Backlight Problem Afflicts New Treo Models
According to a note on Handspring's Support Site, some of the new Treo 90 and Treo 270 units have a problem with their backlights. They have a defective component that will cause them to fail. However, this won't happen to all Treo 90s and 270s. According to Handspring, "units that operate for longer than six weeks without backlight failure are unlikely to fail in the future".
Apparently, there is no way to know at the time of purchase whether any specific unit will fail. Potentially any Treo 90 or 270 could have the defective component, not just ones from a single production run. The company has declined to say who supplied the defective part.
Handspring will replace all units whose backlights do fail. The company seems to be trying hard to minimize its customers' inconvenience. It will send an advance replacement unit, free of charge, and with expedited shipping. There will also be no charge to return the defective unit.
The company is currently checking its entire inventory to be sure none of them have the defective part. While this is going on, no Treo 90s or Treo 270s are being shipped. Handspring hopes to have shipments resume in two or three weeks.
Of course, the company says all new units are being assembled with parts that have been confirmed to not be defective.
The Treo 270 is Handspring's latest smartphone. Both it and the Treo 90 have a 12-bit color screen that requires a backlight to be readable in most conditions.
Thanks to Eugene for the tip. -Ed
Related Information:
- PIC: Handspring Treo 90 Review
- PIC: HandSpring Forum
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Quick question
•Bosco
FBI - Full Blooded Italian
[:(!][:o)][^]
[:(!][:o)][^]
RE: Quick question
I don't like that. You spend $499 and end up possibly getting a unit that may have slipped out of someone's holster while arranging the sprinkler, and it got wet. Or, you might get a unit that was dropped (on carpet so no visible damage, but you never know).
Another thing that's missing from the article is the tidbit that initially, Hanspring support was blaming users' 3rd party software for causing the screen to go out.
(I'm not on a mission to badmouth Hanspring. On the contrary, I like their design and want them to get it right)
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David
RE: Quick question
Unit Replacement
Peace Out
Alan
RE: Unit Replacement
RE: Unit Replacement
In the end I decided that the stylus was too bothersome so I kept the replacement and mailed the original back.
I believe handspring will honor your request but patient is needed as they are probably dealing with this new backlight issue. They could use some help on Quality Control at their third party manufacturing plant.
RE: Unit Replacement
Treo Backlight
RE: Treo Backlight
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David
My backlight failed within a week
Seems that quality isnt a priority now.
I guess quality and durability isnt a priority nowadays. Its really risky now to buy a new handheld without waiting for a few months for user feedbacks thats why im holding back with OS5 til most owner of OS5 is happy.
RE: Seems that quality isnt a priority now.
2/10 = 20%
2/19 = 11%
2/13 = 15%
I wouldn't really say that they aren't devoted to quality, but some mistakes can be inevitable or unseen. All of these problems, (backlight problem caused by defective part, suds caused by static elec. but went unknown because at testing, the area was low in static charge, and memory stick problem is caused by pressing on the keyboard while accessing memory stick) are caused by freak accidental mistakes. These products are quality and are made to last a few years. And even if you are scared it will break, you can always buy a good warranty!
•Bosco
FBI - Full Blooded Italian
RE: Seems that quality isnt a priority now.
In the currenty informed consumer market place things are as quality driven as ever, or even more so (as Handsprings response to a fault with it's products, offering advanced FOC replacements, shows).
It's simply that current technology (software and hardware) is extremely sophisticated and has gotten complicated in a very short stretch of time and complex systems (like cheap to run, highly efficent, safe, comfortable, and environmentally friendly cars) are harder to build than older primative systems (like 50's muscle cars).
I wouldn't worry about adopting OS 5 too soon, as any problems will be easily fixable with an upgrade, though it is reasonable to want to wait before adoping new hardware (like the Oslo) if you want to be sure the hardware has no flaws (like the m505's bad backlight which prompted the m515)
PS: OT - I think Handspring's action in this case has been excellent and has saved them from a lot of bad publicity (as a poor replacement stragegy is exactly the sort of thing that would put me off buying from a company that manufactures hi tech hardware).
RE: Seems that quality isnt a priority now.
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No problem with mine.