Palm Confirms m130 Does Not Have 16-Bit Screen (Updated)
Almost since the release of the Palm m130, there has been a debate, sometimes quite acrimonious, on the PIC Palm Forum on whether it really has the 16-bit color screen Palm said it did. One user calling himself an0nym0vs has claimed for months that the device actually has a 12-bit screen. Today, a Palm spokesperson admitted to Wired that the m130's screen really isn't 16-bit.
"We want our customers to know we made this honest mistake," the spokesperson said. "We truly believed the m130 offered 65,000 color combinations. We want to offer an apology."
Update: According to a follow-up article in Wired, Palm does not plan to reimburse m130 owners for this error.
Update 2: According to Palm spokesperson Marlene Somsak, Wired, is incorrect and Palm is currently looking into ways to compensate m130 owners.
Update 3: Please read the follow-up article: Palm Deciding How to Compensate m130 Owners.
Palm will be in touch with all owners of the m130 about this, though it hasn't committed to compensating them in any way. It will also need to change the m130's packaging and its own website.
A 12-bit screen can display 4,000 colors, while a 16-bit one can display 65,000.
This same mistake happened to Hewlett-Packard several years ago. The HP Jornada 420, 430, and 540 were advertised as having 16-bit color screens when they were released and only later did HP realize and admit they were really only 12-bit.
Thanks to Michael Gunn and Gordon for the tips and an0nym0vs for bringing the true facts to light. -Ed
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