Comments on: Verizon Treo 700p MR Update Now Available

Palm has finally posted the long awaited Verizon Treo 700p maintenance release. Much like the earlier Sprint version of the update, both a Hotsync'd updater and a direct SD card executable are available. Windows Vista, Macintosh, and IT/enterprise users are encouraged to use the SD card update process. This new version brings the Verizon Treo 700p up to version 1.10.
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Verizon 700p Update

rolandstone @ 7/12/2007 10:40:49 PM # Q
What, nobody brave enough to try it yet? There is only ONE message about this update over on the Palm support forum. It's title says it all


So who's going to be the next brave soul? Not I!

RE: Verizon 700p Update
wildmantrader @ 7/13/2007 12:27:44 AM # Q
Always someone who shorted the stock trying to spin a negative side to the updates.
RE: Verizon 700p Update
harvardpan @ 7/13/2007 10:22:40 AM # Q
I did the update last night after reading about it here at PIC. I had some problems though that I suspect are related to my third party applications I have installed. I did the update with the following steps

0) Backed up via NVBackup and Hotsync
1) Hard Reset my Treo
2) Cleared my memory card
3) Copied the extracted contents of their ZIP onto the memory card
4) Plugged in my Treo to the AC Adapter
5) Inserted Memory Card

The updated went through fine, and everything was ok until I did a Hotsync to restore my data. After it hotsynced, it reset, and went into an endless reset loop. The difference with this loop was that it would pause at the screen that asked me if I wanted to turn the phone on. It would hang there for a couple of seconds, and then reboot again.

I performed a warm reset, and it was fine. I thought it might be ChatterEmail, so I deleted it but it still did the resetting thing. I decided to give NVBackup's restore a try. I hard reset the device and restored it using NVBackup's restore functionality. It worked like a charm and now I have a fully functioning Treo like I had before. As someone mentioned already, the Verizon Wireless label on the upper left hand side of the phone app is gone. Other than that, it seems pretty stable. Opera Mini still hangs occasionally. Haven't tested the bluetooth out with my car yet, which seemed to crash my phone before.

These are the Possible Third Part App Conflicts with the update? Someone would have to confirm.

RE: Verizon 700p Update
freedom4895 @ 7/13/2007 12:18:04 PM # Q
I heard that doing a *228 would restore the Verizon logo. I have not done the update yet.

RE: Verizon 700p Update
leathernuts @ 7/14/2007 12:53:00 PM # Q
I have launcher X, Chattermail, and Dialbyphoto on mine and they work fine with the update.

RE: Verizon 700p Update
Fraumann @ 7/16/2007 6:23:20 PM # Q
I followed the "Verizon Treo 700p Update" for the Mac OS X directions very carefully, and the only step missing is to call *228 after everything is done to re-register the phone to the Verizon network.

For some of us, I recommend making sure your conduit settings are set to make a full back up onto the computer.

Good Luck


RE: Verizon 700p Update
tolucajo @ 8/7/2007 9:06:02 PM # Q
DON'T do it DON'T do it DON'T do it DON'T do it, there's a problem going from your phone application then to the web application or email application or anything that uses web access. I have three 700p's from verizon to fix the problem, I spoke to someone at the verizon tech support and stated there is in fact a problem they are working wtih Palm to fix. I wish you can go back the the original ROM, there's no way. Probably why 755p is not avail for Verizon. I am really trying to stick with the TREO Palm OS, but Blackberry is looking better and better. Hurry up and fix the fix or goodbye Palm forever

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Mine worked

leathernuts @ 7/12/2007 11:06:22 PM # Q
Just finished. 32:30 total time. However the fonts look a little funny, like a shadow. Everything else is working so far.

RE: Mine worked
rolandstone @ 7/13/2007 1:31:30 AM # Q
Did you do the update via SD card or Hotsync?

RE: Mine worked
leathernuts @ 7/13/2007 9:12:42 AM # Q
I did via desktop. Texting has definetly improved as well as switching apps. Blazer seems to be more stable as well.

RE: Mine worked
leathernuts @ 7/13/2007 9:13:14 AM # Q
I guess I should have said Hotsync.

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What about Alltel?

tclark @ 7/13/2007 6:16:15 AM # Q
My Alltel 700P has EXACTLY the same issues as everybody else, yet Palm's website says "No Update Needed" for Alltel. Each time I call Alltel tech support, they act surprised that I have any issues with my Treo, and claim to be unaware that everybody else does too. This is really disheartening. I think I am done with both Palm and Alltel. The only question remaining is when to act out my fantasy of smashing my Treo.

RE: What about Alltel?
pottsme @ 7/13/2007 9:54:40 AM # Q
The only issue I'm having with my Alltel 700p is that the applications load slower than my T3, but seem to run fine once they start. Is that issue fixed on the Sprint/Verizon update? Exactly what issues are other folks having on Alltel's 700p?

RE: What about Alltel?
tclark @ 7/13/2007 7:58:53 PM # Q
The usual: It has trouble pairing, it won't stay paired, sometimes the Bluetooth radio won't even stay on. If cellular service is borderline, it causes LONG freezes. It reboots unexpectedly, sometimes in response to incoming phone calls. Palm HAD to know about these issues before releasing this device.

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Update done last night

itster @ 7/13/2007 8:24:14 AM # Q
No issues as of yet, the screen seems to have more contrast, im missing the verizon network connection on the top left, but still able to make calls. my mls software is working well.

I updated with my sd and hard reset before starting update.

RE: Update done last night
itster @ 7/13/2007 8:44:11 AM # Q
first issue:

connects to my plantronics voyager 510 instantly, but does not release after call is done for 5 minutes. I can see my battery draining to nothing in no time. I have not tried my tomtom yet, im really concerned about that connection after the headset experience.

stay tuned

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Problems with update

jlc1978 @ 7/13/2007 8:45:24 AM # Q
I got a replacement 700p due to some freezing problems - it came with 1.10. I use EAS, and 1.10 breaks it to the point of unusablity for me.

Specifically, it doesn't support proper calender synching - it gets the events but fails to load them on the treo, so your calender is empty. Plus, you can't with outlook on the desktop either if you use EAs so there is no way to sync the calender.

The EAS update needs to be reloaded to get GAL (Global Address Lookup) to work properly.

I had several, long calls with Palm tech support - who were very helpful; that ended with "It's a bug in our update." Since it appears 1.10 is on all of the new ones this is a serious problem - I suspect VZW will be getting a lot of returns and complaints as people discover the issue.

Bottom line - if you rely on EAS don't do the update.

I'll be on the phone to VZW to see if they'll swap my phone for one that will work - even if it's a BB or wx. As much as I prefer the POS I need EAS to work.

one more thing ...
jlc1978 @ 7/13/2007 8:49:21 AM # Q
Network connections seem to be problematic - I get a lot of Network Timeouts and others have reported that 1x connections are real flaky, but EVDO seems to be working.

Alll in all, I'd avoid it until Palm resolves these issues.

RE: Problems with update
ralvy @ 7/13/2007 9:24:06 AM # Q
What's EAS?

RE: Problems with update
hkklife @ 7/13/2007 11:37:16 AM # Q
Exchange Active Sync. It's as close as the Verizon 700p's version of VersaMail is going to get to the updated on on the Sprint 700p and 755p.

Pilot 1000-->Pilot 5000-->PalmPilot Pro-->IIIe-->Vx-->m505-->T|T-->T|T2-->T|C-->T|T3-->T|T5-->TX-->Treo 700P

RE: Problems with update
a_nonamiss @ 7/14/2007 8:44:20 AM # Q
I, too, spent hours on the phone with Palm. It might be nice if they put just a little blurb on the download page. Something subtle, to the effect of "FOR THE LOVE OF GOD, DON'T DOWNLOAD THIS UPDATE IF YOU NEED YOUR CALENDAR!"

This isn't a minor glitch. It's not like these are small, isolated complaints. The only thing I can think is that not many people use Exchange ActiveSync. As for me, I'm out of the office for the next two weeks at client sites. I need to be able to edit my calendar from the road. It's the primary way I let my boss know where I'm at. The same goes for everyone in my department.


Palm Pilot 1000 > Palm Pilot Professional > Palm III > Palm M100 > Sony Clié PEG-T415 > Palm T|T3 > Samsung SCH-i730 > Palm 700p

RE: Problems with update
a_nonamiss @ 7/15/2007 6:45:38 PM # Q
Just came across a fix here for all interested:


Palm Pilot 1000 > Palm Pilot Professional > Palm III > Palm M100 > Sony Clié PEG-T415 > Palm T|T3 > Samsung SCH-i730 > Palm 700p

RE: Problems with update
captmike @ 7/28/2007 12:48:34 PM # Q
I thought that I would get ambisious 3 days ago and download the upgrade ver. 1.10 from the Palm website to my Verizon 700p.

I follow the download instructions to the "T". In those instructions it states that the phone will go through a series of resets. About 30 mins into the download the phone did start to reset. One reset after another. 1 hour had passed and still resetting over and over. I had to go to sleep but kept the download process going. I would wake up occasionally to look at the phone and found that it was still endless loop. 5 hrs later I woke up and looked at the progress of the download, the phone was still resetting. I have no choice at this point but to disconnect the sync cable...still resetting. I first tried a soft reset, no effect.
I next attempted a hard reset, no effect. Still and endless loop of resets.

Next day I phoned Verizon and explained the problem. The first and only CSR that I spoke to that day said that they are aware of the problem and Verizon is sending many, many replacement phones to its costumers because of the problems with ver 1.10.

She said because my phone was not in warrantee any longer there would be a $50 replacement charge. Initially I balked at that by stating that I should not be held financially responsible due to the fact that the download was at fault. I asked her if I had a brand new 700p and took it home that same day and attempted to download this 1.10 version and the same thing happened what they do. She said they would replace the phone free as it’s under warrantee. I told her that did not make sense to me. But we left it like that and ended the conversation on a friendly basis.

Today I contacted Verizon again (national customer phone number) and spoke to a great supervisor in the Phoenix office. As he looked over the case number and information from my first call, I told him of my concern in paying the $50 replacement fee. End result is that he agreed to waive the $50 fee and the next day shipping costs. Although the replacement phone will be a refurbished unit.

I would not recommend that anyone attempt this download of version 1.10.

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So far so Good

rolandstone @ 7/13/2007 7:37:28 PM # Q
Just finished updating from the SD card. It went quite smoothly. After a regular Hotsync, which also went smoothly, I did a Backup Buddy backup and now I'm fully restored and operational.

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DTMF Tone?

leathernuts @ 7/14/2007 12:56:55 PM # Q
I noticed now on some and only some apps, when I tap a key on the keyboard, I get the DTMF tone sound as well. Anyone else experience this?

RE: DTMF Tone?
SeldomVisitor @ 7/14/2007 1:24:25 PM # Q
See this (and the rest of the threads on that site found by searching for "touch tone":


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Don't Do It

kevinh @ 7/15/2007 2:24:37 PM # Q
I have a Treo 700P with Verizon...with software v.1.06. I decided to go thruough the update...I followed Palm's directions thoroughly. In the end...after the update was complete my software version was still v.1.06. I did another Hard Reset to start over again....and now my Treo is in constant loop mode. My phone is DEAD! pier Palm Tech Support.

RE: Don't Do It
kevinh @ 7/15/2007 7:29:07 PM # Q
Now I get to look foward to a Refurbished least it will be updated!

Palm DID you.
The_Voice_of_Reason @ 7/16/2007 5:33:56 PM # Q
Try resetting it while pressing the D-pad "up".
RE: Don't Do It
kevinh @ 7/17/2007 9:44:48 PM # Q
Tried everything...Palm techs and Verizon tech's had no solution. Got my new/refurb 700P, should of left it alone.

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leathernuts @ 7/17/2007 5:02:13 PM # Q
I do not know why people are having a hard time. I just did the update again on my friends 700p and it went through without a glitch.

rac2371 @ 7/19/2007 1:09:49 PM # Q
I tried *228 and and got the prl update and others. Seems to be working fine now.

rac2371 @ 7/19/2007 1:12:35 PM # Q
dial it with speaker on and select option 1

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Treo 700p Update for Verizon

jescott @ 7/21/2007 1:28:30 PM # Q
I installed the Verizon update. All went well. I re-paired all of the Bluetooth devices, and was pleased that I didn't have to turn the Treo on to pair with the Motorola IHF1000 in the car. However, everytime the Treo pairs with the IHF1000, it goes into a constant restart loop. It stops only when I delete the phone from the Motorola IHF1000. Any suggestions?

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Treo 700p Verizon 1.10 update

pawinterks @ 7/31/2007 1:35:12 PM # Q
Tried to update my Treo 700p using desktop method. Seemed to be going OK. Looked like it was 3/4 way through and had restarted at least once. Got to a point where the Treo screen appeared to be on (faint glow) but nothing appeared to be happening. Tried reset button which did nothing. Finally pulled unit out of cradle to try hard reset but it was totally non-responsive. Appears to be TOTALLY dead. Called Palm and am waiting on purchase verification in hopes that I can send it in to be fixed.

RE: Treo 700p Verizon 1.10 update
tolucajo @ 8/7/2007 9:04:54 PM # Q
DON'T do it DON'T do it DON'T do it DON'T do it, there's a problem going from your phone application then to the web application or email application or anything that uses web access. I have three 700p's from verizon to fix the problem, I spoke to someone at the verizon tech support and stated there is in fact a problem they are working wtih Palm to fix. I wish you can go back the the original ROM, there's no way. Probably why 755p is not avail for Verizon. I am really trying to stick with the TREO Palm OS, but Blackberry is looking better and better. Hurry up and fix the fix or goodbye Palm forever
RE: Treo 700p Verizon 1.10 update
rac2371 @ 8/8/2007 8:12:23 PM # Q
Same problem here. I have to go to network settings and hit connect about 3 times to get it to work

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Why is it so screwed up?

SeldomVisitor @ 8/11/2007 7:28:01 PM # Q

That's a real question up there in the Subject.

It's been a year, right?

How is PALM's development/QA environment so bad to get this so wrong? Is it due to (very) poor management across off-shored staff?

Pretty amazingly bad.

Maybe THIS recall is due to the VERY public Herb Greenberg article on CBSMarketwatch that also appeared on SeekingAlpha, albeit with a different title:


But...anyway...I seriously don't understand how PALM's software development could be so seriously sick.

First they have these type of software problems right and left with every 600+ TREO they release, then they say they're out of the Windows Mobile business because ODMs can do it better, then we read the rumor of them canning their WiFi group, then they come out and say they're dumping the Fooleo's Linux implementation for an entirely different one and that's before it's even released!

Now this.

Something's broke.

No kidding.

RE: Why is it so screwed up? More info
SeldomVisitor @ 8/11/2007 7:59:03 PM # Q
Since web sites are transient, here's what the PALM site says (as linked by the TreoCentral site linked above!)"

== "Verizon Treo 700p Update 1.10
== July 12, 2007
== We have taken down the Verizon Wireless Treo 700p and
== 700w/wx updaters as a result of increasing customer reports
== of network connectivity issues following the updates. We
== are currently investigating the issue and will re-post as
== soon as they become available.
== The reported error displays "Error 3000 - Data network is
== not available" when attempting to connect to the data
== network. This error does not affect your device or personal
== data in any other way. Thank you for your patience."

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700p update

talker @ 11/25/2007 6:23:25 PM # Q
I did the update and things went pretty well. I used the SD card and followed the directions. When I went to sync I had the constant reset or resync problem. At some point I was able to stop that and removed the SD card. After that the sync went fine. I think removing the sync card after the update is downloaded my have been the proper way to go. Dialing *228 did restore my Verizon Banner and they apparently did something of an update as well. Maybe adding that to the instructions would be proper.

My whole problem to begin with is I can't get the blue tooth devices to stay paired. I asked Verizon to send me a compatible headset which turned into an event in it self. The store people say all are compatible. Palm only lists certain ones... the Verizon phone techies say only certain headsets are compatible as does the Palm site. They sent me one they claimed is compatible but it is not listed on the Palm site it is a Plantronics 330. So I'm not sure if it will remain paired. I went through so much knuckle headed recommendations I sure hope the new update works. Or there is no telling what nasty thing I might do to the phone since all other options are neither legal nor savory. I have spent enough time on this to become a mini tech. Ahhhhhhhhhhhhh.

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