do see dishonest in giving customers false information.

I don't think so...

Duh. It's not like you win the lottery just because you bought something slightly different than advertized. That's why they call it a "refund" instead of "free money for anyone why feels bad".

> And I don't need SimCity. And even if I wanted it I could just download it from warez sites.
> I unlike most m130 users, actually need 16-bit color for pictures

Why don't you go steal a handheld with a 16 bit screen? Or you could rob a few people and use their money to buy a handheld. It shouldn't bother you. You already made it clear you don't have any morals.

So maybe you could tell me why CRT Manufacturers doest mark their Monitor's refresh rate higher

e.g. they could say this monitor can run 1024X768 at 100Hz .. but turns out it runs at 75Hz, and I am pretty sure your eyes can't count that the monitor refreshes 75 times every second. So CRT makers should all jsut say their CRT can refresh at 1000Hz, becasue human eyes can't count so fast, hay I can say whatever Hertz I want!

Sometimes something your eyes can't "see" doesn't mean it doesn't affect the user experience.

Palm said a bunch of times in public that the m130 couldn't live up to its advertised claims and it was trying to figure out how to compensate customers days before the class action suit was filed. Palm has done the right thing here and you can't twist it into a negative.

I need to get here early more often - when there are more positive comments than negatives...

:-)

I wish I had a m130 'cause then I'd get SimCity for nix! D'oh! Silly me bought a m515 instead... oh well...

I think it's great that Palm is doing this. This is definitely a fair offer. It's too bad that Palm may end up taking a financial hit for someone (or group of someones) bad idea of trying to deceive people.

I have to side with the folks who say that if not for all of the bad publicity and threat of a class action lawsuit, this buy-back offer would probably not exist.

Furthermore, I think Palm would do well to reword the "58,000 color combination" nonsense and come clean. Otherwise, they could get bitten twice with this. Imagine, someone takes the free copy of SimCity then when someone else threatens a class action because the device isn't capable of 58,000 colors, but only 4096, they have to buy back the device or offer some other extra piece of software. Just bite the bullet and state it clearly as follows: "The Palm m130 can display 4096 colors but is able to play 16-bit applications." If they're afraid that 4096 colors sounds too limited, then say "thousands of colors" (which they're doing in some places), but drop the 58,000 color combinations nonsense, please.

Scott

I think that this is a fine thing that Palm is doing.

It's unfortunate that it won't be perfect for everyone, since not everyone wants the game (a $25-40 credit for software or accessory would have been better), but still... If you're that unhappy, take the refund.

Rolando

Its amazing how this small M130 issue has become such a big thing. Not many people have noticed the screen difference, and not many people have bothered Palm about it. ( they’re cheap customers. Cheap Customers = stupid people) If I did have an M130, I would gladly give it back. Imagine, you buy a PDA 3 or 4 months ago, and now you find out Palm is giving a full refund. Its almost like getting rid of your old PDA, and getting a full refund, for a PDA that is soon outdated.)
An interesting story.
And also, compensating Palm owners with a 40 dollar software game is foolish. I would have given M130 owners a choice. Maybe for example, Sim City, Zap2000!, Bejeweled, or some other game.
Palm shouldn’t have lied/mislead the public in the first place. I have completely lost my trust now in Palm, and I have been fed up of Sonys new models. Cant there be another PDA maker that doesn’t outdate as much, but offers some good stuff!?!??!

I am glad that Palm is doing this if solely for the reason that it will mullify (hopefully) the press on this topic. Personally, I am also astounded by the fuss this has caused I doubt that many actual m130 owners will return their devices (much like comparatively few took HP up on their return offer).

I also wanted to address this issue of the class action suit that was filed. I doubt strongly that this had any real impact on Palm's decision. I say this because a class action suit does not begin in the same way every other suit begins, that is, the aggrieved party commences a suit against the party they believe has wronged them. A class action suit is filed and before the suit can proceed the court must certify the class or group of individuals that the suit proports to represent. The court can easily (and quite often does) decline to certify a class for various reasons including that the class (group) of people are not clearly defined or the harm caused to the group is too vague and not actionable (these are just examples). Thus the suit filed on this matter could not reasonably be considered viable at this early stage because it has several significant hurdles to overcome before Palm really needed to take it seriously.

I should add that now that Palm has taken action to address the harm, the difficulty of pursuing a class action suit is even greater because Palm can show that it has provided a remedy that is proportionate to the harm caused and that it has made diligent efforts to publish the remedy to the potential class.

More likely, the bad press was a big motivating factor. I also think that Palm is a fairly honest and above board company (despite this misrepresentation, which I chose to believe was accidental not intentional). In a time of revelations about companies inflating their bottom line for years on end, Palm has consistently been honest about its earnings (or lack thereof), financial difficulties and missteps. Considering that they are, by far, the leader in the market, it would have been easy to lie about profits and inflate stock value but they did not and took the lumps that came along with it. So, in my opinion, Palm generally does do the right thing (definitely not the most innovative or cutting edge thing) and I always cheer for people and companies that try to do the right thing.

In the Spirit of Umoja,
Ronin

> Maybe, with a little luck you will be struck by a car on your way to work.

***

Some people on this board are just plain evil and YOU certainly count among them.

Have a nice day and watch the traffic on the way to work.

Yea, stop hatin dudes. Palm is owning up for they're fiesco so they should be given some props for they're efforts.

Fiasco? 8 people calling Palm support is a fiasco??

I don't own a M130. I don't own a colour PDA.

This is a deal between M130 owners and Palm, not Sony NR70V owners and Palm, or M515 owners and Palm.

The people that need to be satisfied with the deal are the ones that own the M130. Everyone else should just shut up and sit down, and let the parties involved decide if it is a good deal or not.