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Tungsten C Update 2.0 Released

palmOne has released a second user installable ROM update for the Tungsten C handheld. The update new support for Wi-Fi roaming, a digitizer fix and other wireless bug fixes.

Palm Tungsten C ~ Click for LargerThe Tungsten C Update 2.0 (Revision C) provides the following:

  • Enhancements to intra-campus connectivity/roaming: T|C ROM Revision B has a bug that disrupts connections while roaming from one access point to another with the same SSID and serving the same subnet (i.e. campus environments). Revision C allows roaming to be configured. Users can set how often they want to scan and switch to a closer access points with better signal strength. This setting is available from the Options menu in the Wi-Fi preference panel.
  • Configurable timeout value for Wi-Fi connections: Users may now configure how long Wi-Fi connections will stay active (defaulting to Auto-Off power setting, or 5/10/15 minutes). The 5, 10, or 15 minute setting will keep the handheld active/on and connected until the timeout expires. This is useful for hotspot users that utilize wireless service providers that charge each time a connection is made. This setting is available in the Wi-Fi preferences panel.
  • Corrections to DHCP Renewal Requests: Invalid parameters were being sent in DHCP renewal requests causing them to be rejected by some access points. This caused the handheld to be prematurely disconnected from the network. Although this did not affect many users, it was a hindrance for some and was corrected.
  • Digitizer Fix: For some units, a bug in the digitizer prevented the very bottom of the touch screen (the bottom 10 pixels or so) to become desensitized to stylus taps.

palmOne recommends users perform a hotsync prior to installing the upgrade. It requires at least 20 MB of free space to install and should be done on a full charge. The current release is only for U.S. and Canadian versions, an international update will be available in mid-March. There are both windows and macintosh versions of the installer, users should read the full instructions before proceeding with the update.

Thanks to Craig Bowers for the tip.

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It seems to work here

cliffmcc @ 3/2/2004 10:10:38 AM #
First Post!

I've successfully applied the patch to my T/C. No obvious problems so far.

RE: It seems to work here
hkklife @ 3/2/2004 10:26:00 AM #
I'll try it this afternoon.I have to admit really being bummed that this update didn't also update any of the core ROM applications, as they're starting to get a bit long in the tooth, even compared to the T3's apps.

Rant: I think PalmOne, in order to stem the migration of "power" (use the term loosely) users to $200 and below Zire models, should develop a policy of all Tungsten series handhelds having at least 16mb flash free for future updates. Ideally, one free (or $5 downloadable) "ROM Pack" should be released 6 months to a year after the launch of said Tungsten models to bring the built-in apps up to speed and/or squash any lingering bugs. Sort of a Tungsten service pack, if you will. This would no doubt make the Tungstens much more attractive to loyal POne users and corporate purchasing managers, as they'd know it would be a handheld that would be around longer than the average blister-packaged disposable Zire found at Target.

RE: It seems to work here
Fuzzillogic @ 3/2/2004 11:43:49 AM #
Indeed. It's good they do release an update for the T|C, but they should have done it as well for the T|T.
As for updates of the PIM apps, would be nice, but I wouldn't get stuck with T|T3's half-baked incompatible PIM apps...

RE: It seems to work here
feranick @ 3/2/2004 12:49:44 PM #
The only thing I was really expecting was WebPro to be included.....
I think this is just a "service pack", Microsoft-style, to fix things, instead of adding new features. I cross my finger, maybe the next update will be Cobalt...
RE: It seems to work here
wuffi @ 3/2/2004 4:16:22 PM #
Can't install, got "Radio module corrupt":( Has anyone the problem? Maybe my TC is BEFIGS?

Thanks for help

RE: It seems to work here
Moosecat @ 3/2/2004 4:39:02 PM #
Wuffi: I think you have to buy a new Palm. :)

The only problem I had was after I installed it and reset, it made me do the "tap the stylus" configuration test about twenty times. I nearly gave it a reset, but it finished up just in time.

RE: It seems to work here
fongj @ 3/2/2004 4:46:56 PM #
wuffi, don't go out and get a new Palm just yet!

In the T|C Update 2.0 thread @ Brighthand, somebody mentioned this:
I got the message: "The radio module is corrupt and cannot be repaired. ROM installation aborted. Please contact customer support.", when my wifi was turned off. I turned it on and was able to run the update.


Link to thread:
http://discussion.brighthand.com/palmhandhelds/showthread.php?s=&threadid=57123

Or if you do want to get a new Palm, I'll take your old one... =P

Palm T|C with 512mb SD card and Radioshack Digitraveler GPS with Mapopolis Navigator.
# of files on my T|C's internal memory > 1k
# of CD's worth of music on my SD card > 20
combined memory free on both T|C and SD card < 15mb

Also wish WebPro 3.0.1 Was Included Too
kpr @ 3/2/2004 5:32:50 PM #
feranick wrote:
>> "The only thing I was really expecting was WebPro to be included"

I also wish that WebPro 3.0.1 was included too. This would help free up some RAM and not cost us extra money.

WebPro 3.0.1 is so much better than the older version and better than Web Browser 2.0.1.

RE: It seems to work here
wuffi @ 3/3/2004 2:40:09 PM #
fongj: thanks!!! When I turned the Wi-Fi on, it worked! Stupid Palm Inc...

RE: It seems to work here
Luisito @ 3/3/2004 9:31:05 PM #
this bug fix (aka upgrade) has worked really well for me. I was one of the unlucky guys who has a lot of trouble with dhcp and wifi connection problems. I use a d-link di-614 wireless router switch and my connections were intermitent. I could browse and hotsync wirelesly but with a lot of problems. This update solved all the problems, I love my palm again. I was afraid the problem was hardware related but this upgrade fixed it.

I hope the browsers keep improving, i have problems with heavy loaded pages like hotmail and others with many tables.

I think copbalt multithreading will improve these issues. Now while webpro is "formatting" the page the palm ios like locked. User interface events dont work untill the page is completly rendered. wel thats another issue. This upgrade is really a good thing from palm. thanks guys...

Luis
()

RE: It seems to work here
caissa @ 3/4/2004 7:09:35 AM #
Duh....Drat! Whether my Wi-Fi is turned on or not, I get the "radio module is corrupt and cannot be repaired..." error message when trying to launch the update from the main screen of my T/C. Any other ideas? Thanks for any help.

RE: It seems to work here
skytraveler @ 3/8/2004 1:14:54 AM #
I just installed the patch. Works great. Particularly, I wanted it for the digitizer repair. After installing, the digitizer is working much better. I had to do a hard reset and install under a different user name, but still worked great. No problems whatsoever!

The SkyTraveler

5, 10, 15 min. offtime?

Hal2000 @ 3/2/2004 7:29:24 PM #
Wouldn't you want up to 60 Minutes?

Zodiac2/T616
1.128 gigs under the hood.
RE: 5, 10, 15 min. offtime?
cbowers @ 3/3/2004 1:36:34 PM #
Then leave it to the default (auto off) and set your auto-off to 1 hour (3rd party tool required for that).

hmm

brycerocket @ 3/3/2004 4:33:33 AM #
I updated mine but didn't read the line about being fully charged (updated it while still in cradle). Is my unit okay?

RE: hmm
IanJD @ 3/3/2004 7:35:50 AM #
Shouldn't be a problem; the only issue would be if the battery level is so low that the unit shuts down halfway through the reflash. If the reflasher is written properly then it'll over-ride the usual shutdown voltage level and carry on, unless the battery gets to such a low level that the electronics fail.

Digitizer fix. Ha

dbutenhof @ 3/3/2004 11:42:55 AM #
I replaced my first T|C when the lower digitizer went dead far enough up that I couldn't hit even the top pixel of buttons at the bottom of the screen. Palm said it couldn't be a software problem. My second T|C had lost several pixels at the bottom before its life was cut short by a smashed screen.

I traded it for a T|T3. The WiFi access was cute, but not all that useful to me... what I really wanted was a fast hi-rez ARM Palm with lots of memory and a vibrate alarm. The T3 suits me better.

But it is amusing that they did eventually break down and admit to a software digitizer problem. It took them long enough! If they'd done it sooner, I suppose I'd still have my T|C, and have saved the cost of a couple of replacement policies.

We're linked by fate
vesther @ 3/4/2004 6:16:04 PM #
While the Tungsten C has Wi-Fi, the only low that I've managed to cope with is the lack of Stereo. The main reason why I got rid of my Tungsten C was because I had too many digitizer problems at the bottom 10 pixels, and I lost my faith and patience with the Tungsten C. Furthermore, Wi-Fi can really add up if you are being too greedy about Wi-Fi Access, as the majority of the hot spots require a provider. To me, I'd rather have Mobile Web with my Cell Phone.

I'm just gonna stick with the Tungsten T line of handhelds judging from my digitizer problems with C through 5 months of pain and agony.

A Palm-Powered Handheld is the bread and butter for many people. Without a Palm-Powered Handheld, your progress is all for naught.

on another note

brycerocket @ 3/3/2004 1:24:07 PM #
does anyone know how to get Tungsten C's to work in environments that bring up a login page? Here at UC berkeley I'm having trouble connecting to the campus wireless network. Under the standard palm web browser it says it can't get a secure connection to the wireless login page. On the other hand, if I use palm web pro (yes, I actually paid for it lol), it says do I want to download a file when the page comes up. Any experience/help/suggestions on this matter? Thanks

802.11G Connectivity Broken

tomlink @ 3/9/2004 6:57:03 AM #
After installation of this update, my Tungsten-C could no longer connect to 802.11G access points. I verified this with two different networks, using 2 different SSID's and WEP keys. It appeared to have no effect on 802.11B access points.

I backed out the changes and my connectivity was restored. I have reported this to PalmOne.

Tom

RE: 802.11G Connectivity Broken
JamesFlamingo @ 3/18/2004 4:28:30 PM #
I have the same problem as u had, but I cant restore the connection. What did you do?



RE: 802.11G Connectivity Broken
bayside @ 3/31/2004 9:38:22 PM #
I also can't connect to 802.11 G airports stations or linksys stations. My whole company is 802.11g. Any news?
RE: 802.11G Connectivity Broken
csasse @ 6/16/2004 2:29:27 PM #
Anyone have any news on this subject. I upgraded a tungsten c to the latest firmware. The tungsten C no longer will see a Linksys A+G Wireless router. I tried manually putting in the configuration. I keep getting NO signal. It is as if the Wi-FI is not functioning anymore?

RE: 802.11G Connectivity Broken
swamy palmy @ 6/28/2004 8:58:20 PM #
same thing with me, have opened a support ticket...does anyone know how to back out of the 2.0 update?
RE: 802.11G Connectivity Broken
Tom Bell @ 7/5/2004 5:03:44 PM #
Me Too! can someone tell me how to back out of this upgrade? Thanks Tom

RE: 802.11G Connectivity Broken
mikejones_uk @ 7/13/2004 5:11:02 PM #
I've had this same issue. I'm using a Linksys WRT54G Router/AP. I've tried switching the AP to a 'B' only mode, but still keep getting 'no signal'. Most annoying - praying for a fix soon :-(

RE: 802.11G Connectivity Broken
avi8tor @ 11/16/2004 11:47:52 PM #
I have been unable to connect to any WiFi hotspot, anywhere, anytime since the firmware upgrade. Before the upgrade it worked fine. After frequent calls to tech support I finally convinced them that something was wrong. Mailed my Tungsten C nicely packaged in a box to Texas. Five days later received it back in an envelope, synched everything back and went to where there was a free WiFi hotspot. Shows the SSID and antenna signal of good strength... go to connect and get "No Signal".
It's as if tech support took my Palm out of the box and put it into an envelope and mailed it back.

How can I back out of the firmware upgrade? Are there any files on my Palm that shouldn't be there. Ie. possibly something disrupting the connection?

Any help here would be appreciated. I have had NO help from Palm Tech Support and will never buy another Palm product for that reason alone.


RE: 802.11G Connectivity Broken
avi8tor @ 11/28/2004 5:33:07 PM #
Well.. I finally figured it out with a little help from Palm Support. I ended up renaming by backup folder on the PC to something else, another hard reset, and then re-installing most of the software. After doing so I found that if I had just taken the WiFi fles from the new backup folder and copied to the renamed backup folder it would have solved the problem. Once the correct WiFi file were in my backup file it would have been a simple matter to again rename the folders correctly.
Support told me that it appeared some files had been corrupted during the update and it wasn't until I followed their instructions to the letter that I realized... the WiFi files are probably the corrupted files.
Now it works like a champ... or more so, the features (WiFi) that I paid for now work.

RE: 802.11G Connectivity Broken
donja @ 3/12/2005 2:04:24 PM #
This post helped me fix this problem with the Linksys WAP54G.

http://forums.palmone.com/pe/action/forums/displaypost?postID=20124130&returnExpertiseCode=

Big trouble with this update for me

rtimberl @ 3/9/2004 9:17:52 PM #
Help! After installing this update, my T|C is unable to hotsync back to its original configuration. The hotsync appears to go normally until the end message "cleaning up. . ."; then a "Fatal Alert/Fatal Error" message appears. Soft reset results in immediate return of this message and I'm forced to hard reset back to an empty palm(which does work and contains the new update). Any one else seen this? Any way to undo the update in hopes I may be able to resync to my original configuration? Incidentally, I can hotsync to a new username/configuration, just not my old(and painstakingly built) one.

RE: Big trouble with this update for me
JamesC @ 3/24/2004 5:53:38 AM #
I've had problems like this a few times before after a hard reset, and managed to get out of it with a warm reset and/or deleting offending files from the c:\program files\palm\\backup folder.#

To do a warm reset, hold down up while you press the reset button. This will stop any applications running on startup, and allow you to temporarily disable them until you can find a way to fix that application (could be a damaged .prc backup)

James.

RE: Big trouble with this update for me
JamesC @ 3/24/2004 5:56:58 AM #
sorry, path should be c:\program files\palm\UserName\Backup, forgot you can't use angled brackets here. obviously replace username with your palm username...

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