Comments on: How To: Alternate Fix for m500 Series USB Problem
Warning: Opening the back of the handheld will totally and irrevocably void its warranty. Use at your own risk.
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RE: Why would you risk it?? I WOULD
RE: Why would you risk it??
RE: Why would you risk it??
C_Blue
RE: Why would you risk it??
Try www.wihatools.com (Wiha) for Torx stuff and other jeweler size screwdrivers. Good stuff and I've used their products for years.
RE: Why would you risk it??
RE: Why would you risk it??
RE: Why would you risk it??
Why - on gods green earth - are you still using an m505? 5 times!!!?? Are you insane? I have a Vx and a friend has an m505. Both have worked flawlessly. But if i went through what you did, i would give up after the second try. or at least the third. And certainly, the 4th...
I'd just go with a (please - don't freak out on me you Palm brand guys)Sony t615 or Visor Prism. These devices haven't had nearly the rate of problems that Palms troubled m5xx series has had. Of course (to be fair to Palm) you could also wait for the new m515 which has apparently solved these issues.
5 times!!?!! what the hell...
RE: Why would you risk it??
RE: Why would you risk it??
>We have a Sony and M505 in the family. The Sony doesn't look as cool but synchs faster and the screen is 400% better.
I have a doctor and a fireman in my family. The doctor doesnt look as cool but he syncs much faster and makes about %400 more money then the other. What a coincidence...
RE: Why would you risk it??
visors are a piece of ****
RE: Why would you risk it??
The answers to the question "why would you risk it" seem to point to a replacement policy that has its own significant problems. Palm should not be let off the hook by users trying to fix the problems themselves.
I know it is frustrating, a friend went through three returns before getting a unit that works properly.
There is the prospect, for those who open the unit, that something else may go wrong.
RE: Why would you risk it??
Damage something else in the PDA, does this mean I should stop eating the extra cheesee Cheetos while ripping my palm apart?
RE: Why would you risk it??
Now, 2 hours with the new m505 reloading programs (despite using Backup Buddy VFS which did help a lot), and deleting flash and hard synching the old m505. Now I have got to mail it all back to Palm.
Oh yes, many dreary minutes on my phone bill while I was holding and listening to Palm's techf support recordings.
So I wish I had known about a five minute fix. Just happened to read about immediately after I got my new m505 (refurbished edition) and reinstalled everything!
RE: Why would you risk it??
You've been warned...
RE: Why would you risk it??
TOM
RE: Why would you risk it??
After a Vx where screen just died (and because I had security log-in activated I couldn't get back in), now this m515 not resyncing, spending tons of time searching Palm's site where they conspicuously avoid/minimize this issue, spending time waiting and waiting at my expense for a Palm support tech with no mention of these fixes....I'm $%#@%$#@$%#@%$#@ mad.
If this drain the battery/reset thing works (in process right now) I will do a better job with backups and make sure I never spend $1 more with Palm. Ever. This device has had an aluminum case, minimal use (quit my job about 8 mos. after purchase and only sees light student use)...Never abused, just all the sudden wouldn't sync...everything else, expansion slot etc. work as ususal.
as m515 not covered by eley vs. Palm lawsuit, and already have an "E" cradle...
will post back with followup of success of fix.
RE: Why would you risk it??
I was able to do the "battery flattening" trick with the memo pad, totally deplete the battery, and sync again after letting it sit roughly 24 hours...
Coverage for the Eley class action lawsuit should be extended to the m515s....
But, Palm will just count on the majority of people NEVER finding the fix in their technical support, and in a panic opting to buy another unit....
PALM CAN ROT.
RE: Why would you risk it??
Cleaning the screen
RE: Cleaning the screen
T. Denton
RE: Cleaning the screen
in the middle of the screen between the second and
the third screen sheet of my palm m500.
I opened the case and I was able with a lot of patience to separate the external tranparent plastic sheet very carefully partially. This first sheet is is the touch screen and it is very thin and it is adhesively attached to the lower one. Take care because it is connected to the main pcb (there is some elek. routing at the edges). This means really don't separate this totally away but only partially. Also because of the position.
It is also possible to separate the next tranparent sheet which is thicker and it is also adhesively attached to the lowest one. The real problemm after this action is to be sure that you could clean all and no more particles or grease are closed inside after the assembly.
About the realibity using the palm device in the specified environments after the described actions I didn't have any problems but I can imagine that the palm factory can seal the screens better than me.
Send me some feedback if you could experience the same, thanks !
Replacement m500's
Does anyone know if this problem is limited to certain earlier m500's? Do the replacement m500's, or m500's currently being sold, not exhibit this issue? We have another group of students coming in very soon, and while the m500's are great for them when they work, I'm kind of nervous about recommending them again if this problem is just going to show up again with the new batch. Has Palm ever said for sure what's up with this?
RE: Replacement m500's
Why are you using m500's for education? Why not m125's they have SD/MMC, a more durable casing, and a flip cover. Plus they are cheaper.
RE: Replacement m500's
OB
Any device can have one more useful feature added.
Try PalmVenue.com
RE: Replacement m500's
RE: Replacement m500's
Best regards.
PALM DUDE!
Question about replacements
-If you only knew the power of the Palm side-
RE: Question about replacements
RE: Question about replacements
Short answer, replacements are REFURBS!!!!
RE: Question about replacements
I got back a made in USA model to replace the made in Hungary model I had. The screen does not seem any brighter, but the pixelization seems less so it appears 'clearer' somehow.
Kurt G.
Support link
thanks
Gabriel
RE: Support link
The simple alternative
Hopefully it will work for you.
Taqi
RE: The simple alternative
Regards,
Edwin 02/28.
RE: The simple alternative
Neither worked for me.
How do they know the device has been opened?
Anyone send in an open device for a warranty fix and had them send it back saying the device had been opened?
Just curious.
RE: How do they know the device has been opened?
RE: How do they know the device has been opened?
RE: How do they know the device has been opened?
Hmm..., so let's see if I've got this right. Palm sells a unit with up to 25% failure (see the "Replacement m500's" post above) in one of its primary (necessary) functions, doesn't do a complete recall and really fix this problem, and it "wouldn't be right" to open it up and then send it back if you still couldn't get it to work. It's a common problem about which Palm says nothing on their site (see the "Support Link" post above). If you send in the unit you are stuck without one for some days and won't necessarily get a properly functioning unit back from Palm (see the "Why would you risk it?" thread above). If I were looking at the ethics of this situation, I'd conclude that the "wrong" is with Palm, not the end-user who tried to fix it themselves.
RE: How do they know the device has been opened?
It’s my goofy logic, I can live with it, sleep at night, stay honest, get into heaven, call it what you want... This is why we have lawyers to correct the sins of corporations.
RE: How do they know the device has been opened?
Guys like you make the world go round- the wrong way. Sit down and think. In any case, it is your right to send back a defect unit for warranty repair or replacement. To prevent people from messing around with the products with regard to the lack of possibilities to control whether the deficiency was caused by the user or by the poor product's quality, there is the simple rule - dont open the unit. That's all. Sending back an opened unit, with no damage caused by you, is ethically as well as legally ok, applying to human intellect standards. You didn't do anything wrong. You are the owner of the product and are, by basic rights, allowed to use it for what ever you like. The obligation of the producer is to deliver a 100% error-free product which complies to the description in the contract. If it is not the case, they need to repair or replace it, regardless if it was opened or not.
No ethics, moral standards or sleepless nights, just pure human intellect.
RE: How do they know the device has been opened?
In this day of corporations having more rights (or at least more money to defend them via legal teams) than people, and with "rights" going to the highest paid lawyer, I'd have no problem sending a unit back to the company.
I sleep fine at night with my "corporate terrorism."
RE: How do they know the device has been opened?
OK, thought about it and came up with "Do what you want."
whats the point of this?
RE: whats the point of this?
I wonder if this will be fixed in the M515...
RE: I wonder if this will be fixed in the M515...
Torx driver size
As for the T6x40mm Torx screw driver mentioned in the article, where, please, what it obtained? I'll try it, if I can find it. Thx.
RE: Torx driver size
The Palm in the photos was built in the USA, and delivered in Nov. The T6 driver fit the screws just fine, no play.
RE: Torx driver size
IBM WorkPad
SUDS Problem Origin
Anyone have any thoughts on this?
KG
RE: SUDS Problem Origin
Palm Replacement
This is kinda old but...
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Why would you risk it??
The Palm M500 series is less than a year old, so the warranty still applies. Why would you take the risk of opening it up yourself, voiding the warranty as opposed to calling Palm and getting them to do the right thing, honoring their warranty.