Comments on: How To: Possible Fix for m500 Series USB Problem

Many, though far from all, Palm m500 series users have had problems HotSyncing with USB. After working fine, the handheld will abruptly and permanently no longer be able connect to any computer with USB. Serial connections aren't affected. People who complain to Palm generally either get their handheld replaced or hear the suggestion that they switch to a serial cradle.

Recently, a possible fix to the problem was posted on the PIC forums by Ales Omahen, a Slovenian m505 user who used it to get his handheld HotSyncing via USB again.

Update: Palm has begun a program for replacing old m500 series cradles with new ones that offer better protection from static electricity. According to Palm, this electrostatic discharge (ESD) disrupts the handheld enough that it is no longer able to HotSync.

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I tried it and it worked

MokeyJ @ 1/6/2002 2:52:13 PM #
I started the power drain around noon on Friday. I started charging about 7 AM on Saturday. After 2 hours of charging I tried the USB hotsync ... and it worked again. Although I'll be getting a refurbished unit tomorrow (per Airborne's webpage), at least I shouldn't have to get a 3rd replacement if this happens again.

I haven't noticed a problem with the battery since the drain, (only one day, however).

Give me a break!
I.M. Anonymous @ 1/6/2002 5:11:22 PM #
Boy doesn't this kind of fix seem awfuly familiar?! It's about the same as the fix to correct the under par screen on the M505.

Face it Palm has to step up to the mat and fix their own problems,so people can't perpetuate these *&#@! hoaxes.

I am really dissapointed in Palm, and am still astounded how in such a short amount of time how Palm's licensees is leaving them in their dust.

RE: I tried it and it worked
I.M. Anonymous @ 1/6/2002 6:10:40 PM #
So are you saying you tried it and it doesn't work? Or are you like the cat who sat on a hot stove and will never do it again, but also won't sit on a cold stove either? Some level of caution is good but too much caution is just as bad as being too trusting.

RE: I tried it and it worked
I.M. Anonymous @ 1/7/2002 12:19:26 PM #
You are dissapointed? Go buy a PPC, uBid and ebay are full of refurbished units...

RE: I tried it and it worked
I.M. Anonymous @ 1/15/2002 3:07:53 AM #
I tried and it DIDN'T worked!!!
I started the procedure sunday at 5.00 pm and i left the palm discharching till monday 22.00 pm. Then i started to charge, i tried after half an hour to turn it on, but nothing. I waited for an hour... Still nothing. After two hours... The same. I left it on the cradle all night and in the morning... Guess?
Well, now i don't know what to do! Please help me! I don't want to be the only one who didn't succeed in it!

RE: I tried it and it worked
I.M. Anonymous @ 1/17/2002 1:18:01 PM #
My palm apparently has this problem as well. Palm support didnt say anything about a USB issue but however initiated an advanced exchange, sending me a new device with 15 days to send back the old one. I finally transferred everything over from my old m505 to the new one and now, 2 days later, the new m505 has the same problem.

I haven't sent back the old palm so i used it to test this one out and it worked great. I'm thinking about sending the replacement back now instead. Thanks for the tip

RE: I tried it and it worked
I.M. Anonymous @ 1/18/2002 11:30:51 AM #
I'm very glad I found this thread. I got the same USB hot-sync problem with my M505 a month ago. Palm support told me to wait and watch the Palm site for a software update to solve the problem. And as you all know, that hasn't happened. I used the method stated here for the battery drain and my unit is up and running today.


RE: I tried it and it worked
I.M. Anonymous @ 1/27/2002 3:34:59 PM #
i used the shortcut.1 technique and I got it working. Strangely the people at Palm don't know anything about the technique. What a strange company--one would think that they would do almost anything to get this straightened out.

RE: I tried it and it worked
I.M. Anonymous @ 2/1/2002 6:37:27 PM #
Work fine for me on an M505 which suddenly stopped syncing just before a long trip where I needed Avantgo and other stuff.

Well done to all concerned.


RE: I tried it and it worked
I.M. Anonymous @ 2/9/2002 2:20:11 PM #
I tried the fix to, but could not get it to work.
My palm 505 (IBM workpad 505 actually) did´nt freeze up when I wrote that symbol followed by .1
Is the a special way of doing this, because I just write the symbol followed by .1, and press "done" i the program.

Anybody ?

RE: I tried it and it worked
I.M. Anonymous @ 2/25/2002 11:27:53 AM #
This worked for me. I did the hard reset, wrote the shortcut character with the .1 and waited 24 hours before charging it up again and re-synching.

Thanks for the info!

RE: I tried it and it worked
I.M. Anonymous @ 5/23/2002 10:33:01 PM #
I owned the m515 for less than three weeks before I caught SUDS. Seems my offense was carrying my Palm in the pocket of a polar fleece jacket, and giving it a static shock when I removed the jacket. I tried the uncharging fix tonight--worked fine. One trick: some users that haven't been able to get the shortcut + . + 1 combo working may need to perform a hard reset of the Palm first (some instructions on the net leave this out). This shouldn't matter, since you're losing all your data anyway.

I let the Palm discharge for 5 hours from an almost full battery on full light. (Funny....battery never seemed to last that long.) Sort of an annoying problem, especially if this is to keep happening (happened once with a 505 I used to own). However, now that Palm has changed their return policies ("Yes, we realize you have paid $400 for our faulty product, but we'll still charge you $25 to send a factory refurbished unit that has caused someone else problems..."), this solution is at least worth trying out.

RE: I tried it and it worked
Bax @ 6/11/2002 12:37:50 PM #
My M505 stopped syncing on June 10, 2001.
I followed the recommended fix and drained the battery for 12 hours.

The fix worked perfectly.


RE: I tried it and it worked
dsm363 @ 8/29/2002 12:59:47 PM #
Well, I have to say I wasn't so sure about this at first but I tried it and it worked perfectly. It was already half drained so I only let it discharge overnight and charged it up in the morning.
I think this is kind of odd this only happened after I got my replacement cradle to fix the SUDS problem. It had been syncing fine for over 3 years so I'm not sure what happened. Glad it worked.

RE: I tried it and it worked
pthakur @ 10/30/2002 10:32:35 AM #
I have a Palm m515 with a USB cradle marked "E". All of a sudden after using the device for about 3-4 months the USB hoysync simply died.

After using the first method of draining the battery out completly and performing a hard-reset - it once again started functioning normally. The serial hotsync capability remained functional throughout.

Thanks for the advice and I hope this does not happen all the time!

RE: I tried it and it worked
bratdoc @ 12/21/2002 1:20:38 AM #
My wife's Palm m515 suddenly stopped hotsyncing about 2 weeks after she received it. My m515 hotsynced, in the same cradle, without difficulty. I called Palm Support and they tried a hard reset, which did not work. Palm told me that they would replace the unit, but would not be able to do so for several weeks since it was Chrismastime and their supply of m515's was low.

I found the article in this forum about the battery draining procedure. I tried it and it worked! It took about 6 hours to completely drain the battery. I just completed the hotsync, so don't know if this fix will last or if there will be any long-term consequences to the battery draining procedure.

Thanks for the suggestion!

RE: I tried it and it worked
jerseyborn2002 @ 1/18/2003 8:37:17 PM #
I tried this method but after I drained the battery I put the M505 into the cradel to recharge. After 2 days it would still not power up. I tried the hard reset button but my unit will not power up. Anyone seen this and have any suggestions?? Thanks in advance.

If You Keep Doing What You Did
You Will Get What You Got..
RE: I tried it and it worked
brentferree @ 2/9/2003 11:27:45 AM #
I followed the directions and my palm m505 now hotsync's without an issues.


Thanks for the advise, but first I have to replace my mboard

I.M. Anonymous @ 1/6/2002 3:07:48 PM #
I am hoping that this will help. Unfortunately, I have found out that the USB hot sync cradle has fried my USB integrated with the motherboard. A glimmer of hope here is that I have a Dell PC, still under warranty and Dell is generously replacing the MB. I am having serious doubts about using this device again, since I fear risking the health of my PC. This entire experience has resulted in my confidence level dropping to zero regarding using a PDA again. More worrysome is the complete lack of help available from Palm. Best of luck to everyone, but I am blowing the dust off my Sharp Wizzard and thanking God I bought a Dell PC.

RE: Thanks for the advise, but first I have to replace my mboard
I.M. Anonymous @ 1/6/2002 6:08:05 PM #

This sounds similar to the claim of some people that this happens with the serial port
and it's power for the older Palms. A simple workaround would be to disconnect the
power when doing hotsync and disconnect the USB when doing re-charge.
Another would be to get a USB hub which you have the Palm plugged
into, then the hub would be the only thing endangered.

RE: Thanks for the advise, but first I have to replace my mboard
I.M. Anonymous @ 1/7/2002 12:11:46 AM #
Unfortunately, by the time one has found out that they need to go to all this trouble, it will be too late.

RE: Thanks for the advise, but first I have to replace my mboard
I.M. Anonymous @ 1/7/2002 11:43:38 AM #
My 505 cradle just fried my USB ports last week. I was using my computer just like I normally do and thought that I should hot sync. I put my palm on its cradle and my USB mouse light went out, no hotsync would work and my usb scanner won't work. Checked the bios to make sure everything was on but nothing had changed. I think I can pretty safely say it was putting the palm on the cradle that did it. I have an Abit KT7A-raid that is now without any of its USB ports. Sucks because I don't know if I should just get a new MB or do I need to replace the cradle or what?

RE: Thanks for the advise, but first I have to replace my mboard
I.M. Anonymous @ 1/7/2002 11:50:33 AM #
DUDE, I hope you got a DELL.


Ed @ 1/7/2002 11:56:14 AM #
The static discharge hurting Dell computers story is covered here:

You might also be interested in this:


News Editor

RE: Thanks for the advise, but first I have to replace my mboard
I.M. Anonymous @ 1/7/2002 3:53:58 PM #
When I got my m505, it too fried the integrated USB ports on my (non-Dell) machine. I thought I was alone... until now.

RE: Abit KT7A fried USB ports.
I.M. Anonymous @ 1/8/2002 10:11:46 AM #
Happened to me too, but as the VIA-based USB support has ALWAYS been a little flakey, I opted to purchase a $30 USB 2.0 PCI card instead. Much cheaper than replacing the MB, and I'll be ready for ultra-fast USB2 if MS ever release Win2K drivers for it.

- cowpen

RE: Thanks for the advise, but first I have to replace my mboard
I.M. Anonymous @ 2/19/2002 10:11:08 PM #
Just wondering... Would a USB hub placed between the
palm and the computer protect the mother board's circuitry?

RE: Thanks for the advise, but first I have to replace my mboard
I.M. Anonymous @ 2/24/2002 8:38:05 PM #
really appreciate the advise, but didn't work for me...

i just asked palm.japan for mborad replace.

RE: Thanks for the advise, but first I have to replace my mboard
I.M. Anonymous @ 3/7/2002 10:53:29 PM #
An m500 took out the USB ports on my Dell at work a few weeks ago. Our IT folks replaced the motherboard and all went well until yesterday, when the same failure occured. I plugged in the Palm (a different m500 this time), the Dell spontaneously rebooted, and the USB ports never responded again. I guess our IT guys will have to replace the motherboard again. Of the 10 m500s we bought for my team, 4 have have been replaced for the old "USB synch quits working" problem and 2 more have failed. We have given up on getting Palm to replace them and are going to purchase serial cradles. Hopefully this will fix both the USB synch failure and USB port death problems.
I have a real love/hate relationship with the Palms. I am completely dependent on mine and love the features. Even though we have invested in several keyboards and modems, we'll probably buy Sonys in the future. Based on our miserable experiences, I have been directing potential customers away from Palm products. Its too bad, they are a great concept but the Palm engineering and customer service problems are driving their customers away. I just hope the PalmOS survives the likely demise of Palm as a hardware producer.

Sounds about right but....

SilliconMan @ 1/6/2002 3:13:21 PM #
If the CPU registers determine the speed of the USB syncing, wouldn't just changing the registers with a specially written ASM hack do the trick without having to drain the battery and hard reset (Which BTW, when the battery is dead a hard reset often occurs anyway as the RAM loses power)?

Palming away.....
RE: Sounds about right but....
Ed @ 1/6/2002 3:27:49 PM #
If you would like to write such a hack and save a lot of people a whole bunch of trouble, that would be great.

I agree that the hard reset in these instructions is probably redundant but it certainly doesn't do any harm and it might be necessary. This is voodoo repair. We're not 100% what is wrong so it is tough to say what is and isn't necessary to fix it. If someone would like to try this without the hard reset and let us know if it works, that'd be good, too.

News Editor

RE: Sounds about right but....
I.M. Anonymous @ 1/6/2002 7:33:46 PM #
Anyone with half a technical brain knows that the "fix"-meister is a shonk... forget it guys - he's full of BS.

RE: Sounds about right but....
omahena @ 1/7/2002 7:46:49 AM #
Yes, you are right. I took a snapshot of the working registers and the next time my Palm dies I wanted to do exactly that - write a piece of code to restore the original state of the registers. The "problem" is that my Palm is still working and I have no way to determine the faulty state of registers. Then again one could write a program to set the communication and speed registers to the default values...

But if maybe somebody with IR sync and a dead USB sync could provide snapshots of all pages of DragonReg tool, one could try to develop a patch.

You can find the tools here:
ScreenShot hack with X-Master and pdb2gif converter:

If you would be so kind to provide me with those snapshots, I would be glad to write a piece of code that tries to restore USB functionality without a full reset... Provided that the problem is in the registers... I fear this might not be the case (just like the kind mr. Anonymous pointed out). But what we do know is that a hard reset with memory erase won’t fix it and that the UART port on the bottom of the device is not dead since my Palm keyboard always worked like a charm.

RE: Sounds about right but....
SilliconMan @ 1/7/2002 3:01:14 PM #
>>>Anyone with half a technical brain knows that the "fix"-meister is a shonk... forget it guys - he's full of BS.<<<

Was that directed at me? Anyone would know with a half techincal brain knows that a CPU uses registers (in older CPUs such as the Eniac these registers were actually relay switches which actual bugs (live ones!..) got stuck in causing a crash or problems). If you want to know more go do some research, but until you do, don't come here and say I'm full of BS.

Palming away.....

RE: Sounds about right but....
I.M. Anonymous @ 1/15/2002 1:01:03 AM #
I have a dead 505 that I am about to send back. Tell me where to send the screen shots of the registers, and I'll get them to you.

Taking a quick look and comparing the registers of the replacement I got today with the one that's going back (not knowing what I'm looking at, but assuming we're looking for things that don't match), the following registers are out of whack:

register -- dead -- refurb
PDDATA -- F0 -- D0
PEDATA -- 5C(steady) -- 5C/5E (cycling)
PWMC -- 20A0 -- 50A2
PWMS -- 0027 -- 0006
PWMP -- F9 -- FE
PWMCNT2 -- DE7A -- CB48
SPICONT1 -- A007 -- 0007
UTX2 -- 0A00 -- 0800

All the other registers match up, except for those in the Real-time clock category. If you need those, let me know.

I just got the replacement, so I can hold this one back safely until Thursday morning, without risking a credit card charge. If someone - anyone - can develop a piece of software that will test and restore a broken unit, you'll be my hero - I'm on my FOURTH!


Battery Drain fix

I.M. Anonymous @ 1/6/2002 4:53:24 PM #
Well, without intending to, I got to try this fix, and the good news is, it does work. The bad news is what led me there, and I'm wondering if any of you have had the same problem...

Sometime yesterday, I noticed my 505 heating up, physically. Like, hot to the touch. I turned off afterburner (just in case) and turned the system off for a while. It cooled down. Then it started giving me low battery warnings. Every time I put it in the cradle to charge, it would get warm to the touch again, and the battery level would DROP. Last evening I left it, powered down, out of the cradle (for fear of how hot it would get - I keep my desk quite a mess.) When I woke up, it had drained its own battery. I came on here looking for a similar story - instead I found this, and learned that I was privy to the one small respite of a working hotsync again.

If anyone could tell me what's going on, I'd appreciate it.

RE: Battery SUDDEN Drain and HOT battery
I.M. Anonymous @ 1/6/2002 5:44:56 PM #
I have had this same SUDDEN DRAIN/HOT battery problem TWICE with two different m505's. I am on my third m505. I had the first one for 6 months and my second one for only 1 month when this suddenly happened. I have heard this story at least 3 times before. I think that their is something seriously wrong with the m505 battery technology OR there is some design/manufacturing flaw/slopiness that is causing it. The question is, are there many more m505's out there that are ticking time bombs with this same problem? BTW, I did the soft/hard/warm resets all to no avail. I have no hacks or afterburners on it. I charge everyday. My first m505 was bought in May 2001 so it was an early one. My second one was bought in Nov 2001. I got my 3rd one in Dec. All were bought from a retail store. You may find this article very interesting:

RE: Battery Drain fix
I.M. Anonymous @ 1/6/2002 6:01:28 PM #
RE: Battery Drain fix
rcockx @ 1/8/2002 9:58:14 AM #
No getting hot here, but I've had quite my share of problems with battery life too. Basically, my 505 fails to load properly. It can be almost empty yet claims to be full in 10 minutes or so (4.20v). Goes without saying that once I start using it, it falls to it's 'pre-charge level' almost as fast. It doesn't really load but thinks it does. The result: I can leave it in the cradle for 24 hours and yet it isn't fully charged, always thinking it is already there when in reality it still has some time to go. Palm 'repaired' my unit but it appears they send me a new one instead (judging by the feel of it). It doesn't change one little bit, getting me to wonder whether it's not my cradle that causes all this. Anyone with a similar experience?

RE: Battery Drain fix
I.M. Anonymous @ 1/8/2002 10:03:07 AM #
I don't think it's the cradle because I had this problem with 2 different m505's and exchanged them for m505 #3 and #3 works so far WITH THE SAME OLD CRADLES. BTW - I am using the SERIAL cradles. I think there is a battery/tech flaw with a high % of m505's out there that has yet to rear its ugly head. How long did you own your m505 before it starting having hold-charge problems?

RE: Battery Drain fix
I.M. Anonymous @ 1/8/2002 11:17:06 AM #
I been told the way to fix this is do a reset with the Palm in the cradle. Or was it a hard reset? Can't remember. This will make it fully charge again.

RE: Battery Drain fix
rcockx @ 1/9/2002 6:06:20 AM #
I've had it for six months when it suddenly started giving me problems.

Static Discharge another possible solution

I.M. Anonymous @ 1/6/2002 4:57:32 PM #
My m505 has sometimes hotsync problem and when I heard a rumor about static charge as malfunction cause, I tried to do an experiment: when I push the hotsync button on the cradle, at the same time I touch a metal pipe connected to the 'ground' of my house and I noticed that the hotsync perform well.

It worked (in general) for me

I.M. Anonymous @ 1/6/2002 6:00:06 PM #
Friday evening I read the posts and decided to try it. I used BackupBuddyVFS to back up to my MMC card. Forgetting that I should hard-reset my m505, I then went into the memo pad and entered the "shortcut.1". By morning I had a totally unresponsive m505. I let it recharge, then made a big mistake. I tried to hotsync it (after all, that was why I was doing this, right?). It worked, but then my Palm was back at October 24 (my last hotsync).

I then used BackupBuddyVFS to restore my Palm. It warned me that it couldn't restore my palm unless it copied BackupBuddyVFS from my Palm to the MMC card. I agreed to let it. Big mistake number 2. Everything restored OK except for the databases for AllTime. Not good. I hadn't billed my smallest customer yet for my December work, and everything since 10/24 was gone. I was not a happy camper. Multiple file deletes followed by restores failed to give me back my data.

As a last attempt, I downloaded McFile and discovered that the Backup files for AllTime on the MMC card were dated Friday. The ones on the Palm were dated Saturday (post-hotsync). I copied them from the card to the Palm and all my data was back. Major relief. Dear McFile, my registration is on its way.

So here's my suggested process (based on my experience):

1. Backup to SD/MMC card.
2. Skip the hard reset. I figure if I recharge it and it hasn't done a hard reset on its own, then I didn't wait long enough, and I'd better try again.
3. Turn on your backlight, if it isn't already on.
4. Go to memo pad and enter "shortcut.1".
5. Wait until the Palm is dead, and no button pushing shows signs of life.
6. Charge it up. I only charged it for around 30 minutes, but I did the rest in the cradle.
7. Turn it on, and follow the first-time prompts.
8. Insert your memory card and restore (you did remember to put a copy of BackupBuddyVFS on your memory card, didn't you?)
9. Check out all your applications (or at least all that have data that you care about - I still haven't checked to see if all my wife's winning Yahdice scores are still in the hall of fame).
10. Hotsync
11. Hold off on your next memory card backup for a couple of days until you're sure everything is back in one piece.

mike d

P.S. Saturday I got an email from Palm that they had finally shipped the advance replacement m505 that I first requested on 11/26.

RE: It worked (in general) for me
I.M. Anonymous @ 1/7/2002 10:13:22 AM #
Thanks for you insightful process. I wish I had read this before I tried. This does work. I hotsynced (but did not change Handheld overwrites desktop) so I destroyed by palm desktop backup. And I couldn't get the SD card with BackupBuddy to work. Ugh! So I installed BackupBuddy on the palm, then was able to restore from the SD card, thank God.
Now everything is back to normal, including USB syncing.
This was a great tip. Thanks.

RE: It worked (in general) for me
I.M. Anonymous @ 1/7/2002 10:36:58 PM #
Everybody is mentioning the BackupBuddyVFS. I have the Backup memory card. Is there
something I'm missing or is the backup memory card and Backupbuddy VFS just the same.
If not, could someone enlighten me as to the advantage?


BackupBuddyVFS vs Backup Card
I.M. Anonymous @ 1/8/2002 9:16:41 AM #
BackupBuddyVFS is a program that copies the contents of your Palm onto a "regular" SD or MMC card. I keep a 32MB card in my m505. Of that 32MB, 8MB is used for Palm backup, and about half the rest is used for such things as Mapopolis maps and an NASB Bible with Strong's reference. There's also a few fun applications that I've just got to have, but I don't want to waste Palm memory on ("Tie" comes to mind).

BackupBuddyVFS comes in two flavors: a free one that does a full backup or restore on demand, or an inexpensive version that allows selective or scheduled backups or restores.

The Backup card does backups, and that's it (though I seem to recall a reference on PIC to a way to mofiy the card into a standard 16MB card). It has the backup program pre-loaded onto the card.

mike d

Procedure for Palm replacement
I.M. Anonymous @ 3/5/2002 3:16:54 AM #
How do you get Palm to agree for m505 replacement. I bought my m505 from eBay. Finally I got m505 USB hotsync problem, and wondering if I should ask Palm to replace it.

RE: It worked (in general) for me
I.M. Anonymous @ 3/9/2002 8:59:00 AM #
Call them up at 1-888-956-7256, option 5, and tell them you can't HotSync anymore. They'll send you an M505 Enhanced US for exchange.


cp31 @ 1/6/2002 9:04:20 PM #
i did this, and now my palm freezes up all the time, exactly like it did when i hit the .1 thigny in memo. how do i unfreeze my palm. hard resets just delayed the freeze to a couple minutes after the reset

RE: HELP!!!!!!
omahena @ 1/7/2002 7:51:17 AM #
Try to do another hard reset with memory erase. The Power Button + Reset pin on the back of your Palm.

Then DON'T sync it yet but try and see if it works like that with default settings and built-in software. If it doesn't I don't know how to help you and I guess Palm Inc. will be happy to replace your m505.

If your Palm works without any problems w/o extra software then it is likely that there is something wrong with the software you installed on your Palm. Install applications one at a time and isolate the application that messes things up.

It worked great...

antonboq @ 1/6/2002 11:07:16 PM #

I just wanted to tell you that it worked with my brother's m505 .. it synchronizes well now ...

Kudos to the conceptualizer of the workaround :)

It does work

mcapehart @ 1/6/2002 11:58:26 PM #
I allowed my m505 battery to drain from 85% for about 4.5 hours. I then charged it for 30 min. and tried the USB cradle and it worked. I just wonder how long before it happens again?

RE: It does work
mcapehart @ 1/7/2002 3:25:21 PM #
I'm replying to my own message to warn everyone of the problem I had. As mentioned in my original message, it DID work. However, after syncing I left the palm in the USB cradle to complete my charging from the drain. After a few minutes, I noticed the battery indicator light "fluttering." I removed the unit and did a soft reset. The Palm logo never appeared, only a fuzzy screen. Then the BAD part, my m505 began getting hot and smelled like buring circuits. Well you can figure out the rest. The unit is FRIED! Palm is replacing it, but it's causing me 2-3 days without. The repair location happens to be in my hometown, so I hand delivered it. The technician there said it was the cradle causing the problem.

Fix for m500 USB Problem Works!

Carruthers @ 1/7/2002 9:15:30 AM #

Test of "Possible Fix for m500 USB Problem"

My M505 developed the USB Sync problem on Saturday afternoon. HotSync via the IR port still worked but was painfully slow. I read about your Fix on Sunday and decided to give it a try.

1.) Performed an IR HotSync.
2.) Did a complete backup of the memory using BackupBuddyVFS.
3.) Powered off the M505 and removed the SD memory card. At this point the battery was showing an 50% charge.
4.) Performed hard reset and started the power drain at 8:30 PM.
5.) At 10:30 PM the unit and backlight was still on.
6.) Monday morning at 6:15 AM the M505 battery was dead. I pressed the reset button (a faint flow could be seen on the power switch) and put the unit onto the cradle. The LED on the power switch came on at the normal bright green, but the Palm could not be turned on.
7.) At 7:00 AM I tried to power up the Palm again. This time the Palm logo appeared and I followed the normal configuration steps. The date, time and country all needed to be set to the proper setting (a hard reset alone does not reset the date and time, so this is a good indication that the battery was drained).
8.) I powered off the Palm and inserted the SD memory card. I ran BackupBuddyVFS did a complete restore. At the end, BackupBuddyVFS resets the M505.
9.) I hit the HotSync button and was back in business. Everything worked perfectly!

Thank you Mr. Omahen and

Similar for the Sony Clie

I.M. Anonymous @ 1/7/2002 9:45:32 AM #
I had the same problem with my Clie, suddenly the USB connection quit. I accidentally let the battery run down over the long holiday and viola! it "magically" works again. Sounds familiar; it may be a common issue.

RE: Similar for the Sony Clie
I.M. Anonymous @ 1/7/2002 1:48:40 PM #
What's your clie model? 700 series? 300 series?

RE: Similar for the Sony Clie
I.M. Anonymous @ 1/7/2002 3:37:40 PM #
I have a N760C that has not been able to sync 3 times since November(once this morning). In all 3 times I have removed the handheld from the cradle while the hotsync was still running. I hit the cancel button on the screen and then hit the hotsync button again to start another sync prior to placing it in the cradle. Once the Clie hits the cradle a hotsync session starts and ends like normal. I am not sure if it would help on an M500/M505 but may be worth a try.


Similar for the Sony Clie - PEG-N610C
I.M. Anonymous @ 1/17/2002 9:37:22 AM #
Last night my 610C stopped syncing. I have changed computers, and after I installed palm desktop on my new computer, I could not sync anymore. Only thing I can think of is, after installing the desktop software, I by mistake connected my palm craddle to the firewire port instead of the USB port. I tried syncing, obviously it did not work. Then I realized that it was connected to the wrong port. I then connected it to the USB port, but it did not sync. I am not sure if connecting to the wrong port first, fried my unit, or it just died and would not work anymore? Hopefully it is is my CLIE which is having problem not the computer. I purchased my CLIE from best buy with the replacement plan so I can take it in and get it replaced with a new unit. Any comments??....

RE: Similar for the Sony Clie
Jonathan_2k1 @ 3/14/2003 10:32:40 AM #
If I remember correctly the FireWire port can provide power to devices just like USB. Depending on how you plugged in your cradle, you may have connected the FireWire power pins to the USB data pins. Deep fried cradle.

I've been working with computers for 1/4 of my life. Beat that.

It Works

IPLawyer @ 1/7/2002 10:02:06 AM #
Just wanted to post as a non-anonymous user - It works, at least it appears to have done so. This is my second m505 to have the problem, and I am so excited to avoid Palm's customer support this time around that I am posting only seconds after confirming that the USB function is up and running (and all my data is back, thanks to BackupBuddy). I don't know if this is a long term fix or not, but it definitely works.

RE: It Works
I.M. Anonymous @ 1/7/2002 12:08:53 PM #
I have had my Palm M505 for a month now and I am glad I have been reading about this issue and that a work around is available. I just emailed Palm to ask what their position is on this. I think we all should email palm to find out what is up!

RE: It Works
vincenzosi @ 1/7/2002 10:11:15 PM #
I don't know what the exact official response is, but from what I gather, it's something to the effect of "there is no problem"

It works well!

I.M. Anonymous @ 1/7/2002 3:03:11 PM #
Wow, one week fighting with hotlines and support-chats. German tech-support hotline: 'We never had a case so far, where a USB-Cradle didn't work! This should be caused by Windows 98SE, you have to go back to Windows 98. Than she hang up!' They even didn't want to exchange it here in Germany!! Only on I found that I'm not alone an there is fact a big issue with the USB-cradle. And thanks to Mr. Omahen and I don't have to call Palm anymore. This is the second time, Users fix Palms problems (or at least find a workaround). In a similar proceeding like this one, I fixed my battery problem as well!

Thanks again from Germany!



mcapehart @ 1/7/2002 3:31:29 PM #
You will see this message also in a reply to my own.

As mentioned in my original message, it DID work. However, after syncing I left the palm in the USB cradle to complete my charging from the drain. After a few minutes, I noticed the battery indicator light "fluttering." I removed the unit and did a soft reset. The Palm logo never appeared, only a fuzzy screen. Then the BAD part, my m505 began getting hot and smelled like buring circuits. Well you can figure out the rest. The unit is FRIED! Palm is replacing it, but it's causing me 2-3 days without. The repair location happens to be in my hometown, so I hand delivered it. The technician there said it was the cradle causing the problem.

I.M. Anonymous @ 1/7/2002 6:45:38 PM #
that sounds pretty bad, even more knowing alot of people are having success with this. I own the m500 and have not had any problems YET. I'm saving this page because it seems like I would need it later on.

BTW, Can someone tell me why the m505 has a better chance to have problems syncing than the m500? Is it because its packed in or something? It has full metal? I have no idea.
PDANature - - Great hourly refreshed pda news, reviews, commentarys, software, software update notices, features, and more! Simply the best.

Anyone know if this affects m125?

I.M. Anonymous @ 1/7/2002 3:56:20 PM #
Does anyone nkow if the m125 is also affected by this problem?

RE: Anyone know if this affects m125?
AzureGuy @ 2/19/2002 1:52:58 AM #
Yup, the m125 is affected, three days after I got it, FAILURE... I'm not pleased, I synced it a few minutes prior to the failure, but still. Luckily, I had picked up a SD card when I bought it... Whew

* * *
OW, my BLUETOOTH!!!! I lost my blue tooth..... :(

My visor used to do the same thing ...

I.M. Anonymous @ 1/7/2002 4:10:25 PM #
Every once in a while my visor would stop USB hotsyncing and the only way I could fix it was to remove the batteries and let the unit sit for about 30 minutes or so and then when I reinstalled the batteries and reset everything would work fine.


RE: My visor used to do the same thing ...
I.M. Anonymous @ 2/10/2002 10:07:06 PM #
Yup. I have a Visor Deluxe where the USB hotsync was broken for the last
6 months. I took the batteries out for an hour and sure enough I can
sync with USB again. (I wish I hadn't wasted $20 on a new USB
card!) A friend had the same problem with his Visor Deluxe starting
last week. He has exchanged email with Handspring support
but they didn't tell him to take the batteries out. Go figure!

This Does Work :-) Thanks

I.M. Anonymous @ 1/7/2002 4:20:16 PM #
Thanks for the work around. A little too late though; I've already switched to the Clie 610. At least I now have a working 505 too.

If you have Hotsync Error 8009

I.M. Anonymous @ 1/7/2002 6:42:23 PM #

Worth the 24 hour wait

vincenzosi @ 1/7/2002 10:07:09 PM #
I did a hard reset, did the short cut and left my palm for exactly twenty four hours. It was so dead that only the charging light remained just faintly lit.

I charged it in the cradle for about 5 minutes, and then Hotsynced and sure enough, success!

The guy that came up with this is my hero.

RE: Worth the 24 hour wait
I.M. Anonymous @ 1/9/2002 5:59:53 AM #
Could someone help me, what means the shortcut.1? I'm not able to do that! It is my first handheld .... If I try to do that, I always create new memo. Thanks to All of you for very good work. Petr

Shortcut .1
I.M. Anonymous @ 1/9/2002 8:45:39 AM #
You're supposed to create a new memo. It's a convenient piece of (electronic) scratch paper to work on. It will be gone after the power runs out. "Shortcut" is the graffiti character that looks like a lower case script L. Then do a period, then the number 1. Then sit there and watch your Palm do nothing for several hours except use up battery power.

I.M. Anonymous @ 1/9/2002 10:40:53 AM #
So, does that mean, that when I write "l.1" my Palm will not go to Auto-off? If Yes, I'm stupid, because my Palm does that. I've thought, that it never run shutdown and stays always on.
Should the Memos look like this?

1. Handheld Basisc
2. Four Ways to Enter Text
3. Download Free Applications
4. Power Tips
5. l.1

Is that correct?

Final Word on Shortcuts
I.M. Anonymous @ 1/9/2002 10:52:17 AM #
No. You do not make a L in Graffiti by drawing a cursive lower-case L. The Graffiti character looks like an uppercase L. The shortcut character is drawn like a lower-case L in cursive. If that's losing you, just draw a loop with the cross-over at the bottom. The letter L won't appear, you'll get a a small image that looks like the character you just drew. If that still doesn't straighten it out for you, dig out your manual and look up "shortcut".

I.M. Anonymous @ 1/9/2002 11:12:08 AM #
;) thanks so much! Finally I understand :). Stupid me :(.

It Worked!

I.M. Anonymous @ 1/8/2002 8:11:03 AM #
I did the operation yesterday and was able to USB sync in the evening. The guy that figured this out has my greatest thanks. Palm should float him a nice big check and post this solution on their support page. I am awaiting a response from palm. I just sent them an message regarding my USB problem through their Palm Checkup program. Needless to say, when I hear from them, I'll just tell them to $%^%@ and that I found the solution elsewhere.

RE: It Worked!
vincenzosi @ 1/8/2002 8:33:54 AM #
I got an e-mail from them that read:

Dear Vincent,

We regret that we have not been able to provide a suitable resolution to
your issue. Please be advised that you will be contacted by a technical
support agent within the next two business days (Monday to Friday) to
ensure a resolution is provided.

Thank you for your continued patience regarding this issue.

Due to the advanced technical nature of your issue, unfortunately we
cannot respond immediately. We have escalated your issue to one of our
Palm(TM) Escalation Support Agents. They should respond directly to you
within 24 to 48 hours, Monday to Friday 8:00 AM to 8:00 PM EST.

If you have not received a response within 48 hours (Monday to Friday),
please contact Palm U.S. Technical Support at:

(847) 262-7256

We apologize for the inconvenience this has caused, but be assured that
we are committed to resolving this issue with you. Thank you for your

Best regards,
Umesh H N

One pathetic company

I.M. Anonymous @ 1/8/2002 3:05:53 PM #
Palm is one pathetic company if such a prevalent problem in their FLAGSHIP model, after 8 months or so (yeah, that's when my USB died) comes to be solved by a USER. What the **** are their engineers doing all day?

Even worse, tech support is still acting like they don't know what's going on. Perhaps there is some warehouse, somewhere, with hundreds of Palm m505's being discharged and put back in boxes to be sent as replacement units. I hope they aren't actually opening up these units to repair them. If so, someone should have their head served on a platter.

Makes me feel like dumping my stock.

RE: One pathetic company
I.M. Anonymous @ 1/8/2002 4:07:47 PM #

RE: One pathetic company
I.M. Anonymous @ 1/11/2002 3:40:42 PM #
dude, you're an idiot.
you are probably one of the guys that calls in all angry about this. if you stay calm and refrain from being a dink, they'd replace your palm with an enhanced unit, and do an advanced exchange for free if you're nice.

quit being a *** and
suck it up.

RE: One pathetic company
I.M. Anonymous @ 1/11/2002 7:17:07 PM #
I am on m505 number THREE due to Palm's manufacturing defects. I ask you sir, how many more m505's do I have to go through before YOU allow me the courtesy to be angry? You jackazz.

RE: One pathetic company
I.M. Anonymous @ 1/29/2002 9:03:09 PM #
I sympathize with those who are angry with this situation. I had the USB hot sync problem and it was only this group that provided me with an answer.

As for the "enhanced unit", I think that this is misleading and that Palm has a bunch of monkeys discharging problematic 505's that they get from disgruntled customers which are re-packaged and sent back as "enhanced units" to trusting customers.

As a stab in the dark, I would guess that Palm is close to going bankrupt and that the release of the 700 series is their last chance at remaining a going concern. I remember reading at least three "quality control problem" articles about Palm in the second half of 2001. They either don't want the negative publicity affecting new sales or maybe they don't have the money to do a proper recall.

I was such a Palm devotee that I actually used to get depressed thinking that Palm was anything but a wonderful resource for all mankind. My Vx was a problem free marvel for over two years. When it broke from being dropped, I felt like I had done something sacriligious. My 505 experience changed that.

If Palm would have come clean about some manufacturing mistake and possible financial issues that prevented them form doing the right thing, I would have stuck with them. I bought my girlfriend a Clie for her first PDA and, as someone who is considered by his peers to be a PDA geek, I have strongly reccomended to three people to buy anything but a Palm.

hotsync thing

I.M. Anonymous @ 1/9/2002 1:19:56 AM #
well, the fix worked for me, I was able to fix my girlfriend's 505, but i hope it breaks again within 30 days so they can send her a new one. I've heard too much about the refurbished crap they're sending out. As for me, it looks like a Clie is in my near future...

RE: hotsync thing
I.M. Anonymous @ 1/12/2002 2:24:18 PM #
nope, never mind. forget it. one day later it did a spontaneous hard reset, and then wouldn't sync. I don't think I'm up for this whole multiple returns thing.
Clie T615 is all I have to say.

My m505: The Non-Exception

jjsoh @ 1/9/2002 9:57:04 AM #
I'd like to thank EVERYONE for their help and insight about the battery drain hot-fix!

I've had my Palm since day one and have not had a problem since. I've also been reading about all the hotsync problems so many people have been experiencing with their m50x's in the past few months. I used to think to myself that I was one of the few lucky ones!

That's when I knew I should've knocked on some wood.

As soon as I came home from work yesterday, the hotsync failed. Not only that, I've lost everything through a hard reset because it wouldn't allow me to soft reset (complaining about some Memory Error). Good thing I backed up in the morning, so not much was lost.

Thanks again to all, and for PalmInfocenter for keeping us up to date.

It Worked

I.M. Anonymous @ 1/9/2002 2:28:02 PM #
Its is increidible, I didn't know about the Hotsync problem until I saw it here, and then it stopped working. I followed the process and it worked. I really thank the guy who came up with this.
"what you don't know doesn't hurt you"

RE: It Worked
I.M. Anonymous @ 1/9/2002 4:10:50 PM #
Has anyone tried opening up their m505 and disconnecting the battery for a couple of minutes rather than waiting for it to drain?

Disconnecting Battery
I.M. Anonymous @ 1/14/2002 9:57:34 PM #
I opened the back of the case and disconnected the battery for a couple of minutes. After reassembling, I had no problem hot-syncing.

This is the quickest way to fix the problem and eliminates any potential issue with completely draining the battery. I did it with a full battery.

Just a suggestion.

Seven months later...

heavili @ 1/9/2002 3:24:52 PM #
I have two working 505s. My original unit got the sync bug in June. Palm said it was the cradle and offered to send me a new one, but they sent a 505 instead. That was fine, but I still had a 505 that didn't work. I tried the fix this morning, and now have two working 505s! I let the batteries drain overnight, and charged about a half hour before I tried a sync.

Now, can anyone point me to instructions on how to keep the two palms in sync? I'd like my husband to be able to carry the same information I do.

RE: Seven months later...
I.M. Anonymous @ 1/9/2002 4:37:36 PM #
Beam all the info from one m505 to the other m505. BUT - make sure you first start with TWO DIFFERENT USER NAMES for each m505. You should be good to go. As far as I know, you need 2 users names and you can't continuously sync to the same Desktop User Name.

RE: Seven months later...
I.M. Anonymous @ 1/9/2002 5:31:39 PM #
I've been beaming the info (during the time I couldn't sync.) But it is very time consuming. I'd like to find a program that would let me set up a profile and then do a "one-touch" IR sync between the two machines. I was hoping for a easier solution now that I can sync again.

RE: Seven months later...
I.M. Anonymous @ 1/9/2002 5:44:29 PM #


I.M. Anonymous @ 1/9/2002 6:03:27 PM #
I see that alot of people have been using the fix of draining the palm completely to fix the USB issue. Firstly I would like to say that the fix probably works because of the fact that the users are getting rid of the ESB(electro-static-discharge). This is not new for the palm handheld(there were cases in the past where people's motherboards were fried because of ESD. I would think that this is probably not a pedrmanent fix for the issue(if it is in fact caused by ESD) Palm is currently offering "enhanced" unitsa for customers that suffer from this problem. Also I see that alot of people are saying that this supposed fix is frying the battery on the handhelds. Although this seems like a logical work around. I would dissagree that this is any sort of permanent fix.

higgy @ 1/10/2002 7:49:47 AM #
Say that thar above statement in inglish.

I.M. Anonymous @ 1/10/2002 10:59:09 AM #
Once a component is damaged by ESD, no amount of draining the battery and recharging
it will ever fix it. If 'resetting' the unit using this method fixes the problem, then the USB
circuit is NOT fried. It's more likely a software problem. I have a Palm m505. Every once
in a while, after performing a hot sync, the 'beam recieve' option gets set on. I suspect
that there are bugs in Palm OS 4.0 causing both of these problems.

slide93 @ 1/10/2002 1:15:09 PM #
Hmmmm....Visor, Palm 505(including mine) and Sony Clie have this problem? Anyone else think this is a Palm OS 4.0 problem? Why doesn't palm release a patch that we can flash to fix the thing?

"Success in life is not measured by what you have...but by what you gave up to get it"
I.M. Anonymous @ 2/22/2002 2:51:19 PM #
Now this is interesting, I have had this problem earlier and I did the FIX. I had a re-occurence just now (after three concecutive hotsynchs)and was on my way to doing the FIX. But I checked out the beam receive and it was on, I know it had been off because it was the way I fixed a refusal to hotsynch by infrared on my laptop. So I turned the beam receive off and lo and behold the usb hotsynch is fine again.

I tried this fix but my hotsync manager is in another lang.

tbchoj @ 1/10/2002 12:51:45 PM #
Please help, This is my second 505 in four months and somehow within the last two months my hotsync manager is in another language. When I go to sync a yellow triangle warning pop up says:
"Impossibile aprire la porta Verificare che sia disponibile e apportare le modifiche desiderate in Imposta Manager HotSync."?? I have tried the possible fix and to no aveil, and have spoken to palm support but they just tell me to uninstall then reinstall desktop 401 which I've done a billion times.
I do notice that you are suppose to right click on the hotsync icon and it should have the usb port availabe to check, but mine doesn't it only has local (or in my case "locale") . I dont think its my usb ports because I have a digital camcorder and it can sync with either port. And the wierd thing about it is I can go to my brothers house (30 mins away) and usb hotsync with no problems. I feel like Im stuck. Any suggestions or help would greatly be appreciated. Sincerely, Brian C

What I finally did
I.M. Anonymous @ 2/2/2002 1:03:00 PM #
This is what I did after what happened to me after I had this problem. The only way to fix the problem was a did a complete fdisk to my computer then loaded all my programs back on. And finally I can hotsync again.

m505 #3 DIED tonight

I.M. Anonymous @ 1/11/2002 10:46:22 PM #

m505 #1 - May 2001 - Nov 2001 - Fast/HOT Discharge Battery Death - Made in USA

m505 #2 - Nov 2001 to Dec 2001 - Fast/HOT Discharge Battery Death - Made in Hungary

m505 #3 - Dec 2001 - Jan 2002 - Sudden Crash - then OFF Screen - Can't Power Back up - Made in Hungary

I tried hard, soft, warm, in-cradle, out-cradle resets on all of these all to no avail. I would get a Clie 760 if I had USB support, but I don't so it looks like I have to go for m505 #4. This is really getting ridiculous.

It worked perfectly well with my m505

I.M. Anonymous @ 1/12/2002 11:30:48 AM #
I had no problem to use that fix. Thanks to Mr Omahen !

Denis Guérineau

shortcut sign

I.M. Anonymous @ 1/14/2002 5:44:45 PM #
How do I get this to work??? Please help I can not sync and it is starting to piss me off

I tried and it DIDN'T worked!!!

I.M. Anonymous @ 1/15/2002 8:54:43 AM #
I tried and it DIDN'T worked!!!
I started the procedure sunday at 5.00 pm and i left the palm discharching till monday 22.00 pm. Then i started to charge, i tried after half an hour to turn it on, but nothing. I waited for an hour... Still nothing. After two hours... The same. I left it on the cradle all night and in the morning... Guess?
Well, now i don't know what to do! Please help me! I don't want to be the only one who didn't succeed in it!

RE: I tried and it DIDN'T worked!!!
I.M. Anonymous @ 2/14/2002 6:01:15 PM #
Try leaving it in the cradle and pressing the Reset button?

Quicker way...

Gizmo @ 1/15/2002 11:25:10 AM #
Someone else suggested trying to disconnect the battery to see if that works. I've had the dreaded USB problem for about a week now, so I decided to try that out. I took my case apart and disconnected the battery for about 30 minutes (I got sidetracked...a couple of minutes would've completely discharged the RAM and had the effect). After reassembling, I had no problem hot-syncing.

I happen to have an SD card, so I did a backup first of course since I lost everything when I unplugged the battery. This seems to be the quickest way to fix the problem and you don't have to worry about damaging your battery. I'm sure I read somewhere that deep discharging of these batteries was not good for their health. With this method, you don't have to worry about that...but you do have to take the unit apart.

RE: Quicker way...
I.M. Anonymous @ 1/18/2002 5:37:54 PM #
I even tried to take it apart to unplug the battery, but, after that i unscrewed i don't manage to remove the cover, is there a particular way to do it ?

RE: Quicker way...
r0hh @ 1/21/2002 6:56:39 PM #
How did you unscrew the back, I couldn't find an alan wrench/hex wrench small enough to fit the screws?Trying to use a mini screwdriver resulted in some minor stripping of the screw head.

(sorry tried to post as a new user)

RE: Quicker way...
Gizmo @ 1/21/2002 7:43:24 PM #
You need a T6 screwdriver. Some models require a T5 (which is even smaller) from what I understand. The set I had was bought at Home Depot and didn't cost very much.

After removing the four screws, you have to very gently pry apart the casing. I used a very flat tiny screwdriver and started near the SD slot working my way around the unit. Be careful if you're going to try this since you could scratch the case pretty easily.

Also realise that your warranty is now potentially void.

RE: Quicker way... How to get the backing off
I.M. Anonymous @ 2/26/2002 12:59:09 PM #
Yes, removing the batter plug works!
After removing the 4 torx screws, use a small wide flat head Jeweler's screw driver to "pop" off the silver backing. Just slide the flat head in between the the black plastic "middle" frame and teh backing, then rotate the flat head screw driver slightly. You will hear a click and the backing will lift. If I remeber correctly, there are 3 clips on each side of the backing and one on top of the device. You may want to wear a static cuff when doing this! Menard's (USA) has a great Torx / Jeweler screw set in a blue nylon case for under $20.
- Tom Denton- Denton Software Group

This fix worked for me!!!

I.M. Anonymous @ 1/19/2002 10:44:14 AM #
I got my new m505 right before Xmas (merry christmas to me) syncs went fine till last friday night...then nothing!!!

Drained the battery Friday night recharged Saturday morning now working fine (thank you BackupBuddy)and THANK YOU Ales!!!

Before You Risk Frying Your Battery

m500user @ 1/20/2002 8:59:51 AM #
I use an m500 and I thought that I had this very same hotsync problem. The PDA stopped hotsyncing inexplicably. I debated what to do for a month. I was considering trying the fix posted here, but was nervous about deep discharging the batteries because of possible future battery life issues and the remote possibility of frying the battery altogether.

I did quite a bit of research on the web before attempting any fix and am wondering how many other people who think they have a defective PDA actually have a software issue involving a corrupted registry. In failing to hotsync, I kept getting a hotsync error 8009. I found this fix posted on the web -- which helps you correct a corrupted registry on your desktop -- and am now back in business. Data, batteries, everything intact!

Did not work for m500

I.M. Anonymous @ 1/21/2002 5:58:46 AM #
This procedure did not work for my palm m500. The last successful sync with my desktop-computer was on dec. 21th. So my workpad is out of order for a whole month! The only thing the palm-hotline tells me is to use this fix. I'm really annoyed about the policy of palm not to repair or exchange the defective units. And the tip to sync via serial-interface is not really useful as the unit is sold with the usb-cradle, and a serial-cable isn't available in vienna. What can I do?

The ShCut .1 sequence

PeacockHunter @ 1/21/2002 11:15:44 AM #
For those having problems getting the reset done right:
- The Shcut sign looks and is written like the greek sign alpha. It is resembling the anti-AIDS-campaign tie.
- If the magic sequence doesn't work the first time, try again and all you get is the sequence replaced by [Lithium Ion] (after timeout it shuts down as usual), try sequencing it again, immediately.

Similar Problem - Battery Drains - Can Someone Help?

I.M. Anonymous @ 1/22/2002 5:09:40 AM #
I don't have a problem with not being able to hotsync, but a Google search on "battery drain problem Palm" led me to this discussion. You people seem really knowledgeable, so perhaps someone can anyone help me? I'm on my second Palm m500; my first one had the same problem and Palm replaced it. The problem is that virtually overnight, the battery drains to nothing and I can't turn the unit on. Palm says it's third-party software, and I've tried uninstalling everything extra but with no success. I can't find any information on this problem or what might be causing it or what I can do.

RE: Similar Problem - Battery Drains - Can Someone Help?
I.M. Anonymous @ 1/22/2002 5:26:28 AM #
Just me again. I should add that I've tried the soft-reset in the cradle routine, too. This works for a few days, then the problem returns and the battery is dead dead dead.

Never Mind! - Battery Drains - Can Someone Help?
I.M. Anonymous @ 1/22/2002 5:36:11 AM #
(It's early...) I found the appropriate thread for my problem by doing a search of the Forums on this website, so I should be able to resolve my problem. You guys are awesome!


RE: Similar Problem - Battery Drains - Can Someone Help?
I.M. Anonymous @ 1/23/2002 7:07:11 AM #
i got the same problem. unfortunately i cannmot seem to find the solution which u thank everyone for. could u possibly enlighten me in my battery-drained, dark world of pain. thx.

emaisl welcome:

USB Problem

I.M. Anonymous @ 1/22/2002 9:49:18 AM #
It might even have a complete different cause.

See the page below.

Worked for me too

I.M. Anonymous @ 1/22/2002 12:24:20 PM #
I have been trying to get Palm to respond to my support request for over a month. This is my second M505 with the same problem. I am so happy that this fix solved my problem. I didn't believe it would, but I'm glad I tried it.

RE: Worked for me too
I.M. Anonymous @ 1/24/2002 10:43:32 AM #
Somewhere "Ed" (I believe) requested us to report on whether the Slovenian solution worked for us (can't find the thread now). For me it did:

Started emptying m500 battery 14:40; at 20:30 screen still lit; at 02:30 only power button still dimly lit; placed in recharge cradle 09:10, probably not correctly & probably started recharging only when I adjusted it at 14:00; starting using it including SUCCESSFUL HotSynch on USB at 14:50!

Again, thanks to an expert from a small country for the fix.

Gabriel Barta, Geneva (Switzerland),

drain the battery

I.M. Anonymous @ 1/23/2002 6:20:31 AM #
My M505 stopped hotsyncing about 2 weeks ago. It took me a while before I figured out which device caused the problem (my coputer, cable, cradle, palm). When I knew for sure that the Palm was the problem I contacted the Palm Helpdesk here in the Netherlands and they advised me to go this site and follow that procedure!!
And it worked. Thank you Ed! All systems are hotsyncing again except for one important item; "the date book" does not hotsync. Memo, To Do, Address, the whole works synchronises but no date book, and that is what it is all about!! I guess a complete uninstall/install procedure of the desktop software should do the trick.

Amsterdam, The Netherlands

RE: drain the battery
miblond @ 1/5/2005 4:22:14 AM #

The solution with draining the battery did work for me too. Unfortunately HotSync does not continue when it says "Synchronizing Date Book". It looks as if it would keep synchronizing, but I left it work over night and in the morning it was still in the same state. Has anyone solved such a problem? How?

Static is Possible Cause

I.M. Anonymous @ 1/26/2002 1:01:38 AM #
I live in Colorado, where static electricity really builds up. I am on my third m505, until I wised up. Now, before I reach for my cradled Palm, and before cradling it, I touch my lamp, get a good shock, and know I just saved that jolt from going through those USP chips.

RE: Static is Possible Cause
I.M. Anonymous @ 2/14/2002 5:58:50 PM #
It's almost like you're going to have to wear a ESD grounding strap before doing anything with your Palm...


I.M. Anonymous @ 1/26/2002 10:29:41 PM #
Hi all. Thanks a bunch for all the information posted here..

Same story: My WorkPad quit on me on HotSync. Mr. Omahen's fix worked just fine. I followed
the procedure described in Palm Infocenter: Hard reset, short cut . 1 with backlight on, ...

PC: IBM 390X Laptop with W2K Pro, Palm Desktop 4.0.1
Handheld: IBM WorkPad c505, USB Cradle

6 hours to drain the battery (turned off completely)
Charge for 5 minutes
Hard reset
*HotSync : )

Thanks thanks thanks

Fix worked, for now

I.M. Anonymous @ 1/28/2002 1:00:05 PM #
I used Omahen's fix and this morning was able to HotSync successfully. My screen appeared fine, nothing appeared unusual. However, I don't know how long this fix will last. What is the consensus as to whether to go ahead with an exchange? What are the costs incurred by waiting 30/60/90 days from purchase? Please post.

P. L. From Boston

I.M. Anonymous @ 1/31/2002 6:10:34 PM #

Thank you guys so much! My m500 did the same thing and I was worried. I tried so many things then came across the article. It worked. I can tell you that I tried HotSyncing at various times during the trial--it ONLY worked after I let the battery totally drain. I am so happy now. BUT, I am going to buy a Handspring because I can't trust this baby any more. Too bad. Thank you so much!

Yup, worked....

I.M. Anonymous @ 2/3/2002 5:40:25 PM #
Drained for about 20hrs. The little faint green glow was still on the power button but I figured what the heck. USB synced without issue and all the data was back.

First began just after a "fatal error". I really thought I was hosed.

Thank you all.

Can't make it unresponsive

I.M. Anonymous @ 2/5/2002 3:21:00 AM #
I cannot make my m500 unresponsive, any ideas?

I am preety sure i am doing everything right, make the shortcut sign.. make a point . and then write 1

am i doing something wrong maybe? cant be... can anyone help?

RE: Can't make it unresponsive
I.M. Anonymous @ 2/5/2002 1:58:31 PM #
you see the sign in the left upper corner, looking like a bow tie?
try to do the "." twice before writing the 1.
it worked for me (as did the whole thing, thanks to slovenia!)
good luck, mj

RE: Can't make it unresponsive
I.M. Anonymous @ 2/14/2002 5:55:51 PM #
Did you make sure to do the hard reset first? That is: hold down the power button, press in the Reset button on the back WHILE holding the power button, wait until the logo screen comes up, and THEN release the power button, then press Up for "Yes, erase all data"?

I didn't do this the first time around and the shortcut-.-1 didn't work.

fix worked on my m500 and two cradles

I.M. Anonymous @ 2/5/2002 11:06:37 AM #
I have two cradles, one at my computer and one at my secretary's. After 7 months of normal function, my palm suddenly would not sync on either, so I knew it was a problem with the Palm. Soft, warm and hard resets did nothing, nor did reinstalling software, and a bit of other finagling (sp?).

After draining the battery dead overnight, and charging for 20 minutes, I synced normally on both computers. Hurray!

Will this last, anyone?

RE: fix worked on my m500 and two cradles
I.M. Anonymous @ 3/26/2002 4:09:24 AM #
I had the same problem on my M500. I did the hard reset and battery drain procedure (about 36 hours before the light went out). I recharged and synced. It worked........for one day. ONE day: on day next the same problem: no hot syncs via USB cradle.
I remember that I touched the M500 at one time on the day it DID work and got a static shock. nevertheless it remained working the next few hours so I thought it was not a matter of concern. It was though. It may have to do with clothing (wearing fleece?), and of course during winter time there is the central heating causing dry air.

The Mobile Phone is the cause ...

I.M. Anonymous @ 2/9/2002 1:29:10 PM #
I have been having problems with my USB and have noticed that they seem to occur when I stick my mobile (Ericsson SH888) and the my Plam M505 in the same pocket. It just hot me when my Palm failed to synch for a third time!

I have been though the exchange route... but have found a double or triple complete reset also works!

UK Palm user

RE: The Mobile Phone is the cause ...
I.M. Anonymous @ 2/10/2002 10:28:15 PM #
worked for me!

Need help with my M505

I.M. Anonymous @ 2/12/2002 8:41:23 AM #
I am another very happy user of my M505. Not really.
It just stopped syncing 2 weeks ago. Delt with Palm customer support....they are terrible. I was told last week my replacement palm would ship, now it is "possibly" this week. Palm Inc should be ashamed of their "support" policies they have in place.

Ok, off the soap box. I tried to to this fix. It does sync....but now I have a totally blank screen with no Icons. I can tap, and seems like there is something under there. I have tried to sync, it did. A soft and hard reset...but still no screen....

Any suggestions. I wouldnt mind fixing it asap. Considering who knows when Palm will actually ship my replacement.


I tired it and it works! It is sync'ing again but...

I.M. Anonymous @ 2/12/2002 9:10:56 PM #
restoring it is no fun. I am using CardBackup and after the unit is fully charged, I copied the CardBackup from my SD Card to memory and when I try to run it, I get a fatal error. I kept getting this error until I do a hot reset on the unit.

If this was not frustrating enough, I sent the following to Palm's Tech Support, and their reply is to dock/undock with the PC off! If you can imgine doing that 3 - 5 times a day! You would think they hire people who uses the Palm daily! And if that does not work, they advise me to uninstall and install Palm Desktop - like I want to do this every time the unit chokes! I got the email if anyone wants a copy of it. You can reach me at Also has anyone consider filing a class action suit on Palm? I am a registered use and I never get any notice about this defect.

I tried and it woked... too!

I.M. Anonymous @ 2/13/2002 10:28:25 AM #
Yup... my m505 refused to hotsync like the others... and with no previous warning! Reading these threads, I decided to try the fix. I did and it worked, but I took the advice of a previous individual. Instead of draining the battery all the way down to near zero (which may injure the battery), I removed the back cover and disconnected the battery from the motherboard. I waited five minutes, reconnected the battery, reinstalled the back cover, and it hotsynced beautifully! I liked this fix much better than draining the battery, although the end result is the same. One comment to anyone who wants to attempt this: you will need a torx tool to remove the screws. The tool size is a T5. Good luck!

It worked for me!

I.M. Anonymous @ 2/14/2002 2:20:49 PM #
Yesterday I went to hot sync my m505 to my Mac, nothing. I tried everything - it wasn't even lighting up the connection light on my USB hub. I tried my cable (instead of cradle) and I tried syncing to my PC instead of my Mac - nothing.

I was pointed to this report by a friend. I started the drain at 1:30 yesterday. Around 6:30 the screen went off. I was only going to give it another hour but inside that hour the green charge light came on. So obviously it had _some_ power left. I let it go until 9:30 this morning (20 hours total). The green light was still on (unbelievable - that light must draw almost no power) but I went ahead and charged it in the cradle, did a restore from the card, and hot-synced. So far, it's working fine. I'll post back if I have any problems.


Thank you! It worked great!

I.M. Anonymous @ 2/14/2002 4:30:16 PM #
I let the battery die over night, charged it for about 5 mins, and the HotSycn feature is working just fine. If I had known how bad Palm customer service was, I would have not purchased a Palm.

I agree with some of the other comments. This problem will most likly come back. The next time I will dis-connect the battery, instead of draining it. I believe you should ground yourself, before touching the HotSycn button. I'm going to remove the Palm from the cradle before doing a power reset to my desk top computer. Thank you for the great advise. Good luck to others.


Thanks for the (temporary) fix!

I.M. Anonymous @ 2/14/2002 5:51:04 PM #
GRRR... My Palm stopped hotsyncing earlier this week and after testing another friend's m505 on with my cradle we figured it was my Palm. I was going to call Palm tech support (ack!) but figured I'd Google search first. And then I found this page.

THANK YOU for posting the workaround. Even if it doesn't solve the problem in the long term at least I have a usable Palm for the time being.

p.s. I did try draining it for only about half a day and this fix only worked for 2 hotsyncs before the USB failure came up again. But now after having making it drain for 2 days it seems to be in better shape.

Battery drain works!

I.M. Anonymous @ 2/17/2002 3:05:18 PM #
Having e-mailed Palm about HotSync problem, I tried their fix first: unplug the Palm cradle from the computer, uninstall the Palm Desktop software, reattach the Palm cradle, and reinstall the Palm Desktop software. Palm's fix didn't work. Their next suggestion was to call their support line. Yeah right, and pay $25 for the privilege??? Instead, using Google, I found this possible fix at and it worked. I am very relieved and most grateful to its originator.

It Worked.....

I.M. Anonymous @ 2/19/2002 2:50:41 PM #
I had the problem. I knew it was not my cradle as other people with M505's could use my cradle to hotsync.
First I backed things up to my MMC card. Since I didn't want to run the battery down, I got a Torx T5 (that's small) screwdriver and took the back off. Came off fine. I unplugged
the battery and only waited about 2 min. before plugging it back on. I then put it back together
and tried to hotsync. YES! I stopped the hotsync and restored from my MMC card. I was
then and still am able to hotsync.

I had the DragonRegs program on my palm before hand, so I wrote all the Register information down
and then wrote them down afterwards and compare them. On my palm it appears only 2
changed from when it was not working to when it was. Here are the changes:

PLLCR 0480 | 1C80
PWMCNT2 4A06 | 4E26

So if anyone wants to try a hack to fix them.....go ahead.


USB Hotsync Fix

I.M. Anonymous @ 2/21/2002 7:44:01 AM #
I too had trouble with the shortcut.1. Repeated it many times and it never worked.

Palm's advice is that the reset is unnecessary before running the battery down, but I found this was the only way to get the shortcut.1 to work. I must have screwed up my shortcuts somewhere along the line I guess.

Fix works v fine. For those that are interested it seems in some cases it is important to do the reset.

I.M. Anonymous

I.M. Anonymous @ 2/21/2002 2:57:27 PM #
I had 2 periods with problems, the first time it didn't wanted to sync with my PC but it did with others, after installing the hotsync-upgrade etc... (avaible from under support), the problem was gone...

Then a couple of time later I had an problem with USB syncing again, it just didn't wanna sync, then I tried on a different PC and it just worked.... after trying *every* single thing possible I later found out that the extra usb-ports I've plugged in in my PC were not properly connected and were mal-functioning my PC (d'oh!).

so, don't forgot to check your PC as well...

Having prolems after doing this.

I.M. Anonymous @ 3/3/2002 8:24:53 PM #
I drained the battery completly, but after having charged my m505, the screen was really weird.
Everything on the screen had been moved half-a-screen to the right.
The touch screen registers taps where the image should normally be. :/
Any ideas?

(Sorry for my bad english.)

Possible Fix for m500 Series USB Problem

I.M. Anonymous @ 3/6/2002 1:47:17 PM #
I tried it and it worked. I let the battery drain for about 17 hours and then attempted the
hot sync. Everything is working fine (for now). I am on my 3rd M505 (original and 2

RE: Possible Fix for m500 Series USB Problem
I.M. Anonymous @ 3/7/2002 8:47:14 PM #
I tried this on Monday after the Hotsync just stopped working. I used a download from ZDnet called hotsync fix. It does the same as the shortcut sign but my palm was drained in about 5 hours. Once fully drained and then recharged for about 1 hour, everything sync'd just fine until this afternoon when it locked up again. I have heard about a static charge problem and I recently got a Kensington hard case that is lined with a black velvet material. When I slip the Palm out of the case, I am begining to wonder if I am "charging" it up and when I set it on the cradle, it discharges and "zaps" the USB chip. I have a replacement coming from Palm but I will try again tonight to discharge and re-sync in the morning.

Now its an ''Official Fix''

I.M. Anonymous @ 3/11/2002 4:41:34 PM #
In getting an m505 replaced in Canada, Keating Technologies (Palm Canada's agent for repairs and replacements) suggested this as a fix for the USB problem. E-mailed me instructions right down to how to do the shortcut .1 command.

RE: Now its an ''Official Fix''
I.M. Anonymous @ 3/12/2002 12:32:58 AM #
Hmm... It doesn't seem to be official in Palm's US support center. I did, after much badgering, get them to admit that there was a hardware problem with USB support on the m505, but the only thing they were willing to offer was an exchange. I tried to get them to exchange it for an m515, based on claims that it has changes to fix this problem, but that wasn't very successful (no surprise).

For people who keep track of time wasted: nearly an hour on the toll call; at least a week before they'll have a working unit to ship out (even under "advance exchange"). Palm support is really disappointing...

RE: Now its an ''Official Fix''
medisoft @ 12/12/2002 2:54:54 AM #
Nop, i have a m515 and also the same problem with USB hotsync... about a week ago i was able to do hotsync, after that i was unable to do that. I look at this forum and go to the store, bougth a serial hotsync cradle, do a hotsync without a problem, and i'm trying now the fix... i will tell you later if it works or not.

The shortcut .1 isn't working for me

I.M. Anonymous @ 3/12/2002 1:11:22 PM #
I've got the cradle/USB problem and am trying to reset the Palm, but the shortcut isn't doing anything. I must be entering it wrong. What is it supposed to do? Any other way to accomplish this?

RE: The shortcut .1 isn't working for me
I.M. Anonymous @ 3/23/2002 10:58:33 PM #
Try shortcut .3 to make the Palm not turn off which drains the battery faster. Turn the backlight on first.

It Works!

I.M. Anonymous @ 3/14/2002 5:27:19 PM #
I drained the battery exactly as the procedure calls for - it took about 4 hours. After recharging for about 15 minutes, I was able to synchronize again, and amazingly the backup on the PC restored the palm to it's prior configuration. Thanks so much for this tip!


This fix worked for me

I.M. Anonymous @ 3/17/2002 12:11:08 AM #
m505 that exhibited the same symptoms as others have laid out.

No sync w/USB cradle (Mac G4 w/OS X), but ok w/serial cradle (and Keyspan USB adapter).

Did a backup to a 64mb card. Drained the battery...took about 4 hours. First sync'd to an old set, then restored from the card and sync'd again. So far, so good.

This is after going months without being able to use a USB cradle. Palm support (Singapore as I am in Korea), sent me a new USB cradle, at my request. This had no effect, and I was stumped. I was contemplating buying another serial cradle. I have one that I use at the office, for syncing w/NT. Since Palm Desktop is currently beta under OS X, I couldn't get any answer out of Palm.

I'm confused why they don't know about this issue and how to fix it by now...they must know, in which case, it is a shame they don't help us out.

RE: This fix worked for me
I.M. Anonymous @ 3/17/2002 10:56:46 PM #
News on the USB hotsync problem made it to the New York Times. WHY ISN'T THERE A CLASS ACTION SUIT OVER THIS??? Lawyers apply now.

I'll never by another palm after this fiasco. BTW, I just did the easy thing and bought the dam*ed serial cradle.

Palm support is USELESS. HELLO TREO!

The hard reset won't work on my palm

I.M. Anonymous @ 3/21/2002 12:31:05 PM #
The login would bring up the "rase all data" ater i do the power reset.

Shortcut .3 not .1

I.M. Anonymous @ 3/23/2002 11:03:43 PM #
I'm on my 4th m505 so to avoid waiting for Palm to send a replacement with the same potential problem this fix is great! The shortcut .1 was not working for me but shortcut .3 always does.

The .1 shortcut puts you into debugging mode and it stops the automatic shutoff. The .3 shortcut just stops the automatic shutoff. The goal is to totally drain the battery so turn on the backlight as well.

See this site for more information

I'd rather not void the warranty or risk screwing it up by opening the case. Now if they decide to send me an m505 as replacement I'll gladly send it in!

RE: Shortcut .3 not .1
RichB @ 3/23/2002 11:25:14 PM #
What I said: "Now if they decide to send me an m505 as replacement I'll gladly send it in!"

What I meant: Now if they decide to send me an m515 as replacement I'll gladly send it in!

nice, I try and it ..

Chris @ 3/26/2002 3:31:08 PM #
looks like it will work ;-))

Thanks a lot for the hint

chris H.

ne palm-505-user

I tried it and it worked like a charm!

I.M. Anonymous @ 3/30/2002 3:50:56 AM #
Thanks a lot guys! Like all the others, I encountered this problem some time after hotsynching went just well, when all of a sudden it no longer would. First of all I thought, it was because I removed the hotsynch cradle from my PC whenever I was on the road (to be able to charge up the batteries). After I put it back in place it refused working. I never imagined that the problem lay within the m505 itself (and not the hotsynch cradle)!

Now the question remains how long I will be able to use it before it happens again and if it truly doesn't affect battery life in my case (I read above that in some cases it did).

This is really disappointing, me being a loyal Palm user for years. Hotsynching is all a PDA is about. What is a PDA good for if you have to worry about your data?

Thanks again,
Stefan (Munich, Germany)

Palm's answer to the USB Hotsync issue

I.M. Anonymous @ 4/5/2002 4:05:37 PM #
Good news folks. It looks like Palm has finally begun to properly address this issue. It seems the real culprit is indeed Electro-static Discharge. Read this new article on Palm's site for their answer to the problem. Finally they've posted some very useful information on this issue.


Chris W.

This works on the new m515

I.M. Anonymous @ 4/10/2002 5:38:19 PM #
For those of you who thought(or hoped) that Palm fixed the hot sync USB problem on the new m515, think again.

Last September I bought an m500, which stopped hot syncing after 30 days. Palm sent me a "new" unit(i.e. reconditioned) and replacement cradle, and I had no further problems.

When I recently bought the 515, I naively thought that the hot sync problem would have been solved--until my 515 stopped hot syncing just 9 days after I got it(incidentally, this was my second 515 I returned the first one after it repeatedly crashed within hours after I started using it--so much for quality control). Thank goodness for the fix described here, which solved the problem. Palm tech support is worthless. They actually told me that 99% of hot sync problems can be solved by reinstalling the desktop software. Yeah, right.

This is what I did:
1. I backed up my data onto a multimedia card using Backup Buddy.

2.I put my backlight on high, and then followed the directions to "freeze" the unit so the backlight would stay on. The unit was fully charged and it took about 7 hours to drain.

3. I charged the unit until it was fully charged(about an hour) and then hot synced. Voila! It worked.

As with any program on your desktop, the hot sync program can malfunction if there are registry or other errors. Therefore, if you experience hot sync failure, before you go through the battery draining procedure, try the following:
a. Run scandisk to fix errors
b. Run a program like Norton Utilites to fix errors that scandisk doesn't cover.
c. Check to make sure that your hard drive doesn't need to be defragmented
d. Clean out your internet cache and temp files
e. After doing the above, shut your computer off(not a restart) and then reboot.
f. make sure your hotsync cable is securely in your USB port. By the way, I use a USB hub, and it works fine. Another "myth" that Palm tech support tried to feed me is that hot sycn failure will occur if you use a hub.

I hope that I will not have to use the battery drain fix again. I am curious if anyone has used the fix and then has had to repeat it, and if so, how long the original fix lasted.

RE: This works on the new m515
I.M. Anonymous @ 4/27/2002 9:52:16 PM #
I bought the m515 just 4 weeks ago and had the hotsync problem all ready. It started with the unit getting the Green Light Lock-Up twice, then it would not synch

I called Palm and told them it would not sync. They did not even ask one questions, they just asked me to hold, I waited about 2 minutes and then they came back with my service request # and asked me if I wanted to pay $25 for the advance shipping for my replacement or if I preferred to ship my unit in first. I paid the $25 and had a new unit the next day.

While I was waiting I did the shortcut, quick battery drain and this did fix the sync problem. It took my unit about 7 hours to completely discharge. I did not want to risk keeping the unit though, just in case there was any real damage. Plus, they sent me a brand new one.

I asked them at the end of the call if there was a "known" problem with the m515's. I explained that if they went out to any search engine they would see that there is definitely more than a random few problems. I also said it didn't look like the cradle was the issue and that the m515 did still have the same problems as the m505. They "assured" me that there was no problems with any of the units and that mine was just a "random" defect.

Yeah right. I smell a class action lawsuit and I'm in. I'll take my $15 or whatever of free Palm gear. I should have bought a Clie.

Palm m505 Hot-Sync problems

I.M. Anonymous @ 4/10/2002 9:41:14 PM #
I didn't try the battery drain method, but I did go to this link


and downloaded a fix from Palm. Fixed my problem in less that 3 minutes.

RE: Palm m505 Hot-Sync problems
I.M. Anonymous @ 4/11/2002 12:31:38 AM #
The HotSync update upgrades from version 4.0 to 4.0.1. The sofware for the m515 comes with HotSync version 4.0.2, so the update won't do any good for the m515. Also, I tried the update when my m500 stopped hotsyncing, but it did no good. Bottom line, the update won't fix a problem caused by ESD,which is the main(though not the only)cause of hot sync failure.

new palm m505 user

I.M. Anonymous @ 4/11/2002 6:23:19 PM #
I would like to drain my palm. Could someone tell me the meaning of:
The shortcut sign is made by drawing what looks like a cursive L??

I don't know how to write on the memo pad.

thank you.

Sophia Nguyen at

RE: new palm m505 user
I.M. Anonymous @ 4/11/2002 8:35:55 PM #
Look at the Graffiti letter K, which has a loop on the center left. A cursive L looks the same except the loop is at the center top.

To open Memo pad, tap on the icon, then tap "New". Use your stylus to make the cursive L on the left side of the graffiti area. Then tap on the right side once and you will see a black dot appear on the lower right of the screen, which means you are now ready to make a period. Do it by tapping in the center of the left side of the graffiti area once(if you don't see the period, tap again, but a little harder). Finally make the number 1 starting from top to bottom on the right side of the graffiti area.

Good luck.

RE: new palm m505 user
I.M. Anonymous Too @ 4/27/2002 10:36:31 PM #
The information about the shortcut symbol puzzled me at first. I am going to assume that you know how to make a cursive l and the problem lies in not knowing what the shortcut symbol is or does. The symbol is tied to an option in Preferences (in the Applications menu) where you can literally create shortcut ways to write frequently used phrases, names, etc... For instance, if you write the phrase "Meeting at John Doe's house" over and over again, you can assign the letters 'jd' as the shortcut for this phrase. Once you set up the shortcut in the Shortcut utility, you can write the phrase in different applications simply by making the cursive l to invoke the shortcut symbol, which will then appear on the text line. Then you write the letters 'jd' and your shortcut symbol and the letters 'jd' will be replaced with the text: Meeting at John Doe's house. There are more instructions on this in the instruction manual.

m505 is dead (only the LED is green in the cradle)

I.M. Anonymous @ 4/16/2002 5:44:23 AM #
Hi, I hope someone can help me...
Yesterday, suddenly the screen from mine Palm m505 get´s clear. Now I can´t switch the m505 on. Neither in the Cradle nor without cradle. In the cradle the LED is green. After a Soft- or Hard-Reset the screen shows the Palm-Logo, then for 2sec the Digitizer-Screen and then the Palm switches off. The device won´t go in "Debug-Mode" (Page down button + Reset). I think the m505 must be running in the cradle?!
The technical hotline (Germany) told me, that the device must be send to Palm and I must wait for 25 workingdays to get it back!!! What a good (and fast) service from Palm-Germany :-(
On my device is only "normal" Software installed, like e.g. ThinkBD, Metro, DigiMap.
Thanks, Olli
RE: m505 is dead (only the LED is green in the cradle)
I.M. Anonymous @ 5/10/2002 1:00:58 PM #
I have a similar problem. when I charge my Palm, LED shows green for a few seconds then switches to orange. When I take it off the charger the LED remains green, but I cannot power it on (won't power on in or out of the cradle). Is my Palm (m500) and/or cradle toasted? I called Palm and they told me it needed to be replaced, so I got it replaced. I placed my brand new m500 in the same cradle to charge and the LED turned green when charging but never turned orange with this one. But now thats it's charged and off the cradle, the LED is still glowing green and I still cannot power on? What is up with this? It's been working fine for almost a year before this.

RE: m505 is dead (only the LED is green in the cradle)
I.M. Anonymous @ 9/25/2002 2:01:24 AM #
I have a m505 which I've had since last christmas. I only used it 2 or 3 times then didn't use it for about 8 months. It was in a storage box and I took it out to charge it. The green power button came on while charging for about 2 hrs. After I took it out of the charging cradle, the green light does not turn off and nothing happens when I press the power button to turn it on. I've tried all the hard and soft resets and nothing happens when I do this. Is my m505 broken? I can't believe it would break after only powering it on only a few times. If someone has a solution, please email me at

It worked on my fourth replacement M505

denali @ 4/16/2002 7:27:37 PM #
My fifth (!) M505 arrive on Monday. The previous four all succumbed to SUDS. The last one (#4)was a brand-new one they sent me, with an enchanced cradle (The "E" on the bottom). It lasted a little over a month. The newest (#5) did not sync even one time in the USB cradle. Since it had a slightly brighter display than #4 (I am now an expert in sample variation in these things), I sent back #4 and used the battery drain method to fix the SUDS problem in #5.

Alternative solution for m500 series HotSync

I.M. Anonymous @ 4/22/2002 11:14:15 AM #
I tried the battery drain solution but after a while, it stoped working again. I read in this page that if I open the Palm and disconect the battery it will work but I don't want to take the risk. For a third solution I looked for a Serial Cradle and it works PERFECT! I spent $30 USD but, it was worth it. Now I don't have the problem again. The bad news is that Palm is no longer distributing this kind of cradle in some stores like Office Depot.
RE: Alternative solution for m500 series HotSync
I.M. Anonymous @ 4/23/2002 7:28:38 PM #
Is your hot sync time noticeably slower using a serial cradle rather than a USB cradle? That is my hesitation in making the switch.
RE: Alternative solution for m500 series HotSync
I.M. Anonymous @ 4/23/2002 9:43:03 PM #
WHAT?? what are you guys doing wasting money on cradles? Palm is offering FREE replacement on the static free UCB cradles for all Palm 500/505 users who experience the problem. Well, I did not believe it at first, but got a letter from Palm. Then I just receive my replacement USB cradle the other day. Works great don't need to sacrifice the speed by switching to serial. Get a new cradle from Palm for free.... Good luck.
RE: Alternative solution for m500 series HotSync
heavili @ 4/25/2002 8:46:47 PM #
Brilliant - just get the new cradle from Palm - however, if your 505 (like mine) is not syncing at the moment, the new cradle won't work any better than the old one. I'm not about to switch to serial - I have Macs with only USB and Firewire, and have no desire to buy a USB serial adapter. I'd rather spend my money on a non-palm device, and work out my revenge on Palms with public demolition of my two non-syncing 505s.
RE: Alternative solution for m500 series HotSync
I.M. Anonymous @ 6/12/2002 1:17:45 AM #
Today my 505 was totally erased without performing any type of hard reset. Now it will not hotsync anymore and after reading Palms notes on their website my cradle has the 'E' on the bottom and supposedly it shouldn't have this ESD problem.

Just wondering if purchasing a different cradle NON USB works or not?

Battery won't drain - new cradle without success

I.M. Anonymous @ 4/25/2002 3:10:40 AM #
Since about 4 weeks I cannot hotsync anymore. I tried to drain the battery. Shortcut .1 does not work. Shortcut .3 gives the message [no auto-off] but still shuts the display off. I left the device untouched for 4 days and nights - the battery won't go dead.

I got a new cradle from palm (E at the bottom) - no success. The USB connection still is not working. Is the only chance to open the palm an disconnect the battery while loosing the warranty? Or using the slow serial connection?

Palm's idea to my problem: they were sending instructions for reinstalling the desktop software ...

I recenived my replacement cradle from Palm, but won't sync

I.M. Anonymous @ 4/27/2002 10:12:49 AM #
I received my replacement cradle from Palm last week. I took it home, following the instructions provided to install it, and then attempted a hotsync. Nothing. I'm assuming that I still need to do the battery drain fix in order to reset the USB values. But why didn't Palm tell me that when they sent me the replacement cradle?
RE: I recenived my replacement cradle from Palm, but won't s
I.M. Anonymous @ 4/27/2002 11:08:06 AM #
You have to TELL them your Palm won't hotsync. If you had, they would have sent you a whole new palm. Lots of people are getting replacement cradles as a precaution. Not everyone has a non-syncing palm.

At this point, you can still call them and they'll replace your palm or you can do the battery drain fix.

RE: I recenived my replacement cradle from Palm, but won't sync
I.M. Anonymous @ 4/27/2002 3:12:32 PM #
Yah, do that drain the batterie...I did that and now the thing is completely dead. Draining the battery is a stupid idea. Getting palm to fix this piece of junk is not working either. Get a refund and buy from a different compagny....
Follow Up: replacement cradle from Palm won't sync
I.M. Anonymous @ 4/29/2002 9:05:05 AM #
I did the battery drain method (Memo Pad>Shortcut.1) and it worked like a charm. My new cradle sync's just fine and hopefully Palm re-engineered them well enough to resist static shock.
RE: I recenived my replacement cradle from Palm, but won't sync
I.M. Anonymous @ 5/21/2002 5:36:50 PM #
And after much reading here, determined that the replacement cradle wouldn't FIX the problem, but make it less likely to happen.

I acquired a backup card (thank you eBay)and a Torx T5 screwdriver, and did the "battery disconnect" procedure, rather than the "battery drain" procedure. For those of you that try the battery disconnect, the battery is that flat rectangular silvery thing in the upper left quadrant of the circuit board.

Works fine now (new cradle, updated hotsync software).

fix worked

I.M. Anonymous @ 5/2/2002 1:54:28 PM #
It works (almost)
My M505 is doing a hotsync but it stops suddenly
I have to find out wether the hotsync manager (MacOS 9.x) is the problem

RE: fix worked
I.M. Anonymous @ 5/11/2002 3:20:37 PM #
The first method (battery drain) worked well but only using the .1, not .3. Also found that you can "salvage" your old cradle by soldering two wires from the hooks to the PCB inside (look inside the "enhanced" cradle). It confirms the problem was indeed static discharge. Thanks for the hint as it saved from having to exchange my m500.

m515 SUDS

I.M. Anonymous @ 5/15/2002 11:52:24 AM #
My 45 day old m515 stopped syncing with the "enhanced" USB cradle this week. After a Google search I found the "battery drain" solution, tried it and it worked.

So much for the Palm theory that the m515 and the new cradle solve the SUDS problem....


RE: m515 SUDS
I.M. Anonymous @ 5/23/2002 12:27:08 PM #
I was sceptical but deperate, so I tried it. Started that funky shortcut thing I dont understand at noon. Charged in the cradle 7:30 AM next day. Pressed the button at 8:15. Joy! It worked.

It works!

I.M. Anonymous @ 6/30/2002 12:28:11 PM #
Well, I started the drain process before bed (around 11pm) and put it back on the charger in the morning (around 8am). I let it charge for about 20 minutes then tried the hotsync and it works fine. Not sure how the battery is going to react yet, I just did it this morning. I'll let you know if I have any problems! Thanks for the help!


I.M. Anonymous @ 7/5/2002 3:13:13 PM #
I did the battery drain thing.. Now my computer recognizes my palm but when i hit the hotsync button my computer freezes soon after that.WHAT DO I DO NOW???? I cant put all the info back onto my palm.. I need it ASAP.. NOW I have to carry books around with me in the hospital. My white coat is too heavy now.

I tried it on my m500 and it worked.

I.M. Anonymous @ 7/25/2002 7:44:07 PM #
Drained the battery for a full three days (the power light kept on shining faintly nevertheless, but I figured three days was enough). Followed the instructions and everything's cool now.
Much thanks to the dude who came up with this fix.

Fix for m500 Series USB Problem

I.M. Anonymous @ 8/2/2002 1:21:17 PM #
It worked the first time. I did not know what was the causing the problem. At first I thought it was the unit itself. It took about 3 hours to drain the battery. Then re-charged the battery and starting synching and update my AvantGo. Thank you for the information.

A miracle cure !!!

I.M. Anonymous @ 8/23/2002 10:59:16 AM #
Thank you very much for the info. I have an m500 with the apparent SUDS problem. I let the battery drain for 24 hours, and then recharge for 2 hours the next day. Tried the HotSync button and BINGO I was back in business. I didn't realize that stupid little tone could sound so good.

As a side note - I emailed the Palm tech dept about my problem (before I found this posting) they emailed me back about some B.S. in going into my Windows registry and removing files.

I had already told them that my co-worker has an m505 and was able to connect to my computer just fine - so I knew it was not a software or registry issue. Duh

Thanks Again !!!!

M505 hotsync ok WinNT; upgrade to Win2000 no go

I.M. Anonymous @ 8/29/2002 5:01:33 PM #
Hi: I was previously ok doing a hotsync via >serial< cradle with M505 to my Thinkpad running WinNT. I have had my laptop os upgraded to Win2000, and now can't get hotsync to work.
I have tried all the suggestions here, got the battery to drain, etc, but nothing works. Even followed a clean uninstall of PalmDesktop with regedit to ensure no residual entries.
I happen to still have access to an older Win98 laptop periodically. With the >same< serial cradle and same M505, I can do a successful hotsync on Win98.
What I would really like to do is hotsync on my Win2002 system!

m505 USB hotsync problem

I.M. Anonymous @ 8/31/2002 11:36:57 AM #
So far so good. I just finished hotsyncing my palm for the first time in 2 months. I didn't reset it before I let the battery drain. I let it drain for 2 days, then left it in the cradle for a half hour before I hotsynced it. My computer had to update its driver information, but it didn't ask me for any disks (palm nor win 98). As far as I can tell all the files and programs I transferred to flash memory were conserved, as expected. Only time will tell if I did any damage to the battery. Just one other comment, before I tried this solution, I let a friend try hotsyncing my palm on his computer and now his m505 doesn't hotsync. It seems odd that a static build up/discharge, that secifically affects usb functions, could be transfered from one palm to another via the cradle. It almost behaves like a virus.

Hot sync & Battery Problems :The One Stop -I hope

I.M. Anonymous @ 9/8/2002 11:22:30 AM #
As an engineer reading these threads its apparent what is happening.

A small Electrostatic Discharge ESD causes the palm to corrupt its memory, with (sometimes) IR port enabled instead of the USB !
1. Try disabling the IR and re-enabling the USB ports.
2. Try the desktop reg hack at the end of this posting.

The problem with Shorcut.1:
Is it obviously causes the palm's battey circuit into discharge mode, But it doesn't always reset itself to normal mode when the palm appears "dead".( due to a small residule charge across the CPU) especially then it has NOT been left for min 24 hrs).
So when you put the palm back into the docking unit, the battery controller circuit is still in discharge mode, thus the battery is still being drained. It is this that overloads the USB port by trying to charge the plam's short-circuited battery, causing your desktops USB ports to burn-out.

Sorry Guy's but it looks like your shortcut.1 is destroying your motherboards USB.

So Before You Risk Frying Your Battery:

Hotsync Error 8009
"An application on the desktop failed to respond to a HotSync notification. Please check the desktop for details. (8009) "
You might have a similar message if you try to open the File Link portion of the HotSync application. What this seems to be connected to (among other things) is having a Registry entry which points to conduits or Palm programs on your PC which aren't working or aren't on the Palm yet. Basically, your Registry entries for the Palm and HotSync don't agree with what you actually have on your computer, on your Palm, or have gotten corrupted in some way.
WARNING! Please, don't mess with your Registry if you don't have a backup of your computer, don't know what you’re doing, or don't like living on the edge. You could experience tragic results if you make a mistake.
You can try editing the Registry by hand if you want (and can stand the pressure) but these instructions simply delete the corrupted Registry entries, and rebuild that section of the Registry. Here are the step-by-steps:
Close HotSync on the taskbar.
Close any and all windows, applications or processes running.
Open Regedit (go to Start menu, "Run" and type 'regedit'
Export the Registry (all, not just a branch) in case you need it as a backup
Open "Software".
Find the US Robotics entry and expand it.
Select Pilot Desktop folder and delete it.
Quit Regedit.
Open Run on Start menu, enter "C:\Palm\hotsync -r" using your correct path to the HotSync.exe. Be sure to add the " -r" after it. This is what will rebuild the Registry entries. After a few moments, you should see the HotSync icon appear in the System Tray on the Taskbar.
Before doing anything else, restart your machine.
Everything should be working now. The basic HotSync should work. Then you can replace, reinstall, and re-setup your other applications.

Palm On Dudes.

PS I don't nor have I ever worked for 3Com, USR or Palm.

RE: Hot sync & Battery Problems :The One Stop -I hope
dmetzcher @ 1/31/2003 1:05:03 PM #
This post mentions disabling IR and reenabling USB. It also mentions hacking the registry. My advice is not to follow this advice at all. The problem is in the device itself, not with the registry or USB ports. Doing that will not cause the ESD problem to go away. I have tried it just to be certain.

Dennis Metzcher
The Palm Review

505 SUDS

Baylee @ 10/5/2002 5:41:00 PM #
I used this procedure and it worked just fine. I left the handheld out of the cradle for about 12 hours, then put it into the cradle for about 5 minutes before trying to hotsync. The unit synced fine, after which I fully recharged the battery. So far I haven't noticed any degredation in battery life. So thank you for posting this work around.

thanks for the fix and radishes to Palm

dcasali @ 10/19/2002 11:04:36 PM #
I can't tell you how much time I wasted trying to recover usb hotsync, which unfortunately was lost about the time I upgraded to OS X 10.2 . The culprit was actually the M505 SUDS, but there was zilch useful information on the Palm site. (I found the cradle replacement tech note, but understood it to be a problem with the cradle. Bought another cradle on eBay (my unit out of waranty) but of course it didn't help.

Took me a while to get the shortcut straight. You must actually get a period to appear (tap twice)before the palm goes into the developer mode.

Would have prefered to disconnect the battery, but where the heck do you find that dinky T5 torx screwdriver?

Anyway, malice to Palm (may their stock drop back to $.50 again) for hiding this problem (and this solution). What a waste of our time. Thanks to all...

A more elegant version of this solution

csown @ 10/23/2002 2:33:09 PM #
The statement that discharging does not hurt the battery is incorrect - a lithium ion battery does exhibit memory effect (although slightly) if it suffers deep charge/discharges. That is why palm recommends you charge your device very often. Lithium Ion cells perform best with quick charge/discharges, so if you do deep discharges often, you are losing battery life. Incidentally, lithium ions do not last more than a couple years, three years at most so use the hell out of it while you've got it! Another interesting tidbit is that early lithium ions were unstable and a sharp shock to them would cause them to light on fire or simply cook until they melted their casing. Encasing the electrolyte in a polymer gel (hence polymer lithium ion) is supposed to prevent that, but that could be the reason why some of the units got really hot and then failed.

To the purpose of this mail.... If any of you have a Torx T5x50 wrench, you can open up the m505. First unscrew the four torx screws. The back pops open with careful prying and be careful not to let things fly. Inside you will find the white connector that mates the two wires from the battery to the unit. Disconnect that wire and wait 5 minutes, then reconnect it. Close up your palm.

This also opens up the possibility of replacing the polymer lithium ion cell when its life has decreased. Does anyone know the part number for this? Does Palm even sell it separately?



boceto @ 11/21/2002 4:07:31 PM #
I beleive the instructions to drain the batterry will work, but I preferred to call PALM Support and have the unit replaced, no questions ask. You just have to be aggressive with PALM support and tell them you are aware of the problem even when they don't want to admit it
This problem still happens with PALM 515



I Was Skeptical But It Worked!!!

jeffwilliamstevens @ 12/3/2002 11:30:38 PM #
I previously had the m500 and had the cradle replaced to fix the sync problems.

I purchased the m515 and although it died once the syncing work fine. That was until last week when it just quit.

This technique worked. I bet I would have had to pay Palm $$$$ because I was about to call before I found this.

It does perplex me why the Palm will not work if I have another USB device plugged into my USB hub. It just seems that Palm does not really understand USB.

It works for m515

medisoft @ 12/12/2002 3:29:08 AM #
I have my m515 for about 2 months, i have the "E" cradle, but that's only a print, not meaning that it will protect the palm for the problem. I applied this fix and after 1 hour (my palm wasn't charged on 2 days) it powers off. I then charged it for about 2 minutes, and power on again, and do a full recovery (before that i do a full backup using a serial cradle).

I have now a fully functional palm again. BTW the next time i will buy hardware i will check for bugs, problems and fixes instead of only check reviews.

shortcut didn't work, disconnect battery did

DigitalRaven @ 12/13/2002 9:02:07 AM #
I was reading through these forums and I did the shortcut dot 1 trick to drain it. Then I kept reading and there's a potential issue with killing the battery doing this. So I decided to stop the battery drain by doing a hard reset.

Then the palm m505 said it the battery was low and to charge it. Then the screen went out. Panicking, I thought the worst... I put it on the USB cradle remembering I have read posts here that it was NEARLY dead when they put theirs on the charger and it worked for them.

While on the charger, I did a hard reset to make sure (hopefully) that the palm wasn't still in a development mode (I am under the impression that the shortcut .1 enters the palm m505 into some kind of development mode). I tried to HotSync, but it didn't work. I did a hard reset again off the charger because I am paranoid. Tried it again and it didn't work. So I upgraded the HotSync Manager to 4.0.1 and tried again. No HotSync still.

I'm past warranty, I bought a refurbished one (because they are just too expensive in the first place), and it's my first PDA. I'm not having a positive experience here. I agree with one of the other postings... I'm going to look for issues on some expensive tech products and not just the reviews. I'm NOT going to buy another Palm for many years to come (if they last that long). I am not going to buy it within the first year it's out. I don't have this much money to be throwing away and starting over.

I bought the T6 wrench to disconnect the battery (I found it at Lowe's for under $4). Incidentally, at my work we have several m505's and I'm the first one to have this issue. We also discovered the screw size on some m505’s was a T5 while on others it was a T6 (not been covered here).

I took the back off (it's hard to pop off, be careful), disconnected the white plug that has two wires coming out of it going to the battery (it looks like a flattened 9-volt battery), left it disconnected for 5 minutes, reconnected it (go slow, because if you bend the prongs that the white plug slides onto - you toasted your Palm), it started up on it's own, I popped the cover back on and turned the power off. I then grounded myself, plugged it into the USB cradle, and it WORKED!

I'll re-post to myself if I have another issue, but if you don't see it... all is still well.

I appreciate all the people who have posted here and thanks for the info. Best regards.


"I may disagree with what you have to say, but I shall defend to the death your right to say it."

RE: shortcut didn't work, disconnect battery did
DigitalRaven @ 12/13/2002 9:11:17 AM #
No issues... a co-worker told me to mention that I had the "E" cradle already. It didn't help.

"I may disagree with what you have to say, but I shall defend to the death your right to say it."
RE: shortcut didn't work, disconnect battery did
bratdoc @ 12/21/2002 1:09:49 AM #
My wife's Palm m515 suddenly stopped hotsyncing about 2 weeks after she received it. My m515 hotsynced, in the same cradle, without difficulty. I called Palm Support and they tried a hard reset, which did not work. Palm told me that they would replace the unit, but would not be able to do so for several weeks since it was Chrismas time and their supply of m515's was low.

I found the article in this forum about the battery draining procedure. I tried it and it worked! It took about 6 hours to completely drain the battery. I just completed the hotsync, so don't know if this fix will last or if there will be any long-term consequences to the battery draining procedure.

Thanks for the suggestion!

It worked for me
isdntest @ 1/5/2003 8:00:18 AM #
I have a Palm 515 with a USB connection. Hotsync worked fine for six months. It stopped on December 30th.

Contacted Palm and they sent me instuctions to fix (hard reset, reinstallations, etc). No mention of the battery draining solution. I also went out and purchased a new cradle - as one of the online wizards instructed me to do. NO change!! Two days of frustration!!

Finally, I came across this thread. I tried the battery drain - waited 5 hours - and it worked first time!!! What a relief! I sent a note to Palm and recommended they should mention this in their online support.

Thanks for your suggestion.

Charlie Massel

RE: shortcut didn't work, disconnect battery did
DigitalRaven @ 1/13/2003 9:57:00 AM #
Just had SUDS again today and I went straight for the Torx #6 wrench. I grounded myself, unscrewed the back and popped it off, slid off the white plug, waited 10 minutes (got a water), slid the plug back on, popped the back into place, and put the Palm m505 back on the USB charger and IT WORKED!

Total downtime.... less than 20 minutes start to finish.
Total data loss... None... I synched 6 days ago and beamed the the most recent stuff to a co-worker's m505.

The reliability of this product completely sucks. If it wasn't so expensive I would have dropped it in the garbage like a free AOL CD.

Again, I appreciate all the people who have posted here and thanks for the info. This is the best Palm resource on the Web. Best regards.


"I may disagree with what you have to say, but I shall defend to the death your right to say it."

Palm m500 USB sync problem

splintercell @ 1/8/2003 4:33:54 PM #
After my Palm stopped communicating with my PC, I tried everything in the book to try and troubleshoot this problem only to get nowhere. I gave up and searched in Google for this problem and it brought me to this web site where I found the fix to the problem. I applied the fix and "bang" my Palm was fixed. Just make sure if you drain your battery completly, charge it for 24 hrs. to avoid battery problems. Thanx!!!

Static Magnet

Hellonium @ 1/21/2003 11:08:13 PM #
I am on my second m515 in a month. The first one lasted two weeks before hotsyncing problems, its replacement, a mere two days.

I am wondering, can damage be done while simply carrying my palm around in my pocket (or using it after putting on a fleece), or does the damage only occur when placing it in the cradle? I am worried because I am a veritable static magnet, but I like always having a pda on hand.

Also, if the palm is safe in my pocket, would touching a ground while placing it in the cradle be enough to protect from future damage?


RE: Static Magnet
johnstosh @ 1/22/2003 8:52:37 PM #
I suggest that you dump your static. Palm has some info about this in general:,Kb=PalmSupportKB,Company=%7B5A789B6E-D683-11D4-8A45-00B0D0684B04%7D,ts=Palm_External2001,case=obj(8009)
You might more easily find the page by searching for text like:
"Grounding yourself while holding your mobile device and touching a metal surface that is at earth ground (For example, if your computer has a metal case and is plugged into a standard three-prong grounded outlet, touching the case should discharge the ESD on your body.)
"Increasing the relative humidity of your environment

Nonetheless, after having a Palm die in the middle of the grocery store, I've concluded that its not just an issue about the cradle -- it is static anywhere and anytime that can cause the problem. I've also tried a Visor and have had the same problems, so its not just Palm. (Palm did have better support even if they don't provide a solution that the user can do themselves.)

m500 and m505 problem is also available on m515 - for free

MadIrish323 @ 2/8/2003 6:36:05 PM #
I searched amd found this site. After a few hotsyncing failures and replacement m515 units by Palm, I was certain I would find my own remedy on line. And here I have. The battery drain time took approx. 4 hours. After about an hour charge, I gave it a try. It worked. Now all I need to do is wait until my next replacement arrives and decide which one I should keep. The last time was prior to the Christmas holidays and took 6 weeks. To who ever first found this fix and decided to share it - Thank You.
RE: m500 and m505 problem is also available on m515 - for free
kmc181 @ 2/28/2003 10:05:27 AM #
I also had this problem with my m515 after using it for about 3 months. I tried the posted fix and it appears to have worked. It looked like the battery had drained after about 4 hours, but I waited overnight (about 20 hours) before putting it back in the cradle. After about an hour of charging, the hotsync worked fine.

backup buddy and suds

bernieavi @ 2/13/2003 10:35:38 PM #
how do i get backup buddy onto my palm if i have suds and it won't hotsync?

RE: backup buddy and suds
lachini @ 3/9/2003 12:04:44 PM #
Try to hotsync through infrared (e.g. with a notebook).
RE: backup buddy and suds
Daddy Duck @ 3/15/2003 6:34:18 PM #
And just in case you are having trouble hotsyncing through infrared as I was, I found that simply beaming the backupbuddy.prc file to my Palm 515 worked just as well from a laptop with infrared or someone else's Palm. (Beaming works, hotsync dead)I used it to backup all the contents of my Palm to the 32MB card which I then took out just for safety while I did the battery discharge thing. I am also extremely cautious and something of a nerd so I actually used another utility called FILEZ in addition to BB(kind of another Window Explorer like utility from and beamed every single palm file to my laptop. Then did the discharge thing (5 hours), recharged, restored from the 32MB card using backup buddy which had replicated itself very kindly to the card as well, and USB hotsync works fine now. Yea.

Battery Drain to Solve USB Hotsync problems

Wilson87 @ 3/1/2003 2:00:52 PM #
Like many others apparently, my Palm M515 stopped syncing abrutly and without cause. I went through all the Palm suggestions, resets, uninstalling and reinstalling and nothing worked.

Well, the battery drain did work!!! I was skeptical at first, since this is my first Palm and I'm not much of a techie, but it worked. Thanks to and Palm Infocenter for the help.

Battery Drain

Davea @ 3/12/2003 8:19:19 PM #
I have followed the battery drain method to the letter, but the palm does not stay on. I write the cursive L and then type in the .1 The palm does not become unresponsive and shuts off. Any suggestions?

RE: Battery Drain
SparksInc @ 3/25/2003 1:51:48 AM #
I couldn't get mine to lock up either at first. It's not a cursive "L" it's a ShortCut Symbol. I checked the Graffitti Help (slide your stylus up the screen starting at the very bottom and go all the way to the top) got the symbol tried it a few times and it froze up. I left it on for 8 hours while I was at work, when I got home the screen was off and it was dead. I charged it for 15 min. plugged it in and the damn thing worked perfect.
Thanks For The Fix!!
I was going crazy trying to figure it out

RE: Battery Drain
GDogus @ 4/1/2003 10:22:09 PM #
The graffiti fix worked for me as well. Same story with a 515 - 3 months of problem-free operation, then yesterday it won't sync. Didn't even bother calling Palm. Played with all the settings, did a reinstall of desktop software, nothing. Got online, found this thread, tried the graffiti fix. Five hours to drain, charged for 2 hours, turned it on, then had to do a quick reset. Put it back in the cradle, hit the button, and ... voila! Everything worked perfectly. Hope this won't happen often...or harm the battery too much...


grim8634 @ 4/9/2003 8:06:24 AM #
I must admit, I wasn't confident that this would at all fix the problem. I thought the internals had been well and truely fried. But loan behold it did the job.

You must make sure you COMPLETELY discharge the unit. So it will no longer power on at all. This can be achieved by using the discarging method at the beginning of this post. Then to finish the last bit of charge off, do a hard reset and when it askes you to press "up" to erase data simply leave it. Mine stayed on this screen for a couple more hours before it was completely flat.

It now seems to be working fine. I'm well chuffed! Hope this helps.


[URL=]Graeme Lawton[/URL]

Anyone try this fix on a Visor Edge?

dmw @ 5/31/2003 8:41:21 AM #
I had the same non-syncing USB problem on my Visor Edge last week when I found this post. Drained my battery as instructed. (Figured it was the same OS, should be ok...) Had a low-pitched hissing sound emanating from my Edge which was a bit unsettling. But I let it drain all the way.

Long story short--it doesn't re-charge when I put it back on the cradle. :( Guess the batteries are different between the companies.

Just wondering if anyone has ever changed a battery in a Visor or if I should just give up and buy a new PDA. They're disposable items these days; I guess 6 months is a good run.

RE: Anyone try this fix on a Visor Edge?
GDogus @ 1/3/2005 5:13:59 PM #
This fix (.1) has worked for me three or four times, but when I tried it yesterday, the Palm 515 refuses to recharge after the full drain.

Any help?

Battery drain solution for USB problem

Mabara @ 9/21/2003 3:07:07 AM #
Drained battery for about 15 hours (blank screen, dim button light), charged for about an hour then reset. Worked straight away.
I was dreding having to stuff about getting support, but this worked and I couldn't be more relieved.

2004 and Palm still hasn't fixed this problem!

Christie @ 5/6/2004 4:55:10 PM #
I spent days unloading and reloading all my software, checking my USB connections, sifting through Palms "help" pages and nothing would help me figure out why my 14 month old Palm suddenly wouldn't sync. Thank god I found this forum!!!!
I drained the battery and that solved the problem. Upon further investigaion, looks like there was a class action law suit agains Palm for the m500 and m505 not being able to sync due to static. My m515 was new as of early 2003 - you'd think they would have solved the problem. Shame on my for not being more thorough in checking out Palms before I purchased. Wish I had a Dell:(

palm m500 series usb sync problem

KeathWade @ 5/11/2004 7:25:00 PM #
I have had my Palm M515 for a few years. It has never had any problems at all. Until... recently it refused to sync. I have two USB cradles connected to two different computers (home and work) and it would not start on either one. I happen to have a serial cradle. I got it out and tried it and it worked fine. I wrote Palm technical support and described the problem. I got suggestions to replace the cradle, and later to reset the USB sync parameters on the desktop. I tried google and it brought me to Palm InfoCenter, where I found how to solve this problem. I thought I would recap what I learned.
There is a problem peculiar to Palm M500 series PDA's, where it will happen that a register value deep within the PDA itself is changed to an incorrect value, and USB sync is disabled. USB sync will not start at all, no matter what you do. Neither a hard reset or a soft reset or any changes in any desktop or PDA parameters will help. If you happen to have access to a serial sync cradle, it will work just fine.
To fix the problem, there are two ways--
One is to totally drain the batttery, so that the PDA loses everything. (Actually I think it does not "totally" drain the battery; once the voltage from the battery is low enough, the PDA turns off the connection from the battery to the PDA so that the PDA is seeing zero power). If you accomplish this, the errant setting will go back to the default and then USB sync will work again.
To accomplish draining the battery, open the memo pad and open a new memo. Then write the shortcut symbol. If you write a cursive lower-case L, it reliably brings up the shortcut symbol. After the shortcut symbol, write a period and then a numeral 1.
Once you do this, the PDA will stay on, and it will not respond to any buttons or touch screen input. It will just stay on. (To get out of this status, if you want to, put a probe of some type in the reset hole on the back and push the reset button.) Once the battery is low enough, the screen will turn off, but you probably need to wait a few more hours, so that the battery voltage gets low enough that the connection is cut off and the Palm loses everything. If you are successful in doing this, the Palm loses even the date.
Another way to drain the battery sufficiently is to somehow get a card from Palm that has a program on it that runs continuously and keeps the Palm on. Palm made some of these cards just for this issue. The card also had enough memory to back up the entire Palm and the backup program.
Once the battery is sufficiently drained, put the Palm back in the cradle and charge it for a couple of hours, and then try to sync.
If it doesn't work, make sure you didn't do something like unplugging the USB cord, or maybe unchecking USB sync in the the Desktop HotSync Manager in the course of earlier problem solving.
If sync still doesn't work, try draining the battery again, and wait longer this time after the screen turns off.
A second way to accomplish the same thing (resetting the errant register) is to take the back off the PDA, unplug the battery, wait a minute, and replug it in.

Some people say the problem is caused by Electrostatic Discharge carried in via the cradle. The say if you have a cradle with a letter H sticker on the bottom, those are improved models to try to avoid this ESD. Others say that the "improved" cradle doesn't help. Some say it is because of the metal back, which it is easy to transfer ESD to from your person; they say this doesn't happen with the plastic case models.

There has been some discussion that Palm technicians have been told not to admit to this problem. I doubt that though; I think more likely is that there is just a variable level of awareness among the Palm technicians of this problem. The person I corresponded with at Palm seemed to not be aware of this issue.

I hope this might help some Palm M500 series users!

Battery Drain Worked!

mistershowchoir @ 6/5/2004 10:12:10 PM #
I followed the battery drain instructions and my Palm m505 discharged for 20 hours. After recharging, the USB HotSync worked flawlessly! For several months, I have been unable to HoySync, rendering the unit useless, in my opinion.

I requested a new cradle from the court settlement, but I haven't heard back yet. HAS ANYONE HEARD BACK FROM THE COURT SETTLEMENT? I would 1st prefer to have a handheld that worked properly. However, it sounds like the back-up and drain memory card solotion would also work. Any luck?

I had everything backed-up on an SD card, but the first HotSync restored EVERYTHING, including the 3rd party software that I anticipated reinstalling.

NOTE: Brand new perspective on USB Problem!

Brian DMT @ 3/16/2005 1:27:50 PM #
Don't drain your battery or screw up your motherboard USB! See an extensive 3-part posting on the thread titled "M505 Hotsync Quit", located here:

M505 Synching Problems

Bevvo @ 3/23/2005 7:25:55 AM #
For two years I was synching without issues, then it stopped. My PC now won't even recognise the fact that I've plugged in the cradle into the USB, recently formatted my laptop as well. Before I buy another cradle, cause I think that's the issue, can anyone suggest anything else to try ?

~5 Years, Finally Caught SUDS

jofjltn4 @ 11/21/2006 2:17:08 PM #
Took my M515 out of my pocket and the power light was on and the unit was unresponsive. Nothing. Did a soft reset and was greeted with the date and time screen and then the digitizer. Ugh. I knew what this meant. I tried to hotsync by USB and no response. Sounds like SUDS to me. No data on the handheld to worry about losing so I'm currently draining the battery by .1 while I ask around for a T6x40mm Torx driver so I can pop the back and disconnect the battery (and clean out what has to be the largest in-palm dust bunny ever. I pulled one of those out of my old PIII when I had to repair it when a connector had come lose.).

Hopefully, I'll be posting a successful outcome later tonight. I'm sure I'll have the typical reinstall problems and need someone from IT to login as admin before it's all over though. Meanwhile, I'll be pricing replacements. Any suggestions?




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