Treo Disappoints in Warranty Reliability Report

Treo Disappoints in Warranty Reliability ReportAccording to a newly released study by SquareTrade, an independent aftermarket warranty provider for consumer electronics, the Apple iPhone is less than half as likely to fail as phones from Apple's two biggest competitors - BlackBerry and Palm.

The study, based on data from over 15,000 phones, finds that only 5.6% of iPhone users reported a device malfunction in the first year of ownership, compared with 11.9% of BlackBerry owners and a staggering 16.2% of Treo owners. The trend is projected to continue through the second year of ownership, with iPhone maintaining its status as the most reliable of the three.

Treo Disappoints in Warranty Reliability Report

The report basically takes an iPhone centric approach at that specific device's reliability and problems over time. Little attention, other than a few charts, is given to the problems and issues associated with the other major smartphones named. In addition, no effort is made to identify specific models or carriers.

The full report can be found here. (.pdf link)

Article Comments

 (18 comments)

The following comments are owned by whoever posted them. PalmInfocenter is not responsible for them in any way.
Please Login or register here to add your comments.

Start a new Comment Down

We're #1

PacManFoo @ 11/10/2008 2:34:11 PM # Q
Good to see Palm continue its dominance in at least one category.

The last known classic PDA user.
I've recently upgraded from a PLAM TX to a Newton MP2000!
http://newtonpda.googlepages.com
RE: We're #1
jeffhoward001 @ 11/11/2008 9:59:55 AM # Q
LOL... That's pretty funny actually.

As odd as it may sound, I've had my cheap-o Centr-o for about 8 months now, and it's pretty solid. I haven't had any *major* problems with it other than ActiveSync needing to be manually synced ever few days (annoying, but not huge).

- Jeff

Tungsten T -> Palm TX -> TX & Centro (Good combo so far!)

RE: We're #1
Gekko @ 11/11/2008 2:12:27 PM # Q

my $99 centro is holding up well. tiny hairline crack near the home button but overall not bad!

http://tinyurl.com/5n6qsr



Reply to this comment

iPhone to Treo

mikecane @ 11/11/2008 4:36:32 PM # Q
BLOW ME!

The iPhone Ocarina
http://exacteditions.blogspot.com/2008/11/iphone-ocarina.html

God Almighty! How frikkin STUPID we all were for thinking PALM was the future.

Palm is the past. TEN YEARS past!

RE: iPhone to Treo
Gekko @ 11/11/2008 5:22:38 PM # Q

gimmicks don't impress me. my smartphone is a tool, not a toy, fanboy.



RE: iPhone to Treo
hkklife @ 11/11/2008 7:36:32 PM # Q
Just for starters, I'll take a removable flash memory card slot, a stylus, cut & paste and BT voice dialing instead of this silliness on the iPhone 3.0.

Pilot 1000->Pilot 5000->PalmPilot Pro->IIIe->Vx->m505->T|T->T|T2->T|C->T|T3->T|T5->Zodiac 2->TX->Verizon Treo 700P->Verizon Treo 755p
RE: iPhone to Treo
mikecane @ 11/12/2008 5:41:37 AM # Q
Dinosaurs! The tar pit is to your left.

RE: iPhone to Treo
hkklife @ 11/12/2008 8:45:01 AM # Q
And don't forget a removable battery!



Pilot 1000->Pilot 5000->PalmPilot Pro->IIIe->Vx->m505->T|T->T|T2->T|C->T|T3->T|T5->Zodiac 2->TX->Verizon Treo 700P->Verizon Treo 755p

RE: iPhone to Treo
abosco @ 11/12/2008 10:06:37 AM # Q
Give them time. The iPhone 3G is only the #1 selling phone on the market (beating out the million variants of free RAZR deals in existence).

At some point, the benefits of the new platform will outweigh the drawbacks for you, and you'll switch as well. Yes, Gekko will have to spend all of eight or nine seconds learning how to navigate the new iPhone OS.

-Bosco
NX80v + Wifi + BT + S710a

RE: iPhone to Treo
hkklife @ 11/12/2008 11:17:15 AM # Q
Nah, I'll prolly get a BB Storm.

Pilot 1000->Pilot 5000->PalmPilot Pro->IIIe->Vx->m505->T|T->T|T2->T|C->T|T3->T|T5->Zodiac 2->TX->Verizon Treo 700P->Verizon Treo 755p
RE: iPhone to Treo
Gekko @ 11/12/2008 12:11:10 PM # Q

bosco - how are the iphone PIMs? what don't you like in general if anything? waht do you sync with? outlook? PC or Mac? i need good PIMS, cut and paste, external microSD storage, and stability would be nice too. why don't you do us all a favor and write a nice post or article for PIC on your transition from palmOS to iphone - likes, dislikes, etc.? give back to society rather than just take.


RE: iPhone to Treo
Gekko @ 11/12/2008 12:36:17 PM # Q

and for that matter, where is ryan's article on treo/palmOS vs. iphone and the transition issues one might find if they jump ship?

RE: iPhone to Treo
hkklife @ 11/12/2008 1:05:04 PM # Q
IF I end up getitng a Storm (sometime in the next 2-8 weeks, I figure), I am certainly planning an uber-detailed article summarizing my feelings/findings on jumping ship to BlackBerry Storm after a decade + of daily Palm OS usage.

And if I stick with the Storm, then I'll definitely try to come up with a "how to" guide to transition from POS to BB as painlessly as possible, at least for the most popular apps/games and PIM data.



Pilot 1000->Pilot 5000->PalmPilot Pro->IIIe->Vx->m505->T|T->T|T2->T|C->T|T3->T|T5->Zodiac 2->TX->Verizon Treo 700P->Verizon Treo 755p

RE: iPhone to Treo
Gekko @ 11/12/2008 1:19:47 PM # Q

i've played with the BB. not a big fan of the OS. it was kind of a dumb zombie OS - not very intuitive, not very flexible, not very ALIVE. it makes FrankenGarnet looks absolutely state of the art. the only good thing about BB is the bulletproof push email. everything else sucks.

if i have to jump from palmOS, i'll probably choose a WinMob variant or iphone. probably WinMob at this point. i imagine that's at least 1-2 years off.

by the way, i know of several companies who are or who have recently dumped treos to go with BB. i think palm is bleeding lots of enterprise customers. anybody else seeing this? naybe RIM smelled blood and is using economies of scale to really provide great pricing and selling companies on higher up front costs but lower real costs over time due to less support issues and higher productivity via push?



RE: iPhone to Treo
hkklife @ 11/12/2008 1:29:55 PM # Q
Yup, I know of a number of individuals & companies that have dumped their Treo 650/700p/700w's to jump ship to a BB (mostly companies) or iPhones (individuals).

This post to the otherwise-worthless Palm corporate blog sums up the entire corporation's attitude of complacency and "just barely good enough":

http://blog.palm.com/palm/2008/11/post-election-n.html

"BTW, the unlocked Treo Pro ran neck and neck for top honors in a recent PC Magazine roundup of unlocked phones, but we're not demanding a recount. "

Instead of saying "gosh, we produced a halfway decent "me too" WinMob smartphone but it's not good enough to win comparison tests or to be picked up by any domestic carrier-WHAT CAN WE DO TO IMPROVE?", Palm is basically shrugging their shoulders and saying "we are content to be an also-ran in the marketplace. You should be delighted that we release anything new at all and the Palm/Treo brand equity is reason enough to buy it"


Pilot 1000->Pilot 5000->PalmPilot Pro->IIIe->Vx->m505->T|T->T|T2->T|C->T|T3->T|T5->Zodiac 2->TX->Verizon Treo 700P->Verizon Treo 755p

RE: iPhone to Treo
Gekko @ 11/12/2008 1:33:57 PM # Q

"Successful people are people who have made the most of a series of gifts that have been given to them by their culture or their history, by their generation. Bill Gates has this utterly extraordinary series of opportunities. When he's 13, it's 1969. He shows up at his private school in Seattle, and they have a computer room with a teletype machine that is hooked up to a mainframe downtown. Anyone who was playing on the teletype machine could do real-time programming. Ninety-nine percent of the universities in America in 1969 did not have that. Then, when he was 15 or so, classmate Paul Allen learned that there was a mainframe at the University of Washington that was not being used between two and six every morning. So they would get up at 1:30 in the morning, walk a mile, and program for four hours. When Gates is 20, he has as much experience as people who have spent their entire lives being programmers. He has this incredible headstart." Malcolm Gladwell

RE: iPhone to Treo
mikecane @ 11/13/2008 6:15:17 AM # Q
>>>give back to society rather than just take.

What a line - and from GEKKO!! The biggest take-take-taker of the lot here! Suddenly he's Mr. Share-Me-Socialism. Notice he's only that when HE wants something.

And I'll beat you with a bat, Gekko, if it turns out you've actually *read* Gladwell's latest book before I have.

RE: iPhone to Treo
Gekko @ 11/13/2008 6:21:32 AM # Q

i generously dispense my wisdom here freely, you SOB! i give you access to one of the most deceitful, duplicitous, deceptive minds of our time. who better to advise you?

Reply to this comment
Start a New Comment Thread Top

Account

Register Register | Login Log in
user:
pass: