Comments on: When Will Palm Fix the m505's USB Problem?

It's possible Palm is close to coming up with a fix for the long-standing USB problems that have affected many m505's. Palm's Customer Service people are giving out contradictory information about what the company is doing about this issue. It is not clear at this point whether this will be a replacement for the USB cradle or for the entire m505. Or if the company is close to doing anything about it besides replacing individual units.

Update: A possible fix for this problem is available here.

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I.M. Anonymous @ 11/6/2001 8:16:56 AM #
I think Palm should immediately release a new device and offer an extensive rebate to current owners of the defective Palms -- and I mean something like get a new high-res. Palm with a screen you can actually see for $100. The cost to Palm of return and repair would be prohibitive if the Palm units themselves are defective.

FYI, I bought my m505 about June 1 this year, and I use it extensively. I have two USB cradles -- one in the office and one at home. It hasn't died yet, but in light of Sony's release of the T415, I wish it would.

Just my 2 cents. JBH

RE: Rebates
I.M. Anonymous @ 11/6/2001 8:47:05 AM #
i have had mine since day one (literally, day one) and I have lost the screen due to a digitizer problem (the whole thing shifted to the left) but never had this problem. Palm, it was nice knowing you.

Interesting Twist
dmunz @ 11/6/2001 8:53:28 AM #
My m505 stopped syncing at work but continued to sync ok at home with the Inno Pocket cable. Since I only really care about charging at work I didn;t give it much thought.

I installed Windows XP at home and it comtinued to work ok for two days then started failing at random points in the sync process. The desktop program would just stop and the Palm would timeout.

First I thought it was an XP issue with Ultrasoft Money since that seemed to be the place in the sync that it failed. I down-loaded the latest version from Ultrasoft and that sync'd fine but the desktop still died at "Updating Handheld Databases".

I'm still not convinced that it isn't a problem with XP at home. I guess I'll bring te Inno Pocket cable to work and see if I can get a connection.


RE: Hotsync timeout
I.M. Anonymous @ 11/6/2001 9:39:32 AM #
There is an unrelated hotsync problem with the USB driver on the desktop which causes timeouts, normally during a long sync process, like Avantgo or a database with a large amount of records.

Go here:

and see if it fixes your problem.

RE: Rebates
I.M. Anonymous @ 11/6/2001 10:15:51 AM #
> I think Palm should immediately release a new device and offer an extensive rebate to
> current owners of the defective Palms -- and I mean something like get a new high-res.
> Palm with a screen you can actually see for $100.

I hope you enjoyed your visit to Planet Crackpipe. The screen on my m505 is fine. I use it for hours every day and don't have any complaints. Yours hasn't changed a bit from the day you bought it. If you didn't like it, why did you buy it? If it's so bad, why didn't you return it? If you bought and kept something you are unhappy with, it is time you accepted that it's your fault, not Palm's. They shouldn't have to pay for something you did.

The USB problem is a completely different issue. I'm glad to hear Palm is finally going to fix it. Or at least I hope they are.

RE: Rebates
Hotoru @ 11/6/2001 10:24:32 AM #
I love my m505. I hope I dont have to send it back in :(

RE: Defective Palm M500 Series
I.M. Anonymous @ 1/7/2002 2:29:27 PM #
To the person who posted the "Planet Crackpipe" remark, why don't you keep your ignorant comments to yourself? I think the original comment was right on the money. For all the time and inconvenience that Palm has put its customer through, they ought to do something for them. I have already been to Palm Support twice because my new M500 stopped hotsynching about 3 days after my wife bought it for me. First, they sent me a new hotsync cradle that failed to solve the problem. Now, after two weeks without the use of my Palm, they are going to send me a new unit. Judging from some of the comments I've been reading, it will probably be refurbished. To add insult to injury, Palm says I have to pay the cost to ship the defective unit back to them. This is a pretty bad way to treat customers who have spent three or four hundred dollars on your product. It's easy for someone who hasn't been plagued with a defective product to make smug, self-righteous remarks against those of us who think Palm owes its customers better treatment. I'd tell you to go kiss my ass, but I suspect you're already puckering up for all the other people you angered with your stupid remarks.

RE: Rebates
I.M. Anonymous @ 2/14/2002 8:38:26 AM #
The "planet crack" pipe is right on. Hell just the other day I bought a car for around 13 grand and you know after spending all that money I thought that they would take care of anything that happened to it. Boy was I ever wrong.

I didn't realize this happened to others...

Smartmoose @ 11/6/2001 10:16:44 AM #
Ed, Thanks for posting this and bringing it forward. I had this very same issue occur with my m505 about a month ago. Since I had just been on a business trip with air travel involved, I thought some of the internals might have been damaged by the x-ray machines (you are now forced to send laptops, handhelds, cell phones, etc through the x-ray scanners - no exceptions). Trouble was, the USB sync was the only issue I was having. In the end, I essentially had to go through a whole mess of hoops (soft & hard resets, buying a new cradle, even *gulp* reformatting my hard drive) before Palm put me in line for a replacement unit. That was after I'd used email, chat, and phone support. Offtopic: Palm really needs to work on their tech support / customer service (and stop chewing out people for using third-party apps they include with the install CD!)

For those wondering about the USB Hotsync timeout this is a very different issue. Quite simply, when you press the HotSync button on your Palm, the handheld starts in to the Hotsync operation, but no information is sent to the computer (and therefore the computer does not start synchronization). Adding to the initial confusion is that the handheld will still work with peripherals that use the Universal Connector (like the Palm Portable Keyboard). They don't use the USB chip for data transmission, and therefore still work (which is also why serial sync works, but USB does not). It's a horribly frustrating issue that I wish on no one (especially since it ultimately means dealing with Palm's shoddy tech support).

I hope that the unit that was sent back to me (a refurbished version) has the fix put in place. If it hasn't, then I sure hope that the recall effort actually happens.

Thanks again, Ed.

ditto: RE: I didn't realize this happened to others...
drew @ 11/6/2001 2:09:38 PM #
I just turned one back in to BestBuy under their enhanced warranty thingie, saying "hey, yeah I know it turns on, but it won't hotsync through usb anymore...don't know why"
Isn't this bizarre??
Now, I have a replacement that's got a flickering screen. ARGH!!! Gotta replace it too. Sigh.

RE: I didn't realize this happened to others...
I.M. Anonymous @ 11/7/2001 5:45:36 AM #
I work at LAX, my m505 and my cell phone have to go thru the x-ray everyday, no problem yet...

I love my Palm alot, hope this won't happen to me.

RE: I didn't realize this happened to others...
I.M. Anonymous @ 11/7/2001 10:10:57 PM #
Why should we get Refurbished Palm M50x due to Palms problems with build quality. So I buy a brand new product, about a month or two into ownership ($450) and now I get a "repaired" replacement. Bull. I bought it new, and I expect it to be new. If they don't fix this I will go with a new model from another company like Sony.

RE: I didn't realize this happened to others...
I.M. Anonymous @ 1/7/2002 2:38:40 PM #
I completely agree. Mine refused to hotsync a few days after I bought it (and too late to return it to the store). After spending over $350 I'll be damned if I'm going to accept a "refurbished" unit to replace my brand new factory defective unit. Since I work for the Attorney General's Office in my state, I will file a complaint if Palm tries to push off a "rebuilder" on me.

RE: I didn't realize this happened to others...
I.M. Anonymous @ 2/14/2002 8:55:12 AM #
I'm pretty sure that you can have your choice in things. You can get a brand new one back, That will most likely have the same problem or you can get one back that has been fixed and will not have that problem. You make the the choice. But I am sure that you will still think that your he only one's with a problem. Deal with it princess.

I'll bet my ass on this

I.M. Anonymous @ 11/6/2001 10:21:17 AM #
This is IMPOSSIBLE, it is not gonna happen in Palm Inc. No more words needed to support my opinion.

One reader wrote in that he was told by a Customer Service supervisor at Palm that the company will announce in a matter of days that they are recalling all m505's with their HotSync cradles and replacing them with a brand new re-designed m505 that addresses the defective internal USB components of the m500 series that has caused so many of the units to fail.
(end quote)

RE: I'll bet my ass on this
I.M. Anonymous @ 11/6/2001 10:43:58 AM #
i second that,
i bet my left *#$%4cle on this, Palm just cannot/will not do this. I've been using palms for too long to know when a bs story when i see one.

RE: I'll bet my ass on this
I.M. Anonymous @ 11/6/2001 11:18:52 AM #
did you guys read the forum topic on this????

RE: I'll bet my ass on this
Ed @ 11/7/2001 9:45:30 AM #
Hal from Palmstation has commented on this story, saying, "I've been well within the loop on matters like this with Palm, and if such a recall was in the works, I'm pretty sure I would have heard about it by now."

News Editor

similiar issue

I.M. Anonymous @ 11/6/2001 10:40:12 AM #
I had a similiar issue with my 505 a bit ago. I would push sync and it would start and then immediately end. After trying to repeat the issue and going thru a number of steps on a number of test machines, I would that is was NOT an issue with my 505 or the cradle but an issue with the conduits. Specifically, it was an issue with the MIK install, Docs2Go and/or other third party conduits. Are any of you that are having this trouble using only the desktop and conduit software supplied with the 505 and no third party conduits and still having the issue?

Wasn't the conduits
Smartmoose @ 11/6/2001 11:06:12 AM #
Yea, I did a full hard reset of my m505 (so there was no third party apps on board), and even went so far as to fomat my hard drive and reinstall my computer from scratch (which obviously included a "clean" version of Palm Desktop and the Install utility - no more third-party conduits). It still didn't work. This USB chip issue is quite real... and unfortunately, a larger problem than I originally thought.

RE: No - I have the problem and only use the Palm Software
I.M. Anonymous @ 11/6/2001 11:06:22 AM #
I have a Palm with the USB problem and I have only used the conduits and software supplied by Palm.

USB problem OS related?

I.M. Anonymous @ 11/6/2001 10:52:41 AM #
I'm wondering if the problem is spread equally across the many Windows versions and MacOS? Microsoft has never fully embraced & implemented USB support in their products so is it possible that could be a contributing factor?
What are the numbers regarding Win98, WinME, Win2000, and MacOS 8.6 & 9.x? I'm leaving WinXP & MacOS 10.x out of this.

Smartmoose @ 11/6/2001 11:03:07 AM #
I don't think this is an OS related issue. In the end, the tech support guy at Palm said that my "USB chip was fried," and didn't go into any further explanation. Using Windows (ME, in this case) didn't seem to matter, and never was a part of our discussions.

RE: USB problem OS related?
I.M. Anonymous @ 11/6/2001 12:28:16 PM #
Been having this problem as well lately in both Win 2000 and now XP... My Mac continues to sync with no issue - same cradle in both OS 9 and X. Think it is a win/usb issue...

RE: USB problem OS related?
Davy @ 11/6/2001 12:29:37 PM #
Hmm... Perhaps it's not a Macintosh Problem. I've heard of plenty of people complain of USB failure with Windows, but never with a Macinotosh. Apple really did embed USB into their system almost 3 years ago, so they've had a while to write drivers and the like. Who knows?

RE: USB problem OS related?
I.M. Anonymous @ 11/6/2001 1:18:51 PM #
Sorry to report that my 505 has also quit hotsyncing via USB. I run a Mac G4, OS 9.2.1. I still hotsync via serial just fine at home.

I did the full desktop reinstall, did a hard-reset on my Palm, everything I could think of. Nada.

I hadn't realized this was a wide-spread problem. I guess misery loves company :-(

RE: USB problem OS related?
I.M. Anonymous @ 11/6/2001 2:47:28 PM #
The problem is NOT OS related.

I have been heavily using Palm devices since early 1997. I have had a Palm Professional, Palm IIIx, Visor Deluxe(with USB), Palm IIIc, and now a Palm m505. Until the m505, never a problem syncing.

Palm tech support also told me that they knew of this issue, and are working on it. Sounds pretty 'well-known' to me.

1. It hotsynced well for 24 days on two seperate computers w/different operating systems with my m505. (Win 2k, Win ME) 2. It stopped hotsyncing on both OS's (I have a dual boot PC) at the same time. 3. Other USB devices work well in the same USB ports. 4. The device will also not hotsync on two other computers that I have installed the USB cradle and software onto since the problem arose. 5. Hard resets, uninstalling software and conduits, reinstalling software, and installing on clean computers all do not work. 6. A new USB cradle from Staples did not help, but when I got the serial cradle, it works well.

I have had two m505 do this,and each time only a new unit fixed the problem. The new m505 did solve my hotsync problem, for a while anyway. Mine also was solved by getting a serial cradle. What happens is, I think, that somehow the USB enumerator chip inside the 505, which allows the USB port on your computer to recognize the unit, gets fried out. (Static maybe?)That chip is not used for serial hotsync, so serial operations work normally.

Call Palm tech support, and ask for a level two or three technician. Most level ones were not familiar with the problem. Keep track of your call numbers, since you may have to call several times. Eventually, Palm shipped me new 505s (twice!) at no cost, they even paid the shipping. Everything is working well now, since i took the USB cradle towork and use a serial cradle on my home PC.

Mike Grayson

RE: USB problem OS related?
I.M. Anonymous @ 11/6/2001 4:24:28 PM #
I had that exact problem with my m505, and I use MacOS X (10.1) and 9.2.1 -- I ended up testing my m505 with my home computer, my work computer, a friends work Mac, a work PC... the palm wouldn't sync on any of those. I tried other folks m505s (our entire office has them) and had no trouble syncing on my work computer.

So, Palm sent me a re-furbished one which wouldn't hold a charge (100% at 10pm, leave it sitting on the beside table and it's got just enough power to say "Out of Power!" first thing in the morning). So that one's gone back. A co-worker with little interest in her m505 let's me use hers... box was unopened, I pop it open, charge it for 5 hours... the digitizer is screwey, and the screen jiggles when I'm trying to read in iSilo. Can't always click icons, Grafitti stops and starts working sporadically. Sheesh! Once I get a working m505 I'll have to call this one in too! Man.

RE: USB problem OS related?
I.M. Anonymous @ 11/6/2001 4:37:56 PM #

I bet you got my old one. My first m505 got its battery fried in a USB syncing incident where I didn't have the cable powered (just syncing with batery power) and it stoped holding a charge.

They probably gave you my old one without fixing it.

Those bastards!

RE: USB problem OS related...Mac too!
I.M. Anonymous @ 11/6/2001 8:11:56 PM #
Well...I didn't realise everyone else was having this problem... :(

I've had my unit since June, which I bought in NYC and took back to London with me. I have hotsync problems 80-90% of the time.

I've used two different Mac G4's (both with OS 9.21) and both machines fail to let me sync up my m505 properly - Even after having OS9 re-installs...

I can usually just about install items on there, but syncing all the apps and DBs can take many attempts and I usually just give up...and use Backup Buddy VFS instead to get me by...

I'm gonna have to give Palm a call about this...It would be a luxury to hotsync properly...

Thanks for the heads up folks!!



RE: USB problem OS related?
I.M. Anonymous @ 11/6/2001 10:46:28 PM #

It is painful to know that so many m505 users have suffered the same problem. I too had the No USB Sync" problem occur with mine this past week.

I spent three extremely frustrating days of troubleshooting after which I contacted Palm Tech Support and they agreed I had a hardware problem.

A replacement should be on the way, hopefully this one works.

Mike - Your experience and mine are almost identical :-(


1. Have any m500 users experienced this problem?

2. Have any m125 users experienced the problem?

It seems interesteing to me that this is primarily a m505 issue. There does not seem to be as many complaints from m500 users, although the've been around longer. Like wise, the m125 uses the same universal connector but there have not been any reports of this problem with this model.

Does anyone have knowledge if there are hardware differences in the USB communication channels between these models?

Hope everyone sees happier days.


RE: USB problem OS related? --possible fix for Macs
jack @ 11/7/2001 1:45:16 PM #
I too, have seen this issue, and thought it was the USB cradle as well; and everytime I see a hang while HotSyncing, I've reinstalled the Palm Software, then the updater.

Here's what I figured out: The installer on the Mac only puts in what's missing. I removed the conduits, and reinstalled, with updates, and voila! syncing works fine again.

My guess is the conduits get corrupted; for me it was either the backup or install conduit (can't recall which). Try this and see if this works. I used to have repeated crashes on my system, because of outdated extensions and such, and consequently, I hypothesize that the conduits are sensitive to these crashes, and become corrupt.

The conduits are in your Palm folder. Give it a try.


Mac fic
I.M. Anonymous @ 11/7/2001 4:08:59 PM #
The fix for timeouts on a Mac is to give the Hotsync software an absurd amount of memory on "Get info". This solved all issues for me.

Note that this is a different problem from the USB death problem.

RE: USB problem OS related?
I.M. Anonymous @ 11/10/2001 11:29:17 AM #
Just a note on the question if this happens with M500's? Yes.

I'm currently awaiting my second replacement M500 from Palm. Both the original and the 1st replacement
they sent stopped working via USB after about 2 weeks. I've also had another M500 in my company stop
HotSyncing via USB the same way yet we have another M500 and M505 that have been running without
problems for better than 6 months.

I've had no problem getting RMA #'s but I sure hope Palm gets their act together on this.

BTW: Assembled in USA or Hungary .... doesn't matter. Both failed the same.

RE: USB problem OS related?
PalmSam @ 1/7/2002 3:11:56 PM #
Ditto. My M500 suddenly stopped hotsynching shortly after I bought it. I deleted and reinstalled the software and checked all me connections. Still no hotsync. Went to Palm Chat Support and the tech thought the cradle was the problem because on mine you had to jiggle the cable to get the battery charger to work. I received a new cradle yesterday and hooked it up...still no hotsync! I went back on Palm's Chat Support and got an SR for a new unit, which should be here in a few days. I was informed that the shipping cost to send the defective unit back is my responsibility despite the fact that it stopped working through no fault of my own. My conclusions are as follows: (1) The M500 has the same USB hotsync problem as the M505, but perhaps to a lesser degree (2) The problem is not OS related, but in fact a hardware issue (3) Palm's not doing going to win any PR contests or service awards for its response to the problem (4) If I can figure out how to get my purchase price refunded, as well as the shipping fee that Palm is unfairly gouging me for, I'll buy a Visor or a Clie (5) I'll be looking for a class action lawsuit or start one of my own if this problem is not resolved to my satisfaction (which does not include being given a refurbished unit).

Similar Problem

Ti2gr @ 11/6/2001 11:03:13 AM #
I've had my Palm m505 for almost 3 weeks now. On a few occaions the hot-sync times out. Usually pressing hotsync a second time will solve the problem and the hot sync works just fine. I'd say this has happened at least once every 2-3 days. Other than the days I haven't noticed any other pattern.


Fix for your problem
Smartmoose @ 11/6/2001 11:15:38 AM #

Sounds like you've got the known time-out issue (the sync probably stops during the AvantGo, JunglePort, or Vindigo stage of the synch, right?)

Palm released a fix to their website at

Running a Hotsync a second time usually does solve the issue (for that one time), but makes sychronization more of a pain than you need (plus, it eliminates any speed benefit of USB since you need to Hotsync twice). The update on Palm's site will eliminate your issue.

Problem with ''USB chip''?

ssummer @ 11/6/2001 3:39:28 PM #
A couple replies mentioned that the problem is with the 505's USB chip (anyone have any info on this chip?). Are there any other handhelds that use this chip?

HW- or SW-Problem?

Christian @ 11/6/2001 4:29:26 PM #
Can anyone tell me, if this is a different problem from the one described here:

because I'm using a german palm-os and a german palm-desktop-version I'm already waiting for a long time that that hot-sync update will become available in other languages.

I do have the same problem and the serial-cradle is no solution, if you like to use avant-go for huge data.

I always thought the problem will be resolved by an software upgrade.

Palm-Europe (Ireland) told me 4 weeks ago, that this update should be available very soon.

Greetings from Switzerland
Christian Stocker

RE: HW- or SW-Problem?
I.M. Anonymous @ 11/6/2001 8:31:44 PM #
I dont think this is the same problem.
I was getting timeouts with the Avantgo conduit (who can resist 1.5Mb of Avantgo goodness?!) on my M500 before I installed this patch.
Now it works fine.

I have not (yet) experienced the problems that other users have posted in this forum (i.e. loss of USB altogether). It may be a software issue, but I doubt whether it would be fixed by this patch.



RE: HW- or SW-Problem?
I.M. Anonymous @ 12/17/2001 3:02:37 AM #
While trying to resolve the problem with my USB HotSync suddenly ceasing to work, I tried installing the HotSync software update. It had no obvious impact on the problem.


RE: HW- or SW-Problem?
hodad @ 4/11/2003 11:58:25 AM #
has anyone had cable difficulty with the 705i? mine is about a year old and the desktop cable will not work. I have to us a portable cabel and rubberbands to hold it in place for it to work. THis is the same connector asthe 505.

I have experienced this problem

I.M. Anonymous @ 11/6/2001 7:50:00 PM #
I had the problem about a month ago. The M505 just suddenly stopped Synching. They sent me a replacement, but only after about 3 hours on the phone with tech support - trying one pointless suggestion after another.

Does this affect charging?

I.M. Anonymous @ 11/7/2001 1:22:11 AM #
Has anyone had any problem with the 505 not charging the way it should in the cradle? A full charge only lasts a couple of days for me.

RE: affects on charging
I.M. Anonymous @ 12/30/2001 4:54:06 PM #
I believe it does have an effect on charging because for several months I have experienced difficulty getting my M505 to fully charge. I had a variety of effects that baffled me. After charging for several hours or overnight the battery would appear the same as before charging. Sometimes this changed after I clicked the machine on and off a few times. Sometimes it held the charge for a long time, sometimes not (I gave up on Afterburner and FastCPU which were exacerbating the problem). Then, after about 3 months of battery problems I was "hit" by the no Hotsync problem.

Interim Solution: Thanks to my Innopocket recharging/hotsync cable I can keep my Palm recharged. The Palm recharging/hotsync cable does NOT work (Why?? I do not understand). However, it will not hotsync using this cable, but I can plug it in and recharge while hotsyncing using the IR port. It is clunky and fairly slow, but it has allowed me to continue to use my Palm, which contains most of the data for running my international life.

Thanks to the help on this page I have initiated an exchange process and hope for an "enhanced" NEW Palm next week when I land in the US for a couple of weeks.

RE: Does this affect charging?
I.M. Anonymous @ 12/30/2001 5:14:08 PM #
see "MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!" posts below

Any preventive measures for m505's with no problem so far?

I.M. Anonymous @ 11/7/2001 1:55:46 AM #
It's a good thing this issue was brought up. This is disturbing to m505 owners who have functioning units as of now. What do we do? Should we dump USB altogether for serial or USB-synch less frequently in the hope that the USB chip on the 505 won't be "fried" (while waiting indefinitely for a patch that could solve the problem and spare our 505's)? Or should we simply continue synching and wait for the damage to occur(after all, it's bound to happen if the unit really is defective)?
Also, since this appears to be a hardware problem, just wondering if this happens to units with related serial/lot no's or if it's made in US or Hungary? If that's the case, at least we'd know if our 505's were prone to the problem.

RE: Any preventive measures for m505's with no problem so far?
I.M. Anonymous @ 12/1/2001 4:57:17 AM #
Mine is working fine but my friend's has stoped syncing. I think Palm SHOULD guide us to what actions should we take to minimize the possibility of having ours to have the same problem. I for my self started minimizing the number of syncs and charge my palm onece and remove it from the cradle when its full.

a Palmer since Palm Personal.


I.M. Anonymous @ 11/7/2001 11:39:40 AM #
HELP!!!!! I bought my m505 on 5-2-01. I have been very happy with it until today. All of a sudden, the damn thing will not hold a charge!!! I can watch the battery level dwindle down in a matter of minutes from a full charge! I have no additional third-party software on it that I did not have on it many weeks ago when I didn't have thisbatter problem so I don't think it's any software. Also, I find that the unit seems a lot hotter today. I called Palm Tech Suppt. and they said do soft/hard reset - which I did and still have same problem! Do we all have m505 time bombs that this will all eventually happen too?? Whats up with the poor quality control?? Were these LiPolymer batteries read for prime time???? I'm pissed because I have to catch a plane in a few hours for a biz trip and I need a functioning Palm!! DAMN!!!!!! Anybody - can you give me some insight???? Anybody ever have this problem?? I find it strange that it worked great for months and now all of a sudden it does this. THANKS!

I.M. Anonymous @ 11/7/2001 12:57:06 PM #
I've never tried this on an m505, but it used to help on a Palm V. Try doing a soft reset of the m505 while it's in the cradle. Apparently this does some kind of reset to the battery or charging circuit, and helps the Palm charge properly.

I.M. Anonymous @ 11/7/2001 2:42:49 PM #
It sounds to me like you have a defective Palm which they will replace if you ask for a second level tech support person at Palm.

I think you are totally over-reacting to it, too. How did you go from one bad unit to the idea that every m505 has a bad battery?

Hungary and USA and Bad Battery REDUX
I.M. Anonymous @ 11/10/2001 9:17:03 AM #
Well, I got a new m505 after my USA-made m505 battery would not charge anymore after 6 months. Again, this time I asked for a USA model - they looked on the box and it said "Assembled in USA". So I get it home and take it out of box and it says "Assembled in Hungary" on the back of the device. I charge it up and I notice a difference in screen. It's slighlty less bright, the graffiti area is only 1/2 backlit, and there is remnants of a light "milky residue wipe" appearance on the bottom of the screen which can be seen when dark colors are shown on the device. These are all no big deal so i am just keeping it. I am disturbed with the quality control of my sudden death of the first USA-m505's battery AND also the "milky" and backlit issue and less-bright screen of the Hungary m505. I am also disturbed that the box said USA and the device says Hungary. Any comments?

I have a feeling that we are going to see a rash of m505 battery failures over the next few months. I don't think this was a fluke, I think there was a defect in that new battery. Keep your eyes open. This is just my prediction, but I don't think the life expectency on these new m505-specific thin LiPolymer batteries was fully tested out. I have no axe to grind, but watch out for a major recall coming.

I.M. Anonymous @ 11/10/2001 9:34:34 AM #
Try saving your Palm data and programs to a SD card or through a sync to your PC and do a hard reset. We recommend CardBackup from
The problem deprives probably by a mix-up in the internal battery value table in the hidden Palm Flash ROM. Its co complex to describe here and there’s no need to go so deep in the matter.
German readers find a elaborated description of the phenomena in the upcoming hardcopy Palmtop-Pro Magazine issue 27 due on 13.11.2001

Boris Michael v. Luhovoy
Publishig Editor
Palmtop-Pro Magazin

I.M. Anonymous @ 11/10/2001 9:48:03 AM #
Thanks for the obvious, Boris, but what do you think I am? An idiot?? I tried the hard reset alreay - many times and it did not work. I'm telling you, I think there is a flaw in the design of the m505 battery. I was one of the first to get the m505 and I bet that I was the first to experience this problem. I think this is no fluke because it happened 6 months after purchase and the way it failed suggests that it IS a deeper problem. We shall see if over the next few months we see more. If so, REMEMBER MY POST!

I.M. Anonymous @ 11/11/2001 5:22:31 AM #
> Thanks for the obvious, Boris,
> but what do you think I am? An idiot??

Aggressive postings like yours, most probably deriving from your own ego problem, upon trying someone giving a simple tip, is the reason why competent sources, also from Palm, refrains already from further following posting on palminfocenter.
It seems there right – is becomes more and more here a assembly of anonymous trolls looking for a rubbing tree.
I follow suite now and logoff from palminfocenter for good.


I.M. Anonymous @ 11/11/2001 8:20:06 PM #
> but what do you think I am? An idiot??

Well, if we didn't think you were before, we do now.

Thanks for being hostile to someone trying to help. Thanks for making wild crazy megalomaniac assumptions that any problems you have on a handful of units are indicative of greater problems with the entire line of Palms.

Jerks like you shouldn't be allowed to buy tech devices you obviously don't understand in any way beyond simple voodoo-like cause and effect.

I.M. Anonymous @ 11/11/2001 9:21:32 PM #
If you read my FIRST post, I clearly said that I did the hard/soft reset already. You people are just way too sensitive. I'm sorry I hurt your inner-child.

RE: same with m500 !!!
I.M. Anonymous @ 12/18/2001 3:28:13 PM #
same problem was with my Palm m500 (Hungry)!!!
suddenly battery run down for a 5-10 minutes after charge!
i`m tried to sync with PC, but i could`t.
USB died in palm! only the 'Generic USB Device' ware found by my W2K. I only could to backup my data to MMC.
Palm m500 is being replaceing by store.

//Nestyurkin Nikolay
Moscow, Russia

I.M. Anonymous @ 2/14/2002 9:08:31 AM #
I sure wish that palm would call me and make a special handheld just the way I want. That is because I am at least 1 out of o say a couple of million people.

Exchange was easy

I.M. Anonymous @ 11/7/2001 4:05:39 PM #
My USB died. IR and serial connections to the same computer worked while USB elicited no response.

Took 2 min to talk to a representative and obtain an SRO.

However, chat and email were useless.


RE: Exchange was easy
I.M. Anonymous @ 11/26/2001 5:17:19 PM #
Same experience. Email - waste of time, chat - rep know less than I did. Called tech support, explained the problem, gave mailing address and credit card (I wanted them to send me a unit first so they needed some collateral that I wouldn't abscond with both units). In 3 minutes, my new (probably refurbished) unit was on its way!


I.M. Anonymous @ 11/9/2001 9:35:50 AM #
I have a m505. It has been tolerable at best. I have never been to planet crackpipe or anywhere else. I can't wait for the new ipaq for my transition away from Palm OS. Whatever anyone says...Palm badly dropped the baby with the m505...

RE: Ipaq
I.M. Anonymous @ 11/9/2001 3:38:37 PM #
AGREED!!! This is my third palm is my LAST. They are basically accusatory on the user when asking for customer svc. outside the 90 day new period. They ask for a credit card number for live customer support. And they reinforce that the company is not responsible for Data Loss, and refuse to supply a method which I suggested to avoid data loss, even though the problem is their faulty equipment.

I have encouraged all my friends who have bought these to return them and wait for the new Ipaq which will work better with the new Microsoft software.

RE: Ipaq (moron)
I.M. Anonymous @ 11/9/2001 11:15:45 PM #
No company is responsible for data loss. If you lose data, it's because you didn't backup properly. Did you Hotsync? Backup your computer? No? Then it's your fault. You'd have the same issue when you stupidly don't perform regular backups of your computer while using an Ipaq or any other device.

But then I'm not going to argue with you to stay a Palm costumer. If you are that stupid, you deserve the frustration of working on a PocketPC handheld.

RE: Ipaq
I.M. Anonymous @ 11/10/2001 10:33:44 AM #
Geez, who pissed in your coffee? Wasn't the subject here the fact that the units don't backup with the usb connection. Maybe you could use a course in reading comprehension......
Get a life.

RE: Ipaq...moron?!
I.M. Anonymous @ 11/10/2001 10:57:42 AM #
What is wrong with you d@ckhead? I am no moron - I speak & write several languages probably more fluently than you speak english, I have a medical degree and I have used the Palm m505 extensively in my medical practise in a very busy city hospital - and it has been I BEST. Whatever I am - I am no moron - nor am I unfamiliar with Palm OS/PPC or the capabilities/deficiencies thereof. My only point was that Palm do this thing (handhelds) for a profession - for a business. The screen is variable in quality, the USB connector routinely (and unpredictably) fails to sync and the unit has had sevaral other well-discussed QA issues since it began life.
In short - the m505 is the lemon of PDA technology - it reminds me of a "russian made & designed" watch I bought once.

My point is this - as a professional organisation - who do this for a living - and to get it right first time - Palm have dropped the ball.

If I were to perform a procedure on you in hospital with a comparable variability in skill/professionalism that you are excusing Palm for so readily...I wonder if you would excuse me...?

RE: Ipaq
I.M. Anonymous @ 11/10/2001 2:14:41 PM #
Excuse me Mr (Oh, I mean doctor) intellectual but your intelligence still does not address the method one would use to save data when one of the faults of the machine we are talking about is that it will NOT backup. I must therefore go out and buy a serial cable to backup data, for which palm makes no amends.....the company is almost as full of itself as you appear to be.

RE: Ipaq
I.M. Anonymous @ 11/10/2001 8:03:45 PM #
I think you just answered the moron question satisfactorily. I don't bulk bill either - that'll be $100 thanks. *******.

Re: USB Port Problem

I.M. Anonymous @ 11/10/2001 2:54:52 PM #
this is total bs!! after reading the horror stories that peoples palm m500/505's just not syncing... after months and months or working; really scared me. but mine was working perfectly... then yesterday it stopped!

well, thanks to pdainfocenter i knew exactly what the problem was. reading all the post of others going through the same thing (detail by detail) my problems fit theirs to a t. so i called tech support... which i spent 2hours on the phone placed on hold and then being sent to this and that number only be be put on hold again.

i don't know if about others peoples time... but my time is very limited. and well, after waiting almost over 2hours i get to this tech support rep who wants to charge me a $25 fee for going through the same steps that everyone else has written about on the post. which to me was a waste of time... as i already told him i went through a uninstall and reinstall. reconfig my settings etc. yet he still insisted that we do it again (like it would make a difference).

well, i then went on to inform him that i've read on that others were having the same problems and getting replacements. i was told he heard nothing about this, that i would have to pay $25 to go through all the stuff i already had gone through (while waiting on the phone) and only to come to the same reslove as everyone else... that i'd need a replacment.

seems to me palm is really having a problem. their customer service information is botched and is not well circulated for others with this problem. some knowing and some not knowing (in my case not knowing). well i emailed my request for help (because its free over the internet) and i was told 24 hours. well its noon here... i wrote 11am yesterday; nothing!

this is a breach of the limon law. they are aware of this problem (stated by others post), they know they produced units with a time bomb (otherwise why replace free of charge?). now they want more money to either help you go through this unworking process (unworking as ever since i got it i've hot synced fine) and recommend a serial port which you have to search and buy.

i intend to report this to the better business burro. and i intend to not support palm in any further of my buiness equipment (all my co-workers and associates just bought palm m500/505's) i am sending them back and going with another pda manufacture that can offer better customer service and a unit that will not self distruct.

i encouage all of you to report this to the better business burro and/it not return your palms and buy from another manufacture.

happy hunting

m505 Hotsync Failure

I.M. Anonymous @ 11/13/2001 1:12:46 AM #
My m505 stopped hotsyncing after 4 1/2 months. Palm had the nerve to tell me I had to pay to talk to tech support, so I tried e-mail support, got a canned response, and Palm has ignored repeated replies for almost a month now. What a great way to keep your customers happy!

RE: m505 Hotsync Failure
I.M. Anonymous @ 11/13/2001 9:24:16 AM #
Same thing just happend to me. It was working for around 3 months then one day no sync. Palm gave me some information on their e-mail support, which was to un-install the desktop Hotsync program and delete all registery items, but this did not work. Does your palm respond when you hit the hotsync button on the cradle? Mine does but there is no action from then on. Sounds like a similar fault, so mine is going back to the shop for repair, a real pain!

RE: m505 Hotsync Failure
I.M. Anonymous @ 11/14/2001 11:34:36 AM #
Check out for Palm's plans to replace the buggy M50x USB line.

RE: m505 Hotsync Failure
I.M. Anonymous @ 11/14/2001 12:21:04 PM #
Please add me to the global list and statistics ... waiting for Palm to respond. Cheers

RE: m505 Hotsync Failure
I.M. Anonymous @ 11/18/2001 9:11:39 AM #
Don't let Palm stop you from getting a replacement! In my experience with this, they tried as hard as they could to AVOID issuing a replacement. Of course, they first put up a tremendous fight to weed out the failure-to-sync cases that ARE caused by improper setup, conflicting software, conflicting ports, etc. In my case the trick was to first try e-mail support, try everything they said, then I finally was told to call Customer Care, which is where I was issued the replacement. A send-it-in-first replacement, but at least it's something. They also asked for my cradle back, BTW.

Hopefully they'll send me one with the problem "fixed" - but who knows if they've actually fixed it yet!!

Did Palm Fix the m505 USB Problem?

I.M. Anonymous @ 11/19/2001 1:52:35 PM #
I'm debating on purchasing the m505. After reading the comments here (Thanks everyone!), I'm delaying my purchase until I find information that Palm has resolved the problem and units now being shipped are free of this problem. Does anyone have any updates on this?

Waiting :)

RE: Did Palm Fix the m505 USB Problem?
I.M. Anonymous @ 11/19/2001 9:52:31 PM #
I just spoke with Palm customer service (1-888-956-7256 option 4). They at first offered to send me a reconditioned unit. After I insisted that I needed the "enhanced" replacement unit, the phone rep went to her manager and was informed that yes, the hotsynch on the m505 has a problem and that the standard policy is to send out an "enhanced" (and new) m505 and cradle. They took a credit card number, approved it for $1.00, and said I should have the new stuff in 1-3 business days. The old unit goes back after I receive the new one. (They have a 15 day limit or else the credit card gets charged.) They suggest beaming the info on the old palm to the new.

Once the rep and I got on the same wavelength there were no hassles at all. By the way, the rep said that as of Nov 10, Palm did make this a "known" issue and started this exchange policy. She said there was a press release on this problem, but I found none on the Palm site.

RE: Did Palm Fix the m505 USB Problem?
I.M. Anonymous @ 1/14/2002 9:01:33 PM #
I'm on my fourth unit. So far, since last April, I've owned three, that all of a sudden just stop hot-synching. I'm now on my fourth, after being told I now have an enhanced version. This is after hours and hours and hours of valuable time wasted talking to Palm service reps.

Software fix on Palm Site

I.M. Anonymous @ 11/25/2001 3:29:01 AM #
Palm Online has a software fix for the USB Hotsync problems. (Palm Software Downloads-More Downloads)
Hope this takes care of the problems.

RE: Software fix on Palm Site
I.M. Anonymous @ 1/8/2002 6:28:39 AM #
Could you give URL please?

GPS-module for Palm m505

I.M. Anonymous @ 11/25/2001 12:08:43 PM #
I'm living in Belgium (Europe). Does anyone know where I can buy in Belgium a GPS module. Does such a module works good?

''Enhanced'' Replacement m505 w/Cradles Available

I.M. Anonymous @ 11/28/2001 10:46:31 AM #
I just exchanged my Palm m505 with a new "enhanced" version directly from Palm customer support. You will receive a replacement Palm m505 and USB HotSync cradle and will be required to ship your back via pre-paid return shipping label and packaging. At minimum, it's nice for once not to have to pay return shipping for a defective product.

RE: ''Enhanced'' Replacement m505 w/Cradles Available
I.M. Anonymous @ 11/28/2001 12:10:08 PM #
Enhanced? What could possibly be enhanced?

RE: ''Enhanced'' Replacement m505 w/Cradles Available
I.M. Anonymous @ 12/11/2001 7:11:50 PM #
Hmmm..... I also returned my Palm with this problem but with one differece. They requested that I pay shipping and handling charges and that the replacement would be sent 3-5 days upon reciving my palm. Whats the deal?

Thanks for all the info...

heavili @ 11/29/2001 10:46:21 PM #
I bought my 505 in May - it stopped syncing in June. I initially didn't investigate as I had switched syncing with a win2K machine to my mac. In september, I finally began calling support. After three emails, I was told that the cradle was bad, and they would send me a new one. Instead, I got a refurbished US-made 505, with no request to return my defective Hungary-built unit. Since it still syncs via IR or serial, I am a happy camper!!

Also, I have read that some of the units that will not sync via a usb cradle will sync with one of the USB sync/charger cables now on the market. Has anyone had this experience?

RE: Thanks for all the info...
I.M. Anonymous @ 11/30/2001 7:33:43 PM #
I returned my first Palm M500 after 10 days becasue the HotSync function failed to work. Unfortunately,I purchased a new unit. Now after three months with the new unit it will no longer Sync to the desktop.

palm 505m usb hotsync problem

I.M. Anonymous @ 12/9/2001 8:09:59 PM #
my palm 505m has stopped syncing, I have been in touch with palm tech support for a while and they have tried to sort out this problem by way of deleting folders in the register, then restarting the machine then reinstalling the palm desktop, then drag a downloaded win2x file to the c:drive, then plugging in the usb cradle, then windows should ask to install new hardware, I must have tried this a 100 times so i'm well p/o, I will be seeking a replacement asap

RE: palm 505m usb hotsync problem
I.M. Anonymous @ 12/10/2001 5:32:51 PM #
As well you should. I called and was only on the phone for about three minutes before I got my SR#. I think palm finally got the picture and is becoming very helpful in replacing the units. Now what I get as a replacement in 1-3 days remains to be seen.

FYI, the support person was already talking about possible backorder. more and more units are being replaced everyday.

RE: palm 505m usb problem result
wattsit @ 12/13/2001 4:40:35 AM #
Well finally, I rang customer services (in the UK) regarding hotsync problem and told them all the hassel I had, I also mentioned that I had found this site and I wanted a replacement asap, as my unit was bought for me in the WTC on the morning of the 11th Sept I had no proof of purchase and the IDno. was not recognised, they said send in the unit and cradle they would send a replacement asap, I wait with antisipation.

My experiences with my Palm M505

I.M. Anonymous @ 12/11/2001 10:01:29 AM #
Well I just picked up my 3rd palm, after taking the last one in for hotsync usb problems. No this one, which is brand new the screen is very dim. I contacted Palm and inquired about the light bars which they said "both should be fully lit" well this one is not. I have full lighting on the left hand side and less then half on the right hand side of this unit. Palm wanted to have ME pay for shipping on this defective product, in order to send me a REFURBISHED unit. It is bad enough I have lost all of my data, from the last unit, and now I have to pay for a Tech call and shipping on CRAP that i spent well over $700 for. This will be my final palm, I had the handspring in my hand, I should have went with my instincts.

RE: My experiences with my Palm M505
I.M. Anonymous @ 1/14/2002 9:06:16 PM #
I can relate to your experiences. I am on my fourth unit, after having three units I've had to return for failure to hot synch. I wished I had bought the visor as well. A couple of the customer service rep even told my there may be something wrong with my p.c., which I spent hours and hours troubleshooting !!!! This purchase has been one of the worst investments I've made and I would not recommend it to anyone at all (not to mention the dim color quality). In retrospect, I would buy a Visor Prism any day.

Me Too

I.M. Anonymous @ 12/17/2001 3:07:11 AM #
Just a "me too" post with brief quote from the tech support rep. I got an m500 in early Summer. After 2 weeks, it stopped HotSync'ing. I figured it was a fluke. I returned it and traded up for an m505. The m505 worked fine until the end of November when it developed the same problem.

I tried installing the software and cradle on two other machines to no avail. It would HotSync via IR but, not via the USB cradle. I bought a second USB cradle, thinking it might be that. I downloaded all of the updates from the Palm website (including the HotSync update.) No joy.

Having found their chat support unusable (the support person disconnected me instantly after I got to the front of the queue on both tries) and not wanting to pay for a phone support call, I emailed Palm tech support. The sent a 5-page document on how to re-install the software, which I dutifully did. When that didn't resolve the problem, I emailed them back (as requested in their email.) After waiting a week (somewhat more than the promised 48 hours,) I emailed them again with a very direct request for an RMA. Again no response.

I called the tech support number. The rep wanted to charge me $25 to discuss the problem. I told her that wouldn't be necessary and that I just needed an RMA. At that point, she became willing to listen. The support rep said that they are having problems with one large batch of m500 series Palms. Those devices "lose the USB drivers" and the entire unit must be replaced. I had to pay them $25 for advance replacement service (in order to not be without my handheld for an indeterminate period.)

I have to say that I am unimpressed with Palm's support service and attitude. I bought their newest, most expensive, top-of-the-line handheld device. I deserve better treatment. The Palm IIIs were fantastic. If they don't make the m50x situation right, my next "Palm" ... will be a Handspring.


RE: Me Too
I.M. Anonymous @ 1/4/2002 2:22:40 PM #
I've had my m505 since July and it finally stopped synching in November.
I tried the fix that Palm support recommended and it didn't work, in fact it totally messed
up my computer so now even my Visor Deluxe won't sync.
I read all of the message boards and waited a month before deciding to buy a
serial cradle rather than going through the same hassles as everyone else and
getting a refurbished unit (I like my screen and color).
I can finally sync at work using the serial cradle. I plan on doing this as long as the
m505 holds out or until Handspring comes out with a COLOR EDGE.

No more Palms for me.

Palm M505 hotsync problem 12/29/01

I.M. Anonymous @ 12/29/2001 5:49:58 PM #
I unfortunately had the same problem everyone else has had. I had my palm for a month without any problem. I happened to read about this problem on this website but did not think it was real until one day my M505 stopped hotsyncing. I spent 3 days trying to fix the problem to no avail.
I finally emailed Palm and told them all I had done. They emailed a canned response telling me to do what I already told them I did.
I phoned the customer support and they were about to go through the same thing but I told them all the steps I took so they mailed me an "enhanced" model with prepaid postage so I could mail my palm back. They also took my credit card # as insurance just in case I didn't send them the palm back.
The "enhanced" palm worked just fine. It Hotsynced! They also sent the syncbase and I tried syncing my old palm on it but it didn't work so I think it must be the palm unit itself that is at fault.
My only gripe is that the "enhanced" unit is obviously a used unit. The screen appears to be not as bright as my previous unit and the screen itself was scratched as if someone wrote on it with a razor blade instead of a stylus (I don't know why anyone would take care of something so poorly when they've paid so much for it...I just happened to be the unlucky one to inherit their mistake).
Palm had no explanation for me as to why the M505 has this problem. I wouldn't have known about it and would have had more problem trying to get it fixed if I hadn't read about it here. (Thanks Palminfocenter!). I think it would be much more helpful if Palm posted this problem on their site but I don't see it. I also see it as dishonest to say a unit is "enhanced" when it's used and beaten up. I will never cease to be amazed by corporate speak. I just hope that this "enhanced" unit I have will continue to work and not stop syncing when my warranty runs out. I am not buying extra warranty from them for a product that should work in the first place (or is that their intention...a conspiracy perhaps? No...I think they have a faulty product but they're not willing to do the right thing).

RE: Palm M505 hotsync problem 12/29/01
I.M. Anonymous @ 12/30/2001 9:32:51 PM #
RE: Palm M505 hotsync problem 12/29/01
I.M. Anonymous @ 12/31/2001 11:29:15 PM #
Well, let me throw my tale of woe into the mix. I think I'm the victim of a bad battery. (Was it the karma of reading all these posts?)

I've thought that my battery was depleting a bit fast, but I always use the backlight on my 505, so I thought it was just me. Then it seemed that after a recharging, it would only be 20-30 minutes and the battery indicator would be down by a third (though the rate of depletion seemed to slow at that point).

On a recent trip, I attached my unit to a travel charger and left it alone for a couple of hours. Then disaster! When I disconnected the unit, it wouldn't turn on. I reattached it to the charger and turned it on and got the "Hello, I'm Palm. Who are you?" start-up screen. No data (yes I back up to a card.) no software apart from the system.

I'm home now and trying my cradle after a reset. We'll see. In the meantime I'm not looking forward to the time on the phone with customer service.

Anybody have any suggestions?

RE: Palm M505 hotsync problem 12/29/01
I.M. Anonymous @ 1/1/2002 10:32:28 AM #
Did you read the above thread "MAJOR m505 BATTERY QUALITY ISSUE!!!! HELP!!!"?

Did you follow this link posted above?

What do YOU think?

I thought this was my own personal nightmare...

I.M. Anonymous @ 1/4/2002 6:30:45 PM #
My m500 failed to sync via USB 8 weeks after purchase. I have spend hours on the support site (useless) and on the phone with idiots at tech support and will be receiving my second "enhanced" unit any day now. I also find that my USB scanner is no longer recognized by my home PC and I suspect that the culprit is the sync cradle, since it worked fine before. The Dell tech support advised me that they were having numerous problems with Palm users and I am concerned that I will have to replace my PC.

Sounds like your Palm fried your Dell's USB connection...
I.M. Anonymous @ 1/4/2002 8:08:14 PM #
You may join the class action lawsuit here:

Another one to the list

I.M. Anonymous @ 1/4/2002 7:22:31 PM #
I guess I can be officially added to the "my USB no longer works with my m505!. I have had my palm since it was first made public (May 2001) and have never had any problems! But like so many others, I can no longer sync with my PC using the USB cable. As much as I hate to say this, the only solution might be to get the serial cable. I dont really want to send my Palm in and get a "refurbished" one.

And "YES" palm support sucks! I knew I should have bought the Sony.

Re: USB Working Again

I.M. Anonymous @ 1/6/2002 2:32:49 PM #
hey palmers!
i was a victim of the usb problem too. i readup on all the message boards pretaining to the usb problem, then i did a total reset of my palm and uninstall to reinstall to make sure that this was the "usb problem" that everyone was writting about on so i then called tech support and explaned my problem.

they refused to immediatly send me a replacement and did not recognize this "usb problem". i then mentioned the message boards that i've read, and stated that this is exactly what i am experiencing... i then explaned that uninstalled and reinstalled to make sure. but they said i had to pay a fee for their service and then do this entire process again; while they talk to me. then if that didn't work they would talk to their supervisor to see if they can replace my unit.

bottom line... i had already wasted half a day out of my busy schedule. and to do the exact same thing only to know the outcome; not to mention that i have to pay to do this. not really what i wanted to hear. so i just decided make my last purchase from palm and buy a serial port.

now, i will no long buy from palm... their tech and cusomer service is VERY poor. and to think that palm knows of this problem, but won't reviel it to all unless you are persistant and have them corrnered. well i'd just assume take my business elsewhere. so my next purchase will be anything other then palm. in fact i've already discouraged friends and business associates not to buy palm.

now! 3 months later just by chance i plugged in my usb and it works! my thought is that after time the static that builds up; disappates making it able to use it again. hopefully for good.

hope this helps you guys
does anyone know if ir port works on xp and palm desktop?

future xpalm user

Possible solution to m505 hotsync problem

I.M. Anonymous @ 1/6/2002 4:35:44 PM #
Possible solution

Check out the latest palminfocenter story below:

I've had the problem - twice now

I.M. Anonymous @ 1/7/2002 2:12:19 PM #
Purchased original unit in September. Quit hotsyncing in October. Unit was replaced by Palm in November. Quit hotsyncing in December. I just got word that they are advance shipping me an "M505 Enhanced Unit". I will send my 2nd Palm back when it arrives.
This problem occurs with 2 different computers running 2 different versions of Windows, using either the cradle or the travel cable.
It has to be the unit.

RE: I've had the problem - twice now
Ed @ 1/7/2002 2:31:33 PM #
Have you tried the fix on this page?

News Editor

Have same problem

I.M. Anonymous @ 1/8/2002 3:16:07 PM #
Am now on my 4th exchange--problem now is that the on/off switch on latest model does not work so hearding for my fifth

Palm m500 Corporate Runaround

I.M. Anonymous @ 1/9/2002 4:26:41 PM #
My m500 purchased on November 7, 2001 ceased to hotsync on December 27th. After frustrating myself with the lack of any information on the Palm support web site, I invested (wasted)several hours over the past 10 days with toll calls to palm tech support. Just as related by many other postings here, this is an exercise in futility since they dont know what is going on. I agreed to give my Visa number to secure an "enhanced" unit. It arrived three days later with no instruction and in an obviously used state. Of course, just like my original m500, this "enhanced" unit did not hot sync. Two or three more hours on the phone resulted in the offer of a second "enhanced" unit. I put the first one back in the mail and six days later I am still waiting for the next bad palm. I decided to call again today and found out that they are so backed up with requests that mine will not ship until the 11th. Calling "Customer Care" is equally futile since they all spill the same corporate policy garbage about not refunding after 30 days. I am now on hold with my last toll call with the "Escalation Team" and I suspect this will be the last time I bother with this thing. I would be embarassed if any of my team did this to one of my customers. I will have to take solace in the fact that I have made it a point to discourage everyone that I see looking at a Palm product to think twice since their service is so pitiful. On a brighter note, Dell did replace my motherboard under warranty even though it was their conclusion that it was the Palm USB disorder that ruined my PC. Dell is an excellent example of customer service at its best. I know they have had their problems, but they do stand behind their products. I have also contacted Pinnacle Law Group to get myself listed on their class action against Palm. They deserve whatever happens to them.

RE: Palm m500 Corporate Runaround
I.M. Anonymous @ 1/9/2002 4:48:32 PM #
This is why Dell's market cap is $80+Billion and Palm is $2.5B. Michael Dell knows that you better take damn-good care of the customer if you want to stay in business. Palm cares - just not *that* much.



M505 USB "time-out" fix

kandrew1 @ 1/16/2002 3:04:59 PM #
Palm Developer Support confirmed that under USB, the device will lose the connection if there is a delay between Sync Manager calls to the device. Below is the link for the patch that is needed for the device.

I've personally used this and it's fixed all of the USB connection and time-out problems I had.

RE: M505 USB
I.M. Anonymous @ 4/10/2002 9:31:27 PM #
This worked great!! After spending about 2 weeks fighting Customer Support at Franklin-Covey,
this thing fixed the problem in less that 3 minutes. Now to get my desktop back to where it was.

Hotsync Problem with Palm m505

I.M. Anonymous @ 7/5/2002 5:31:42 PM #
My palm m505 originally worked for several months until it stopped hotsyncing. I sent it back to palm for a replacement and it worked again for a few weeks + then stopped hotsyncing. After the new cradles were available (antistatic) I sent away for one + it didn't help. I tried technical support several times + they were of no help. I thought that after a year, when my extended warrenty went into effect through Circuit City I could have my unit replaced. I tried calling today and they want me to send in my unit for repair!! I know what's going to happen when I finally get it back (don't you?) Is it just me, or are more of you 505 users having a similar problem. If so, we should really band together + make a big stink. I suggest pushing for a product recall or a class action lawsuit if enough people are affected.

It worked for me, too.

adlowe @ 3/14/2003 6:08:38 PM #
After listening to Palm's tech NO support folks and getting nowhere, I decided to give this a try.

My problems started when I inadvertently pulled the power cord on the cradle while the PC was running and the Palm was in the cradle. I told this to tech NO support -- twice -- and they kept telling me I had bad USB drivers installed.

The shortcut key didn't work for me -- guess I'm sloppy at a cursive L -- so I went with unplugging the battery. Directions (and illustrations) were EXCELLENT. The biggest trouble was getting my hands on the right size Torx bit. Everything is restored and working.


problem solved..many thanks

kerguney @ 7/11/2003 3:21:02 AM #
Ed, Many Thanks for posting this and bringing it forward.I did it and worked fine..super..I had the same issue occur with my m505 about a month ago. Since I had just been on a business trip with air travel involved, I thought some of the internals might have been damaged by the x-ray machines .Unfortunately Palm put me in line for a repair .They even did not tell that this is common failure.They propose to replace the hotsync unit and called 505 for repair !!! Palm really needs to work on their tech support / customer service (and stop blaming people for using third-party apps they include with the install CD!) In conclusion;I belive and strongly suggest Palm should immediately offer a new 515 device within an extensive rebate program to the current owners of the defective 505 Palms..This is what we can expect from Palm..

m505/XP FIX!!!! PASS IT ON!!!

mutton @ 5/30/2004 7:14:29 AM #
Here's the solution to the m505 and XP problem.
1. Put the m505 installation disk in the drive. "Exit" when the install screen pops up.
2. Go to desk top, open control panel and then open device manager.
3. Push hotsync on the cradle.
4. When the Palm device pops up in the device mangager, right click on it then left click on the properties.
5. If the re-install button is there, click it.
6. On the installation screen that will come up, choose "automatic."
7. When the finish screen comes up, choose "finish."
8. Hotsync again.
9. If the message comes up "Hardware not connected," unplug the Palm USB from the computer and then plug it back in.
10. Push hotsync again and BANG, IT WORKS!



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