When Will Palm Fix the m505's USB Problem?
It's possible Palm is close to coming up with a fix for the long-standing USB problems that have affected many m505's. Palm's Customer Service people are giving out contradictory information about what the company is doing about this issue. It is not clear at this point whether this will be a replacement for the USB cradle or for the entire m505. Or if the company is close to doing anything about it besides replacing individual units.
Update: A possible fix for this problem is available here.
One reader wrote in that he was told by a Customer Service supervisor at Palm that the company will announce in a matter of days that they are recalling all m505's with their HotSync cradles and replacing them with a brand new re-designed m505 that addresses the defective internal USB components of the m500 series that has caused so many of the units to fail.
According to this supervisor, registered owners will be contacted by e-mail sometime within the next two weeks to arrange an advanced exchange.
Another reader was told that Palm would be mailing out replacement cradles to all registered m505 owners.
Many m505's have experienced USB problems since the handheld was first introduced. There is really only one symptom: the Palm suddenly fails to HotSync via USB. It can still HotSync with a serial cradle or infrared. This can happen even to a unit that has worked for months.
This is rapidly becoming a fairly widespread problem. There is an active thread about it on the PIC Forums and an m505 owned by a Palm Infocenter staff member recently stopped HotSyncing after working fine since May.
- PIC: M505 Hotsync failure
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