Comments on: When Will Palm Fix the m505's USB Problem?
Update: A possible fix for this problem is available here.
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RE: Rebates
Interesting Twist
I installed Windows XP at home and it comtinued to work ok for two days then started failing at random points in the sync process. The desktop program would just stop and the Palm would timeout.
First I thought it was an XP issue with Ultrasoft Money since that seemed to be the place in the sync that it failed. I down-loaded the latest version from Ultrasoft and that sync'd fine but the desktop still died at "Updating Handheld Databases".
I'm still not convinced that it isn't a problem with XP at home. I guess I'll bring te Inno Pocket cable to work and see if I can get a connection.
DLM
RE: Hotsync timeout
Go here:
http://www.palm.com/support/downloads/40update.html
and see if it fixes your problem.
RE: Rebates
> current owners of the defective Palms -- and I mean something like get a new high-res.
> Palm with a screen you can actually see for $100.
I hope you enjoyed your visit to Planet Crackpipe. The screen on my m505 is fine. I use it for hours every day and don't have any complaints. Yours hasn't changed a bit from the day you bought it. If you didn't like it, why did you buy it? If it's so bad, why didn't you return it? If you bought and kept something you are unhappy with, it is time you accepted that it's your fault, not Palm's. They shouldn't have to pay for something you did.
The USB problem is a completely different issue. I'm glad to hear Palm is finally going to fix it. Or at least I hope they are.
RE: Defective Palm M500 Series
RE: Rebates
I didn't realize this happened to others...
For those wondering about the USB Hotsync timeout this is a very different issue. Quite simply, when you press the HotSync button on your Palm, the handheld starts in to the Hotsync operation, but no information is sent to the computer (and therefore the computer does not start synchronization). Adding to the initial confusion is that the handheld will still work with peripherals that use the Universal Connector (like the Palm Portable Keyboard). They don't use the USB chip for data transmission, and therefore still work (which is also why serial sync works, but USB does not). It's a horribly frustrating issue that I wish on no one (especially since it ultimately means dealing with Palm's shoddy tech support).
I hope that the unit that was sent back to me (a refurbished version) has the fix put in place. If it hasn't, then I sure hope that the recall effort actually happens.
Thanks again, Ed.
ditto: RE: I didn't realize this happened to others...
I just turned one back in to BestBuy under their enhanced warranty thingie, saying "hey, yeah I know it turns on, but it won't hotsync through usb anymore...don't know why"
Isn't this bizarre??
Now, I have a replacement that's got a flickering screen. ARGH!!! Gotta replace it too. Sigh.
RE: I didn't realize this happened to others...
I love my Palm alot, hope this won't happen to me.
RE: I didn't realize this happened to others...
RE: I didn't realize this happened to others...
RE: I didn't realize this happened to others...
I'll bet my ass on this
(quote)
One reader wrote in that he was told by a Customer Service supervisor at Palm that the company will announce in a matter of days that they are recalling all m505's with their HotSync cradles and replacing them with a brand new re-designed m505 that addresses the defective internal USB components of the m500 series that has caused so many of the units to fail.
(end quote)
RE: I'll bet my ass on this
i bet my left *#$%4cle on this, Palm just cannot/will not do this. I've been using palms for too long to know when a bs story when i see one.
RE: I'll bet my ass on this
RE: I'll bet my ass on this
www.palmstation.com/view_article.py?article=4833&flat_mode=1
---
News Editor
similiar issue
Wasn't the conduits
RE: No - I have the problem and only use the Palm Software
USB problem OS related?
What are the numbers regarding Win98, WinME, Win2000, and MacOS 8.6 & 9.x? I'm leaving WinXP & MacOS 10.x out of this.
Doubtful
RE: USB problem OS related?
RE: USB problem OS related?
RE: USB problem OS related?
I did the full desktop reinstall, did a hard-reset on my Palm, everything I could think of. Nada.
I hadn't realized this was a wide-spread problem. I guess misery loves company :-(
RE: USB problem OS related?
I have been heavily using Palm devices since early 1997. I have had a Palm Professional, Palm IIIx, Visor Deluxe(with USB), Palm IIIc, and now a Palm m505. Until the m505, never a problem syncing.
Palm tech support also told me that they knew of this issue, and are working on it. Sounds pretty 'well-known' to me.
1. It hotsynced well for 24 days on two seperate computers w/different operating systems with my m505. (Win 2k, Win ME) 2. It stopped hotsyncing on both OS's (I have a dual boot PC) at the same time. 3. Other USB devices work well in the same USB ports. 4. The device will also not hotsync on two other computers that I have installed the USB cradle and software onto since the problem arose. 5. Hard resets, uninstalling software and conduits, reinstalling software, and installing on clean computers all do not work. 6. A new USB cradle from Staples did not help, but when I got the serial cradle, it works well.
I have had two m505 do this,and each time only a new unit fixed the problem. The new m505 did solve my hotsync problem, for a while anyway. Mine also was solved by getting a serial cradle. What happens is, I think, that somehow the USB enumerator chip inside the 505, which allows the USB port on your computer to recognize the unit, gets fried out. (Static maybe?)That chip is not used for serial hotsync, so serial operations work normally.
Call Palm tech support, and ask for a level two or three technician. Most level ones were not familiar with the problem. Keep track of your call numbers, since you may have to call several times. Eventually, Palm shipped me new 505s (twice!) at no cost, they even paid the shipping. Everything is working well now, since i took the USB cradle towork and use a serial cradle on my home PC.
Mike Grayson
RE: USB problem OS related?
So, Palm sent me a re-furbished one which wouldn't hold a charge (100% at 10pm, leave it sitting on the beside table and it's got just enough power to say "Out of Power!" first thing in the morning). So that one's gone back. A co-worker with little interest in her m505 let's me use hers... box was unopened, I pop it open, charge it for 5 hours... the digitizer is screwey, and the screen jiggles when I'm trying to read in iSilo. Can't always click icons, Grafitti stops and starts working sporadically. Sheesh! Once I get a working m505 I'll have to call this one in too! Man.
RE: USB problem OS related?
I bet you got my old one. My first m505 got its battery fried in a USB syncing incident where I didn't have the cable powered (just syncing with batery power) and it stoped holding a charge.
They probably gave you my old one without fixing it.
Those bastards!
RE: USB problem OS related...Mac too!
I've had my unit since June, which I bought in NYC and took back to London with me. I have hotsync problems 80-90% of the time.
I've used two different Mac G4's (both with OS 9.21) and both machines fail to let me sync up my m505 properly - Even after having OS9 re-installs...
I can usually just about install items on there, but syncing all the apps and DBs can take many attempts and I usually just give up...and use Backup Buddy VFS instead to get me by...
I'm gonna have to give Palm a call about this...It would be a luxury to hotsync properly...
Thanks for the heads up folks!!
Cheers,
Jules
RE: USB problem OS related?
It is painful to know that so many m505 users have suffered the same problem. I too had the No USB Sync" problem occur with mine this past week.
I spent three extremely frustrating days of troubleshooting after which I contacted Palm Tech Support and they agreed I had a hardware problem.
A replacement should be on the way, hopefully this one works.
Mike - Your experience and mine are almost identical :-(
Questions:
1. Have any m500 users experienced this problem?
2. Have any m125 users experienced the problem?
It seems interesteing to me that this is primarily a m505 issue. There does not seem to be as many complaints from m500 users, although the've been around longer. Like wise, the m125 uses the same universal connector but there have not been any reports of this problem with this model.
Does anyone have knowledge if there are hardware differences in the USB communication channels between these models?
Hope everyone sees happier days.
-MC.
RE: USB problem OS related? --possible fix for Macs
Here's what I figured out: The installer on the Mac only puts in what's missing. I removed the conduits, and reinstalled, with updates, and voila! syncing works fine again.
My guess is the conduits get corrupted; for me it was either the backup or install conduit (can't recall which). Try this and see if this works. I used to have repeated crashes on my system, because of outdated extensions and such, and consequently, I hypothesize that the conduits are sensitive to these crashes, and become corrupt.
The conduits are in your Palm folder. Give it a try.
=j
Mac fic
Note that this is a different problem from the USB death problem.
RE: USB problem OS related?
I'm currently awaiting my second replacement M500 from Palm. Both the original and the 1st replacement
they sent stopped working via USB after about 2 weeks. I've also had another M500 in my company stop
HotSyncing via USB the same way yet we have another M500 and M505 that have been running without
problems for better than 6 months.
I've had no problem getting RMA #'s but I sure hope Palm gets their act together on this.
BTW: Assembled in USA or Hungary .... doesn't matter. Both failed the same.
RE: USB problem OS related?
Similar Problem
Scott
Fix for your problem
Sounds like you've got the known time-out issue (the sync probably stops during the AvantGo, JunglePort, or Vindigo stage of the synch, right?)
Palm released a fix to their website at http://www.palm.com/support/downloads/40update.html
Running a Hotsync a second time usually does solve the issue (for that one time), but makes sychronization more of a pain than you need (plus, it eliminates any speed benefit of USB since you need to Hotsync twice). The update on Palm's site will eliminate your issue.
Problem with ''USB chip''?
HW- or SW-Problem?
http://www.palm.com/support/downloads/40update.html
because I'm using a german palm-os and a german palm-desktop-version I'm already waiting for a long time that that hot-sync update will become available in other languages.
I do have the same problem and the serial-cradle is no solution, if you like to use avant-go for huge data.
I always thought the problem will be resolved by an software upgrade.
Palm-Europe (Ireland) told me 4 weeks ago, that this update should be available very soon.
Greetings from Switzerland
Christian Stocker
RE: HW- or SW-Problem?
I was getting timeouts with the Avantgo conduit (who can resist 1.5Mb of Avantgo goodness?!) on my M500 before I installed this patch.
Now it works fine.
I have not (yet) experienced the problems that other users have posted in this forum (i.e. loss of USB altogether). It may be a software issue, but I doubt whether it would be fixed by this patch.
Cheers
Chris
RE: HW- or SW-Problem?
Dev
RE: HW- or SW-Problem?
I have experienced this problem
Does this affect charging?
RE: affects on charging
Interim Solution: Thanks to my Innopocket recharging/hotsync cable I can keep my Palm recharged. The Palm recharging/hotsync cable does NOT work (Why?? I do not understand). However, it will not hotsync using this cable, but I can plug it in and recharge while hotsyncing using the IR port. It is clunky and fairly slow, but it has allowed me to continue to use my Palm, which contains most of the data for running my international life.
Thanks to the help on this page I have initiated an exchange process and hope for an "enhanced" NEW Palm next week when I land in the US for a couple of weeks.
RE: Does this affect charging?
Any preventive measures for m505's with no problem so far?
Also, since this appears to be a hardware problem, just wondering if this happens to units with related serial/lot no's or if it's made in US or Hungary? If that's the case, at least we'd know if our 505's were prone to the problem.
RE: Any preventive measures for m505's with no problem so far?
a Palmer since Palm Personal.
MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!
RE: MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!
RE: MAJOR OVER-REACTION!!!!!
I think you are totally over-reacting to it, too. How did you go from one bad unit to the idea that every m505 has a bad battery?
Hungary and USA and Bad Battery REDUX
I have a feeling that we are going to see a rash of m505 battery failures over the next few months. I don't think this was a fluke, I think there was a defect in that new battery. Keep your eyes open. This is just my prediction, but I don't think the life expectency on these new m505-specific thin LiPolymer batteries was fully tested out. I have no axe to grind, but watch out for a major recall coming.
RE: MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!
The problem deprives probably by a mix-up in the internal battery value table in the hidden Palm Flash ROM. Its co complex to describe here and there’s no need to go so deep in the matter.
German readers find a elaborated description of the phenomena in the upcoming hardcopy Palmtop-Pro Magazine issue 27 due on 13.11.2001
Boris Michael v. Luhovoy
Publishig Editor
Palmtop-Pro Magazin
www.palmtop.at
RE: MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!
RE: MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!
> but what do you think I am? An idiot??
Aggressive postings like yours, most probably deriving from your own ego problem, upon trying someone giving a simple tip, is the reason why competent sources, also from Palm, refrains already from further following posting on palminfocenter.
It seems there right – is becomes more and more here a assembly of anonymous trolls looking for a rubbing tree.
I follow suite now and logoff from palminfocenter for good.
Boris
RE: MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!
Well, if we didn't think you were before, we do now.
Thanks for being hostile to someone trying to help. Thanks for making wild crazy megalomaniac assumptions that any problems you have on a handful of units are indicative of greater problems with the entire line of Palms.
Jerks like you shouldn't be allowed to buy tech devices you obviously don't understand in any way beyond simple voodoo-like cause and effect.
RE: MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!
RE: same with m500 !!!
suddenly battery run down for a 5-10 minutes after charge!
i`m tried to sync with PC, but i could`t.
USB died in palm! only the 'Generic USB Device' ware found by my W2K. I only could to backup my data to MMC.
Palm m500 is being replaceing by store.
//Nestyurkin Nikolay
Moscow, Russia
RE: MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!
Exchange was easy
Took 2 min to talk to a representative and obtain an SRO.
However, chat and email were useless.
Cheers.
RE: Exchange was easy
Ipaq
RE: Ipaq
I have encouraged all my friends who have bought these to return them and wait for the new Ipaq which will work better with the new Microsoft software.
RE: Ipaq (moron)
But then I'm not going to argue with you to stay a Palm costumer. If you are that stupid, you deserve the frustration of working on a PocketPC handheld.
RE: Ipaq
Get a life.
RE: Ipaq...moron?!
In short - the m505 is the lemon of PDA technology - it reminds me of a "russian made & designed" watch I bought once.
My point is this - as a professional organisation - who do this for a living - and to get it right first time - Palm have dropped the ball.
If I were to perform a procedure on you in hospital with a comparable variability in skill/professionalism that you are excusing Palm for so readily...I wonder if you would excuse me...?
RE: Ipaq
RE: Ipaq
Re: USB Port Problem
well, thanks to pdainfocenter i knew exactly what the problem was. reading all the post of others going through the same thing (detail by detail) my problems fit theirs to a t. so i called tech support... which i spent 2hours on the phone placed on hold and then being sent to this and that number only be be put on hold again.
i don't know if about others peoples time... but my time is very limited. and well, after waiting almost over 2hours i get to this tech support rep who wants to charge me a $25 fee for going through the same steps that everyone else has written about on the post. which to me was a waste of time... as i already told him i went through a uninstall and reinstall. reconfig my settings etc. yet he still insisted that we do it again (like it would make a difference).
well, i then went on to inform him that i've read on pdainfocenter.com that others were having the same problems and getting replacements. i was told he heard nothing about this, that i would have to pay $25 to go through all the stuff i already had gone through (while waiting on the phone) and only to come to the same reslove as everyone else... that i'd need a replacment.
seems to me palm is really having a problem. their customer service information is botched and is not well circulated for others with this problem. some knowing and some not knowing (in my case not knowing). well i emailed my request for help (because its free over the internet) and i was told 24 hours. well its noon here... i wrote 11am yesterday; nothing!
this is a breach of the limon law. they are aware of this problem (stated by others post), they know they produced units with a time bomb (otherwise why replace free of charge?). now they want more money to either help you go through this unworking process (unworking as ever since i got it i've hot synced fine) and recommend a serial port which you have to search and buy.
i intend to report this to the better business burro. and i intend to not support palm in any further of my buiness equipment (all my co-workers and associates just bought palm m500/505's) i am sending them back and going with another pda manufacture that can offer better customer service and a unit that will not self distruct.
i encouage all of you to report this to the better business burro and/it not return your palms and buy from another manufacture.
happy hunting
blackburn
m505 Hotsync Failure
RE: m505 Hotsync Failure
RE: m505 Hotsync Failure
RE: m505 Hotsync Failure
RE: m505 Hotsync Failure
Hopefully they'll send me one with the problem "fixed" - but who knows if they've actually fixed it yet!!
Did Palm Fix the m505 USB Problem?
Sincerely,
Waiting :)
RE: Did Palm Fix the m505 USB Problem?
Once the rep and I got on the same wavelength there were no hassles at all. By the way, the rep said that as of Nov 10, Palm did make this a "known" issue and started this exchange policy. She said there was a press release on this problem, but I found none on the Palm site.
RE: Did Palm Fix the m505 USB Problem?
Software fix on Palm Site
Hope this takes care of the problems.
GPS-module for Palm m505
''Enhanced'' Replacement m505 w/Cradles Available
RE: ''Enhanced'' Replacement m505 w/Cradles Available
RE: ''Enhanced'' Replacement m505 w/Cradles Available
Thanks for all the info...
Also, I have read that some of the units that will not sync via a usb cradle will sync with one of the USB sync/charger cables now on the market. Has anyone had this experience?
RE: Thanks for all the info...
palm 505m usb hotsync problem
RE: palm 505m usb hotsync problem
FYI, the support person was already talking about possible backorder. more and more units are being replaced everyday.
RE: palm 505m usb problem result
My experiences with my Palm M505
RE: My experiences with my Palm M505
Me Too
I tried installing the software and cradle on two other machines to no avail. It would HotSync via IR but, not via the USB cradle. I bought a second USB cradle, thinking it might be that. I downloaded all of the updates from the Palm website (including the HotSync update.) No joy.
Having found their chat support unusable (the support person disconnected me instantly after I got to the front of the queue on both tries) and not wanting to pay for a phone support call, I emailed Palm tech support. The sent a 5-page document on how to re-install the software, which I dutifully did. When that didn't resolve the problem, I emailed them back (as requested in their email.) After waiting a week (somewhat more than the promised 48 hours,) I emailed them again with a very direct request for an RMA. Again no response.
I called the tech support number. The rep wanted to charge me $25 to discuss the problem. I told her that wouldn't be necessary and that I just needed an RMA. At that point, she became willing to listen. The support rep said that they are having problems with one large batch of m500 series Palms. Those devices "lose the USB drivers" and the entire unit must be replaced. I had to pay them $25 for advance replacement service (in order to not be without my handheld for an indeterminate period.)
I have to say that I am unimpressed with Palm's support service and attitude. I bought their newest, most expensive, top-of-the-line handheld device. I deserve better treatment. The Palm IIIs were fantastic. If they don't make the m50x situation right, my next "Palm" ... will be a Handspring.
Dev
RE: Me Too
I tried the fix that Palm support recommended and it didn't work, in fact it totally messed
up my computer so now even my Visor Deluxe won't sync.
I read all of the message boards and waited a month before deciding to buy a
serial cradle rather than going through the same hassles as everyone else and
getting a refurbished unit (I like my screen and color).
I can finally sync at work using the serial cradle. I plan on doing this as long as the
m505 holds out or until Handspring comes out with a COLOR EDGE.
No more Palms for me.
Palm M505 hotsync problem 12/29/01
I finally emailed Palm and told them all I had done. They emailed a canned response telling me to do what I already told them I did.
I phoned the customer support and they were about to go through the same thing but I told them all the steps I took so they mailed me an "enhanced" model with prepaid postage so I could mail my palm back. They also took my credit card # as insurance just in case I didn't send them the palm back.
The "enhanced" palm worked just fine. It Hotsynced! They also sent the syncbase and I tried syncing my old palm on it but it didn't work so I think it must be the palm unit itself that is at fault.
My only gripe is that the "enhanced" unit is obviously a used unit. The screen appears to be not as bright as my previous unit and the screen itself was scratched as if someone wrote on it with a razor blade instead of a stylus (I don't know why anyone would take care of something so poorly when they've paid so much for it...I just happened to be the unlucky one to inherit their mistake).
Palm had no explanation for me as to why the M505 has this problem. I wouldn't have known about it and would have had more problem trying to get it fixed if I hadn't read about it here. (Thanks Palminfocenter!). I think it would be much more helpful if Palm posted this problem on their site but I don't see it. I also see it as dishonest to say a unit is "enhanced" when it's used and beaten up. I will never cease to be amazed by corporate speak. I just hope that this "enhanced" unit I have will continue to work and not stop syncing when my warranty runs out. I am not buying extra warranty from them for a product that should work in the first place (or is that their intention...a conspiracy perhaps? No...I think they have a faulty product but they're not willing to do the right thing).
RE: Palm M505 hotsync problem 12/29/01
http://www.pstec.de/ppp/pppqual/m500qual.html
RE: Palm M505 hotsync problem 12/29/01
I've thought that my battery was depleting a bit fast, but I always use the backlight on my 505, so I thought it was just me. Then it seemed that after a recharging, it would only be 20-30 minutes and the battery indicator would be down by a third (though the rate of depletion seemed to slow at that point).
On a recent trip, I attached my unit to a travel charger and left it alone for a couple of hours. Then disaster! When I disconnected the unit, it wouldn't turn on. I reattached it to the charger and turned it on and got the "Hello, I'm Palm. Who are you?" start-up screen. No data (yes I back up to a card.) no software apart from the system.
I'm home now and trying my cradle after a reset. We'll see. In the meantime I'm not looking forward to the time on the phone with customer service.
Anybody have any suggestions?
RE: Palm M505 hotsync problem 12/29/01
Did you follow this link posted above?
http://www.pstec.de/ppp/pppqual/m500qual.html
What do YOU think?
I thought this was my own personal nightmare...
Sounds like your Palm fried your Dell's USB connection...
Another one to the list
And "YES" palm support sucks! I knew I should have bought the Sony.
Re: USB Working Again
i was a victim of the usb problem too. i readup on all the message boards pretaining to the usb problem, then i did a total reset of my palm and uninstall to reinstall to make sure that this was the "usb problem" that everyone was writting about on pdainfocenter.com. so i then called tech support and explaned my problem.
they refused to immediatly send me a replacement and did not recognize this "usb problem". i then mentioned the message boards that i've read, and stated that this is exactly what i am experiencing... i then explaned that uninstalled and reinstalled to make sure. but they said i had to pay a fee for their service and then do this entire process again; while they talk to me. then if that didn't work they would talk to their supervisor to see if they can replace my unit.
bottom line... i had already wasted half a day out of my busy schedule. and to do the exact same thing only to know the outcome; not to mention that i have to pay to do this. not really what i wanted to hear. so i just decided make my last purchase from palm and buy a serial port.
now, i will no long buy from palm... their tech and cusomer service is VERY poor. and to think that palm knows of this problem, but won't reviel it to all unless you are persistant and have them corrnered. well i'd just assume take my business elsewhere. so my next purchase will be anything other then palm. in fact i've already discouraged friends and business associates not to buy palm.
now! 3 months later just by chance i plugged in my usb and it works! my thought is that after time the static that builds up; disappates making it able to use it again. hopefully for good.
hope this helps you guys
does anyone know if ir port works on xp and palm desktop?
thanks
future xpalm user
Possible solution to m505 hotsync problem
Check out the latest palminfocenter story below:
I've had the problem - twice now
This problem occurs with 2 different computers running 2 different versions of Windows, using either the cradle or the travel cable.
It has to be the unit.
Have same problem
Palm m500 Corporate Runaround
RE: Palm m500 Corporate Runaround
"DUDE, YOU'RE GETTING A DELL!!!"
-Steven
http://www.fortune.com/indexw.jhtml?channel=artcol.jhtml&doc_id=205940
M505 USB "time-out" fix
http://www.palm.com/support/downloads/40update.html
I've personally used this and it's fixed all of the USB connection and time-out problems I had.
RE: M505 USB
this thing fixed the problem in less that 3 minutes. Now to get my desktop back to where it was.
Hotsync Problem with Palm m505
It worked for me, too.
My problems started when I inadvertently pulled the power cord on the cradle while the PC was running and the Palm was in the cradle. I told this to tech NO support -- twice -- and they kept telling me I had bad USB drivers installed.
The shortcut key didn't work for me -- guess I'm sloppy at a cursive L -- so I went with unplugging the battery. Directions (and illustrations) were EXCELLENT. The biggest trouble was getting my hands on the right size Torx bit. Everything is restored and working.
Thanks!!!
problem solved..many thanks
m505/XP FIX!!!! PASS IT ON!!!
1. Put the m505 installation disk in the drive. "Exit" when the install screen pops up.
2. Go to desk top, open control panel and then open device manager.
3. Push hotsync on the cradle.
4. When the Palm device pops up in the device mangager, right click on it then left click on the properties.
5. If the re-install button is there, click it.
6. On the installation screen that will come up, choose "automatic."
7. When the finish screen comes up, choose "finish."
8. Hotsync again.
9. If the message comes up "Hardware not connected," unplug the Palm USB from the computer and then plug it back in.
10. Push hotsync again and BANG, IT WORKS!
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Rebates
FYI, I bought my m505 about June 1 this year, and I use it extensively. I have two USB cradles -- one in the office and one at home. It hasn't died yet, but in light of Sony's release of the T415, I wish it would.
Just my 2 cents. JBH