Palm Takes a Swipe at RIM in the NYTimes

Palm has taken out a full page ad in today's New York Times newspaper on page A21. The ads pokes a little fun at RIM over the recent widespread blackberry outage earlier this week. The ad features a Treo 750 and reads:

"includes voice, email, text, web, calendar and contacts.

And most importantly, uptime.

Palm Smartphones. They connect to your Microsoft Exchange Server. No third-party servers. No hassles. And more importantly, no nationwide blackouts."

Palm RIM NyTimes AdPalm continues the jab at their website with the large promotional banner on the homepage showing a similar slogan and message. Screengrab here.

Palm is keen to point out its Microsoft Exchange powered alternative for powering corporate email systems versus RIM's network operating center approach in light of the recent downtime. RIM has blamed a routine system upgrade for an outage that lasted over three hours and knocked out service for nearly all BlackBerry users in North America. It was the second major outage for the service in less than a year.

Thanks to Jason Langridge for the tip.

Article Comments


The following comments are owned by whoever posted them. PalmInfocenter is not responsible for them in any way.
Please Login or register here to add your comments.

Start a new Comment Down View Full Comment Thread

They're taking a swipe at them everywhere

SeldomVisitor @ 2/14/2008 3:54:29 PM # Q
Not just the NYT.

See their blog, for example.

The comments about this around the net, INCLUDING on their own blog, are hilarious.

Whatta setup - the guy who came up with this STOOPID idea is probably short PALM stock...

RE: They're taking a swipe at them everywhere
adamsmark @ 2/14/2008 4:44:08 PM # Q
I can see executives now opting for the Treo/Centro, working off an outmoded operating system. You know, my Mac SE still works, but I don't use it much.

"I believe in the atomic bomb."

Blogging at">

Palm V > Vx > Clie Peg T615C > T3 > Clie TH55 > T3 > Treo 650 > Treo 700p & T3!

RE: They're taking a swipe at them everywhere
CFreymarc @ 2/14/2008 4:53:18 PM # Q
This is very justified. My biggest criticism of RIM has been they are way to centralized for email exchange. With a Treo, you can choose any email server and go from there. I know for a fact that RIM have lost a lot of enterprise accounts over being too centralized. It is kinda like the French national phone system where every long distance call goes through this huge switching center just outside of Paris. That building goes down, so does the whole countries phone system with the exception of some military and national services.
RE: They're taking a swipe at them everywhere
hkklife @ 2/14/2008 5:08:32 PM # Q
Pitiful. 2 posts in 4 days on the Palm Blog, yet we're still awaiting word on any number of other items, just a sampling of which are:

-Why was the 700p such a shiity device in every aspect?
-What exactly was fixed by the recent 755p update and can Verizon/Alltel/Telus etc customers also expect an update?
-Will the Centro (and any other Garnet device) ever see a Google Mobile Maps Location update?
-Are there any other Garnet devices planned after the GSM Centro?
-Why is Palm Desktop for Vista such a (late) spectacular disappointment?
-Why does Palm refuse to pay any attention to the PDA market?
-Is Palm concerned about the recent woes with Sprint (the biggest carrier support of Palm by far) losing customers?
-How does Palm plan to address their dead-last ranking in satisfaction surveys?
-Why do only GSM Garnet devices get the new dialer/phone app?
-Is Palm able to give a legitimate reason why they refuse to support SDHC cards larger than 4gb?
-Will the MyPalm portal ever be updated or leave beta?
-Will Palm continue to outsource all future WM hardware efforts?
-Is the Fooleo 2 still supposedly in the works as was "promised" back in August?
-After the smashing success in '07 of the iPhone and Asus EEE PC, is Palm going to become more aggressive in its hardware specs?
-Snce Xerox's appeal was turned down, why did Palm refuse to revisit Graffiti 1, a input system used by millions (and preferred by many) of users between 1996 and 2002?

Pilot 1000-->Pilot 5000-->PalmPilot Pro-->IIIe-->Vx-->m505-->T|T-->T|T2-->T|C-->T|T3-->T|T5-->TX-->Treo 700P

RE: They're taking a swipe at them everywhere
mikecane @ 2/14/2008 8:40:12 PM # Q
You ask many questions.

That makes you a troublemaker.

Hence, you must really work for RIM! Or Microsoft!

RE: They're taking a swipe at them everywhere
jnunez @ 2/15/2008 9:56:35 AM # Q
Wow that is about everything I had on my list of questions and more!

4 more months for my Sprint contract to expire and I plan on jumping ship. The discount I get on a new phone is crap. I will end up paying more for a 755P than for a new iPhone! I think I will go for a Blackberry for now and get a 1 yr contract. If Palm can't get something worthwhile (No Centro isn't worth it) out by the time it expires then I will jump to iPhone. By a year's time it will be mature enough and software will be there.

Treo 700p is the worst piece of hardware I have ever owned. It crashes more than the Compaq I purchased with Windows ME! An attempt at Bluetooth DUN with a company laptop wiped out everything! I rather have a few hours of no email than 4 days on a business trip with no contacts or any of the other items I have on my Palm (RSS feeds, MP3, etc...)

Pilot 1000 -> IIIe(w/ Ricochet wireless modem) -> Handspring -> 700P -> ????

RE: They're taking a swipe at them everywhere
CFreymarc @ 2/15/2008 4:04:31 PM # Q
A lot of questions worth answering. From what I have been heard there is a rumor mill that is singing a song like this...

The Treo 700 series was an outsourcing nightmare for Palm. Jeff was no longer working on the Treo line since he is trying to do brain chips now. The outsource middlemen oversold the ability of their "excellent" engineers working cheaper since they live overseas. These same middlemen sat on the payments and hired every overseas CS and EE undergraduate that they could find to finish the job scraps.

Then it took longer to complete and testing wasn't as extensive it should be. Finally "WE NEED TO SHIP IT NOW!" screams started to come from the same people that got cheap on the development while they kept their half million dollar salaries, mortgage payments on depreciating houses in the hills and box seats at sporting events.

Who knows what will happen next. I think Palm is top heavy now and a lot of executive purges are in order.

RE: They're taking a swipe at them everywhere
hkklife @ 2/15/2008 4:36:09 PM # Q
Superb tidbits, CFreymarc, especially if there's more than a nugget of truth to them.

For the record, I probably have another list of equal length of pressing questions I'd love to send to Palm and/or have them address HONESTLY on their blog. And those aren't the questions/criticisms of a Palm Pessimist but rather a very concerned, long-term, faithful user of the platform. I've been accused many a time of being a paid Microsoft FUD-spreader....when in fact, I've used one WinCE/WinMob device in the dozen years I've used Palm OS devices (all of which were purchased by me personally).

I personally think that the 18 month gap (an eternity in the nascent smartphone market) between the release of the buggy Treo 650 and the buggy 700p really helped cement Palm's current reputation for customer dissatisfaction and as an industry has-been. I think the success of the Treo 600 really caught Palm by surprise and they probably realized that they could pluck it up along with the dying embers of Handspring for pennies on the dollar it'd give them an easy headstart on the rest of the marketplace while still milking the remaining PDA market. The utter lack of a proper flagship PDA after the T|T3, followed by the the sequence of under-spec'd, hideously styled, buggy 650/700w/700p Treos and the diasterous LifeDrive would have been enough to tank a company with fewer cash reserves than Palm. Palm's top-down purge should have begun in 2003/2004, not now!

Pilot 1000-->Pilot 5000-->PalmPilot Pro-->IIIe-->Vx-->m505-->T|T-->T|T2-->T|C-->T|T3-->T|T5-->TX-->Treo 700P

Reply to this comment


Gekko @ 2/14/2008 5:09:14 PM # Q

how's palm's push? we use treo and we sync every hour. it's a PIA. i have yet to meet someone with rock-solid treo push. everyone does the hourly sync. it sucks and i hate it.

RE: push
mikecane @ 2/14/2008 8:39:11 PM # Q
Hey, Gekko, that's Palm's next ad slogan.

Palm: We Don't Push You Around.

RE: push
LiveFaith @ 2/14/2008 8:54:39 PM # Q
Geesh Mike, you're lonely again. :-D

The best part on the ad would been to advertise the Blackberry Connect option available on the 755. That wooda gottem.

Pat Horne

RE: push
nybble @ 2/15/2008 7:44:12 AM # Q
Gekko - actually I had been using chatteremail and it used IMAP IDLE. My mail was on my Treo faster than it was on my desktop. It was remarkably good in that way. Y'know when my Treo was working at all... :)

<> that is my tech blog. There are many like it, but that one is mine.
Reply to this comment

everything is a trade-off when it comes to local vs remote

Poopie @ 2/14/2008 6:24:19 PM # Q
Network links drop. Disks die. Planes crash. Boats sink.

iPhone uses external servers for visual voicemail. If it went down for a day, I'd live. I sure wouldn't want to give up visual voicemail.

RIM is at fault for building non-fault-tolerant infrastructure services.

The real issue here is that there are very few companies who have built services that run with effectively no downtime in cloud computing environments yet.

Let's see... there's Google, Yahoo, Amazon...

Could gmail/ google calendar / some new AJAX apps in a good browser with always-on, fast wireless replace PIM apps? Probably...

Even without always-on, fast wireless, I bet you could use google gears and make it happen...

USR Palm Pilot 1000 --> Palm Pilot Professional --> TRG SuperPilot --> Palm IIIc --> Palm V --> Palm M505 --> Palm M515 --> Tungsten T|2 --> Treo 600 --> LifeDrive --> iPhone

RE: everything is a trade-off when it comes to local vs remote
freakout @ 2/15/2008 12:04:28 AM # Q
Let's see... there's Google, Yahoo, Amazon...

Add Microsoft too. Xbox Live has done pretty well - apart from some intermittent login issues over Christmas, there hasn't been any major downtime in five years.

Reply to this comment

Uptime.... huh?

T_W @ 2/14/2008 8:27:35 PM # Q
Will this uptime promise fix my constantly crashing 650?

How about my "corrupt all mailboxes every 2 months" copy of Versamail?

How about my "corrupt the saved preference database and reset unit to factory defaults" copy of Palm OS?

People with sh*tty QA should keep their mouth shut.

RE: Uptime.... huh?
mikecane @ 2/14/2008 8:38:20 PM # Q
>>>People with sh*tty QA should keep their mouth shut.

Huh? What? You think *they* think they have that?

Oh no. Everything is rainbows, unicorns, and pretty flowers at Palm, Inc.

Just ask Ed clueless Colligan!

All the flaws are in your own mind.

RE: Uptime.... huh?
LiveFaith @ 2/14/2008 8:57:03 PM # Q
Shut up? Hey cut em some slack here. At least their showing some fight. When you have 1 1/2 feet in the coffin, it's good to see something lively, even if it's wrong.

Pat Horne
RE: Uptime.... huh?
freakout @ 2/15/2008 12:27:15 AM # Q
Will this uptime promise fix my constantly crashing 650?

The 650 is four years old now. Ice Age stuff. Time to move on!

RE: Uptime.... huh?
T_W @ 2/15/2008 12:51:03 AM # Q
The 650 is four years old now. Ice Age stuff. Time to move on!

Move on to what? A Treo 700P or 755P which is essentially identical to the 650?

A Centro?

RE: Uptime.... huh?
T_W @ 2/15/2008 12:54:42 AM # Q
Essentially identical except I get to throw away my perfectly good SD card.

RE: Uptime.... huh?
wildmantrader @ 2/15/2008 8:57:31 AM # Q
I guess that betamax is still skipping on you sometimes also?
RE: Uptime.... huh?
hkklife @ 2/15/2008 10:53:15 AM # Q
mini and microSD offer ZERO advantages over fullsize SD/SDHC in non-phone devices. I can see where a smaller smartphone such as the Centro could require a smaller memory card format but for devicevs like the 750 & 755p, Palm *COULD* have incorporated a fullsize SDHC slot, they just didn't for all of the usual reasons (laziness, cheapness, R&D ineptitude, wanting to create a "new" feature bullet point, trying to intentionally limit memory card capacities in order to hide FrankenGarnet's deficiencies, in cahoots with Sandisk et al). Just because a memory card format has been around a few years does not mean it's ready to be put out to pature. From a compatibility, performacne, and $/mb ratio, SDHC is a clear winner over any other memory card format on the market....but, prior to last year, I'd have still said CF was the way to go for power users where size was not an issue (DSLRs etc). Palm was once a trendsetter and pioneer when it came to jumping on the MMC/SD bandwagon in 2001. A shame that they've been lacking a clear expansion card strategy over the past year or so.

Adding insult to injury is the fact that Palm users are still getting excited over the Centro having ~68.8mb of available device memory over the 755p's ~62.8mb. Why can't Palm just give us 128mb of RAM and at least a gig of internal flash storage?

Furhtermore, Palm shouldn't have jumped from SD to SDHC to miniSD to microSD in a year's time. Like many other Palm efforts, they jump around willy-nilly from the one "latest & greatest" semi-standard to the next. Universal connector? Mini USB? Multi connector? Back to mini USB? SD? SDHC? miniSD, microSD? Who cares!

Palm's new strategy appears to be essentially taking potshots at a competitor who just a short time ago had clunky, hideously designed devices with specs that made Palm look cutting-edge. That would've been a grand strategy back in, oh, 2003 or 2004. But now RIM has learned from Palm's (as well as their own) mistakes and has several different formfactors with features like wi-fi, integrated GPS, 3.5mm stereo headphone jacks etc. And with RIM now taking a serious look at touchscreens...Palm had better up the ante fast.

Sure, RIM still doesn't pack all of the must-have features into a single device but at least they offer options. The have a wi-fi enabled BB 8820 & Curve, the GPS-enabled 8820, the Pearl for the style-conscious set and so on. Palm could easily do that with the Treo line--don't you think the hipster kids would love a 3.5mm stereo headphone jack and maybe a gig or two of internal storage on that shiny new Centro, especially with PTunes Deluxe already onboard? Wouldn't 128mb of RAM or wi-fi and/or Google Maps My Location LBS on the 755p have made it a more compelling step up from the 700p and Centro? And when finally freed from the shackles of the aging FrankenGarnet, why did Palm refuse to at least offer a variant of the Treo 700w/wx or 750 with integrated wi-fi?

Pilot 1000-->Pilot 5000-->PalmPilot Pro-->IIIe-->Vx-->m505-->T|T-->T|T2-->T|C-->T|T3-->T|T5-->TX-->Treo 700P

Reply to this comment

Good advertising campaign

Surur @ 2/15/2008 11:48:54 AM # Q

2 years ago when these RIMM outages started to make news, Palm was accused of doing nothing to take advantage of the opportunity to weasel out some new contracts. This time they are going all out, and I say good for them.

The fact is that RIMM is not just a centralized system, but also a middle man, which means they HAVE to add further points of failure. By cutting them out you also have to reduce your risk of service outage.

This logic, all by itself, will eventually mean RIM will find itself out of business in a few years time.

Reply to this comment

Palm OS vs BB

roadwarrior2008 @ 2/15/2008 1:09:19 PM # Q
If Garnet is so ancient, tell me what function, feature, or program advantages does the Blackberry have over Palm OS? What can BB, WM, or iPhone operating systems do that Palm OS can't? My only gripe with Palm OS is stability...which is why I finally moved to Windows Mobile. I still use my Treo 680 as well.

I have yet to try a Blackberry, but Want to know what it can do that Palm OS can't.

RE: Palm OS vs BB
hkklife @ 2/15/2008 11:51:59 PM # Q
First of all, I'm nowhere near a Crackberry user/addict/expert. But just for starters, I am aware of the following aspects where RIM surpasses Palm in the OS department:

-RIM has UMTS on their GSM BBs. Palm cannot manage that (nor do they care to even attempt to shoehorn it in) under FrankenGarnet.

-BB OS supports >4gb volume capacities. Garnet does not. Palm would rather just tell their users to use a 4gb or smaller card instead of try to surmount the 32-bit addressing issue.

-Blackberries can have BT, wi-fi and cellular radios onboard a single device and, AFAIK, all of those radios operating simultaneously. By all accounts, Garnet cannot...and even if it can support more than 2 radios in a single device, Palm would likely continue to deny their users wi-fi since they are so beholden to the carriers.

-BB OS supports A2DP for wireless stereo headphone functionality. Garnet cannot accomplish without users having to buy Softick's AudioGateway and that is an unstable kludge at best.

-BB OS supports Bluetooth 2.0. Garnet is maxed ou at a very shaky implementation of BT 1.2.

What else do we have? Voice dialing over Bluetooth is another one but I'm not sure if that's an inherent OS limitation of just a drawback of Palm's Garnet BT stack and/or phone app and/or lack of native voice dialing.

P.S. Despite all of the above "issues", I'd still take any Palm OS Treo or Centro all day over any current BB device!

Pilot 1000-->Pilot 5000-->PalmPilot Pro-->IIIe-->Vx-->m505-->T|T-->T|T2-->T|C-->T|T3-->T|T5-->TX-->Treo 700P

RE: Palm OS vs BB
cervezas @ 2/16/2008 9:43:34 AM # Q
Stopped by to see what was up here on PIC and, sheesh, you guys are like a bunch of bitter, smelly old men! I mean, it was bad before, but the PIC crowd has now reached the level of self-parody. Step away from the PC!

You guys really should spend a month with a BlackBerry some time. It's the ugliest, most tedious human-machine interface I've ever seen. It's *only* good for email and only insofar as its generally reliable (the UI and the keyboard are crap compared to a Treo). I've been carrying a BlackBerry 8830 for six months now because that's the only device my current client lets connect to their corporate email, but I always have to carry my Treo 680 as well for everything else I need to do. I was especially glad to have it this week when the BB service went out not for the 2-4 hours that many experienced, but for a full 18 hours.

David Beers
Senior Wireless Developer

RE: Palm OS vs BB
hkklife @ 2/16/2008 12:22:24 PM # Q

Good to see ya back, pal. It's been too long. Can you give us a tidbit or two as to what you've been up to lately?

FWIW, I still find the two biggest shortcomings on BB devices to be their bizarre keyboard layouts and those hideous skinny, "crooked" fonts they use.

Again, I'd take a Treo 650 over any BB device on the market. RIM needs to use some of their warchest $ and completely overhaul the UI and every cosmetic aspect of the OS. At least they got the styling & build quality of their devices somewhat up to par...

Pilot 1000-->Pilot 5000-->PalmPilot Pro-->IIIe-->Vx-->m505-->T|T-->T|T2-->T|C-->T|T3-->T|T5-->TX-->Treo 700P

RE: Palm OS vs BB
twrock @ 2/16/2008 12:36:41 PM # Q
First Lefty and now Cervezas. What, is it a reunion of the Davids?
Good to see you back too, Beers. If you blog was any indication, you must have been a very busy boy.

"twrock is infamous around these parts"
(from my profile over at Brighthand due to my negative 62 rep points rating)
RE: Palm OS vs BB
akalefty @ 2/16/2008 3:12:42 PM # Q
Big deal. Every Tom, Dick and Harry is named "David".

RE: Palm OS vs BB
cervezas @ 2/16/2008 3:53:26 PM # Q
Very busy, indeed. We're developing new mobile apps and services that compete head-to-head with Google. 'Nuff said!

David Beers
Senior Wireless Developer
RE: Palm OS vs BB
freakout @ 2/16/2008 6:40:27 PM # Q
^^ Beersie! I was worried you'd come to your senses and left this place and all its vitriol behind for good. nice to see you again. Please come back more often. Rationalism is in high demand. guys are like a bunch of bitter, smelly old men! I mean, it was bad before, but the PIC crowd has now reached the level of self-parody. Step away from the PC!

My excuse is that I work here now...

...Softick's AudioGateway and that is an unstable kludge at best.

True, but Palm shares a lot of the blame for that: it seems every new device and every new ROM update manages to break compatibility. Plus, Audio Gateway's audio quality leaves every other A2DP solution I've tried so far in the dust. It's worth the instabilities, IMO.

RE: Palm OS vs BB
cervezas @ 2/16/2008 7:32:29 PM # Q
Hey, Tim, good to see you're holding down the fort here. Perhaps I'm being unfair about PIC. At least about the smell, which seems to be coming predominantly from Mike Cane.

Looks like Lefty's crew and mine both have Google in our sights these days. Dare I wander over to the ACCESS Releases ALP SDK thread? With Lefty around and news like that I expect there's been blood.

Not talking about Lefty's.

David Beers
Senior Wireless Developer

RE: Palm OS vs BB
mikecane @ 2/20/2008 4:47:06 PM # Q
>>>At least about the smell, which seems to be coming predominantly from Mike Cane.

Living things have odors. Dead things like ACCESS and Palm have no odor of life.


Reply to this comment

Google: FIFTY PERCENT of Search via iPhone!

mikecane @ 2/15/2008 2:16:53 PM # Q
Has the Treo *ever* made a measurable dent there?

WTF not? It's been out for YEARS!

Choose one:

1) The user experience is so abysmal, people won't try it after once or twice

2) Treo users know everydamnedthing (uh, no!)

3) Treo users are stoopid and don't know they *can* Search

4) iPhone's user experience makes it simple, easy, and fun

5) iPhone owners have IQ, Treo's whipped-dog fanboiz don't

Well, you can also mix and match. Why choose just one?

RE: Google: FIFTY PERCENT of Search via iPhone!
mikecane @ 2/15/2008 2:20:46 PM # Q
And yes, I *did* deliberately misstate the percentage in the headline.

It's actually: "Google on Wednesday said it has seen *50 times* more search requests coming from Apple iPhones than any other mobile handset -- a revelation so astonishing that the company originally suspected it had made an error culling its own data."

I just wanted some eyes to pop out, out there.

Besides, in another year or three, it probably *will* be 50%!

*evil laugh*

RE: Google: FIFTY PERCENT of Search via iPhone!
twrock @ 2/15/2008 7:45:46 PM # Q

6) The kind of people who buy iPhones are more often without a clue and need to spend a lot more time looking for things.

(Of course I don't know. But it's fun to come up with silly ideas, isn't it?)

"twrock is infamous around these parts"
(from my profile over at Brighthand due to my negative 62 rep points rating)

RE: Mikecane: FIFTY PERCENT of Stupidity via Him!
freakout @ 2/15/2008 7:54:55 PM # Q
Besides, in another year or three, it probably *will* be 50%!

(rolls eyes)

RE: Google: FIFTY PERCENT of Search via iPhone!
mikecane @ 2/16/2008 4:08:45 PM # Q
>>>(rolls eyes)

The next time you do that, could you arrange to have your head suck them in and eat them? Why do you need them? You're clearly blind with them. So go do without.

RE: Google: FIFTY PERCENT of Search via iPhone!
jca666us @ 2/18/2008 6:35:47 AM # Q
We can only hope!!!

Reply to this comment

Last gasps

HiWire @ 2/15/2008 4:20:42 PM # Q
Palm's the underdog now... what do you expect them to do?

At least we can hope they'll go down fighting.

I thought about replacing my m505, but the TX/Treo 755p don't offer enough benefits, given the price. My Nokia 6265i cellphone already has a 2MP camera, MP3 playback, 3.5mm jack, mini-SD, Bluetooth, and games. I'm surrounded by computers all day - off-hours email is not a big deal for me.

I think the form factor is a major problem. I actually prefer using Graffiti and the touchscreen when I use my Palm. If Palm could release a followup to the TX or E2, I'd be interested. The E2 form factor is attractive overall, but it could definitely use a full-size screen like the one in the TX. Bluetooth is a must, and WiFi would be a bonus.

Palm m505 User

Reply to this comment
Start a New Comment Thread Top View Full Comment Thread


Register Register | Login Log in