Comments on: Palm Treo 800w Review

Treo 800w ReviewThe Treo 800w is Palm's first new Treo smartphone in over a year. Unlike its predecessors that were broadly aimed at the general prosumer category, the Treo 800w is squarely targeted at the business professional. As such, the Treo 800w packs in an array of features for the mobile road warrior combined with the IT friendly Windows Mobile operating system.

The CDMA powered device premiers on Sprint in the US. It is available now with a $250 debut price after the usual service agreements and rebates.

Read on for our detailed Treo 800w review.

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Power, I need power!!!!

CWT @ 7/23/2008 5:05:37 PM # Q
The reason this unit is going back to the Sprint store is the power issue...

The battery has not lasted me more than 9 hours, with what I consider light use. 30 minutes of phone talk time, set to check two email accounts at 30 minute intervals, and ten minutes on the web. leaving the charger at 8am, the battery was stone dead at 530pm.

Nice try Palm.

RE: Power, I need power!!!!
hkklife @ 7/23/2008 5:28:12 PM # Q
Shush, infidel!
Don't you realize the Palm police & apologists are monitoring this (and every other) forum?

You don't NEED more battery power! You don't NEED a larger screen! You don't NEED more RAM! You don't NEED alternate formfactors!

What you should do is just cut your screen brightness way down, check e-mail once or twice a day, ignore the GPS & wi-fi functions on the 800w and simply curtail your usage. Palm has decreed that 1150mAh is ALL the power that we'll ever need and you're just going to have to learn to live with it.


Pilot 1000->Pilot 5000->PalmPilot Pro->IIIe->Vx->m505->T|T->T|T2->T|C->T|T3->T|T5->Zodiac 2->TX->Verizon Treo 700P->Verizon Treo 755p

RE: Power, I need power!!!!
cstamper @ 7/24/2008 10:50:09 AM # Q
Sounds like you're talking about the iPhone.

Not the issue, but the fanboy thing... :-)

RE: Power, I need power!!!!
amflores @ 7/24/2008 5:48:41 PM # Q
Exactly what i thought, cstamper! But I was thinking more in the whole gamma of apple products....

Anyway, windows mobile and no earphones output... not for me

RE: Power, I need power!!!!
SaulGoode @ 12/18/2009 9:50:46 AM # Q
while the battery is small you can get adequate performance by downloading the USB charging patch from Palm, then shutting off extraneous radios and receivers such as bluetooth, wifi, and GPS.

If you also set your phone to no roaming the battery life while short is more acceptable.

If you leave all of the radios broadcasting you won't get hardly any battery life at all. I only turn on what I'm using and I can last a while.

You can buy a battery online for 12 bucks or so and carry a spare,

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Battery life

AdamaDBrown @ 7/23/2008 7:17:15 PM # Q
In case anyone's interested, I did a WiFi test on my 800w. From 100% to zero, I got about 2 hours and 45 minutes.

RE: Battery life
AdamaDBrown @ 7/23/2008 7:18:04 PM # Q
Oh, and I love the use of the phrase "imaginary talk time." Sums it up well.

RE: Battery life
Ryan @ 7/23/2008 7:45:21 PM # Q
Thanks Adama. I enjoyed your review. I felt it was one of the more honest ones out there. I haven't experienced anything like the same strange power drain issues you had mentioned before.

About the speed, I think most of it is directly software related. Sure these things could get optimized in a future rom update, but they seem to be caused by the combination of Microsoft apps and underpowered Palm hardware. Of course a more powerful chip would help ...Treo 800wx anyone?

RE: Battery life
T_W @ 7/23/2008 11:05:25 PM # Q
I thought Palm devices only had a single fatal flaw?

This one has two,

1) piss poor battery life
2) wince OS

I guess I'll stick with my Curve.

RE: Battery life
Gekko @ 7/24/2008 8:03:35 AM # Q

curve? i played with a blackberry a few days ago. awful OS. one step up from a dumbphone. palm OS and WinMob might only have the intelligence of a teenager compared to the iPhone which is like a college professor, but the BB is like a 2 year old.

RE: Battery life
joad @ 7/24/2008 7:21:43 PM # Q
If the absolute goal of Palm is to make these pigs as absolutely thin as possible, here's an idea. NO battery. Genius!!

Because it all really boils down to this anyway - for a long time Palm has been sacrificing performance in exchange for "coolness" factor - I bet that this phone is the one that really catches them and gets 'em raked over the coals. The kids with the Fisher-Price Centros probably tolerated the battery life because with their short attention span they can just switch to their Nintendo DS or Xbox 360 while it charges.

But dropping such a lousy battery into a phone allegedly aimed at Enterprise customers is just a plain, stupid idea - especially with the addition of WiFi AND GPS. WTF are they smoking over at Palm?

Paying my annual PDA update tax to Palm since 1997.

RE: Battery life
hkklife @ 7/24/2008 9:05:02 PM # Q
Fastest CPU ever used on any Palm smartphone? CHECK

First Palm smartphone with wi-fi? CHECK

First Palm device ever w/ integrated GPS? CHECK

Highest screen resolution of any Palm WM device ever? CHECK

Smallest battery capacity (tied w/ Centro) for any Palm smartphone ever? CHECK

You gotta love the beancounters at Palm! They giveth on one hand and taketh away on the other!

Pilot 1000->Pilot 5000->PalmPilot Pro->IIIe->Vx->m505->T|T->T|T2->T|C->T|T3->T|T5->Zodiac 2->TX->Verizon Treo 700P->Verizon Treo 755p

RE: Battery life
AdamaDBrown @ 7/26/2008 6:14:59 PM # Q
Thanks Ryan. I agree that it doesn't seem to be taking full advantage of the CPU: chances are that it's just a poor ROM build. Hopefully either they'll straighten it out, or some third-party cooker will.

Joad, "thin" and "small battery" don't have to be the same thing. My Samsung Blackjack II packs in a 1700 mAh battery while still being thinner than the 800w. It's just a matter of design. However, I suspect that part of what we're seeing may be economies of scale: it's cheaper for Palm to buy only one kind of battery for both the 800w and all the Centros, than it is for them to get an 1150 for the Centros and a proper 1500 mAh cell for the 800w.

RE: Battery life
numlock @ 7/27/2008 1:12:02 PM # Q
The Nokia E71 is currently the thinnest smartphone on the market at 10mm and it has a 1550 mAh battery.
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gmayhak @ 7/23/2008 8:18:42 PM # Q
This might work, micro USB to 3.5mm

Tech Center Labs

RE: Audio
Ryan @ 7/23/2008 8:22:08 PM # Q
Sounds like a opportunity for you Gary. That one could be a solution, but it should be in the box!
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iPhone competition.....?

naked @ 7/25/2008 12:50:52 PM # Q
I've been eyeing the iPhone for a while, and with the 3G out now, I'm sad to say that I might be leaving Palm. I've never been a WM person, so I would never buy this phone, but even if it was PalmOS, I think I might take a chance with the iPhone. I will miss a real keyboard and removable storage. But for $50 less, I can get a phone w/ 8g, an ACTUALLY HEADPHONE JACK, none of that 3.5mm crap (and this phone doesn't even have one!), and a very functional web browser. Palm is really going to have to do something impressive, and do it soon to keep me as a customer. I've got lots of programs that I'm going to miss..... but I'll find alternatives.
RE: iPhone competition.....?
joad @ 7/25/2008 1:52:32 PM # Q
I keep trying to like the iPhone, but between the huge software gap, no "real" KB, no expandability, no replaceable battery, and closed-source policies - can't drag myself away from a Treo to do it.

Oh yeah, and submitting to the evil AT&T empire.......

Paying my annual PDA update tax to Palm since 1997.

RE: iPhone competition.....?
gmayhak @ 7/25/2008 11:27:25 PM # Q
I only have the ipod touch but I think you will never look back if you go for the iphone, it's like comparing a $2.00 watch to a Movado. I've supported Palm since day one but apple has blown them away with design, quality, price, marketing savvy, support, etc. There is really no comparison, Palm fell a few years behind and apple is already years in the future. When StyleTap for Touch is released, sell your Palm stock unless Palm comes up with something really spectacular!


Tech Center Labs

RE: iPhone competition.....?
gmayhak @ 7/25/2008 11:33:35 PM # Q
I only have the ipod touch but I think you will never look back if you go for the iphone, it's like comparing a $2.00 watch to a Movado. I've supported Palm since day one but apple has blown them away with design, quality, price, marketing savvy, support, etc. There is really no comparison, Palm fell a few years behind and apple is already years in the future. When StyleTap for Touch is released, sell your Palm stock unless Palm comes up with something really spectacular!


Tech Center Labs

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Bluetooth hands-free, password locked?

MikeW_SD @ 8/23/2008 5:25:16 PM # Q

I have a Treo 700p, and my biggest aggravation with it is this:
If I have any sensitive, personal information on the device whatsoever,
it makes sense to lock it with a password.
When you are using the Treo with a hands-free bluetooth device,
it will not originate a call without you entering the password
ON THE TREO! Certainly defeats the purpose of hands free, and very
dangerous, makes it essentially useless for placing calls while driving.
This stupid behavior, which I can't imagine anyone would want, can't
be disabled, except, of course by disabling your password when you
get in the car, cumbersome.

Anybody know if this same stupidity exists on this new 800w?
(or for that matter, if there's any update to fix this issue on the
Palm OS version)



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800w or Pro w/Palm OS and Verizon Wireless

whenry @ 9/13/2008 10:28:23 AM # Q
What's the chance of Palm OS and Verizon Wireless versions for 800 or Pro?
RE: 800w or Pro w/Palm OS and Verizon Wireless
SeldomVisitor @ 9/13/2008 11:20:43 AM # Q
Zero and who-knows, respectively applied to both devices the same.

Reply to this comment

Palm Treo 800w

tykobird @ 9/14/2008 9:22:53 PM # Q
Well I do not agree with all the negative feed back on the Treo 800w. I had the HTC Touch which was a nightmare of a phone. Sprint replaced it 3 times and finally they told me to pick another phone. The HTC frooze on me, had terrible reception, went to applications that I did not click on and was slow. On the other hand the Treo 800w is a dream come true. It is fast, reception is awesome. I love the layout on everything and very user friendly. FYI is does shut of, just press the red end button on the right and it will shut off. It is really neat phone and it is the best smartphone I have ever had and I have had plenty. Windows Mobile 6.1 rocks. I would recommend this phone for anyone. This phone rocks.

RE: Palm Treo 800w
Gekko @ 12/19/2008 7:19:51 PM # Q
RE: Palm Treo 800w
gurf @ 2/8/2010 11:51:37 PM # Q
Wow I have had 3 Treos in 12 months all have had different problems. I asked for a different model and Sprint said I couldnt even though this phone sucks. My life has been hijacked by this peice of junk. I will never try Palm again. Had they taken care of my problem maybe.
RE: Palm Treo 800w
e_tellurian @ 2/9/2010 12:47:37 AM # M Q
2008 that's awhile ago. What was your problem? Did you talk to Palm?



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Another New Palm Treo 800w User's Take

juliano.ramos @ 11/22/2008 1:09:18 PM # Q
Past PDA Experience: T-Mo Dash, BlackBerry 8700g, BlackBerry Curve.
I shopped the 800w against: iPhone, Samsung Epix, BlackBerry Storm.
Trē;o 800w User as of Monday 11/17/08.

My usages: Data and voice only. Occasional usage of the phone's Instant Messaging software. Rare usage of GPS, no usage of Bluetooth or WiFi. Email settings: 5 accounts at 10 minute intervals each. Full usage of Pocket Express for temperature readout on my Today screen. No usage of Microsoft Exchange Server functionality for email or Active Sync.

Bonnie Cha of CNET – someone who is very candid in her reviews, gave this phone a good Thumbs-Up which is rare provided she's pretty much slammed Palm devices in the past for being out of date. She said that the keyboard is "a little bit stiff" – but I didn't find that. (Her video article:
The 800w is my first touch-screen device and I like that particular functionality.
The WinMo 6.1 functionality is also impressive.
Overall I think the design and the functionality are very up to date.

Downsides (I have about 55 of them):
Battery Life: I agree with other people's fusses about the battery life. A full charge-up only takes about 90 minutes, but I've already decided to buy an extra charger for the office – this after just one week. If I accidentally leave my Instant Messaging program open overnight and forget to plug-up before bed, the battery's almost dead by morning. As far as my email checks being the culprit, that's very possible – but Palm needs to go and find out what BlackBerry is up to. Neither of my two BlackBerry handsets EVER gave me crap, and those things pushed every 10 minutes. In fact, I could definitely get away with not charging my BlackBerry every night. (No, Palm is not BlackBerry. I know. I'll shut up now.)

Power Cycling: In addition to the battery-life challenges we all face, the Trē;o 800w has no real "Power-the-Entire-Phone-Off" functionality. You hit the power-button and the cellular radio is the ONLY thing that shuts off – thus putting your phone into what we'd call "airplane mode" in technical terminology. You want to power your phone ALL THE WAY OFF? Only one way to do it: take out the battery. That's it. Maybe they're trying to set a new technical trend in the cellular world, but I'm not sure doing it with a phone with battery-life problems is very essential.

Email: a testament to Microsoft's continued lack of logic. If I type in a contact name from the Today Screen and use the pull-down to select the option to send them an email, the phone literally forces me to use the "Outlook Email" account with no functionality to select an account first, nor any option to switch the account in-use once the email opens. I have to instead select the option (from the Today Screen) to open the contact, and then scroll down to the send-email option on that screen – and then (and only then) will it ask me which account to use. (The "Outlook Email" functionality is only useful for people who have Microsoft Exchange Server resources. Since I don't, the only practical usage I'd get out of sending an email using "Outlook Email" is if I were plugged-up via USB to my computer – in which case, what's the point? I could just type it out on my computer!)

Picture Messaging: a testament to Palm's, Microsoft's and Sprint's COMBINED lack of logic. This is something that they don't tell you in the User's Manual: the Palm Trē;o 800w has no out-of-the-box MMS functionality AT ALL. I didn't realize this until a couple of days of owning the phone when I was prompted to actually send a picture to someone. *SOLUTION* Be sure and go and have a webchat (don't call via phone) with Sprint Customer Service. I initiated a webchat with Sprint about this, and the rep IMed me a link to download some software (this is why I said don't call) that allows me to send what's called "Sprint PictureMail" to other devices. Luckily the software is integrated with the Trē;o's address book so that you don't have to write-down or remember phone numbers of your contacts to type-in manually. It is also integrated with your Pictures & Videos so that you can choose these options from within there. After sending a PictureMail to one of my friends (she uses TMobile), I called and asked, and she said that the message came through on her end as a "typical MMS message" without any instructions to go and download the picture from some website. The caveat is that other service providers would likely give instructions to go and download the pic from some Sprint website somewhere. (A note to Palm, Sprint and Microsoft – why not benchmark your competition? Hmm?)

ActiveSync: a general pain in the (synonym for "donkey"). It does do its job very well. I now actually get USAGE out of my computer's Outlook program beyond "just-for-email". I now have a reason to use my Calendar and Contacts – AND to put pictures onto those contact listings within Outlook. Once it syncs with my Trē;o, all of it carries over. BUT – half of the time I connect my Trē;o to my computer, the ActiveSync doesn't pick up on it. If I restart my computer, that doesn't help. I have to restart my Trē;o (by removing the battery). But once the two entities REALIZE the other exists, it does a damn-good job. The caveat: don't try to use ActiveSync thru Bluetooth. It's an available option but – put it this way, there are message boards on this subject alone. It's close to impossible.

Pictures for your Contacts: If you like putting pictures in your contacts – go for it. But make sure that the pictures are SQUARE. Not landscape or portrait. If you don't, you'll still see the "full picture" in your contacts when you look at them, but when phone calls or SMS messages come in, the phone "crops" the pics to the center (square) portion of the picture – chopping off the top/bottom or sides of the pic. Solution: just keep the pics square. That way it won't chop anything off at all. Also, if you use ActiveSync, you can use your computer's Outlook Contacts to manage your contact pictures instead of your Pictures & Videos functionality on your Trē;o.

Low Ringer Volume: Maybe I'm spoiled by – hmm, EVERY LAST PHONE I'VE HAD BEFORE THIS PHONE. But I expect that if I have my Trē;o anywhere within listening distance, I should hear the thing ringing – especially if the ringer volume is turned all the way up! Not the case with this phone. If I'm in the phone's settings and selecting my ringer indicators, they come out rather loud! But once it comes time for a real-life situation, it's rather quiet. I don't get that… I'm just glad that I can program the thing to both ring and vibrate simultaneously while in "Ringer" mode (a Motorola function that spoiled me).

The Plug-In Port: a testament to Palm's faulty logic. Palm, shame on you for echoing HTC's shoddy logic by having a completely unheard-of plug-in port. "MicroUSB 2.0" is its name. What's wrong with this picture. Palm has 3.5mm plug-in ports for wired headsets on ALL of their models, INCLUDING the Trē;o Pro – a phone that is NEWER than the Trē;o 800w. But when I Googled "MicroUSB 2.0",I find no one anywhere yet using this technology. They could have at least had the regular MicroUSB port already being used by BlackBerry and Motorola and many other brands. This is the definition of the world called "duh".

So – sorry, Bonnie Cha – I don't question your expertise but I disagree that Palm's done "a pretty good job with this phone" as you put it. But even though I have all of these gripes with my new Trē;o, I don't think any of them are strong enough for me to get rid of it. Every phone has its parts that we all hate. I'll just grow to get used to these ones.

RE: Another New Palm Treo 800w User's Take
juliano.ramos @ 2/12/2009 6:42:23 AM # Q
Nevermind... I divorced my Treo 800w.

The charger port broke... again. That was the straw that broke the camel's back. If I didn't say it in the last review, I had to fight with Sprint to have this handset replaced after just one week of owning it since the plug-in port would not pull a charge unless I propped the plug at an angle. It became a pain in the butt. And for $391 it is not worth it for me to continuously have to put up with this crap.

Other things - the software crashed and/or made the phone freeze multiple times per day - so much so, to the point it no longer pissed me off anymore. I just accepted it.

Secondly, the battery was dead so much to the point that my telling my friends "sorry my battery's dying I'll have to call you back" became common. You'd ask, why not just talk while I charge? That'd be fine if only it weren't for the fact that you can't talk on the phone while you're trying to prop the phone appropriately to accommodate a broken charger port.

Why not take it to get fixed? They'd only be able to fix the charger port - but wouldn't be able to do much for the phone freezing. It's a Windows phone... no matter how much you clear the Task List it's still going to freeze. Trying to pamper a Windows Mobile device like trying to get a dog to stop barking in a kennel. Not going to work.

I went on Craig's List, got a Treo755p from a private seller for $85 and it works just damn fine. Syncs perfectly with my contacts. Since it's a Palm OS and not a Windows OS it doesn't freeze. I'm learning to do without the Today Screen which, just like with any new phone with different specifications, YOU ADJUST TO.

Trust me - with what I went through with my Treo 800w... any change is welcome.

RE: Another New Palm Treo 800w User's Take
Gekko @ 2/12/2009 8:17:09 PM # Q

but does it sync with your '91 civic?

RE: Another New Palm Treo 800w User's Take
Gekko @ 2/12/2009 8:19:31 PM # Q
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How do u compare MotoQ CDMA with Treo800w cdma?

asheet @ 11/30/2008 3:13:34 AM # Q

I am debating whether to buy MotoQ EVDO or Treo800W EVDO.
Though I have seen the review of Moto Q & Treo800, I am still not able to decide as I have not actually used the two devices. Any of the users who may have used MotoQ & Treo800, pl advice if Treo800 for EVDO is a better choice or should I buy MotoQ?

Thanks in Adv

RE: How do u compare MotoQ CDMA with Treo800w cdma?
hkklife @ 11/30/2008 5:19:42 PM # Q
The current 800w really seems like the lame duck in Palm's current lineup. Its specs mostly resemble the Treo Pro's but it's a generation behind in terms of styling, formfactor and battery capacity. I'd personally try to wait about 2 months or so to see if a CDMA Treo Pro actually appears. It'd offer the best of both the Q & the 800w IMO.

I've used the Q and feel it's not that comfortable to hold and I cannot stand its lack of a touchscreen. I've used an 800w but not a Pro but the 800w's lack of a 3.5mm (or even 2.5mm) headphone jack + its mediocre 1150mAh battery capacity sort of doom it from the start.

Pilot 1000->Pilot 5000->PalmPilot Pro->IIIe->Vx->m505->T|T->T|T2->T|C->T|T3->T|T5->Zodiac 2->TX->Verizon Treo 700P->Verizon Treo 755p

RE: How do u compare MotoQ CDMA with Treo800w cdma?
BaalthazaaR @ 12/1/2008 6:58:42 AM # Q
How do u compare MotoQ CDMA with Treo800w cdma?

Only if your life is on the line and you have something to live for. Sorry couldn't resist.

RE: How do u compare MotoQ CDMA with Treo800w cdma?
juliano.ramos @ 12/1/2008 10:11:02 AM # Q
I may dislike many things about my Treo 800w but if I were to go back to a no-touch screen device then I'd likely back my car over it.
The "Q" has good battery life and, I think, a 3.5mm port. The Treo800w has neither. That's the only good thing I can say about the "Q".
The caveats: It has a shorter screen which is also a no-touch screen. Double-whammy. You learn to adapt, but if you actually come from a touch-screen phone then it can be a pain since you know what you're missing out on.
I'd recommend a "Q" if you come from a BlackBerry (excl. the Storm) but not if you come from a PocketPC device.
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wasted CPU

NuShrike @ 12/19/2008 10:22:22 AM # Q
This is the more powerful version of the cpu used in the Nokia N95 that has been kicking so much 3D butt. Too bad Palm chose the 3D-less version.

It should do very well versus any Qualcomm in multimedia, and floating point calculations however.

Problem is nobody will probably take advantage of it because WinCE is so old it doesn't recognize or support any of the latest hardware advances, so effectively disabling and discourages multimedia acceleration.

Palm III -> Sony NR610C -> Sony NR70 -> Sony NX80 -> Palm T|X -> HTC Kaiser -> HTC Fuze

RE: wasted CPU
Gekko @ 12/19/2008 10:25:12 AM # Q

WinMob 7

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Palm Treo 800w in Europe

alead @ 2/6/2009 3:20:23 AM # Q
Hi there,
I'm a Palm Treo Pro here in EMEA. I was wondering if Palm will ever distribute the 800w in Europe.

If not, as the EVDO is not compatible with GSM cells, is there any chance to use the 800W, carrier free, in Europe ?

. ale

RE: Palm Treo 800w in Europe
hkklife @ 2/6/2009 7:07:11 AM # Q
The Treo 800w is about to be EOL'd (End of Life) by Sprint, the only carrier to offer it anywhere. I would imagine it's already out of production and was only produced in limited quantities. You can use an 800w as a "PDA" with wi-fi in Europe but why would you want to? The Treo Pro also has wi-fi, a far great battery capacity, faster CPU, and 3.5mm headphone jack, along with much sleeker, slimmer styling and is GSM so you can use it all over the globe if you desire.

The 800w really has no tangible benefits over the Pro other than a larger, more comfortable keyboard, a few Palm WinMob customizations, and the rubberized exterior paint.

Pilot 1000->Pilot 5000->PalmPilot Pro->IIIe->Vx->m505->T|T->T|T2->T|C->T|T3->T|T5->Zodiac 2->TX->Verizon Treo 700P->Verizon Treo 755p->?

RE: Palm Treo 800w in Europe
SeldomVisitor @ 2/6/2009 7:53:27 AM # Q
> ...The 800w really has no tangible benefits over the Pro...

I thought someone (pardon, can't remember his name) posted that the 800w had enabled some hardware acceleration and thus was considerably faster than anything out there w.r.t. graphics.

Is that no longer true?

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