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palmOne Releases Tungsten T3 Update

palmOne support has released a new software update for the Tungsten T3 handheld. The update addreses the previously mentioned SD card problems and audio interrupt bug.

Palm worked aggressively to investigate the issues and now is providing a solution for the SD Card issue reported last month by PalmInfocenter and a number of customers. After investigation, they determined that there were some situations in which data transfers to SD Cards could fail.

Palm Tungsten T3palmOne encourages all owners of the Tungsten T3 handheld to upgrade their handheld using the software update now available at the palmOne support website. If the card has been or continues to be unresponsive after taking both of these steps listed below, users are instructed to contact the SD Card manufacturer directly as there are issues with the card that are beyond palmOne's control.

Additionally, palmOne recently heard reports about an apparent slowdown in performance after turning the Tungsten T3 handheld off then on again. After investigation, palmOne determined that there were unnecessary audio interrupts, which may appear to affect performance. This Tungsten T3 Update reduces unnecessary audio interrupts.

palmOne encourages all owners of the Tungsten T3 who plan to use SD Cards at any time to upgrade their handheld using the software update below. This update aids in the transfer of data to certain SD Cards, in addition to other updates.

palmOne recommends that you reformat your SD Card after applying this software update. If the card has been or continues to be unresponsive after taking both of these steps, please contact the SD Card manufacturer directly as there are issues with the card that palmOne cannot correct.

The T3Update.prc is a software update for the Tungsten T3 handheld which, in addition to aiding in data transfer to SD Cards, reduces unnecessary audio interrupts that may appear to effect performance.

IMPORTANT: Backup the data on your Tungsten T3 handheld, BEFORE applying this upgrade, by performing a HotSync operation. The Palm T3Update.prc will update the ROM of your Tungsten T3 handheld. During this operation, all data stored on your Tungsten T3 handheld will be removed so backing up before you begin is vital. After performing the upgrade, perform a second HotSync operation to restore your data.

Full Installation Instructions

Tungsten T3 Review | T3 - Lowest Prices | palmOne Forum

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Does this update actually work?

Hippocrates @ 11/7/2003 1:51:59 AM #
there were some situations in which data transfers to SD Cards could fail.

Lawyerspeak?

A few burning questions:
- Does this fix all of the previously reported problems?
- What is Palm's official explanation for what happened?
- When will fixed T3s be sent to retailers?
- What is being done to compensate people who had SD cards charcoaled by their T3?
- Will there be any hardware changes in the fixed T3s?

Ska

RE: Does this update actually work?
PalmAddict @ 11/7/2003 2:26:09 AM #
No. It only fixes what is mentioned. You still need to use the AppSlipRotate and StatusBarLib patches to allow some of the applications written to the PalmSource VG standard to work. Couldn't they have integrated that in too? Wouldn't have been that tough.

-

"If it weren't for electricity we'd all be watching television by candlelight." - George Gobol.

RE: Does this update actually work?
Jax_fr @ 11/7/2003 5:34:11 AM #
PalmAddict, please check before posting wrong.
This patch actually contains AppSlipRotate and StatusBarLib.

RE: Does this update actually work?
IanJD @ 11/7/2003 5:55:12 AM #
Yes, the update does contain those two files, as did the original ROM image; however they are still the old (14/Aug/03) versions of the files, so you will still need the updated (5/Oct/03) versions in RAM.

RE: Does this update actually work?
Mister Groove @ 11/7/2003 10:22:05 AM #
Thanks for clearing that up IanJD! Where do you find the latter update?

RE: Does this update actually work?
IanJD @ 11/7/2003 11:18:56 AM #
RE: Does this update actually work?
shrike4242 @ 11/7/2003 4:45:16 PM #
So, are the updated AppSlipRotate and StatusBarLib installed with the new update, or will those files still need to be added to RAM to replace the ROM versions?

---- Jeff

RE: Does this update actually work?
Hippocrates @ 11/8/2003 11:04:11 AM #
Looks like Palm's customers will get screwed again. Palm is being very clever about not accepting any responsibility for this whole debacle.

Has anyone yet got Palm to reimburse them for their barbecued SD cards? ANYONE? The "Go ask SanDisk" line Palm's been giving out may be good enough for the obedient sheep here that still worship people like the late Carl "Shiftchanger" Yankowski, Eric "Two-Face" Benhamou, David "Lefty" Nagel, and Todd "Tommy-Gun" Bradley. More intelligent people will be avoiding Palm pruducts until quality control issues are finally addressed by Palm.

Rushing crap out to be sold to unsuspecting customers and using these victims as virtual beta testers should not be an acceptable business practice. Something's rotten in the state of Milpitas.

RE: Does this update actually work?
mikecane @ 11/8/2003 4:26:42 PM #
>>>Rushing crap out to be sold to unsuspecting customers and using these victims as virtual beta testers should not be an acceptable business practice.

This coming from a troll who for months under a variety of IDs has been bashing Palm in favor of PPC. Give us a break. That Everex Palm-Size PC I bought on ebay two months ago for $15 is still way overpriced.

RE: Does this update actually work?
MichaelSD @ 11/9/2003 8:53:33 AM #
Hippocartes, what don't you spare your useless comments? If you like PPC, fine. But this is a Palm forum (I know it is an incredible relevation), and no one is interested in your Palm bashing.

Thank you for your kind understanding.

RE: Does this update actually work?
Hippocrates @ 11/9/2003 2:53:10 PM #
Hippocartes, what don't you spare your useless comments?If you like PPC, fine. But this is a Palm forum (I know it is an incredible relevation), and no one is interested in your Palm bashing.

Thank you for your kind understanding.

Me no bash Palm. Me reporter tell what Palm do.

Thank you for your kind understanding.


Wi-Fi SD card for Palm in December! Bluetooth soon to come?
Hippocrates @ 11/9/2003 6:27:38 PM #
http://www.infosyncworld.com/news/n/4266.html

Is this for real or more vaporware? This would make the T3 a lot more useful. And that new Tapwave device (with dual SD slots and a great screen) could be a mini-laptop for the Starbucks generation.

Wonder if Bluetooth will soon follow?

$400 Tapwave with 128 MB RAM, $150 Wi-Fi card + $99 Bluetooth card = finally competition for the CLIE UX series.

RE: Wi-Fi SD card for Palm - never? Bluetooth SD - never?
Hippocrates @ 11/11/2003 5:02:06 AM #
It soon won't matter - these will be obsolete by next summer. The future is built-in dual wireless (like the CLIE UX-50) Once again, Palm's SDIO falls flat on its face.

Conspiracy theorists will ask if Microsoft is calling the shots in driver development. Maybe...
The wolves are circling.

RE: Does this update actually work?
Munan @ 11/11/2003 12:30:43 PM #
Actually, Hippocrates makes a valid point.
I had been a loyal Palm user for five years before I got my first T3. I've since gone through three others and now have an iPaq myself.
I'm not going to bash Palm, because I think their other hardware is fine.
I honestly wish my Tungsten T hadn't failed requiring a replacement anyway. That little machine is sorely missed, but after four T3s in less than a month, I simply had to draw the line.
I just feel dirty that I had to cross to the dark side, but so far, I am actually pleased with my decision.
Obviously, not EVERY T3 is fraught with problems, as evidenced by those owners who think the complainers are nuts, but I can assure you that the good units appear to be the minority, at least in Seattle.

I use a T3. Why isn't it listed??

Finally, I can buy a T3!

Mr T @ 11/7/2003 2:16:28 AM #
Took you long enough, PalmOne. I hope this fixes the issue once and for all
RE: Finally, I can buy a T3!
GearHead @ 11/7/2003 3:13:41 AM #
I would wait a little longer. What if PalmOne release a wi-fi + bluetooth built-in Tungsten T4.

I don'tkow if HP can make it in such small form factor at h4155 why can't PalOne make it. Like I said rather wait instead of feeling sorry around Christmas time.

Good Luck!

Free 802.11 No More Wires!!!
Support your local WAN!

RE: Finally, I can buy a T3!
mikecane @ 11/7/2003 11:20:11 AM #
>>>I would wait a little longer. What if PalmOne release a wi-fi + bluetooth built-in Tungsten T4.

Oh you bloody bugger! How did you know I'd rather have *this* over the current T3? I'm getting very jealous of the current iPaq 41xx owners with their WiFi built-into that teensy-weensy (that's a technical term!) form factor!!

RE: Finally, I can buy a T3!
Sleuth255 @ 11/7/2003 12:12:55 PM #
get a T3, the WiFi SDIO and a battery sled. You'll need one anyway when you try WiFi on a handheld. Or... wait for the T4 which may have dual SD slots...

RE: Finally, I can buy a T3!
Foo Fighter @ 11/7/2003 12:43:24 PM #
Quote: get a T3, the WiFi SDIO and a battery sled.

That's an awfully damn expensive solution, don't you think?

-------------------------------
My blog: www.pocketfactory.com

RE: Finally, I can buy a T3!
Altema @ 11/7/2003 1:58:06 PM #
Battery sled (Power To Go) is $53 online, and I don't know how much the SD wi-fi is going for, but it does stack up to be a pretty expensive soution... at least $600 when you add everything up. It would be more convient to go with a device with wi-fi built in, unless the wi-fi is just for ocassional use. At least the battery sled would give you more runtime than the extended battery for the new Toshiba. Just be aware that the T3 flip cover needs to be removed to attach and use the sled, and it act more like a portable charger than an extended battery. You Still, being able to go 30 days of normal use without AC is a kick. That is without wi-fi and based on the standard "30 minutes per day" use: if you want wireless on all that time then you can knock those times in half.

The easiest way to use the Power To Go in that situation (constant use) is to start with the Palm and sled charged, use the Palm until it gets low (5 or 6 hours runtime) then clip the sled on and keep going. When the sled gets low, the Palm will be on its own again, but will have a full charge. I've not had mine long enough for a torture test burn down yet, but I get two full charges out of the sled, on top of the total runtime from the Palm's initial charge. One charge lasts me between 5 and 6.5 hours, so you just multiply that times 3...

RE: Finally, I can buy a T3!
Altema @ 11/7/2003 2:20:19 PM #
Excuse all they typos, some words must have been hiding in the little box :(

RE: Finally, I can buy a T3!
mikecane @ 11/7/2003 4:07:00 PM #
>>>That's an awfully damn expensive solution, don't you think?


To say nothing of the bloody huge size!! It'd make it like a Classic iPaq with sleeve!

RE: Finally, I can buy a T3!
Altema @ 11/7/2003 4:15:41 PM #
"It'd make it like a Classic iPaq with sleeve!"

Depends on which sleeve, one card or two. The two card sleeve is gigantic... making the iPaq almost as thick as it is wide. The one card sleeve, while a lot thinner, is still thicker than the Power To Go, which adds about a quarter inch to the back and about a half inch to the bottom. It is narrower than the T series and actually looks nice compared to the iPaq sleeve or the Toshiba (not so) extended battery, but you WILL feel the difference in your pocket!

You may be better off with the T|C or a PPC in terms of looks and convienence for heavy wi-fi use.

Be forewarned though if you plan on using the PPC for site surveys and plugging the data into Pocket Excel; long cell entries may not be useful because there is no way to show the entire cell contents if it exceeds the screen width. I know from experience.

RE: Finally, I can buy a T3!
Tuckermaclain @ 11/7/2003 8:01:53 PM #
Anybody know if a T3 ordered today will have the fix?

RE: Finally, I can buy a T3!
mikecane @ 11/8/2003 4:28:44 PM #
>>>You may be better off with the T|C or a PPC in terms of looks and convienence for heavy wi-fi use.

Bite your tongue! I have eyes only for the T3 (although a WiFied T4 is something I'd easily cheat with!).

RE: I STILL can't buy a T3!
Hippocrates @ 11/8/2003 5:53:12 PM #
Mr T @ 11/7/2003 2:16:28 AM

Took you long enough, PalmOne. I hope this fixes the issue once and for all

"I pity the fool that buys a T3! I pity you! Fool!"

- The REAL Mr. T, Palm afficionado. November 8, 2003.

RE: Finally, I can buy a T3!
Mr T @ 11/9/2003 1:03:26 AM #
"I pity the fool that buys a T3! I pity you! Fool!"

- The REAL Mr. T, Palm afficionado. November 8, 2003.

Hey Hippo, are you trying to be funny?

Get a life!

RE: Finally, I can buy a T3!
EthiopianFlash @ 11/9/2003 10:36:35 AM #
Has any one tried this wireless solution? ould add WiFi, battery and a case for 169.00.

http://www.enfora.com

SJ30 > T|T3

translation...

jss1432 @ 11/7/2003 2:26:55 AM #
The translation of this seems to be "We don't really know what caused the problem, or if we do, we aren't going to admit that we screwed up and have to reimburse you for the SD cards. We're putting out this fix without knowing whether it really works to have you field-test it; if it doesn't work, we'll try again."

As a T3 owner, I was hoping for a more clear-cut explanation of what was wrong and a more definitive statement that it was fixed now. My recommendation to prospective T3 buyers: wait until Palm does something more definitive, or just buy a Sony instead.

RE: translation...
Palm4u @ 11/7/2003 10:11:27 AM #
Although I do not have the T3, so fortunately no wasted SD cards.

I agree with you totally. From a user point of view, users have been using the SD card in the T3 as normal usage, and the T3 obviously rendered it unusable.

Palm1 should be held responsible for frying these SD cards and replace all of them.

================================
PDAs rule the world !

RE: translation...
alee @ 11/7/2003 12:40:52 PM #
a. Palm has addressed the issue. Whether you choose to believe it works or not is up to you. Their responsibility to the customer is to address the problem. I would assume the technical details behind the patch are confidential -- as they are with all other software patches I've seen from other software vendors.

b. From the posts I have read, Sandisk and the like are replacing dead SD cards with no fight or problems -- only a slow turnaround time. For all we know, they have a prior arrangement with Palm on how to address this.

RE: translation...
Munan @ 11/7/2003 4:26:04 PM #
"b. From the posts I have read, Sandisk and the like are replacing dead SD cards with no fight or problems -- only a slow turnaround time. For all we know, they have a prior arrangement with Palm on how to address this."

Care to explain how or where?
I contacted SanDisk directly and their attitude was "thanks for buying two cards. sucks they don't work now."
If there is a procedure for getting them replaced, I'd love to know what it is.

I use a T3. Why isn't it listed??

RE: translation...
jss1432 @ 11/7/2003 5:05:39 PM #
a. Palm has addressed the issue. Whether you choose to believe it works or not is up to you.

Right. And all I'm saying is that other people should choose not to believe it either.

I would assume the technical details behind the patch are confidential -- as they are with all other software patches I've seen from other software vendors.

Yes, we both agree that the patch is "confidential". But why is it? There isn't some rule that says "patches need to be confidential". There isn't any important intellectual property in whatever they fixed. The patch is confidential because either (1) the bug is embarrassing, or (2) the bug exposes them to liability, or (3) they don't know whether the patch fixes the bug. Which is what I was saying. If they didn't have something to hide, they could give technical details. And, yes, lots of other companies do give lots of technical details on their patches.

RE: translation...
JKingGrim @ 11/8/2003 9:39:16 AM #
The translation of this seems to be "We don't really know what caused the problem, or if we do, we aren't going to admit that we screwed up and have to reimburse you for the SD cards. We're putting out this fix without knowing whether it really works to have you field-test it; if it doesn't work, we'll try again."


Hmm, you don't seem to be too inteligent. If they don't really know what caused, the problem, how can they fix it? And why do you think it doesn't really work? Have you tried it? And why would they not test it? You are a very odd person.


As a T3 owner, I was hoping for a more clear-cut explanation of what was wrong and a more definitive statement that it was fixed now. My recommendation to prospective T3 buyers: wait until Palm does something more definitive, or just buy a Sony instead.


If Palm gave you a clear cut explanation of the problem, chances are, uless you are a programmer, you would not understand a bit. Stop being naive or go somewhere else.


RE: translation...
Boogaboo @ 11/8/2003 4:25:46 PM #
Actually, jkinggrim, the previous poster had a good point. When you have a flat tire on your car, you can easily fix it or replace the tire, but neither solution would help you if the problem is due to your driveway being littered with nails. The real solution is to identify the nails as the problem, clean the driveway, and then fix or replace your tire.

The other poster's point is just that. If these issues with the SD cards is actually a more insidious OS problem or hardware problem, then the patch does not really address the issue completely. We know that the problem was, but what caused it to develop in the first place?

Also, I find it rude that you called jss1432 "odd" and "not intelligent." Who are you to speak to someone that way? Mutual respect is how civilized people interact.

boogaboo

RE: translation...
Garfie1d @ 11/10/2003 7:05:24 AM #
The fact that Sandisk are now replacing corrupt cards says a lot (in my mind). If the problem had been entirely with the T3, would Sandisk be replacing their cards? Wouldn't they be telling us to take it up with Palm?

I get the impression that, although Palm did have a slight problem, it shouldn't have corrupted any cards and perhaps these cards did not meet their required tolerable level to avoid them burning up. In other words, Palm's problem may have caused cards to become corrupt, but perhaps those cards that were completely destroyed simply were not up to standard.

RE: translation...
Boogaboo @ 11/10/2003 7:16:47 AM #
Garfield,

I have been looking for a new POS device, and of course my interest in the T3 was lessend by reports of these issues. I am wondering, have you seen (or do you know of) any official statements by either Sandisk or palmOne concerning who will replace the card? Also, are there any figures showing which cards had more problems with the T3?

Boogaboo

RE: translation...
mj6798 @ 11/10/2003 9:09:15 AM #
Hmm, you don't seem to be too inteligent.

I'm a programmer. I know software.

If they don't really know what caused, the problem, how can they fix it?

They may not have fixed it, which is my point. They may have identified the general area in which the problem occurs, adjusted some timings, and perhaps reduced the problem.

And why do you think it doesn't really work?

Because Palm hasn't us given us any evidence that they (1) understand the problem and (2) have tested their fix enough to make sure that it is actually fixing the problem.

Have you tried it?

No. My T3 has developed other hardware problems as well and I can't try anything with it.

And why would they not test it?

Well, whatever testing procedures they are using, the first bug slipped through, right? These are intermittent problems that probably involve subtle timing and hardware issues. They simply may not have the resources to test it enough to make sure the problem is gone. Hence, my suggestion that they may be throwing out a fix and then waiting for more reports from the field.

It's the way this industry works. Microsoft does a lot of their testing that way as well.

You are a very odd person.

Yes, people who know software actually may seem odd to people like you.

If Palm gave you a clear cut explanation of the problem, chances are, uless you are a programmer, you would not understand a bit.

I am a programmer. I would understand it. And programmers like me can then communicate to people like you whether (1) Palm actually knows what they are doing, and (2) whether their fix will work. That's why it is important for companies to be open and clear about technical problems even if only a small fraction of their user community understands what they are saying, because that fraction can evaluate it and pass on their impressions and analysis to the rest of the user community.

The fact that Palm hasn't been clear about what is wrong and how they fixed it raises big suspicions that they still don't know what is really going on and are just trying different hacks. And that was my point.



RE: translation...
JKingGrim @ 11/11/2003 12:19:13 PM #
mj6798, are you jss1432?

I am sorry. I did not mean to be disrespectful, and I admit the namecalling was childish. I understand your point now.

I have been looking for a new POS device, and of course my interest in the T3 was lessend by reports of these issues. I am wondering, have you seen (or do you know of) any official statements by either Sandisk or palmOne concerning who will replace the card? Also, are there any figures showing which cards had more problems with the T3?

From what I hear, SanDisk is replacing damaged cards. It was only SanDisk made cards that did not work. And just because the label says another company, it could still be SanDisk made.

I am a programmer. I would understand it. And programmers like me can then communicate to people like you...

People like me? I'm a proggrammer too! ;)

Oh the irony!

matthias @ 11/7/2003 2:34:38 AM #
It's quite amusing that this patch refuses to install on some T3s, citing that they are not compatible devices.

Could the T3 be one of the most problem-fraught handhelds that Palm has released to-date? It smacks of a hurried job and a great lack of testing, just like the patch.


- Matthias

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