Failed install of Palm OS 3.5 on Macintosh

Brian R., a Macintosh user, would like to point out a possible problem with Palm OS 3.5:

A word of warning, there seems to be a problem with the installer of the Macintosh download version of the Palm OS 3.5 Upgrade. I purchased and downloaded the upgrade. Once installed, I started the process. The installer had backed up my device as indicated. It then proceeded to install the OS upgrade. Once completed, it prompted me to put my device into debug mode. Once in debug mode, I placed the device back in the cradle where it proceeded to re-install the Palm OS. After going through this loop 3 or 4 times, I decided to give up. At this point in time, my device was stuck in debug mode, and would not respond to anything at all.

I then attempted to re-install OS 3.3 on my device, which was successful, and I finally had a functioning device once again.

After numerous e-mails to Palm Tech Support (which they finally stopped replying to), and a 30 plus minute toll call, I have received nothing but the runaround. The gentleman I spoke with on the phone admitted that there was a problem, although he didn't know what it was. I also turned to the web to see if anyone else was having similar problems. Sure enough, there were numerous reports of similar stories on MacFixit.com's Troubleshooting Palm Forums, macintouch.com's palm area, and the Mac area of DealChat.com. There is even reports of a burned out ROM on http://www.applelust.com

The result of this is, be careful when/if you upgrade your palm device from you macintosh. I have not heard of one successful case yet, and Palm Support doesn't seem interested in addressing this problem at all.